Milton Court Care Home - Avery Healthcare

Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD
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9.2 83 Reviews
  • Milton Court Care Home - Avery Healthcare, Milton Keynes
Offering residential, respite, nursing, and dementia care, Milton Court is a thriving and companionable residential care home for those requiring additional support during their later years. Situated from the A421 Standing Way, the care home is easily accessible from neighbouring towns across Bedfordshire and Buckinghamshire.

The team focus on the individual needs of residents, and they actively encourage the involvement of relatives and friends - the Facebook page is a hub of comments and support from loved ones. They value listening, and the care community's emphasis on life stories incorporated into care programmes is a distinctive feature of the home.

The home is spread across three different floors, each have undergone refurbishment, and the dedicated dementia care community has its own suite.

Across each floor, the spacious bedrooms, equipped with en-suite wet rooms and TVs, offer inviting spaces for residents, friends and family. Adorned with colourful throws and rugs, lounges provide ideal settings for communal activities or cosy chats, with one-to-one conversations being a favourite. The inviting coffee lounge is a pleasant space for residents to enjoy their morning drink, often accompanied by guests. The garden serves as a refreshing spot for a morning walk, building up an appetite for lunch and the home includes its very own hair salon and cinema room.

For those seeking a short break, Milton Court offers short-term respite care in Milton Keynes, accommodating stays for a week or longer. To learn more about the respite care services, contact the friendly team and for a closer look at the nursing home in Milton Keynes, you are always welcome to schedule a visit.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 148 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

Fees include the cost of food served in our restaurants and Bistro, beverages made on the premises and housekeeping services.
Hairdresser and Chiropody appointments are available at and extra fee.
Newspapers can be delivered at a fee too.

These prices are only a guideline, please contact Milton Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Deepu Pillai (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2006
  • Number of floors: 4

Room Information

  • Single Rooms (126)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (126)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Visiting

  • Visitors are welcomed into the Bistro area where refreshments are available for most palates. Walk through to the garden and relax.

Parking

  • Parking is available on the grounds for visitors to park and there is overflow parking area outside the gates too.

Milton Court Care Home - Avery Healthcare Reviews (83)

Total of 83, showing 61-80
9.2

Milton Court Care Home - Avery Healthcare has a Review Score of 9.2 (9.242) out of 10, based on 12 reviews in the last 2 years. Over all time Milton Court Care Home - Avery Healthcare has 83 reviews.

Overall Experience

  • 69
  • 9
  • 3
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Review from Hilary B (Friend of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very welcoming staff. Staff are always polite, smiling and eager to help the residents. Home is decorated beautifully and well maintained.

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Review from Sandra H (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I truly believe that my mother has just reached the age of 90 years due to the care she has received.

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Review from Tim B (Son of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff found to be friendly and willing to help and listen.
Front of house very welcoming.
Maintenance department, very proactive and always happy to help.
In general, a lovely comfortable home.

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Review from P H (Wife of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband receives a very high level of care and his needs are very well catered for.
I am extremely happy with him being in Milton Court and highly recommend it to others.

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Review from Shirley P (Niece of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a nursing resident for 2 weeks respite. As our mother (his sister) was already a resident we knew the standard of care was very high. The staff treated my uncle with the utmost respect and kindness. He was involved in many of the activities and was able to do things he has never done before
(bowling, scrabble). Every single member of the team made him welcome and cared for his every need, Excellence from everyone every day.

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Review from John A (Friend of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Probably in the top 10% of care homes in the country.

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Review from Charlie H (Granddaughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Always clean and tidy.

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Review from C D (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Milton Court for my mother for 5 weeks support after a serious fall. The efficiency and administration of the support package were excellent. Her stay was comfortable, care was very good and the food and facilities were excellent. The only issue was that my mother's neck brace was not changed
as often as required, but that was the only concern. Staff are caring and compassionate.

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Review from Karin D (Niece of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old aunt was admitted to Milton Court some two years ago following a stroke. She was unable to live independently after it and the family had to make a decision to sell her house and admit her to a care home. Being unfamiliar with the area, we spent a great deal of time researching the available
care homes. This one with its memory care floor and dedicated staff fitted what was needed for my aunt's well-being and although we had to wait for a place for a few weeks we haven't regretted the decision. The home passes 'the sniff test' with flying colours, has a good reputation among health professionals and is recommended by other residents' relatives. The staff are well-trained and compassionate and treat the residents with dignity and understanding. The catering, hairdressing and podiatry facilities are excellent as are the activities provided throughout the year and the residents are encouraged to be involved as much as possible. Many thanks to everyone at Milton Court.

