Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
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9.7 164 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 112 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600

*All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

Weekly fees for Olive Grove Residential Suite start from £1,600 per week.

These prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Maria Siia (Acting General Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (112)

Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager

Parking

  • Brentwood Care Centre has on-site car parking available

Brentwood Care Centre Reviews (164)

Total of 164, showing 81-100
9.7

Brentwood Care Centre has a Review Score of 9.7 (9.721) out of 10, based on 43 reviews in the last 2 years. Over all time Brentwood Care Centre has 164 reviews.

Overall Experience

  • 98
  • 49
  • 4
  • 4
  • 9

Date Published

164
10
25
43
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Review from June H (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, feedback is very important to us and our team.

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Review from S B (Wife of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very helpful regarding visits due to Covid. Unfortunately due to Covid, we haven't been inside so cannot stay.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your kind review. Covid-19 has seen challenges for us all and we appreciate that experiences for families of our home have not been as they would normally be due to the restrictions. We have continued to facilitate visits in the garden, in our visiting pod and rooms as recommended by the government and this does limit families access inside in order to keep everyone as safe as possible. We hope you continue to stay safe and well.

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Review from S H (Sister of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very caring and always willing to discuss my sister's problems which has made me feel much better. The fact that she can have her hair washed regularly, washed and dressed on a daily basis as none of this was happening when she was at home, her self neglect was extremely worrying.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We appreciate your feedback, moving into care can be very emotional so I am glad the team have been able to support you through this. I completely agree we do have a great care team!

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Review from C O (Resident) assisted by family/friend published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is lovely here. Most of them are really nice. It is peaceful and quiet.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

It is a pleasure to support you, thank you for reviewing our service it really helps us to understand how people feel about what we do.

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Review from J P (Son of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is the people that are of consequence all have a deep affinity for all they care for.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your great review, I am glad you see the care and understanding of our care team, with all they are in contact with.

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Review from J S (Daughter-in-law of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are attentive and informative and have been excellent. They know all about my mother-in-law. They give me full and honest information. I feel they are brilliant, happy staff who enjoy their jobs.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

It is a pleasure to receive your feedback which recognises our team and the impact they have to families we support and those residing at Brentwood Care Centre. Thank you for sharing your view.

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Review from L B (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved here from a previous home, we moved him as we were unhappy with the standard of care. Our choice with Brentwood Care Centre was made on the care and professionalism from the managers. Dad has settled in and seems content considering the Covid challenges we feel as a family well supported.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review and for entrusting your Father into our care it is a pleasure to support you all.

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Review from D H (Son of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the way the care home is run.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, we are very proud of every team member and the contribution they make.

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Review from C H (Son of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent front of house service care service is very acceptable.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We all enjoy what we do, providing care and customer service is at the forefront of that. Thank you for reviewing our service and recognising our team.

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Review from Barbara P (Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience for my mother in law, it took time for her to settle but when she did she felt very much at home The team there really helped with their care and the great activities. The Facebook page is a great idea to help families see what activities are taking place.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your lovely review. It can take time for people to settle in a new environment with new people around them and the team work hard to make this a positive experience. We enjoy sharing what we do on Facebook and I am glad you have enjoyed viewing these posts.

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Review from Marion C (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been looked after with professional care and consideration. The home is kept very clean and the attention to health/virus control is second to none. The nursing and care are extremely good. I never thought I would see the day my mum would accept being in a nursing home, but she has and that
is because of all of the staff. Thank you.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

It is a pleasure to support your Mum, you and your family, thank you for choosing Brentwood Care Centre. Your positive comments mean a lot to all of the team here so thank you for taking the time to leave us a review.

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Review from S M (Son of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the caring attitude to my very poorly mum. Everything has been dealt with professionally and courtesy. Mum is very happy at the home and is well looked after.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, we are proud of the care we provide and will share your positive comments with the team.

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Review from Julie C (Granddaughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for taking care of my nan. I was initially concerned about my nan going into care but after meeting the customer relations manager and the staff I am very happy. Their care towards my nan is impeccable and the standard, in general, is five-star. Thank you!

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, it is a pleasure to look after your Nan, and your family.

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Review from John W (Husband of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for a few months and we are extremely happy with the way that she's been looked after. We find all the staff very helpful. I feel my wife's health has improved and her general wellbeing is good. We are looking forward to having proper visits when the grandchildren and my wife's
family can come and visit. Thanks again to all your staff for their help.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We are looking forward to meeting the rest of your family and can't wait to see everyone in the home again! We are delighted that you have found the support to your wife to be positive and thank you for your review.

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Review from Maria C (Granddaughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been made very comfortable and the staff have created a warm and welcoming environment.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, we will pass on your positive comments to all of the team here.

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Review from Kelly W (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the nursing home for a few months now. She seems very settled and happy. I believe my mum's health has improved and she looks very well.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, we are pleased that your Mum is settled here, we are pleased to support her each day.

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Review from A M (Son of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is always well looked after. Staff friendly and helpful.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review; our team work hard, and I am pleased that you have a positive opinion of our service.

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Review from S H (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, considerate, empathic care is all you can ask for when looking for a care home for loved ones. The Brentwood care staff provide this and so much more.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your feedback and for recognising the care and consideration shown by the team at Brentwood Care Centre. Thank you for allowing us to care for your loved one.

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Review from D S (Wife of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault the care, support, and indeed friendship I have received since he came into this home - December. In these difficult times, the communication has been excellent. All the staff have been extremely helpful, supportive and caring from the telephone calls to my first visits. Huge thanks
to all.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your feedback, and I will ensure your reflections of our service are shared with our hardworking committed team.

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Review from D P (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy that our father could go to Brentwood Care as we know they had the facilities to cater to his needs. They showed him respect and kindness and always encouraged and supported him. It has been hard this last year with Covid lockdown and not being able to visit but they have ensured
continual contact via Facetime every week. We are very grateful to the staff for all their hard work and dedication they have shown during this difficult time. We always know that my father was happy and well cared for.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for leaving this review of our home and the care we provided to your Dad, it has been a pleasure to care for such a delightful kind and gentle man. Our team have worked hard to ensure family communications are maintained during Covid-19, thank you for recognising this.

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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Brentwood Care Centre is calculated as follows: ( (385 Excellents x 5) + (87 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 494 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (7)

Meet the Team (3)

Maria

Maria Siia

Job Title: General Manager

Joined: 2025

Maria Siia brings a unique blend of leadership experience and compassionate care to her role as Acting General Manager at Brentwood Care Centre.


With a background in nursing and further qualifications including NVQ Level 4, 5, and 6 in Health and Social Care Management, as well as a Master’s course in Nursing Diagnosis, Maria has developed the skills and knowledge needed to lead both operationally and clinically. She is passionate about using her expertise to support staff, uphold high standards, and ensure residents receive care that is both person-centred and respectful.


Maria thrives on the variety her role brings, valuing the opportunity to guide her team, solve challenges, and make a positive impact each day. She is especially proud to work at Brentwood Care Centre, a home praised for its friendly, responsive staff and its welcoming, purpose-built environment.

Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager

Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'

Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brentwood Care Centre to verify any information. View our terms and conditions. Brentwood Care Centre has an Enhanced Service - more info.