Milton Court Care Home - Avery Healthcare

Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD
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9.0 83 Reviews
  • Milton Court Care Home - Avery Healthcare, Milton Keynes
Offering residential, respite, nursing, and dementia care, Milton Court is a thriving and companionable residential care home for those requiring additional support during their later years. Situated from the A421 Standing Way, the care home is easily accessible from neighbouring towns across Bedfordshire and Buckinghamshire.

The team focus on the individual needs of residents, and they actively encourage the involvement of relatives and friends - the Facebook page is a hub of comments and support from loved ones. They value listening, and the care community's emphasis on life stories incorporated into care programmes is a distinctive feature of the home.

The home is spread across three different floors, each have undergone refurbishment, and the dedicated dementia care community has its own suite.

Across each floor, the spacious bedrooms, equipped with en-suite wet rooms and TVs, offer inviting spaces for residents, friends and family. Adorned with colourful throws and rugs, lounges provide ideal settings for communal activities or cosy chats, with one-to-one conversations being a favourite. The inviting coffee lounge is a pleasant space for residents to enjoy their morning drink, often accompanied by guests. The garden serves as a refreshing spot for a morning walk, building up an appetite for lunch and the home includes its very own hair salon and cinema room.

For those seeking a short break, Milton Court offers short-term respite care in Milton Keynes, accommodating stays for a week or longer. To learn more about the respite care services, contact the friendly team and for a closer look at the nursing home in Milton Keynes, you are always welcome to schedule a visit.
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Care Provided by Milton Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 148 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

Fees include the cost of food served in our restaurants and Bistro, beverages made on the premises and housekeeping services.
Hairdresser and Chiropody appointments are available at and extra fee.
Newspapers can be delivered at a fee too.

These prices are only a guideline, please contact Milton Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Milton Court Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Milton Court Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Deepu Pillai (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2006
  • Number of floors: 4

Room Information

  • Single Rooms (126)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (126)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Visiting

  • Visitors are welcomed into the Bistro area where refreshments are available for most palates. Walk through to the garden and relax.

Parking

  • Parking is available on the grounds for visitors to park and there is overflow parking area outside the gates too.

Milton Court Care Home - Avery Healthcare Reviews (83)

9.0

Milton Court Care Home - Avery Healthcare has a Review Score of 9.0 (9.017) out of 10, based on 9 reviews in the last 2 years.
Over all time Milton Court Care Home - Avery Healthcare has 83 reviews.

