Milton Court Care Home - Avery Healthcare

From the moment I first contacted Christina at Milton Court the process of finding a placement for my friend, who has dementia, several nursing needs & personal care attention the journey was made easy. My friend does not have capacity and I hold her LPA. Christina talked me through what could be offered, the cost & a time frame. Christina was approachable, kind & understanding of the position I was in, as a property needed to be sold to fund the care. I was shown several rooms, the dining areas & noted from the activities board that my friend could interact with other people of her own age. The atmosphere in Milton Court "felt right". I spoke with team members on the nursing floor & my first impression was one of the caring nature they showed.My friend has now been a resident since June 2026 and is happy, well cared for & the staff go above and beyond. All staff are friendly, compassionate & cheerful everyday. I feel I made the right choice & thank you Christina for the guidance.

The home has a very welcoming atmosphere and always very clean and well presented. I feel that we are kept well informed of ongoing matters relating to my mother in law and she is being looked after with lots of care and attention to her needs.

Having worked in the nursing profession I am aware of good basic nursing care that should always be delivered. Milton Court was very quick to accept the money to look after my mother. The care she recieved was extremely poor. I would not recommend anyone to use this care home if you want your loved one to be cared for in a human way when they can not speak for themselves.

I arrived at Milton House, having had a hip replacement operation. I was welcomed at reception and settled into a very comfortable bedroom with en-suite shower, tv and views over garden. The nurses were wonderful, always near by offering help as were the caring assistants. Three meals a day with tea and biscuits in between.

My Dad has been a resident for nearly a year now & I would describe the home overall as average, there are some genuinely caring & dedicated members of staff, but unfortunately the standard of care isn't consistent. One of my biggest concerns is my Dad's personal hygiene, his teeth & general cleanliness are not always maintained to the standard I would expect, & this is something that needs more attention. I've also witnessed some staff being quite rough when handling him, which is upsetting to see. That said I do want to recognise the staff who consistently provide excellent care, Micheala is fantastic, she's kind, compassionate & professional. Alex & Ben are wonderful with him too, I do have concerns about another carer & worry that my Dad isn't receiving the level of care when she is responsible for him. The food could be improved as the quality isn't great. I hope this feedback is taken constructively.

The medical team have been excellent.

I do think the beds are low quality, he often complains of a bad back. We also struggle with personal property going missing but that could him.

Mother In Law is very contented. She is safe and comfortable. The staff are amazing with her and she gets a lot of attention. She is now sleeping a lot but when she is awake she is chatting and smiling. She will be 100 in October.

Food: 80% is nice. Fish dishes are not nice. Care: very good. Staff always listen. And care for each other. Room: bed is uncomfortable but understand difficult to do anything about. Activities: I don't do any but know they are there. Facilities: I get annoyed having to be hoisted, as feel it inconveniences the staff.

I am so grateful that mom was in a caring, clean and supportive environment in her final days.

My partner, who has advanced vascular dementia, has been part of the Milton Court family for 12 months. From the minute you step through the front door you are greeted with friendly smiling faces, and I can not fault the attention and care given to my partner. Any concerns I initially had were answered and dealt with speedily and professionally, and each time I leave I do so knowing that my partner is being well cared for.

Mum has lived in Milton Court for a couple of months now. Mum has made friends and is really enjoying all the entertainment and activities provided. All staff are kind and helpful. Communication is excellent. We know mum is safe and well cared for. Her room is kept clean and tidy. Mum is very well fed and tea and biscuits provided. When visiting mum we are made very welcome and I honestly can not fault anything.

My Mum has been in the home Since March, and she's much happier. Everyone is very friendly and kind, The home is beautiful and Mum enjoys the activities, the only thing I think she would like is to get out a bit.

Since my Dad moved into the home his overall health and his safety including specific needs have been handled professionally by all members of staff.

With Mum's changing care needs the staff have done everything they can to ensure her health and wellbeing are catered for From ensuring vehicles do not park right up to her window, blocking her view and causing her distress. To the chef changing her diet to ensure her health problems are eased with the correct food and drink

One point to make to Avery Healthcare. They must support the team at Milton Court and provide air con to the upper floors. I hope Avery listen as this exceptional team deserve the same care & respect they provide every day to residents and families

Had some lovely tea and cake in the bistro I was made to feel very welcome. The care, staff of friendly helpful and look after my aunt very well. Milton Court a safe environment that provides the kind of care that I think my loved one deserves. There is always an activity for my aunt to enjoy. And the home-cooked food is freshly prepared every day. We are so lucky to have her there.

Although Mum is not able to join in with them there is a great variety of activities and entertainment at the home.

My aunt really likes living at Milton Court. She appreciates the care, staff, food and is very comfortable. She doesn't attend all activities, but does like the singers. Occasionally they forget to get her for these sessions. I like the fact she's so close, looked after well and i can't ask for better care for her!

Fantastic staff , all so helpful. The effort of the staff to make all feel welcome and at home is commendable. I visited a family friend and she is so happy there. It has been a tough time but now she is settled in, it has put our mind at ease.