Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
Review Us
9.8 168 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.
Show Brentwood Care Centre on the Map

Care Provided by Brentwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 112 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600

*All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

Weekly fees for Olive Grove Residential Suite start from £1,600 per week.

These prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Maria Siia (Acting General Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (112)

Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager

Parking

  • Brentwood Care Centre has on-site car parking available

Brentwood Care Centre Reviews (168)

9.8

Brentwood Care Centre has a Review Score of 9.8 (9.782) out of 10, based on 41 reviews in the last 2 years.
Over all time Brentwood Care Centre has 168 reviews.

Overall Experience
  • 101
  • 50
  • 4
  • 4
  • 9
Date Published
  • 168
  • 12
  • 25
  • 41
  • 127
Reviewer Connection to Brentwood Care Centre
  • 59
  • 30
  • 12
  • 10
  • 10
  • 9
  • 6
  • 6
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 168, showing 41-60
Review from E H (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Super caring staff that get to know the individuals and base their care on that.
The place is beautifully decorated and feels very luxurious but homely at the same time.
My dad can not stop raving about the food and says it’s the best he has ever eaten.
Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

We are so pleased to hear about your experience of our home, the facilities and the team. It's also wonderful to hear the feedback about the food as this is one of the most important elements of our service and something we take a lot of pride in. Thank you for taking the time to leave a review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Sister of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brentwood Care Centre have got to understand my brother's behaviours and habits extremely well. They adapt their care of him with great dignity, insight and thoughtfulness. All the staff are welcoming and friendly. I have noticed the overall level of care improving over the last few years. New ideas
are being tried out to enhance his quality of life.
Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for taking the time to leave a review for the home. We are pleased to receive your positive feedback about the homes, its services and the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul W (Nephew of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been in the care home for four months (approximately) awaiting assessment. In this time, she has been looked after well. She is always clean and well-fed. She has a radio, which she listens to all the time, and a TV. She has many visitors and the staff keep her attentive and chat to her
many times a day. She is happy and seems contented. The difference between "good" and "excellent" is small and it is difficult to say what needs to be done to shift up.
The only thing that could have been done better is to have more of a guided tour of all the facilities when she first moved in.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for taking the time to leave a review, it is really lovely to hear your aunt is very happy and content. I will be sure to pass all of your feedback over to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian M (Son of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Brentwood Care Centre seems to be a good and improving care home.
Rooms: good size, clean, well furnished (own furniture optional), TV, plus en-suite accessible toilet and basin.
Communal: nice lounges, restaurant areas and garden with residents encouraged to socialise as much/little as they wish.
Visiting families find these spaces very useful. Weekly activities program help residents to settle into a new environment. Mum enjoyed many of these!
Food: initial concerns but improved greatly under the current manager. Now good portions, more variation and dietary requirements are properly catered for.
Staff: initial concern about too few nighttime staff, but this improved in spring ‘23. Cliche, but cannot speak highly enough of the team. The current manager has noticeably reinvigorated the place and supports all staff to provide a high standard of professional care with a human touch. Mum’s eventual end-of-life care was as humane, dignified and efficient as I imagine such circumstances can ever be.
Happy to recommend it.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you very much for taking the time to leave a review; it is lovely to hear your feedback about the team during Mum's stay with us, and we will pass this over so that they are aware of your lovely comments. We are pleased you were happy with the care provided and you were able to see improvements over time. It was a pleasure to care for your mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was placed in the Brentwood Care Centre after a fall. He is safe, relaxed, happy and well cared for.
He loves his room and the food provided.
The staff are so welcoming, friendly and helpful.
It's a great relief to know Dad is safe and cared for.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for taking the time to leave a review; we are happy to hear Dad is happy at the Brentwood Care Centre and is relaxed in the environment. We will pass your comments over to the team so they are aware.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care that is given to my mother at Windsor Ward. The staff are very obliging and any issues that arise are dealt with very efficiently. My mother is happy here and we would recommend the care given.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for taking the time to leave a review. It is great to hear your feedback on the care that is given to your mother at Brentwood Care Centre. It is also lovely to hear your feedback about the team at the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dawn W (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a few teething problems to start with, I am now satisfied with the level of care my mother receives. She seems happy. The staff are always friendly and very accommodating to the needs of my mother. Nothing seems to be too much trouble. My mother is Nil by mouth and has a peg bag.
Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for taking the time to leave a review. We appreciate your feedback and we are glad to hear that your mother is happy at Brentwood Care Centre. It is also lovely to hear your feedback about the team at the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan H (Relative of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home has vastly improved in the last 6 months. I would now have no hesitation in recommending. There are numerous carers and staff who are all lovely and work hard. There is regular entertainment and activities for residents to join in. It is a lovely place to visit, to chat with residents
and to join in with whatever is going on.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you very much for taking time to leave this review, it is really great to hear of the improvements you have noticed. We will be sure to pass your lovely comments over to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chloe S (Great-Niece of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is warm and welcoming. Since the arrival of a new manager, I have seen many improvements and it is now a lovely environment to be in. My auntie is happy here and well looked after. The staff who work long hours are amazing and so friendly.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thanks you for taking time to leave a review, we really appreciate the feedback and we're glad that you have seen many improvements in recent months. The management team and staff are all passionate about looking after the residents. Thank you for sharing your experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth S (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On arrival, we had a few teething issues, to begin with, but after arranging a meeting with management and discussing our concerns, all issues were addressed in a prompt manner and resolved.
My parents are more than happy with Brentwood Care Centre and wouldn’t want to be anywhere else. My mum's words
were, ‘ this is my new home, and I am more than happy to be here’. She loves her beautiful room, with her favourite picture that was put up for her, so much space and has a wonderful friendship with each and every one of the staff, even management. Mum suffered with her confidence before, but now she is full of confidence.
With Dad's dementia gradually getting worse and everything worrying him, Dad's words were, ‘ I am more settled now knowing that I don’t have to worry about caring for myself or Mum’; the care home has taken the worries away, and I can rest now.
Thank you, Brentwood Care Centre, for doing what you promised and taking good care of my parents and making their later lives so comfortable.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you very much for taking the time to leave this review; we are very happy we were able to make the adjustments you requested in your first few weeks. It is great to hear that Mum and Dad love living here, and we enjoy seeing them daily and that they have settled into our home and are becoming more confident and enjoying life with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverly H (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful and do a great job even though they seem to be understaffed, especially in the care assistant areas, but hopefully, that will be overcome in the future. Most of them seem to try very hard to make the residents feel valued, which must be very difficult to do at times. I
take my hat off to them. It is a very difficult job, and over the last few weeks, you seem to be making a few changes which I hope benefit both residents and staff.
I am so pleased that when you walk into the building, which looks well-kept - there are no smells. Keep up the good work.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for taking the time to leave this review; we review our staffing levels in each community regularly to ensure the resident's needs are met; however, we always appreciate feedback from your visits and find it very helpful to contribute to our reviews. I will be sure to pass over your comments to the team, and it is great to hear that you see the positive changes in our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina S (Niece of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is a resident here and the beginning was not good. It was a stressful and upsetting time for my aunt and her family. I raised my concerns with HO (as I was ignored by the previous manager many times). HO listened to me, took my complaints on board and acted upon them. I am happy to say we now
have a fantastic manager. She is passionate, dedicated, enthusiastic and very approachable. When not in her office you will often find her interacting with the residents. The care home is no longer understaffed and carers are kind, caring, extremely helpful and supportive. There is a good entertainment team and activities are offered 7 days a week. My aunt loves socialising and now has a better social life than me! My aunt is 98 years old and I am now confident that in her remaining days, she will be safe, happy, loved and cared for. Thank you to all the staff for your hard work, and ongoing improvements.
Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for taking the time to leave a review, we very much appreciate your feedback about Brentwood Care Centre and RCH Care Homes. The manager and all of the team at the home are dedicated and passionate about the residents and their loved ones; we will ensure we pass on your review to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila R (Friend of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A most pleasant visit.
Everywhere looked clean.
Staff very friendly and helpful.
Our friend was clean - smartly dressed.
Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for your review, we appreciated the time taken to leave your review as we value all feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S A (Daughter of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Funny how this care home allowed my mum to be kicked out because of my family raising concerns RCH backed their then staff and this fell on deaf ears. Somehow this home managed to get good on their ratings. All of a sudden they have new staff coming out of the woodwork. RCH should be ashamed of the
way some residents were treated. My mum left Brentwood Care Center weighing nearly under 9 stone, bed bound. Since day one of going to her new home she has gained weight and is up enjoying life.
This place should be ashamed of what my poor mum was dragged through.
The pictures on their website amuse me. I would love to share the dirty room my mum was in, a disgrace. Happy if they are sorting it out but terrible they did not listen at the time.
Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