Overall Experience
  • 69
  • 9
  • 3
  • 1
  • 1
Date Published
  • 83
  • 3
  • 3
  • 9
  • 74
Reviewer Connection to Milton Court Care Home - Avery Healthcare
  • 37
  • 17
  • 6
  • 5
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 83, showing 21-40
Review from Joanna M (Granddaughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly welcome and very homely. My Grandma was happy and well looked after. The staff were professional and approachable nothing too much trouble.
The home was very safe and secure. All areas I visited were tidy and spotless.
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court Care Home in Milton Keynes and for your amazing 5-star rating. We are pleased to hear such positive feedback about our home. It was a true pleasure…read more
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Review from David M (Respite Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. My nan suffers from Dementia and was being cared for at home by my mum until it became too much for her. My Nan requires 24/7 supervision as she has increasingly become nocturnal. The facilities are first class, it is nice and homely, and the staff are wonderful with her. I would
recommend this care home to anybody with an elderly relative in need.
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court Care Home in Milton Keynes and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level…read more
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Review from T G (Son of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff seem very caring and attentive and take great pains to ensure that Dad is safe, happy and healthy. They always offer him the chance to join in activities, without ever forcing him. He enjoys the food very much, and really appreciates the care he receives. Thank you!
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court Care Home in Milton Keynes and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your dad has…read more
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Review from Gail T (Daughter of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in respite care for a few weeks at Milton Court, and as her daughter, I have been beyond impressed with the level of care provided for Mum during this time. All the staff I have spoken to have been warm and caring, providing her with a stable caring environment.
The rooms are bright
and airy with en-suites and are cleaned to a high standard. The food looks very appetising too and there are plenty of activities.
Mum always sings when she's happy, and she's been singing a lot; what a lovely care home for my elderly mother to be in, even for a short while.
Thank you so much.
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We are delighted to hear that your mother enjoyed her respite stay with us, in the loving care community that we…read more
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Review from Sue G (Daughter of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home. Super rooms, caring, attentive staff who always have time for Mum and show an interest in her. Activities every day, which Mum thoroughly enjoys, are interesting and stimulating. Staff on top of Mum's medical needs.
I can't think of any shortcomings, so far Mum has been very happy since
she moved in in August. She was lonely at home but now there is always someone to talk to from first thing in the morning until bedtime.
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court Care Home in Milton Keynes and for your amazing 5-star rating. We are delighted to hear such positive feedback about our community and the…read more
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Review from P M (Wife of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was previously in another home in the area and was admitted to hospital due to being dehydrated and undernourished. When he was discharged we were lucky enough to be able to get him into Milton Court.
We feel so much more confident and happy with him being in Milton Court they seem to understand
his needs as he is suffering from Alzheimer's disease. The staff work so hard and it would help if there was an increase in carer numbers.
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Review from W V (Daughter of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is a new resident and all staff have made her transition from home to here a happy one. My family and I have also been treated with kindness and respect, which is important as this was a new experience for us after wondering how she would cope.
This is a lovely, welcoming home with excellent facilities
and I would thoroughly recommend it for your loved one.
Thank you for looking after her and making her feel contented and comfortable.
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We would like to thank you for your kind words regarding the care your mum has received since being a member of our…read more
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Review from Margaret C (Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was not coping on my own at home. This has been a very good move for me. I feel safe and there is always somebody on hand day and night. I am a different person. Very happy.
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We understand that moving into care can be overwhelming and therefore we offer full support to ensure that the process…read more
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Review from Peter C (Son of Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Mother has been in Milton Court since 2019. Over that time her care has been varied. The memory floor was not well run, and staff showed little understanding of the care needs of residents with dementia. However, in balance to that comment, I have to say the nursing floor is much better run, and
the care staff works very hard in what is a very demanding environment. My Mother has been a lot happier since being on that floor and the care staff were exceptional in nursing her during a time when she was severely ill, and she pulled through.
Unfortunately, I would have to add that the Manager and admin staff show no regard for stakeholder engagement and have been consistently malicious and spiteful in their attitude. It hardly shows the company in a good light and in fact demonstrates the contempt they hold for their employer.
Reply from Ryan Farrelly, Marketing Assistant at Milton Court Care Home - Avery Healthcare
Thank you for reviewing Milton Court Care Home in Milton Keynes. We appreciate such positive feedback regarding your mother's stay on our nursing floor. Please be assured that our staff go above and…read more
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Review from Douglas B (Son of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Milton Court since July 2019. She has been very well looked after and indeed, I also have benefited from good advice. Sadly the Alzheimer's is taking its toll and she is now in the Balmoral Unit where she is receiving excellent care. The staff (one member in particular who keeps
in touch with me) are excellent. Thank you.
