Bletchley House

Beaverbrook Court, Bletchley, Milton Keynes MK3 7JS
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9.7 92 Reviews
  • Bletchley House, Milton Keynes
Bletchley House Care Home provides a beautiful environment for residents to live well, including spacious and well appointed bedrooms, some with ensuite wet rooms and access to spacious lounges and dining room.

Refurbished, and also rated GOOD by PAMMS in 2024, the home also has a music and movie room, a hair salon and fantastic gardens to enjoy.

A wide variety of activities and entertainment are regularly available, organised by a dedicated activities coordinator and a first-class dining experience is enjoyed, courtesy of a talented chef.

The friendly team are experienced, and passionate about providing quality care for their residents and ensuring that they are supported to live a life of their choosing.

If you are looking for a care home in the Milton Keynes area, you can be certain that Bletchley House provides one of the best all round experiences and is a superb choice for you, or your loved one.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1300
  • Self-Funded Residential Dementia Care: £1300 – £1300
  • Self-Funded Nursing Care: £1500 – £1500
  • Self-Funded Nursing Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1500 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Bletchley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Julie Ricci (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Upon completion of pre-admission policy assessment to establish needs of prospective resident.
  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (44)

Visiting

  • Anytime, family are able to dine with relatives should they choose.

Parking

  • Disabled parking available outside the home and ample spaces for guest parking in the car park adjacent to the home.

Bletchley House Reviews (92)

9.7

Bletchley House has a Review Score of 9.7 (9.662) out of 10, based on 41 reviews in the last 2 years.
Over all time Bletchley House has 92 reviews.

Overall Experience
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Date Published
  • 92
  • 10
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  • 41
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Reviewer Connection to Bletchley House
  • 21
  • 16
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  • 10
  • 5
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Total of 92, showing 61-80
Review from Carol L (Daughter of Resident) published on 23 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Bletchley House in January 2021 very difficult time for us all BUT everyone in the whole team went the extra mile to support us and provide the best care for my mum. She loves all the activities especially. All the team are helpful respectful and compassionate in their approach and attitude.
The thing that really stands out is the fun and laughter. Before I retired I worked in the care sector for 30 years. Ensuring quality of care was part of my role. So well done Bletchley House and a massive thank you.
Reply from Jemar Legister, Marketing Associate at Bletchley House

Thank you for taking the time out to leave such a positive review. As you are a former fellow care worker, we are extremely proud to hear that you are satisfied with the quality of care we provided for your mum. We strive to ensure we support all our residents and their loved ones, especially in such difficult times. Our hardworking care staff strives to make the stays of our residents nothing short of enjoyable and fulfiling. Thank you again, and stay safe.

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Review from Guy S (Son of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a full-time resident after recovering from medical complications in hospital. She has been there for 3 weeks now on occasions I have had to visit the staff have always been helpful and accommodating to my requests from making her comfortable to ensuring her room is made to be as homely
as possible, this included picture hanging, sorting out her TV etc, I cannot thank them enough. I’m glad to say my mother has settled really well and during her lucid moments has nothing but praise for the staff... and trust me she can be fussy. I have witnessed first hand the dedication and commitment all the staff show daily in these extremely difficult times and they have my utmost admiration.
Reply from Sym Jaj, Senior Marketing Executive at Bletchley House

Thank you for taking the time to leave us a review. It's wonderful to hear that your mother has been able to settle in well, thanks to the team at the home. Your kind review is sincerely appreciated and it's great to hear that you feel reassured that your mother is in safe hands. Our Gold Care team continually strive to ensure all of our residents are safe, comfortable, happy and fulfilled. Stay safe.

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Review from Laura H (Daughter of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been at Bletchley House, she has been back to our old mum. It wasn't an easy decision to make, to have to put our mum into a care home, but Bletchley House is the best move she has made. Mum has got her smile and happiness back, and the care she has been given is outstanding. She has
also joined other residents in the lounge for company and activities, and this has helped with mum's memory.
Reply from Sym Jaj, Senior Marketing Executive at Bletchley House

Thank you for leaving such a wonderful review. We understand how difficult these decisions can be, and each member of our Gold Care family holds the compassion and care that we input into looking after our residents. It's lovely to hear that your mum is happy and beaming - the team at Bletchley are a true asset to us. Stay safe.

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Review from S B (Daughter of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A hard decision that has turned into the best decision. Mum has really blossomed since moving to Bletchley House. Her memory has improved and she looks so well. The range of activities she has joined in is fantastic, especially since all the family can access them on Facebook, which makes us feel closer
to her. The staff comes over as so caring so we feel happy she is cared for so well.
Reply from Sym Jaj, Senior Marketing Executive at Bletchley House

Thank you for leaving such a wonderful review. It's great to hear that your mother is enjoying the engagement and that you feel content and secure in our prevision of care. Stay safe.

