Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
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9.8 172 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.
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Care Provided by Brentwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 112 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600

*All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

Weekly fees for Olive Grove Residential Suite start from £1,600 per week.

These prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements.

Contact Brentwood Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brentwood Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maria Siia (Acting General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (112)

Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager

Parking

  • Brentwood Care Centre has on-site car parking available

Brentwood Care Centre Reviews (172)

9.8

Brentwood Care Centre has a Review Score of 9.8 (9.784) out of 10, based on 42 reviews in the last 2 years.
Over all time Brentwood Care Centre has 172 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brentwood Care Centre
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Total of 172, showing 21-40
Review from Jo F (Friend of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting a friend, we were met with lovely, thoughtful staff who all had smiles on their faces and seem to really enjoy working at the home. They were very helpful to us and answered all questions and requests quickly. The home is lovely and clean, a cosy environment.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thank you so much for your kind comments, we're so pleased your experience whilst in the home has been positive and we will be sure to pass your lovely comments over to our staff. We are always happy…read more
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Review from Lauren B (Granddaughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad is currently in the dementia unit, the recent works done to the building are really nice and the rooms are nice and modern with the right amount of space and kept very clean. The communal spaces are really nice and a good size for different people to use and relax. Staff are really accommodating
and kind to the residents and know all of them by name. We couldn't ask for more.
Thank you!
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thanks so much for taking the time to leave a lovely review, the environment really is one of the most important aspects when it comes to the residents' home so we are glad you feel it is spacious and…read more
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Review from Matt S (Son of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot explain how much I appreciate all the help and support I and my family have received from the team at the Brentwood Care Centre. From my initial query about care, literally everything has been incredibly smooth and easy. Dad has settled in and I have seen firsthand just how kind, caring and
professional the whole team are. This has been a difficult time for my family but it has been made so much easier by the help provided by the entire staff. Huge thanks and appreciation to all.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thank you so much for taking the time to leave such a lovely review about Brentwood Care Centre. Most importantly, we are happy to hear that your dad has settled well! Moving into care can be a…read more
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Review from H V (Granddaughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my grandad is receiving is excellent. The staff are very friendly and helpful. He is very happy here. Everything is clean and he is very comfortable.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thanks so much for taking the time to leave a lovely review, it has been an absolute pleasure to care for your grandad since he moved in with us and we will pass your comments over to the team.
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Review from Chris T (Son of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brentwood Care Home has been very supportive in my father's move from his home to the care home. He has been able to furnish and decorate his room with furniture and pictures from his home. The staff are extremely caring and have made him feel at home. The nurse has taken special care of any medical
needs and I feel he is well looked after.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thanks so much for taking the time to leave a lovely review. We are so pleased you feel your father has been supported through what we know can be such a difficult time for you all. We will be sure to…read more
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Review from S B (Relative of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the care home are always very welcoming and are always available to answer any queries I may have about my relative's care. Always making her feel welcome when she stays. She enjoys the entertainment and always has lots to do. The food is good as well. Her needs are always met during her
stay.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thank you so much for taking the time to leave such a lovely review, we are so pleased your aunt always has such an enjoyable stay with us each time upon returning. It is great to hear she enjoys the…read more
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Review from Robert B (Son of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother completed a two-week live-in respite care placement. We had wanted a one-week placement but was refused, looking back I now feel two weeks was the best as it allowed my mother to settle in more.
My mother complained generally about the food but I feel this was rather harsh as it always looked
good.
There was a slight smell of urine on the first floor but again, this is to be expected to a degree.
There were activities but didn't seem promoted enough as, at times, my mother was the only participant.
We were initially given a price which later changed to a higher cost which was a little unsettling. I felt the exact cost should have been stated at the onset. We also felt the cost was extremely high.
However, despite all the above, my mother enjoyed her stay there, I would recommend the care home and if they allowed one-week stays, I would rebook my mother back in.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thank you so much for taking the time to write this review for us. I am so pleased that your mum enjoyed her stay with us. I recall that she did enjoy the activities on offer and that some of these…read more