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We are delighted to hear how satisfied you are with the exceptional level of care that your mother has received from…read more
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Review from Carol W (Daughter of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very new resident came in for respite and decided to stay. The staff are very kind and helpful and make you feel welcome. The facilities are superb. Makes you feel like it's home from home. Thank you for the peace of mind.
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court in Milton Keynes and for your amazing 5-star rating. We are delighted to hear that you enjoyed your respite stay with us and decided to make your…read more
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Review from W F (Daughter of Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
On visiting my mother today, I heard shouting to find her on the toilet in a mess. Finally found a staff member to help my mum. Mum was distressed, goodness knows how long she had been waiting. Asked staff member why no one was answering alarms, her reply, we are short-staffed! This is happening far
too often! These elderly people are being left at risk!
Reply from Dionne Pearson, Home Manager at Milton Court Care Home - Avery Healthcare
We are sorry that we have not met your expectations on this occasion leaving you cause to leave a negative review.
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Review from Susan H (Daughter of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
On visiting my mother today, who has been poorly with stomach problems, I was horrified to see that the beaker she was drinking from was full of mold spots and the lip she drinks from was absolutely filthy with even more mold!
Yesterday my sister visited to find no staff and Mum shouting for help,
as she has soiled herself. This is all totally unacceptable.
Reply from Dionne Pearson, Home Manager at Milton Court Care Home - Avery Healthcare
Thank you for your review. We are saddened to hear that you feel cause to complain. We have received and responded to your formal complaint which addresses all of the points you have raised.
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Review from Jane W (Daughter of Resident) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father receives is excellent. The management and admin team are always friendly and welcoming. staff have gone above and beyond in the care for my father and is always on hand to offer support. Thank you to all the staff who always greet me with a smile.
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide…read more
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Review from Julie Ann B (Daughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mitton Court is everything you would want for your loved one. My mum had dementia and always said 'I love it here, this is my home'.
This gave me great comfort in knowing she was happy. The staff are incredible, kind and supportive. They become part of your family and always welcome you with a smile.
Excellent in keeping you in touch about your loved one of any changes. I found this very reassuring. I can not thank everybody enough for the kindness they have shown to me and my dear mum.
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court Care Home in Milton Keynes and for your amazing 5-star rating. We are delighted to hear how satisfied you are with the exceptional level of care…read more
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Review from D C (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Milton Court is a really lovely home. My Mum hasn’t been here long, however, the staff are all amazing. Covid has been really hard on everybody, especially the staff, who have to look after our loved ones every day all day, they have to try to keep morale up, amongst staff and residents which must be
really difficult. Keep doing what you are doing!
Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We are pleased to hear how well your mum has settled into our loving care community. Our dedicated staff go above the…read more
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Review from Margo Y (Sister of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are welcoming and caring but extremely busy. We have noticed staff shortages and workforce changes in a short period of time.
Reply from Dionne Pearson, Home Manager at Milton Court Care Home - Avery Healthcare
Thank you for taking the time to review our service, your feedback is invaluable to us. We would like to confirm that the suite has always had safe staffing levels that are meeting the needs of the…read more
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Review from Carol S (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Milton Court since May 2019. The home and rooms are clean and well looked after. The staff take great care of my mother, are genuinely interested in her welfare and, especially over the covid crisis, have stepped up to comfort her when visiting has been suspended. The
attention they have given to keeping the residents safe is excellent. I would also like to thank the staff for the care and understanding they have shown me when times have been difficult. My mother is not always the easiest person to deal with, but that has not stopped them from being thoughtful and understanding. They go the extra mile. Thank you.
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Review from Kerry F (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
200 words cannot describe how great Milton Court have been in regards to my dad. My dad has Parkinson's and he moved in, in January 2020 in a very bad state healthwise: anxious, not eating, struggling to take his medication and not able to cope independently. The care home have been amazing at managing
Dad's needs (especially through a pandemic) and have gotten to know his quirks and character well. Dad feels safe and knows that there is someone always on call to help him, which is very important for us all. The staff are always friendly, kind, helpful and the communications from the care home in general has been very good both from a Covid perspective, but also in terms of Dad's care. The reception staff are great and the care home has a good relationship with Dad's Parkinson's nurse and managing/maintaining his medication schedule. We're really happy that Dad is at such good home and it's put our minds so much at ease, which I didn't think was possible a few years ago.
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Review from Kevin D (Son of Resident) published on 1 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst my mother was only in Milton Court for a short period of time, between her release from hospital and sadly passing away, the care given by the Milton Court team was exemplary, both to my mother and myself. Given the challenges brought by the Covid restrictions, the team managed to make her comfortable
and enabled us to visit her as and when required in her last days. Despite the very short duration of her stay, I cannot fault the care given and highly recommend the team and the care home.
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Current Review Score: 9.0 (9.017)