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Review from Carolyn R (Daughter of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Milton Court made my mother extremely welcome from the outset. Her carers inspired confidence and were more than kind. My mother absolutely loved the people who looked after her and they became her extended family, nothing was too much trouble for them.


The home put on a variety of activities and

visits which my mother thoroughly enjoyed and she truly had a new lease of life when she went there at a time when her body was beginning to fail her.


As a home from home, my mother had a bright and sunny comfortable room with a quiet aspect. The food was outstanding and although tiny, my mother took full advantage of it all. When my mother became more needy, every type of equipment was acquired to improve her quality of life.


I would like to thank everyone there (you know who you are) for making an elderly lady very happy and as comfortable as possible in the last phase of her life.

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Review from Judith B (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Milton Court from hospital initially for respite care and then became a resident. The care she received was exceptional from all of the staff.
Nothing was ever too much trouble and there was always a member of staff available to deal with any issues.
My mother always praised the
food which I was surprised at as she is normally very fussy. There is a very friendly atmosphere and I was particularly impressed with the relationship the staff had with the residents.

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Review from Jane M (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a breath of air Milton Court has been after some previous bad experiences in other homes.
The staff are so patient and compassionate, everything is kept spotless throughout the home. The activities team are exceptional and the equipment all works. We are impressed to be greeted by everyone working
in the home. Love the lounge facilities and the light and airy feel of the rooms.

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Review from David E (Son of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and my mother-in-law were residents of Milton Court, the former for five months and the latter for two. As a family, we were very pleased with both the courtesy and respect shown to both parents and family alike. The nursing staff kept us fully up to date with day to day changes and any
medical procedures that were required and front office staff were always outgoing and informative. Both parents have now passed away, but the understanding of all the staff was very much appreciated.

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Review from Alison B (Respite Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Milton Court for two weeks respite care following my knee replacement operation. I cannot praise the staff highly enough for their care and concern for my welfare. I felt valued, safe and comfortable enabling me to concentrate on getting stronger. The atmosphere at Milton Court is positive
and respectful, enhanced by the lovely decor which is restful and welcoming. My sincere thanks to everyone.

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Review from L H (Niece of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into the Residential Dementia Unit in Milton Court in early 2018, following a stay in hospital. She suffers from unspecified dementia and is at high risk of falls, so living alone at home was no longer a realistic option.
Prior to her admission, I visited numerous care homes in and around
Milton Keynes and reviewed the CQC reports. This one was top of my shortlist, based on the professionalism and friendliness of the staff, the variety of activities available and the cleanliness and layout of the home.
Since she moved in, I have been highly impressed by all the staff involved in her care, due to their attentiveness, patience and encouragement. They have promptly relayed any concerns, provided accurate updates on her progress and nothing has ever been too much trouble. They have surpassed my expectations and other visitors have commented on how impressed they were with the staff and facility. I would highly recommend Milton Court to anyone in a similar situation as the staff are amazing.

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Review from Ann F (Daughter of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Milton Court for almost a year. Initially, she was in a residential unit for those with dementia. She settled very well and the staff were very caring. Nothing was too much trouble. The food was good, lots of lovely cakes and pastries in the afternoon. When a nursing room
was required it was organised very quickly. Again, the staff have been very caring and nothing is too much trouble.


I feel confident that my Mum is safe, well cared for and content. The rooms are good, nicely furnished and always clean, in fact, the whole home is very clean. The laundry service is excellent too. All in all, it is a care home that I would recommend to anyone.

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Review from H V (Daughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brilliant staff team on the ground floor led by a star manager. Thank you all.
I know my mum is in good hands.

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Review from Wanda B (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Milton Court since September 2016. He is happy, well cared for and very well fed !!! His bedroom is always very clean and tidy. The staff are great, always answer any questions and are always cheerful. I am so pleased we found this lovely place for my 97-year-old dad. To
see photos of him on facebook enjoying activities is so pleasing, I cannot thank you all enough.

