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Highclere Care Home

1 Chapman Avenue, Downs Barn, Milton Keynes, Buckinghamshire MK14 7NH
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All the staff were compassionate, kind, professional and efficientSarah W(Daughter of Resident/Service User)
Highclere Care Home, Milton Keynes
Highclere Care Home, Milton Keynes
Highclere Care Home, Milton Keynes

Situated in the heart of Milton Keynes, Highclere Care Home is a warm and welcoming setting offering personalised residential, nursing and residential dementia care to older people.

Each member of the care team at Highclere Care Home is on hand to help you or your loved one settle into life at the home. They understand that moving to a residential setting can be challenging, and they work with you to...  

Care Provided by Highclere Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,372From £1,508
Residential Dementia CareFrom £1,424From £1,567
Nursing CareFrom £1,664From £1,802

Contact Highclere Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gigi Jacob (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (21)

Highclere Care Home Reviews (74)

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9.7

Highclere Care Home has a Review Score of 9.7 (9.721) out of 10, based on 18 reviews in the last 2 years. Over all time Highclere Care Home has 74 reviews.

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Review from Julie T (Daughter of Resident) published on 28 July 2026 Submitted via Postal Card
Overall Experience

My mum was lucky enough to spend her last years at Highclere where she received love and care in abundance. She tried new things, painting and crafts she had never done. She was entertained and her days were filled, not sitting alone in a chair. Thank you from the bottom of my heart.

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Review from Caroline W (Daughter of Resident) published on 6 May 2026 Submitted via Website
Overall Experience

My 102 year old mother has been a resident at HighClere Care Home for 8 weeks and has settled in well. The staff are very kind, caring, friendly and efficient, and go the "extra mile" when needed. Health problems and general problems are sorted very quickly. The home is clean and well maintained. My mother had a very poor appetite on arrival at the home, but due to the excellent catering provided, she is enjoying her food again. I am blessed that Mum is living in a safe and caring environment, and I feel I now have an extended family.

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Review from Pauline B (Daughter of Resident) published on 23 April 2026 Submitted via Postal Card
Overall Experience

The staff at Highclere are absolutely excellent. They were so loving and caring. They took the time to really understand my mum and dad, so they knew how to react to them and how to make them as comfortable and happy as possible. The fact that the staff have been there for many years shows that it is a great place to work, and the stability of staff makes for a happier time for residents.

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Review from Susie T (Daughter of Resident) published on 15 January 2026 Submitted via Website
Overall Experience

My Mum has been at Highclere for over 5 years now and is so well cared for and happy there I would recommend to anyone. The staff are all brilliant and very kind and caring and I feel so grateful to have found Highclere for my Mum when she needed it.

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Review from Diane F (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card
Overall Experience
The staff at Highclere Downsbarn appear happy in their work. This shows in their attitude towards the residents & their families.
I was also impressed by the frequency of updates after doctors' visits or when an infection had flared up.

Overall, a good experience. I would highly recommend this care home to anyone looking for somewhere to place a relative.

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Review from S J (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience

Mum was sadly diagnosed with Alzheimer's and needed nursing care. Highclere Care Home was great at meeting all her needs. Staff and management very attentive and caring, approachable and easy to talk to. All at Highclere were great in Mum's last months.

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Review from Alan B (Son of Resident) published on 14 October 2025 Submitted via Postal Card
Overall Experience
My mum got to a point in life where she no longer felt safe or able to manage daily activities at home. She knew of Highclere as one of her friends had been a resident there for many years, so she chose to move to Highclere.
From day one, the staff were welcoming, efficient, approachable and friendly. My mum got to know each one by name, and they took the trouble to chat and spend time with her. They accommodated her meal preferences and, as she declined in mobility, treated her with dignity.
Nothing beats your own home, but my mum seemed content at Highclere and thought of it as home. In her last days, the staff were particularly attentive to her increasing needs. They did their very best to look after her and ensure that she was comfortable.