Overview of Review Score

The Review Score of 9.0 (9.017) out of 10 for Milton Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Milton Court Care Home - Avery Healthcare is calculated as follows: ( (87 Excellents x 5) + (20 Goods x 4) ) ÷ 107 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.204 Points relating to the number of positive Reviews for Milton Court Care Home - Avery Healthcare is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 148 registered maximum number of service users is 29.6. 9 Positive Reviews ÷ 29.6 = 0.304
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Abi

Abi Halpin

Job Title: Clinical Deputy Manager Joined: 2023

Hello, I am a Deputy Manager at Milton Court. I qualified as a registered nurse in the Philippines and moved to the UK. Since moving to the UK, I have provided care to the elderly.


I love supporting our residents with their well-being, I also enjoy building a bond with our families as it is important to me. I encourage all the staff to build relationships and treat our customers as extended family as well as encourage them to progress.


I love getting to know our residents and hearing their vivid memories and life experiences.


Come meet me to have a chat about our home and enjoy a cup of coffee.

Roland

Roland Santos

Job Title: Clinical Deputy Manager Joined: 2015

Hello, my name is Roland and I am the Clinical Deputy Manager for Milton Court! I have been a registered nurse for 32 years and I have lived in the UK for the last 18 years.


I have been supporting my team and residents for 8 years here at Milton and I pride myself on the relationships formed with all relatives and friends who visit our service.


I believe it is important to support residents with their personalised routines whether that is relaxing in their rooms or spending time with other residents. I make sure evening and morning medication is taken on time and I check residents are as comfortable as possible when they go to bed and throughout the night.


We look forward to welcoming new residents and ensuring everyone is living their best life here at Milton Court!

Anita

Anita Khambh

Job Title: Home Administrator Joined: 2023

Hello, I am Anita and I am the Home Administrator for Milton Court!


I joined Avery in 2023 and I help residents and families with finances and paperwork, so please do speak to me if you have any questions about these.

I have worked in administration roles for over 25 years and absolutely love working as part of a team. I aim to make moving to our home as smooth as possible for residents and I like making our support procedures as efficient as possible.


I enjoy my daily walk around and conversations held with our incredible residents, if you need any support with the administration aspect of your move I will be your helping hand.

Margareta

Margareta Parvu

Job Title: Unit Manager Joined: 2016

Hello everyone! My name is Margareta Known to many as Marga and I am the Unit Manager for the Sandringham Suite for Milton Court. My role is to ensure Sandringham is running smoothly and to make sure all the residents of Sandringham have everything they need and want. I started working in Milton Court as a carer and have progressed to Senior, Team Leader and now Unit Manager


My aim is to ensure Sandringham is run well and efficiently. I work with all health professionals to make sure that residents are supported. I also make sure the shift runs smoothly, working with the team to give our residents the best quality of life.


I love to see our residents happy and promoting their independence as much as possible. Just because you come into our care doesn’t mean your lifestyle should change.


Come on over to Milton and have a chat with me in our beautiful lounge to hear more about Sandringham!

Dorian

Dorian Blazicko

Job Title: Maintenance Operative Joined: 2023

Hello everyone! My name is Dorian, I am one of the Maintenance for Milton Court. My role is to maintain the building and grounds of Milton Court. As I am a very practical person training as a Ship Mechanic back home, I love fixing things and making sure everything is just right. I am very proud to be a part of the Milton Court team.


On my normal day, you will see me turning my hand to many things such as making sure resident’s rooms are all in good working order. Doing our daily, weekly and monthly checks. I will support you with your move-in by putting up pictures, helping move any belongings or putting things in place for you. I am always here to help.


Come on over to Milton and have a chat to find out more about what I do.

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