It is disappointing that this second review, again makes unsubstantiated and inaccurate claims, especially as the time elapsed since your mum was at the home is almost 12 months, having left on the 12.7.22. We responded to your initial review with a full explanation of our investigation to your unfounded comments.
Unfortunately, Carehome.co.uk review policy allows a reviewer to leave multiple reviews, even if they haven’t been in the home for almost a year and even if their comments have been investigated both internally and externally by regulatory bodies and proven unfounded.
We are disappointed that statements in the review which are ‘hearsay and rumour’, have been allowed to be published; this goes against Carehome.co.uk policy.
As a home, our care and support for the residents and their loved ones is at the heart of everything we do.
We appreciate feedback, where accurate, as it gives us the opportunity for reflection and lessons learnt, therefore enabling us to develop our services further.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue E (Daughter of Resident) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at a number of care homes prior to Mum moving in and chose Brentwood Care Centre due to its high standard and decor, both in the public spaces and individual rooms and the activities and genuine commitment to physical, cognitive and emotional support provided to residents. We also had a dedicated
client relationship manager who was responsive to our queries and who provided a single point of contact during the moving-in stage which was extremely helpful. So far, so good and Mum has settled and seems very happy.
Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for taking the time to leave a review and your wonderful comments. We are glad that Mum has settled in so well at the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill M (Daughter of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great experience in getting our elderly dad into residential care. Staff from the home were so helpful on moving day and made sure everything went smoothly to settle into his comfortable room. Dad is now settled after a couple of tricky weeks but is now getting used to his new life. Dad is quite a fussy
eater so some meals have not been successful but this is, now getting better. Overall, a positive experience so far and the staff always do try their best to make sure everything is ok.
Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for your review and for taking the time to leave feedback, which we will pass on to the team. We are really pleased that you found the move-in process went smoothly and that your dad has settled here at Brentwood.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion R (Wife of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My husband was at this home for 7 years when the 7th manager+ covid arrived. When visits were allowed again I was shocked at the state of him. Dehydrated, unshaven, permanently in bed, eyelids stuck together. It took three attempts to get an appointment with the manager to discuss which proved fruitless.
I was left outside her office for 40mins, my concerns brushed aside. With help from social services, he was moved to another care home where he now thrives and I sleep at night knowing he is cared for.
Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for your feedback, we have taken seriously the issues which you have raised within your review. We want to express our sadness that on this occasion the service you found here at Brentwood Care Centre didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. We would also like to apologise for any missed opportunities to support and resolve your concerns and questions in a way which satisfied you. All feedback is valued and our aim is to always develop our service further. We are happy to hear that your husband continues to do well in his new home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Sister of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My brother who has Down Syndrome and Alzheimer's was admitted to this care home for a few days over the Christmas holiday due to unforeseen circumstances at his supported living. The first thing I noticed was the stench of urine in the home. Secondly, residents looked dishevelled and lying in beds wet.
Residents walking around with soiled clothing (excrement). Eating foods with excrement in their fingernails including my brother.
My brother was asleep on his bed with urinated clothes on, no incontinence pad on another occasion, a pressure sore was forming on his bottom, and his feet were swollen, unshaven, and unshowered, twice I went in and showered him myself. Toiletries hadn't been touched. The staff did their best but were demoralised. I wrote a comment and asked to discuss it with the manager but had no reply. On leaving, some confidential notes were lost.
I'm a nurse and have nursed people with Alzheimer's and know the difficulties but this home is a disgrace.
Reply from Rhiannon McNeil, Customer Relations Manager at Brentwood Care Centre

Thank you for your feedback, we have taken seriously the issues which you have raised within your review and will be investigating fully.
We want to express our sadness that on this occasion the service you found here at Brentwood Care Centre didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here.
We would also like to apologise for any missed opportunities to support and resolve your concerns and questions in a way which satisfied you. All feedback is valued and our aim is to always develop our service further.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John W (Son of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support and communication from everyone associated with the care home has been fantastic and as a family, we couldn't be more thankful for everything that has been done for my mum so far. The home itself is very welcoming, clean and we feel so much more at ease with the care she is now receiving.
Reply from Tori Pollard, General Manager at Brentwood Care Centre

It is always lovely to receive such positive feedback, we are pleased your Mum and your family are happy with our home and our care. Thank you for for sharing your experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline S (Daughter of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Client Relationship Manager has been superb since my mother was moved into this facility. I receive regular updates and I feel that I can make contact at any time with any concerns. The transition has been very difficult for my mum but I feel that every member of the team understands how she is
feeling and wants the best for her.
Reply from Torie Sabbarton, General Manager at Brentwood Care Centre

Thank you for your feedback, our customer relations manager is a fantastic, caring individual and we are lucky to have her as part of our team. Moving into care can be a difficult adjustment and you are right, we do understand this. I am glad you feel supported on your journey in care and keep asking questions and sharing your concerns so that we can continue to help and support.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Brentwood Care Centre is calculated as follows: ( (390 Excellents x 5) + (61 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 468 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (3)

Maria

Maria Siia

Job Title: General Manager Joined: 2025

Maria Siia brings a unique blend of leadership experience and compassionate care to her role as Acting General Manager at Brentwood Care Centre.


With a background in nursing and further qualifications including NVQ Level 4, 5, and 6 in Health and Social Care Management, as well as a Master’s course in Nursing Diagnosis, Maria has developed the skills and knowledge needed to lead both operationally and clinically. She is passionate about using her expertise to support staff, uphold high standards, and ensure residents receive care that is both person-centred and respectful.


Maria thrives on the variety her role brings, valuing the opportunity to guide her team, solve challenges, and make a positive impact each day. She is especially proud to work at Brentwood Care Centre, a home praised for its friendly, responsive staff and its welcoming, purpose-built environment.

Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'

Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brentwood Care Centre to verify any information. View our terms and conditions. Brentwood Care Centre has an Enhanced Service - more info.