Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
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9.8 172 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.
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Care Provided by Brentwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 112 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600

*All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

Weekly fees for Olive Grove Residential Suite start from £1,600 per week.

These prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements.

Contact Brentwood Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brentwood Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maria Siia (Acting General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (112)

Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager

Parking

  • Brentwood Care Centre has on-site car parking available

Brentwood Care Centre Reviews (172)

9.8

Brentwood Care Centre has a Review Score of 9.8 (9.784) out of 10, based on 42 reviews in the last 2 years.
Over all time Brentwood Care Centre has 172 reviews.

Overall Experience
  • 104
  • 51
  • 4
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Date Published
  • 172
  • 15
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  • 42
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Reviewer Connection to Brentwood Care Centre
  • 59
  • 31
  • 12
  • 10
  • 10
  • 9
  • 6
  • 6
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
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  • 1
  • 1
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Total of 172, showing 81-100
Review from S C (Power of Attorney of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can’t fault the care and accommodation at the care home. The only problem is, I can never get in touch by phone with the unit. I do get through sometimes, but if I can’t get there for a few days, I do like to ring, but everything else is fine.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
Thank you for your feedback, we have changed the phone downstairs as there was a fault with the handset and have reminded the shift leads to carry the phone with them. We will monitor this to ensure…read more
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Review from Barbara S (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The care home looks lovely but a visit to Balmoral (the dementia care unit) is a real eye-opener. Most of the staff are wonderful but there are far too few of them. The smell is often overpowering as residents are left for prolonged periods of time with soiled pads. Buzzers, pressed by residents needing
help, are left unanswered and there is a regular shortage of staff. Residents wander the corridors and walk into other residents' rooms and it is difficult to find staff to help. Residents that cannot walk spend prolonged periods of time in their rooms. I sent an email to the manager asking why our mother had been accepted to the unit when there weren't enough staff to deal with the residents already there and she did not reply. We are so happy that we have been able to move our mother to a small residential home where there is plenty of interaction with staff and she isn't left in her room most of the day.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
I am sorry that you found the service lacking on the occasion that you visited. Balmoral is not our Dementia community, but I am pleased to hear from staff that your visit in the garden went well.…read more
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Review from Joy E (Wife of Resident) published on 12 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was transferred from hospital into Brentwood Care Centre, initially on a temporary basis. He very soon settled into the new surroundings and routine and is now very happy. The staff are very friendly and caring towards him and I am so grateful he was able to stay there on a permanent basis
and did not have to be moved. Thanks to all staff from management down.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
It has been amazing to work with you as a family and be part of your journey into care. Always lovely to receive such positivity and to know that we have made a difference. Thank you for the lovely…read more
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Review from Mike F (Brother of Resident) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The reception staff were always welcoming, friendly and helpful. The nursing staff were caring and professional at all times. The care home is well run, clean and tidy. In all respects deserves five stars.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
It was a pleasure to welcome you and your family member to our home and I thank you for such positive feedback, which will be shared with the team.
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Review from Jacqueline A (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear mother was not here long and for palliative care. The amazing staff were exemplary, both medically and personally. As a family we were totally supported by the management, to facilitate the transfer of our mum from a heartbreaking stay via the hospital, on arrival to the home. We were supported
with our visits as a family and end of life care. We all felt the compassion and caring consideration and support as we said our last goodbyes to our dear mum. Thank you, for your kindness and support at this very hard time. An amazing team that care. Thank you, from the bottom of our heart to the manager and two members of staff in particular.
Reply from Tori Sabbarton, General Manager at Brentwood Care Centre
It was so lovely to meet you all and I am truly thankful that we could provide the care and support for your mum, for you, and for your family at such a time of sadness. What an amazing family you…read more
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Review from Edwin D (Friend of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always pleasant and polite. Our friend has settled down well here. When we have been in the care home, the place has been immaculately clean and tidy.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
Thank you for your review, we will pass on your positive feedback to the team.
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Review from Colin H (Grandson of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
For our family, this was a difficult decision, but the staff and the home have confirmed, the decision was the right one. Their care and warmth has been so reassuring and allowed us peace of mind. The home, in our family's view, has gone above and beyond in their care and to accommodate all and any
needs.
Reply from Tori Sabbarton, General Manager at Brentwood Care Centre
It has been our pleasure to care for your loved one and your family. Decisions about care are never easy to make and so it is lovely to receive your positive feedback about your experience. We will…read more
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Review from Dawn L (Daughter-in-law of Resident) published on 17 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The majority of the staff were very helpful, caring and friendly. However, we did find that it was sometimes difficult to speak to people, because they were so very busy. We got the impression they were under-staffed, especially from a nursing perspective. There was one particular nurse, who was great