As a frequent visitor to Highclere, I have only good things to say about the staff, their level of care and the way the home is managed. It is the best care home that I have visited, and I have heard similar comments from others.

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Review from Stephen M (Son of Resident) published on 17 September 2025 Submitted via Website
Overall Experience

Highclere is a lovely place for mum to live. The nursing, care and admin staff are so friendly and helpful. The relationship the nursing team has with the local GP practice makes medical care seem less. There are a good range of inteteresting activities and everything is arranged thoughtfully with the care of the residents in mind. The lounge feels more like a small hotel than a care home. The food seems very good and snacks snd drinks are served regularly. I'm very impressed!

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Review from Eve W (Daughter of Resident) published on 25 July 2025 Submitted via Postal Card
Overall Experience
My brother and I live overseas and feel grateful to know our mother is in such caring hands.
All of the staff members we've encountered have impressed us greatly, which gives us tremendous peace of mind to know that our mum is in such a great place.

Thank you for being there for us all.

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Review from Derek P (Son of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience
I am absolutely thrilled with the home overall.

The staff looking after my mother are second to none. In just three weeks she has blossomed to her old self and is doing extremely well with the fabulous service she is receiving. She is 94 years old and I could not hope for her to be in a better place. Simply awesome!

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Review from Ian W (Son of Resident) published on 25 June 2025 Submitted via Website
Overall Experience

My father moved in to Highclere in 2023 and stayed till the end over two years later.

I agree with a lot of the other positive reviews so won't repeat them but will say that I visited several local homes and think I made a good choice.

I think Highclere strikes a very good balance between keeping the residents safe while respecting their dignity and freedoms - it can't always be easy to get it right but it helps that the management is very pragmatic.

Although Highclere is on a residential estate, it is not visible from the garden which has mature trees and a rural feel. Unlike some homes, the garden is always accessible to the residents - something my father took full advantage of.

It is not advertised but the canal is a 10 minute walk away & so during nice weather I could borrow a wheelchair and take my father to watch the boats, wildlife and adjacent sculptures - sometimes we took sandwiches.

I have some very happy memories of my father's time at Highclere.

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Review from M R (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card
Overall Experience

My mother needed full care and i.e. bedridden for several years, this covered the COVID period. Our family will be forever grateful for the gentle and loving care given by the staff. They became Mum's second family. Their skill and kindness was quite exceptional particularly at the final stages of her life. Thank you all.

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Review from S O (Son of Resident) published on 11 April 2025 Submitted via Website
Overall Experience

What an amazing Mother's Day treat organised today by the staff, for residents and their families - coffee and pastries with a great atmosphere.

The staff were great to organise this for us.

Thank you

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Review from Alison E (Daughter of Resident) published on 9 April 2025 Submitted via Website
Overall Experience
As a family, we have nothing but praise and admiration for all the staff at Highclere. They are always so welcoming and the care they offer residents is second to none.
Communication between nurses and family is exceptional and very reassuring. They always make time to answer any questions.

Every member of staff within the care home makes time to chat with residents and family, which is always much appreciated.

A range of events are celebrated and yesterday, the activity coordinators created a beautiful get together for Mother's Day. It was wonderful to see so many residents and families enjoying time together, in a beautifully decorated lounge, along with tea and pastries.

We can't thank staff enough for their hard work and dedication and would definitely recommend Highclere Care Home.

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Review from C C (Niece of Resident) published on 21 February 2025 Submitted via Postal Card
Overall Experience

The staff transformed my Aunties wellbeing during the time she was in their care, almost 2 years. All the staff were friendly and helpful, especially if I was concerned about my Aunty. The communication, regular updates, and phone calls were reassuring. Living in Highclere was such a contrast from her home environment. She blossomed! Her physical and mental state improved dramatically. Good nutritious food, excellent stimulating and fun activities, kindness and excellent nursing care. As I didn't live close enough to pop in. It was a comfort to know my Aunty was in such good hands.