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Review from C G (Sister of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my sister (window visit) at Bletchley House the other day. The visit was facilitated by the Manageress. What a caring, kind soul she is. She made my sister laugh and my sister has told me she makes sure everyone is happy every day. My sister joins in all the activities which she thinks are
wonderful. She has been baking, making crafts, bingo, singing, quizzes to name a few. The whole team are kind and caring and all go the extra mile to make sure my sister is happy. Everyone is friendly and there is such a nice atmosphere. The home has changed so much this year for the better. Thank you for all you do.
Reply from Jemar Legister, Marketing Associate at Bletchley House

Thank you for taking the time out to leave such a positive review it's greatly appreciated. We are glad to hear your sister is enjoying all the different social activities we have available, and most importantly, she is happy. Our entire team at Bletchley House always strives to provide excellent care and bring joy to all our residents and it is a pleasure to see that this is recognised. Wishing you all the best. Stay safe.

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Review from J F (Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. Staff are great. Always have time for you.
Reply from Alison Foreman, Director of Sales and Marketing at Bletchley House

Thank you for your 5* review. Short and sweet but perfect! Kind regards

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Review from Roy S (Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Truly excellent. I hope to stay here permanently.
Reply from Alison Foreman, Director of Sales and Marketing at Bletchley House

A 5* review, thank you very much, the feedback you give could not be better. Kind regards

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Review from Emma P (Friend of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved into your home before lockdown. Previously she was adamant she would not consider a care home. From day one she has had the best experience and it has amazed me how well she has settled in at Bletchley House. From chatting to her on the phone it's obvious how happy she is, and I'm so
pleased to say that she is thriving. I truly believe this is down to the great care she tells me she receives and the regular stimulation from having such nice people around her all the time.
Reply from Alison Foreman, Director of Sales and Marketing at Bletchley House

Many thanks for this wonderful review. The Bletchley team work so hard to ensure that every resident has the best of care and attention. Those who are worried about coming to a care home, especially at this time, can certainly be reassured by your comments. During lockdown, many care homes were and remain COVID-19 free and this is down to the dedication of staff and Providers to go above and beyond in all necessary areas, behind the scenes. Residents have in the majority of cases, lived with little impact on their daily lives and have continued to enjoy happy and fulfilled lives, with the support of contact from friends and families via telephone and internet. Thank you for taking the time to give your feedback. Kind regards

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Review from Barry C (Son of Resident) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s hard to describe the happiness you feel in this building. The staff really care. I called Dad the other day and could hear music, when I asked him what it was he laughed and said they sing and dance, it makes us laugh. Sums it up really. If you want a home that goes the extra mile in every area
then I wouldn’t hesitate to recommend Bletchley House.
Improvements have been made to the home and continue to be ongoing. The last 6 months have seen many positive changes. Thanks for all you do. Well done all of you. The family can’t wait to visit you all properly when restrictions allow.
Reply from Alison Foreman, Director of Sales and Marketing at Bletchley House

Many thanks for your wonderful review, it will do much to reassure those who are searching for care for a loved one and are uncertain about life in a care home! We look forward to welcoming our families back, whenever that might be. Kind regards.

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Review from M M (Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is smashing.
I'm very well cared for.
I love being here.
Reply from Alison Foreman, Director of Sales and Marketing at Bletchley House

What a fantastic review! Thank you for your positive comments, they will mean so much to the team in the home. Kind regards.

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Review from B R (Resident) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved into the home last summer as I couldn't manage by myself. The staff really care about me and look after me very well. The home is under a new manager and she always makes time for me each day. A very special home. I love it here.
Reply from Sym Jaj, Senior Marketing Executive at Bletchley House

Good morning Brian, thank you for taking the time out of your day to leave us such a lovely review. It's great to hear that you are happy in our care and can see how much our wonderful team genuinely care about the residents and are passionate about what they do. Take care and stay safe.

