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Alexandra House

Hamstel Road, Harlow, Essex CM20 1BU
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Alexandra House, Harlow
Alexandra House, Harlow
Alexandra House, Harlow

Alexandra House is situated in lovely grounds and next to the Princess Alexandra Hospital in Harlow. This spacious home provides care for older people, older people with dementia and nursing care. All the bedrooms and lounges are beautifully furnished with wall-mounted flat screen televisions. The en-suites are fitted with light sensors to turn on the lights to aid those cared for and also contribute towards a greener environment.

The home...  

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,480From £1,580

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Monica Dragu(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (106)

Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Alexandra House Reviews (108)

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9.8

Alexandra House has a Review Score of 9.8 (9.778) out of 10, based on 19 reviews in the last 2 years. Over all time Alexandra House has 108 reviews.

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Showing 108 reviews matching selected criteria
Review from Melissa B (Daughter of Resident) published on 23 July 2026 Submitted via Website
Overall Experience
My mum Lillian has been a resident at Alexandra House Care Home for the past three years. She has complex care needs following a stroke and is living with dementia. Recently, she was moved to the Cherries Suite as she now requires nursing care.
All I can say is wow. The carers and nursing team are truly outstanding. Knowing my mum is receiving such compassionate, professional care has given me enormous peace of mind and taken a huge weight off my shoulders.
Having worked as a carer in a care home myself, I know what high standards of care look like, and I expect nothing less for my mum. The care she receives at Alexandra House is exactly the standard I always aimed to provide myself.

A special thank you to Christina and the entire team. Your kindness, dedication, and genuine care mean more than words can express. I cannot thank you enough for everything you do. I would highly recommend Alexandra House to anyone looking for exceptional care for a loved one.

Reply from Monica Dragu, Registered Manager at Alexandra House

We are truly grateful for your kind words and delighted to hear that your mum, Lillian, continues to receive the compassionate, dignified, and professional care she deserves. We understand that the transition to the Cherries Unit was a significant step, and it means so much to know that the nursing...  

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Review from Joanne H (Daughter of Resident) published on 9 June 2026 Submitted via Website
Overall Experience

My Dad spent the last 5 months of his life in Alexandra House I cannot express how grateful we are to the amazing team who looked after him he was treated with kindness and compassion and he was happy : He was very poorly when he arrived dad had spent a long time in hospital and was very unsettled and upset, but within a couple of weeks he was a different person happy and laughing we had not seen that in a long time and I know that was down to the lovely staff so Thank you all for your kindness and care.

Reply from Monica Dragu, Registered Manager at Alexandra House

Thank you so much for your kind and heartfelt review. We are truly grateful for your lovely words. It means a great deal to know that your dad felt happy, comfortable, and well cared for during his time with us. We will be sure to share your thanks with the whole team, who will be touched by your recognition. Our thoughts remain with you and your family.

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Review from C S (Cousin of Resident) published on 8 June 2026 Submitted via Postal Card
Overall Experience

I don't get to see my cousin often but he is a happy chappy.

Reply from Monica Dragu, Registered Manager at Alexandra House

Thank you for taking the time to leave a review. We are delighted to hear that your cousin is happy and enjoying his time with us. Your kind comments are greatly appreciated, and we look forward to continuing to provide a safe, supportive, and enjoyable environment for him.

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Review from Simon P (Nephew of Resident) published on 5 June 2026 Submitted via Postal Card
Overall Experience

My aunt is the happiest I have seen her in many years. This place is just what she needed.

Reply from Monica Dragu, Registered Manager at Alexandra House
Thank you so much for your wonderful review. We are delighted to hear that your aunt is the happiest you have seen her in many years. Knowing that she feels comfortable, supported, and able to enjoy life with us is exactly what we strive for every day.

Your kind words mean a great deal to our...  

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Review from M W (Daughter of Resident) published on 17 April 2026 Submitted via Website
Overall Experience
My Mum has lived at Alexandra House for nearly 3 years - she has Young-Onset Alzheimer's and requires full-time nursing care. She is well cared for at the home - importantly the staff know her and her needs, ensuring she is treated as an individual.
The staff work closely with us as a family to give Mum the best possible care, including respecting our wishes about spending time in communal spaces when activities are happening, even if she cannot fully engage.
The care home are experienced in providing care as residents' needs evolve - for example, they have adapted the food Mum receives as her Alzheimer's has progressed.
There is also a consistency in core staff, which gives us confidence in the consistency of care Mum receives - they know what is or isn't normal for Mum and respond accordingly. The staff are kind and caring and we appreciate the home they are giving to Mum.

I would highly recommend the home.

Reply from Monica Dragu, Registered Manager at Alexandra House
Thank you so much for taking the time to share such a thoughtful and detailed review.

We are truly grateful for your kind words and for placing your trust in us over the past three years. It means a great deal to hear that your mum feels well cared for and that our team's efforts to understand her...  