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Review from T C (Daughter of Resident) published on 21 February 2025 Submitted via Postal Card
Overall Experience

Sadly my dad only spent a few days in the home before being admitted back into hospital where he passed away. I was sure that had my dad got better he would of been very happy and would have settled well there, as during my visits I was very happy with the staff and the general feeling around the place.

Reply from Clare Sheehan, Careline Advisor at Highclere Care Home

Thank you so much for taking the time to leave such a positive review of our home. We are pleased you were very happy with the quality of care your dad received at Highclere Care Home, kindness is at the heart of everything we do. We will ensure your kind words are shared with the team. Thank you...  

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Review from S T (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

Having spent 6 weeks in hospital, I was concerned for the ongoing care of my mum. Her condition had vastly deteriorated and I felt she had been neglected. The care she received at Highclere Care Home was completely opposite. All the staff from the administrative nursing staff, cleaners and kitchen staff showed my mum devoted care and consideration. They also took time to show kindness and consideration to all mum's relatives and friends. I cannot emphasise enough how pleased and thankful we all were with the care given to my mum at Highclere.

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Review from Marian B (Daughter of Resident) published on 19 September 2024 Submitted via Website
Overall Experience
We would just like to thank everyone who made our mum's 90th birthday on 11th September, so special.

We really appreciate all the care, love and support that you give her and our family.

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Review from R N (Granddaughter of Resident) published on 21 June 2024 Submitted via Website
Overall Experience

My grandmother came to Highclere just before her 100th birthday, she wasn't best pleased to be leaving her own home but needs must. The staff were all helpful, caring and friendly, whatever time we visited. Always happy to help and talk with us about concerns. In the end nanny adjusted and began to enjoy activities, which she wished she had joined sooner. The lovely staff cared for her and our family till the end of her life.

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Review from R S (Son of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience

My father was initially at Highclere for a temporary stay after being in hospital but decided to move in permanently after finding the care he was given was excellent. He never had a bad word to say about the home of the staff. On my visits I always found the staff to be very friendly and caring. My father was looked after very well to the end of Highclere and I would thoroughly recommend it.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (20) & Events (0)

News
  • 19 Nov 2025

    Residents at HC-One’s Highclere Care Home in Milton Keynes, Buckinghamshire, came together to honour Remembrance Day with a poignant visit to the Armistice Day service at Campbell Park. The service...

  • 19 Nov 2025

    Residents, relatives, and friends of HC-One’s Highclere Care Home in Milton Keynes, Buckinghamshire, recently came together for a spectacular Cheese, Wine & Fireworks Night that lit up the autumn evening....

  • 19 Sep 2025

    HC-One’s Highclere Care Home in Downs Barn, Milton Keynes, Buckinghamshire, was visited on Monday 21st July by MP for Milton Keynes, Emily Darlington. Residents and colleagues of the HC-One owned...

Upcoming Events

There are no upcoming events for Highclere Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Highclere Care Home.

Meet the Team (1)

Gigi Jacob
Gigi JacobJob Title:Home ManagerJoined: 2019
Introducing Gigi Jacob

Home Manager at Highclere, Milton Keynes

What does ‘kindness’ mean to you?

“It’s a feeling. Feeling happy, feeling valued and respected, feeling as if you can be yourself. Kindness enables everyone to feel appreciated and understood, which in turn makes them feel safe and secure – a part of the family.”

As a Registered Nurse, Gigi has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Highclere since August 2019, Gigi closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Gigi remarked:

“To be able to lead the team in a positive way and also support our Residents and their families.”

Outside of work, Gigi enjoys many hobbies and activities, but most of all she enjoys travelling and tries to visit as many places on her bucket list as possible.

If you would like to find out more information about Highclere, Gigi would be pleased to welcome you for an informal discussion, over the phone.

Frequently Asked Questions about Highclere Care Home

What types of Care is Highclere Care Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highclere Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Highclere Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Internet Access are some of the Facilities & Services.

How far is Highclere Care Home to the centre of Milton Keynes?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highclere Care Home to verify any information. View our terms and conditions. Highclere Care Home has an Enhanced Service -more info.