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Review from S B (Relative of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally content with stay at care home.
Most complaints relate to food being late or sometimes cold.
Happy with personal care and staff members.
Loves the library area and garden.
Good range of activities on offer.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thank you for taking the time to write this review for our home. I am sorry that Mum feels the food was not as good as it should be. We will use this comment to improve standards in the future. We are…read more
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Review from Chris J (Son of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since Mum has arrived in the summer of 2023, she has received excellent care which we are very happy with.
Only issue sometimes is that there are staff shortages, particularly on the entertainment side which Mum enjoys.
Food quality has improved since the early days when staff shortages caused quality
issues.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thanks so much for taking time to leave us a positive review, we are pleased to know you feel Mum receives excellent care with us and we will pass these kind words on to our team. We continue to…read more
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Review from Susan B (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very grateful for all the care given. Every problem was solved, the staff were brilliant and very helpful. The resident's relatives were kept informed at all times and the resident was treated extremely well. Cannot fault the home at all.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thank you so much for your kind comments, we're so pleased you're happy with the care given and we will pass over your lovely comments on to the team. We're glad we were able to support you with good…read more
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Review from Graham S (Respite Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff carried out their duties, which at times could be unpleasant and not always appreciated by some of the residents, in a professional manner and always with a smile on their faces. I cannot praise them too highly. The rooms were good with ensuite toilet and wash basin. Ensuite shower would have
been welcome instead of a separate shower room for general use. Food was good.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thank you so much for your kind comments, it was a pleasure to support you whilst you stayed with us and we will be sure to pass your lovely comments over to the team.
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Review from Karen J (Daughter-in-law of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the home visit to Mum staying, has been a good experience. It's her first time in respite care and naturally, the family have been anxious. The staff have all been amazing, professional but friendly and have really helped Mum to settle in.
The decor, facilities and surroundings are all lovely.
The only negative was the smell in the corridor when we first arrived. It hasn't seemed so bad since and we've noticed various "smellies" around to help this.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thank you so much for taking the time to leave a review, we are pleased to hear about your experience of our home and we are so glad to hear how our staff were able to reassure Mum settling in. It's…read more
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Review from Ian S (Son of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Brentwood Care Centre at the beginning of August 2024.
As a family, we had been through a difficult experience at her previous care home.
We had looked at over a dozen other care homes and were impressed by a combination of management, staff and facilities.
When you have a parent
with early onset dementia it's so important that the home is right for the resident.
Location is good. Building is welcoming. Parking is easy.
Initial management support and communication were excellent, making a stressful time for family so easy.
The refurbished rooms are lovely. Much more personal than many but keeping the resident in contact with staff and other residents.
The lounges for visiting are beautifully decorated.
Mum loves having her hair done and it feels like a real salon at Brentwood Care Home.
My fussy mum says that food is very nice.
Staff seem very attentive and there seems excellent training is given.
All care homes are expensive but Brentwood Care Centre is worth it. Recommend.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre
Thank you so much for taking the time to leave such a lovely review about Brentwood Care Centre. Most importantly, we are happy to hear that your mum is settled and happy! We love that Mum enjoys…read more
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Review from C A (Daughter of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father was discharged from the hospital into Brentwood Care Centre following a stroke in March 2024. He was on the 2nd floor as he required 24-hour nursing care. As you step out of the lift the smell of urine is unbearable. One resident was naked in the corridor and one lying on the floor, basically
had to step around him. Most of the care staff were very good and kind but they are clearly stretched and understaffed most of the time. My father had other residents wandering into his room which scared him to the point that he was crying to family. His room was a good size but the TV had no remote control and therefore could not be switched between channels, the staff informed but nothing was done to replace it. An oncology appointment had to be cancelled because blood tests were not performed in time. The food provided was mainly inedible, we took to taking our own food in. We transferred my father out after 2 weeks as there were so many issues. All issues were raised with management at the time.
Reply from Jacqui Shuttleworth, General Manager at Brentwood Care Centre
I am so sorry that your experience here was not a positive one for you. I was not the manager at the time you are referring to, but I felt I needed to apologise for the issues you experienced. Having…read more
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Review from John Q (Son of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's good to know that Mum and Dad are being well looked after and they are happy and with each other.
Reply from Sia, Reviews Team at Brentwood Care Centre
Dear John, thank you for sharing your kind comments about your mum and dad's experience with us. We are thrilled that they can be together and are happy to know they are being well looked after. We…read more