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Review from John S (Brother of Resident) published on 13 March 2026 Submitted via Postal Card
Overall Experience

Would just like to thank all staff that looked after my brother Chris in the short stay he was with you. Thank you for looking after all the family when he passed away, your care and sympathy went a long way. We are just gutted we didn't get him into your care sooner as he would of loved being there.

Reply from Monica Dragu, Registered Manager at Alexandra House
Thank you so much for taking the time to share such kind words about our team. We are truly sorry for the loss of your brother, Chris, and we are grateful that you trusted us to care for him during his stay.

It means a great deal to hear that you felt supported during such a difficult time. Our...  

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Review from Tony B (Son of Resident) published on 12 March 2026 Submitted via Website
Overall Experience

My mum Joyce has just turned 93, she has been in Alexandra Care Home nearly 2 years. She has received superb care from Cristina and her colleagues from day one. They have catered for her changing dementia condition over time and given her family peace of mind knowing she is being looked after. I would highly recommend this care home.

Reply from Monica Dragu, Registered Manager at Alexandra House

Thank you for taking the time to share such a wonderful review of Alexandra Care Home.

We are truly delighted to hear that your mum, Joyce, has had such a positive experience with us over the past two years. It means a great deal to know that the team have been able to support Joyce as her needs...  

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Review from M G (Grandson of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

It's no wonder Alexandra House has a waiting list. Everything about it is second to none. My nan is so happy here. Every member of staff I have had dealings with are kind and professional no matter what we are discussing. Well done management.

Reply from Monica Dragu, Registered Manager at Alexandra House

Thank you very much for taking the time to share such a king and thoughtful review. We are delighted to hear your nan is happy and feels well supported at Alexandra House. Your positive feedback about our team, facilities and overall care means a great deal to us, and I will be sure to share your comments with the whole staff team.

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Review from Bruce S (Son of Resident) published on 29 October 2025 Submitted via Postal Card
Overall Experience
All the staff at Alexander House, and particularly on the Cherries Unit, are fantastic.
They all made my mothers last few months, the most enjoyable she had, had for some time.

The care and kindness shown to mother, and ourselves was superb.

Reply from Monica Dragu, Registered Manager at Alexandra House

Thank you so much for your thoughtful review. It truly means a great deal to our entire Cherries Unit team. We are honored to care for your family member, and hearing that our support and dedication have made a positive difference is incredibly meaningful to us.

Our staff works hard every day to...  

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Review from Lynne B (Sister of Resident) published on 13 August 2025 Submitted via Postal Card
Overall Experience

My sister has been a resident here for nearly 2 years. The staff who look after her have been nothing short of amazing. My sister has some difficulty in expressing her views but all the staff have gone over and beyond, including a way to understand her. She has progressed so much in her speech and general health. I have nothing to say but praise for the staff here, amazing!!

Reply from Monica Dragu, Registered Manager at Alexandra House

Thank you so much for your wonderful review and kind words. We're so pleased to hear that your sister had such a positive experience at Alexandra House over the past two years. It means a lot to our team to know that our care and support made a difference to her and your family. We'll be sure to share your feedback with everyone here - it will truly brighten their day.

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Review from Karen W (Daughter-in-law of Resident) published on 16 April 2025 Submitted via Postal Card
Overall Experience

The staff are all lovely and caring. The staff are always cheerful. The care home is very welcoming. The care home provides a safe, happy & clean environment for residents. I understand the chef makes a lot of lovely food from scratch, which is a lovely thing to do. Thank you all.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review. I will ensure to share your lovely review with the team

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Review from Peter H (Respite Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience

I came to Alexandra House for rehabilitation. It was a daunting place to come, not knowing what to expect but my very first day I was made to feel at ease by joining other residents in the dining room for breakfast. The staff have been amazing, making my experience an easy one for which I am very grateful.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review. I will ensure to share your lovely review with the team.

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Review from Iris T (Daughter of Resident) published on 23 January 2025 Submitted via Website
Overall Experience

Our mum was 100 years old on 12/1/25. The home absolutely gave my mum a day to remember. They put on a lovely buffet. They made her a beautiful cake that was delicious. They decorated her room and also the room that we were allowed to have just for her 100 birthday celebration with her family. All the staff made a big deal over her birthday, singing happy birthday to her. We cannot praise the management and all the staff enough for how they look after our mum. We would definitely recommend Alexandra Care Home. Thank you all again. From all her family. With much love to you all.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review. I will ensure to share your lovely review with the team.

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Review from N P (Relative of Resident) published on 16 January 2025 Submitted via Postal Card
Overall Experience

I have two relatives in Alexandra House. My sister and my mother. I have been happy with the overall care offered to both by the staff and am impressed with the general positive attitude of both residents and family.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review and we are pleased to hear that you are happy with the care your mum and sister gets here at Alexandra House.

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Review from Nicola C (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card
Overall Experience

All Alexandra House nurses, carers and staff have provided outstanding, compassionate care to our lovely Dad, enabling us to have a precious extra year with him and Dad to enjoy the activities, company and an enjoyable outing. For this, we will be forever grateful.

