Admirals Reach Care Home

Ridgewell Avenue, Chelmsford CM1 2GA
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9.7 326 Reviews
  • Admirals Reach Care Home, Chelmsford
Nestled within the quiet surroundings of Chelmsford, Admirals Reach care home offers personalised residential, nursing and nursing dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at the home. By getting to know each individual resident at Admirals Reach, they take pride in creating an engaging lifestyle which offers something for every resident to get involved with. Whether it be participating in activities such as gardening or taking trips out, or embracing the quieter times, each resident is encouraged to lead their best lives, with choice and autonomy at the centre.

Inside, Admirals Reach's modern yet homely interior includes well-furnished lounges and spacious rooms as well as a conservatory. Arranged in five separate houses, four of these provide dementia care and one provides residential care.

The home also offers a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

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Care Provided by Admirals Reach Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 158 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Nursing Care
  • Palliative Care

Good to Know

  • Person in charge
  • Lal Mangalam (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (158)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Admirals Reach Care Home Reviews (326)

Total of 326, showing 301-320
9.7

Admirals Reach Care Home has a Review Score of 9.7 (9.692) out of 10, based on 60 reviews in the last 2 years. Over all time Admirals Reach Care Home has 326 reviews.

Overall Experience

  • 215
  • 104
  • 5
  • 0
  • 2

Date Published

326
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41
60
266

Review from Ireen V (Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy to be in Nelson House because the care is good, staff treat me with dignity and respect at all times. I always have food of my choice. The environment in my room is clean. My clothes are washed when dirty. I feel good to be with the other residents compares to my house on my own. My relatives
are allowed to come and see me any time of the day.

Reply from Lydia Waller, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Brian S (Husband of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my wife's care. I have no worries about her being here. She is looked after very well.

Reply from Lydia Waller, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Michael L (Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it here. It's nice and quiet and no loud nagging sisters.

Reply from Lydia Waller, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from M P (Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy here. Well looked after. Food and drink good. Staff friendly.

Reply from Rachel Elliott, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Judy P (Daughter of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a vulnerable client requiring total nursing care. All elements of care are achieved. Mum's dignity and safety are cared for by professional/friendly staff. I am able to openly discuss any aspect of mums care and I feel my concerns would be acted upon. The food is good. Laundry very efficient/diligent.
Activities cover all aspects of clients differing needs. Management open and visible. I am very happy for mum to stay here and a friendly place for me to visit.

Reply from Emily Wilson, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Maureen S (Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm treated with dignity, definitely. I wish my hand basin was nearer to my toilet. The food is excellent. You can't beat that.

Reply from Emily Wilson, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from W B (Daughter of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It seems a friendly place and my mum has settled in well. She likes sitting in the lounge during the day and watching television in her room in the evening. She enjoys the activities especially the Queen's birthday party. She is happy to be included in some of the outings such as lunch out. Residents
clothes are kept clean. The food is good. Sometimes she feels it's a long time till they get her up in the morning as she needs the toilet. During the day sometimes needs to go to the toilet but as her voice is very quiet cannot always get staff attention. She would like to see lounge/conservatory carpet hoovered more and also her bathroom.

Reply from Rachel Elliott, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Gerald A (Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the food here, meals are very good. I enjoy all food, has lots of variety. I like my room very much. I'm treated with dignity and respect at all times. Staff are always busy doing something or other they look after others too and are kind to them. I like the activities here, like bingo, quiz
games and group discussions.

Reply from Rachel Elliott, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from D M (Son of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, meals and sympathetic understanding of needs of residents.

Reply from Rose Pickering, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Clifford N (Son of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received good care from a caring staff since coming to Jellicoe House. The atmosphere is warm and welcoming from the cheerful and friendly staff.

Reply from Emily Wilson, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sandra M (Daughter of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Talked about medical condition and listened to observations.

Reply from Rose Pickering, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Brenda G (Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is very kind here they always ask me whether to join in activities. They put up with me and my visitors. Overall I'm very pleased to be here and I would love to come back to your house, as my daughter is going away for a few months, I'd love to come in, if you've got any rooms available.

Reply from Lydia Waller, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Joan M (Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been here nearly 14 months, I am satisfied with the overall standard, care/support, treated with dignity, staff, management, rooms, facilities, cleanliness, food and drink and good safety/security and value for money.
Lately I am very pleased with my new garden. Thank you to the activities
team for fulfilling my wishes, and help me to spend more time outdoors and fresh air while I am living in this nursing home, and I shall continue to look after my new garden as long as I am able to do so.

Reply from Lydia Waller, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sharon (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was transferred to Admirals Reach from another care home as they had removed the nursing care. He has soon settled in, and I find the staff very kind and go the extra mile in the care of my father and the other residents.

Reply from Rose Pickering, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Andy (Son of Resident) published on 15 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Discussed my mothers medication with the senior carer who is a very polite, professional person.

Reply from Lydia Waller, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from A A (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for 3 weeks and is being cared for in a kind and professional way. The family are pleased with the way mum is being cared for and in our opinion she has improved since she has been in the lounge area. We cannot thank the staff enough for the support that is being given to mum.

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Review from L P (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Jellicoe House, my mum is looked after very well and she always looks clean and tidy and she seems very happy. The rooms and the lounge are lovely, all the staff are very kind.

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Review from Danny (Son-in-law of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days but very satisfied to date.

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Review from Valerie (Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find everything fine. I like my room but sometimes find it a bit noisy. The carers are nice.

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Review from Don W (Son of Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super efficient sometimes too efficient which is not to be criticised. Beautiful bathroom.

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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Admirals Reach Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for Admirals Reach Care Home is calculated as follows: ( (550 Excellents x 5) + (132 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (14 Very Poors x 1) ) ÷ 708 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Admirals Reach Care Home is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 158 registered maximum number of service users is 31.6, which has been reached with 58 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Lal

Lal Mangalam

Job Title: Home Manager

“For me, it’s making a real difference to our Resident’s lives with good care delivery and support.”


Lal is a Registered Nurse with over twenty years’ experience. He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life to older people, to enrich their lives. Lal is dedicated to providing quality care and support for elderly people, to enrich their lives.


Lal closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home. Lal is committed to promoting individual choice for Residents, allowing them to feel empowered.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Admirals Reach.


When asked what he enjoys most about his role, Lal remarked:


“Seeing Residents smiling and knowing that as a team we are making a difference to their lives.”


In his spare time, Lal enjoys playing badminton, travelling to exciting destinations and spending quality time with his family.


If you would like to find out more information about Admirals Reach, Lal has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01245 266 567
W hc-one.co.uk
E AdmiralsReach.Manager@hc-one.co.uk