Admirals Reach Care Home

They treated her like family, celebrated her birthdays and helped to make my regular phone connections from the USA when Mum could no longer hold or manage a telephone.

I am very happy here, the staff are friendly and helpful. The lounge is very comfortable and light.

To sum up, I would say that every aspect of the care and nursing is very good.

Office staff are very helpful and ready to listen. We feel fortunate my husband is being cared for here.

Very pleased with the 3 weeks respite care provided. Lovely staff and lovely food. All residents looked very settled and content.

The care provided to my mother was very good.

All the staff in her wing of the nursing home did a very good job. They provided an excellent level of care and support.

The service at all times is simply helpful with cheerful people. Nothing appears to be too much trouble. Such a lovely atmosphere. Everyone is always ready for advice and a joke. Would recommend this to anyone.

We moved my Uncle to Admirals Reach after the sad loss of his wife. They have all made every effort to make his transition a positive one. During our visits, we have enjoyed charity walks. Singing, dancing, afternoon tea. Having dementia can be frightening for all involved, the sufferer and family too. However, this home has made life much easier and enjoyable for us all.

Whenever I visit my father in Benbow House, staff are always welcoming and friendly. They appear to know the residents very well, are always interacting, engaging with residents and families. My father always looks well and well presented. Staff are very accommodating when asked for anything and take their job roles seriously. There is always a very calm feeling on Benbow House and I have never had cause for concern or any need to complain. Keep up the lovely work that you all do.

The staff do a great job, but more help is needed.

My husband has been in this home now for 3 and a half years and I wouldn't wish for a better home. The nurses and carers are wonderful. His needs are met 100%. He is always clean, well fed and loved. In fact, it is like a second home for me as well, always a smile and a cuppa.

I am very happy with everything in the last 12 days of mum being here.

We found ourselves not being able to transfer mum within her flat. Admirals Reach responded immediately and assessed mum within the hour and mum commenced her short term stay two and a half hours later. The short term respite stays entitled us to get different equipment into mum's home enabling her to return safely five days later. The standard of care during mum's stay was excellent.

A very happy and caring home. Resident's needs always adhered to. The staff are always ready to help and look after relative's needs as well as residents. The food is plentiful and good and nicely presented. Activities varied as much as possible in all a very caring home with caring staff. The only setback is lack of domestics but when domestic present, the whole Admirals Reach set up is second to none.

Thank you for a lovely weekend.

I would be very happy to come and stay there again.

I am very happy here and feel safe. The food is good and I'm looked after well. I love that the fact that I can have a bath.

The senior care assistant is a great person. Always cheerful and helpful. Very good with her staff and she works very hard. If I had to come back, I would be very happy to.

Always a happy welcoming place when I visit; my aunt is well looked after and is happy, her needs are met. The staff are on hand to answer any questions and the unit is always clean and well kept. Very pleased.

The staff are always very welcoming and I can always speak to someone about my mum if I need to. My mum is happy, washed and looking well. She has a good relationship with the staff and I know if there was a problem I would be contacted and it would be dealt with professionally.

Mum went into the care home 2nd February 2017 and we were very happy with the welcome and care that we received during her short stay with them as she sadly died on 12th February. However short her time at the home, she was always treated with respect and genuine concern for her well-being. Staff went out of their way to ensure that mum had everything that she needed and settled in quickly. Her last days were happy ones and she died peacefully with caring staff around her. As a family, we highly recommend this home. The staff in the dementia unit are exceptional in what they do and we are so thankful to them all. On a practical note, the rooms are of a good quality and the whole place is very clean. The food was excellent and mum was happy eating properly for the first time in ages. There is so much publicity about poor care in homes but Admirals Reach is an exception to this and I can happily recommend that you visit for yourself.