Bletchley House

It was great. Quick response and was offered a drink when arriving.

My father has been here since March 2020, just before the pandemic. Throughout that time both him and I have been satisfied with the level of care and support that he has received. We were a bit concerned about the management of the home when there regular changes of managers, but very satisfied how the home has been managed recently.

All the staff at Bletchley House are always friendly and welcoming and I have good peace of mind that my grandad is being well looked after.

I have been visiting Bletchley House for just over 2 years. On the whole, it has been good. However, my concern is that due to her age it is probably not the best placement for her. Nevertheless, she is well looked after and we have no complaints.

Mum has recently passed away but in the 18 months that she was at the home she was very happy. The staff are all very friendly and helpful. The way they dealt with Mum's passing was lovely, sensitive and caring. They could not have done more for her.

Overall, my experience with Bletchley House is good. Staff are very approachable and call in as they pass my room. Through no fault of the home, I am currently on the first floor and feel isolated, so I don't feel I am taking advantage of the activities downstairs. I admit this is probably my fault as I don't use the call alarm, but look forward to having a room downstairs when available.

I was made to feel very welcome by both staff and residents.

All staff work hard to ensure residents have all the care and things they need to remain comfortable and secure. Significant improvements having been made thanks to a much more consistent management and staff. This along with more frequent activity sessions, help residents feel more socially included.

Attended function for the coronation day. The event was very good. Staff seemed very caring and attentive towards the residents and very kind towards visitors. The food was good and plentiful.

My mother really enjoys living here, mainly for the companionship of the other residents and the activities on offer. She really enjoys the meals, they are always tasty and the menus on offer are to her taste. The room is spacious and the en-suite is very handy. Sometimes the room could be cleaner, for example the side table where drinks and food are kept, but the bed sheets etc. are always clean.

Mum's been at Bletchley House for eight weeks. Staff are very helpful and pleasant. Mum says she is comfortable but says it's very noisy and alarms sound throughout the day. I'm concerned about her food, she cannot eat hard foods as she has no teeth, soft food, please! Mum feels very safe here and likes the staff a lot. Thank you.

Mum spent ten days at Bletchley House to convalesce after being unwell and in hospital. The staff at Bletchley House helped her to get stronger and feel more confident. She is now returning home well-rested and well-fed. The carers and management have made her feel very welcome.

I am extremely impressed with the care that my wife has received with the added bonus of laughter and joking.

I sincerely hope the reintroduction of activities afternoons continues to ensure the residents are motivated and more engaged.

My mum went to Bletchley House in January 2021 very difficult time for us all BUT everyone in the whole team went the extra mile to support us and provide the best care for my mum. She loves all the activities especially. All the team are helpful respectful and compassionate in their approach and attitude. The thing that really stands out is the fun and laughter. Before I retired I worked in the care sector for 30 years. Ensuring quality of care was part of my role. So well done Bletchley House and a massive thank you.

My mother became a full-time resident after recovering from medical complications in hospital. She has been there for 3 weeks now on occasions I have had to visit the staff have always been helpful and accommodating to my requests from making her comfortable to ensuring her room is made to be as homely as possible, this included picture hanging, sorting out her TV etc, I cannot thank them enough. I’m glad to say my mother has settled really well and during her lucid moments has nothing but praise for the staff... and trust me she can be fussy. I have witnessed first hand the dedication and commitment all the staff show daily in these extremely difficult times and they have my utmost admiration.

Since my mum has been at Bletchley House, she has been back to our old mum. It wasn't an easy decision to make, to have to put our mum into a care home, but Bletchley House is the best move she has made. Mum has got her smile and happiness back, and the care she has been given is outstanding. She has also joined other residents in the lounge for company and activities, and this has helped with mum's memory.

A hard decision that has turned into the best decision. Mum has really blossomed since moving to Bletchley House. Her memory has improved and she looks so well. The range of activities she has joined in is fantastic, especially since all the family can access them on Facebook, which makes us feel closer to her. The staff comes over as so caring so we feel happy she is cared for so well.

I visited my sister (window visit) at Bletchley House the other day. The visit was facilitated by the Manageress. What a caring, kind soul she is. She made my sister laugh and my sister has told me she makes sure everyone is happy every day. My sister joins in all the activities which she thinks are wonderful. She has been baking, making crafts, bingo, singing, quizzes to name a few. The whole team are kind and caring and all go the extra mile to make sure my sister is happy. Everyone is friendly and there is such a nice atmosphere. The home has changed so much this year for the better. Thank you for all you do.

I am very happy here. Staff are great. Always have time for you.