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Review from Jackie O (Daughter of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a very difficult transition for Dad however the kindness and support has been fantastic. As time has gone on, Their kindness and care have been brilliant. Completely changed my view (and Dad's) of care homes.
Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre
Dear Jackie, thank you for your heartfelt review. We understand how challenging such transitions can be and we're delighted to hear that our kindness and support have made a positive impact. It's…read more
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Review from Jennifer S (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I have been very pleased with the decision we made for Dad to come to this care home. It is one of the most difficult and emotional decisions that you can make on behalf of a parent and at every stage of the process, from the application, initial visits and then care of Dad, we have been
well supported and what was best for Dad was always paramount. The staff have always treated Dad with gentleness, professionalism and respect and he was comfortable with them. The carers have been friendly and helpful on our visits and it has been a pleasure getting to know the team. They have kept us fully informed of Dad's situation and happily responded to any requests we may have made. We will always be very grateful for the staff in supporting us and Dad through these last few months.
Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre
Dear Jennifer, thank you so much for your thoughtful and detailed review. We are honoured that you and your brother chose Brentwood for your dad. We understand how challenging this decision can be and…read more
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Review from Chris D (Son of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father suffers from advanced dementia and my mother was caring for him on her own at home. She became ill and struggled to cope. My dad's behaviour can be problematic and some homes refused to take him. We called Brentwood Care Centre and they were very helpful from the outset. Sympathetic and efficient.
We called late on the Friday, spoke to the manager on Monday morning, had an assessment at home on the Tuesday and took him in on the Wednesday.
Dad's room was all ready with his name on the door. We were nervous about leaving but the staff were incredibly reassuring and said they had it all in hand.
Mum called every day and although it sometimes took a little while to get through, there was always someone to give a report on how his night had been and what he was doing that day. Even when his behaviour had been difficult, they seemed unphased.
Everyone involved was kind, caring and efficient. He came home after two weeks respite but we would have been happy for him to stay longer.
Thank you Brentwood Care Centre.
Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre
Dear Chris, thank you so much for sharing your experience. We're glad that we could provide the support and reassurance you and your family needed, especially in such challenging circumstances. It's…read more
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Review from Richard T (Son of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum moved in, they have made the process very easy, start to finish. Not only are the staff there for the residents but us loved ones too. Very friendly, helpful and friendly staff. Together, we have worked on what my mum's needs are and now very settled. The staff always have time to chat
and listen to our wishes and get them implemented. Highly recommended place for anyone.
Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre
Dear Richard, thank you so much for sharing your positive experience with us. We are thrilled to hear that the process of your mum moving in was smooth from start to finish. Collaborating on…read more
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Review from Sara G (Daughter-in-law of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My in-laws stayed for just over 4 weeks from mid-December to mid-January for respite care, both have early to mid-stage Alzheimer’s disease. Overall they benefited from their stay, the carers and the rest of the team looked after them very well and they both enjoyed their food very much. It took them
a little while to settle as they have been at their home together for 70 years so this was a major change for them both.
Most days there was an activity or event at the home which they both really liked. There was bingo, live music, a festive party and movies to watch. There weren’t any trips out during their stay and they found the evenings very quiet with only the TV for company, this part didn’t suit my mother-in-law as she doesn’t really watch the TV even in her own home. My father-in-law didn’t seem to mind though and was much more settled. Overall, a very good experience and a well-run home. Thank you to all the staff for giving us some time to relax and regather.
Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre
Thank you so much for taking time to leave a review, we are pleased to hear about your experience of our home, the lifestyle activities and the team. It was a pleasure to care for both your…read more
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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Brentwood Care Centre is calculated as follows: ( (398 Excellents x 5) + (62 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 477 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Maria

Maria Siia

Job Title: General Manager Joined: 2025

Maria Siia brings a unique blend of leadership experience and compassionate care to her role as Acting General Manager at Brentwood Care Centre.


With a background in nursing and further qualifications including NVQ Level 4, 5, and 6 in Health and Social Care Management, as well as a Master’s course in Nursing Diagnosis, Maria has developed the skills and knowledge needed to lead both operationally and clinically. She is passionate about using her expertise to support staff, uphold high standards, and ensure residents receive care that is both person-centred and respectful.


Maria thrives on the variety her role brings, valuing the opportunity to guide her team, solve challenges, and make a positive impact each day. She is especially proud to work at Brentwood Care Centre, a home praised for its friendly, responsive staff and its welcoming, purpose-built environment.

Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'

Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!

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