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Review from Richard H (Son of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Milton Court Care Home for several years, and overall we could not wish for a more professional, but caring, home for her: especially as she gets frailer.
Management are quickly responsive to issues, nurses are excellent, and carers are, overall, well trained and very
caring.
Here in Milton Keynes you'd be hard-pressed to find a better care home.

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Review from Tracey E (Granddaughter of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of the care home was it's so posh in here. My nan has currently moved here she said she feels like a queen lol. I'm very impressed with the care home very nice and happy staff very welcoming and friendly, nan is settling in slowly. Thanks for everything. xx

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Current Review Score: 9.2 (9.242)

Overview of Review Score

The Review Score of 9.2 (9.242) out of 10 for Milton Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Milton Court Care Home - Avery Healthcare is calculated as follows: ( (118 Excellents x 5) + (23 Goods x 4) ) ÷ 141 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.405 Points relating to the number of positive Reviews for Milton Court Care Home - Avery Healthcare is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 148 registered maximum number of service users is 29.6. 12 Positive Reviews ÷ 29.6 = 0.405

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (5)

Abi

Abi Halpin

Job Title: Clinical Deputy Manager

Joined: 2023

Hello, I am a Deputy Manager at Milton Court. I qualified as a registered nurse in the Philippines and moved to the UK. Since moving to the UK, I have provided care to the elderly.


I love supporting our residents with their well-being, I also enjoy building a bond with our families as it is important to me. I encourage all the staff to build relationships and treat our customers as extended family as well as encourage them to progress.


I love getting to know our residents and hearing their vivid memories and life experiences.


Come meet me to have a chat about our home and enjoy a cup of coffee.

Roland

Roland Santos

Job Title: Clinical Deputy Manager

Joined: 2015

Hello, my name is Roland and I am the Clinical Deputy Manager for Milton Court! I have been a registered nurse for 32 years and I have lived in the UK for the last 18 years.


I have been supporting my team and residents for 8 years here at Milton and I pride myself on the relationships formed with all relatives and friends who visit our service.


I believe it is important to support residents with their personalised routines whether that is relaxing in their rooms or spending time with other residents. I make sure evening and morning medication is taken on time and I check residents are as comfortable as possible when they go to bed and throughout the night.


We look forward to welcoming new residents and ensuring everyone is living their best life here at Milton Court!

Anita

Anita Khambh

Job Title: Home Administrator

Joined: 2023

Hello, I am Anita and I am the Home Administrator for Milton Court!


I joined Avery in 2023 and I help residents and families with finances and paperwork, so please do speak to me if you have any questions about these.

I have worked in administration roles for over 25 years and absolutely love working as part of a team. I aim to make moving to our home as smooth as possible for residents and I like making our support procedures as efficient as possible.


I enjoy my daily walk around and conversations held with our incredible residents, if you need any support with the administration aspect of your move I will be your helping hand.

Margareta

Margareta Parvu

Job Title: Unit Manager

Joined: 2016

Hello everyone! My name is Margareta Known to many as Marga and I am the Unit Manager for the Sandringham Suite for Milton Court. My role is to ensure Sandringham is running smoothly and to make sure all the residents of Sandringham have everything they need and want. I started working in Milton Court as a carer and have progressed to Senior, Team Leader and now Unit Manager


My aim is to ensure Sandringham is run well and efficiently. I work with all health professionals to make sure that residents are supported. I also make sure the shift runs smoothly, working with the team to give our residents the best quality of life.


I love to see our residents happy and promoting their independence as much as possible. Just because you come into our care doesn’t mean your lifestyle should change.


Come on over to Milton and have a chat with me in our beautiful lounge to hear more about Sandringham!

Dorian

Dorian Blazicko

Job Title: Maintenance Operative

Joined: 2023

Hello everyone! My name is Dorian, I am one of the Maintenance for Milton Court. My role is to maintain the building and grounds of Milton Court. As I am a very practical person training as a Ship Mechanic back home, I love fixing things and making sure everything is just right. I am very proud to be a part of the Milton Court team.


On my normal day, you will see me turning my hand to many things such as making sure resident’s rooms are all in good working order. Doing our daily, weekly and monthly checks. I will support you with your move-in by putting up pictures, helping move any belongings or putting things in place for you. I am always here to help.


Come on over to Milton and have a chat to find out more about what I do.

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