Reply from Mirela Taban, Home Manager at Alexandra House

At Alexandra House, we strive to deliver care to the highest of standards for our residents and will always go above and beyond to ensure a comforting homely environment. Thank you for your very kind words. Absolutely pleasure to care for your loved one. I will ensure to share your lovely review with the team.

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Review from Suzette M (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card
Overall Experience

Mum has been a resident at Alexandra House for a little over a year. She is very happy there. I cannot fault the staff in any way. Their attention to detail and their never-ending care just prove to me that Alexandra House choose their staff correctly. The manager is always available to talk to me and my family whenever we wish. An all-around great atmosphere in the home. Runwood Homes should be very proud.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review and we are pleased to hear that you are happy with the care your mum gets here at Alexandra House. I will ensure to share your lovely review with the team.

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Review from Desney H (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card
Overall Experience

The staff are wonderful, from the deputy manager down to well-being, all caring and supportive.

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Review from John C (Son of Resident) published on 13 January 2025 Submitted via Website
Overall Experience
Our beautiful Dad spent his final fifteen months living at Alexandra House.
The wonderful care all the staff gave him was an amazing and lovely final year of life. The staffing is consistent and extensive, not to forget the background staff, providing the feeding, cleaning and maintenance.
He loved being there and we will be forever grateful for their kindness and compassion, not only to him but to us as a family.
We were in a blessed position that between us we could see Dad every day.

Our heartfelt thanks.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you so much for sharing such heartfelt and positive feedback about Alexandra's team. It means the world to us to know that your dad received the compassionate, dedicated care he needed during such a challenging time. We strive to create a warm and supportive environment for all our residents,...  

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Review from Angela R (Daughter of Resident) published on 8 October 2024 Submitted via Website
Overall Experience
Myself and my brothers and sisters are very pleased with the level of care given to our mother at Alexandra House, the staff are very tentative and polite, as a family we feel at ease that our mother is safe and being excellently cared for 24 hours, day and night. We are encouraged to ask questions and any concerns are quickly resolved.

The cleanliness and food provided is a very good standard.

Reply from Mirela Taban, Home Manager at Alexandra House

At Alexandra House, we strive to deliver care to the highest of standards for our residents and will always go above and beyond to ensure a comforting homely environment. Thank you for your very kind words. Absolutely pleasure to care for your loved one. I will ensure to share your lovely review with the team.

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Review from L M (Daughter of Resident) published on 22 May 2024 Submitted via Postal Card
Overall Experience

Staff all excellent, my mum had 2 weeks respite. We could relax knowing Mum was safe and looked after with kindness in Alexandra House. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 July 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (32) & Events (0)

News
  • 29 Jul 2026

    Residents, relatives and staff at Alexandra House care home, part of the Runwood Homes group, came together for a spectacular Taste of India. The event celebrated the rich traditions of...

  • 29 May 2026

    Residents, staff, relatives and members of the local community at Alexandra House Care Home, part of the Runwood Homes group, enjoyed a fantastic day of sunshine, teamwork and fundraising during...

  • 22 Apr 2026

    Residents, families, and staff at Alexandra House Care Home, part of the Runwood Homes group, recently came together for a vibrant and uplifting Brain Dance Therapy Concert, led by professional...

Upcoming Events

There are no upcoming events for Alexandra House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Alexandra House.

Meet the Team (4)

Monica Dragu
Monica DraguJob Title:Home ManagerJoined: 2025

My journey in care began in 2009, when I started working as a Care Assistant at Runwood Homes – Alexandra House. In February 2010, I proudly achieved my registration as a qualified Registered General Nurse and continued to work at Alexandra House until 2012.

Since then, my career has taken me on a rewarding path into management, where I’ve held a variety of leadership roles within the care sector. Wanting to continue developing my skills and leadership abilities, I completed a Level 5 Diploma in Business Management and the My Home Life programme, alongside several other management trainings that have helped shape the way I lead and support my teams.

In 2025, I was delighted to return to Runwood Homes – Alexandra House as a Registered Manager. It feels like coming home to where my passion for care first began, and I’m committed to making a difference by maintaining the high standards and quality of care that inspired me at the very start of my journey.

Marion Walker
Marion WalkerJob Title:ReceptionistJoined: 2020

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.

In my spare time, I am currently decorating my new flat, which I enjoy doing.

Lee Smith
Lee SmithJob Title:HousekeeperJoined: 2020

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.

In my spare time, I do my housework and walk my dogs.

Judith Buenafe
Judith BuenafeJob Title:Deputy ManagerJoined: 2012

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.

I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.

In my spare time, I am an active member of my church, where I also sing in the choir.

Frequently Asked Questions about Alexandra House

What types of Care is Alexandra House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra House have?

There are 106 Single Rooms.

What are the Facilities & Services at Alexandra House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Alexandra House to the centre of Harlow?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service -more info.