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Review from Margaret S (Niece of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear aunt was admitted to this home last year. The home is full of laughter and the staff genuinely care and understand my aunt. She has improved over the last six months or so and the whole family have nothing but good things to say. The home came under new management at the start of this year,
the manager has an open door policy and shows genuine compassion for her residents and the team she works with. Even in these trying times when I talk to my aunt, she tells me she is cared for, happy and enjoys every day. The manager visits her daily to say hello and check she is happy and all the other staff are in and out through the day and night caring for her every need. Nothing is too much to ask for. Thank you to Bletchley House and all at Gold Care. We are a very happy family.
Reply from Sym Jaj, Senior Marketing Executive at Bletchley House

Good afternoon Margaret, thank you for leaving such a heart-warming review for the team at Bletchley House. It's great to hear that your aunt is making improvements and is enjoying her time with us - compassion and happiness are fundamental to our ethos. I will most definitely pass on your kind words to the team.
Thank you again and wishing you and your family good health and positivity.

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Review from Jill M (Daughter of Resident) published on 15 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Mum suffering from dementia and general old age has received the utmost care at Bletchley House.
All the regular staff, in particular, are wonderful caring people as are the relief staff we have occasionally met.
The fees payable to Gold Care compare favourably to the open market in general
- this is due to a strong management/director structure and I am grateful for this as it results in the 'best care within the available budget'.
A big thank you to all staff, management and proprietors of Gold Care Homes (Bletchley).
Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Wonderful review, many thanks!

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Review from Lee D (Regular Volunteer) published on 13 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been volunteering for quite a while and in that time I’ve helped do a garden room sourced a fish tank and got that set up with fish and I’ve donated a couple of chickens for the residents. Over the time I’ve gotten to know the staff and a lot of the residents. The staff treat the residents like
an extended family which is really nice to see, I would defiantly recommend Bletchley house to anyone needing a carving loving home for either themselves or a loved one.
Reply from Dalbir Jangra, Head of Marketing and Communications at Bletchley House

Hi Lee,


Thanks for all your help and kind review. Looking forward to seeing you again, don't forget to pop in and check on the chickens.

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Review from Barry F (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum and Dad moved into the home when they could not manage at home anymore. They were given two rooms side by side, one as a bedroom and one as a day room. We were very grateful that they were able to offer this accommodation and have been there for 2 1/2 years. They seem as happy as they can be, bearing
in mind their ages, Dad 97 and Mum 94 and their health issues. They are happy with the food, cleanliness of the rooms and the care they receive. The home deals with their health and contact the Doctor if necessary and are always in contact me.
Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Wonderful feedback! We are very glad that Mum and Dad have settled down in Bletchley and are enjoying their time together. You can count on Bletchley to respond effectively to your parent's needs. If you do have some ideas for improvement, we are always happy to hear, please join us at our regular resident meetings - Best regards

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Review from E S (Son of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers do their best and work very hard. The food is good. My mum always eats it up and the daytime entertainment has helped my mum to settle in the home. She looks forward to it.
Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Thank you for your great review- Best regards.

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Review from Jenny G (Regular Volunteer) published on 25 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Each staff member I came into contact with was very helpful and it was comforting to know if a member of staff could not answer my questions, that they would go and get someone that could. All staff are kind and all of the residents were happy to see all the staff, everyone was very chatty. Every part
of the home I visited was comfortable and welcoming.
I enjoyed my visit to the home.
Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Thank you for your great review- Best regards.

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Review from Mike H (Friend of Resident) published on 25 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and welcoming especially the reception staff, took my friend into the garden alongside the other residents to enjoy the lovely sunny weather. There was lots of laughter and was nice to see lots of smiling faces.
Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Thank you for your great review- Best regards.

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Review from T H (Friend of Resident) published on 24 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended a 100th birthday party of a wonderful resident. The staff that attended, with some coming in on their days off, to celebrate with my friend was amazing. All staff are very helpful, caring and nothing is too much to ask of them. The management is also very caring and always available to chat
to if I need to. Overall, I would recommend this care to home to all family and friends.
Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Fantastic, sounds like a brilliant birthday! Thank you for your feedback- Kind regards.

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Review from Rosemary F (Friend of Resident) published on 23 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bletchley House is a warm friendly house that went over and beyond for my friend's 100th birthday with a cake so big it was wheeled in on a trolley. Everyone had a great time and even Elvis came along.
Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Absolutely lovely review, the birthday sounds like a lot of fun! We really value your feedback- Thank you!

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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Bletchley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.662 for Bletchley House is calculated as follows: ( (331 Excellents x 5) + (121 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 470 Ratings = 4.662
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bletchley House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Julie

Julie Ricci

Job Title: Acting Care Home Manager Joined: 2021

Julie began her career in the care industry in 2010, first as a marketer, then as a deputy manager, and finally as a Registered Manager in 2015.  Julie is committed to providing the highest level of person-centred care to residents and their families, ensuring that Bletchley House feels like a home away from home.


She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bletchley House to verify any information. View our terms and conditions. Bletchley House has an Enhanced Service - more info.