and very helpful, but unfortunately she wasn't there all the time. The management were very helpful and caring and when we had questions or concerns they were always addressed. The rooms are great and very clean.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
Thank you for your feedback. The health and safety measures in place during the pandemic have made it more difficult for staff to stop and chat and I know it is hard when we have a number of visitors…read more
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Review from June H (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every way.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
Thank you for your review, feedback is very important to us and our team.
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Review from S B (Wife of Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very helpful regarding visits due to Covid. Unfortunately due to Covid, we haven't been inside so cannot stay.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
Thank you for your kind review. Covid-19 has seen challenges for us all and we appreciate that experiences for families of our home have not been as they would normally be due to the restrictions. We…read more
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Review from S H (Sister of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been very caring and always willing to discuss my sister's problems which has made me feel much better. The fact that she can have her hair washed regularly, washed and dressed on a daily basis as none of this was happening when she was at home, her self neglect was extremely worrying.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
We appreciate your feedback, moving into care can be very emotional so I am glad the team have been able to support you through this. I completely agree we do have a great care team!
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Review from C O (Resident) assisted by family/friend published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is lovely here. Most of them are really nice. It is peaceful and quiet.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
It is a pleasure to support you, thank you for reviewing our service it really helps us to understand how people feel about what we do.
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Review from J P (Son of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is the people that are of consequence all have a deep affinity for all they care for.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
Thank you for your great review, I am glad you see the care and understanding of our care team, with all they are in contact with.
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Review from J S (Daughter-in-law of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are attentive and informative and have been excellent. They know all about my mother-in-law. They give me full and honest information. I feel they are brilliant, happy staff who enjoy their jobs.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
It is a pleasure to receive your feedback which recognises our team and the impact they have to families we support and those residing at Brentwood Care Centre. Thank you for sharing your view.
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Review from L B (Daughter of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad moved here from a previous home, we moved him as we were unhappy with the standard of care. Our choice with Brentwood Care Centre was made on the care and professionalism from the managers. Dad has settled in and seems content considering the Covid challenges we feel as a family well supported.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
Thank you for your review and for entrusting your Father into our care it is a pleasure to support you all.
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Review from D H (Son of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the way the care home is run.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
Thank you for your review, we are very proud of every team member and the contribution they make.
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Review from C H (Son of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent front of house service care service is very acceptable.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
We all enjoy what we do, providing care and customer service is at the forefront of that. Thank you for reviewing our service and recognising our team.
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Review from Barbara P (Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very positive experience for my mother in law, it took time for her to settle but when she did she felt very much at home The team there really helped with their care and the great activities. The Facebook page is a great idea to help families see what activities are taking place.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
Thank you for your lovely review. It can take time for people to settle in a new environment with new people around them and the team work hard to make this a positive experience. We enjoy sharing…read more
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Review from Marion C (Daughter of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been looked after with professional care and consideration. The home is kept very clean and the attention to health/virus control is second to none. The nursing and care are extremely good. I never thought I would see the day my mum would accept being in a nursing home, but she has and that
is because of all of the staff. Thank you.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
It is a pleasure to support your Mum, you and your family, thank you for choosing Brentwood Care Centre. Your positive comments mean a lot to all of the team here so thank you for taking the time to…read more
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Review from S M (Son of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed with the caring attitude to my very poorly mum. Everything has been dealt with professionally and courtesy. Mum is very happy at the home and is well looked after.
Reply from Tori Pollard, General Manager at Brentwood Care Centre
Thank you for your review, we are proud of the care we provide and will share your positive comments with the team.
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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Brentwood Care Centre is calculated as follows: ( (398 Excellents x 5) + (62 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 477 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Maria

Maria Siia

Job Title: General Manager Joined: 2025

Maria Siia brings a unique blend of leadership experience and compassionate care to her role as Acting General Manager at Brentwood Care Centre.


With a background in nursing and further qualifications including NVQ Level 4, 5, and 6 in Health and Social Care Management, as well as a Master’s course in Nursing Diagnosis, Maria has developed the skills and knowledge needed to lead both operationally and clinically. She is passionate about using her expertise to support staff, uphold high standards, and ensure residents receive care that is both person-centred and respectful.


Maria thrives on the variety her role brings, valuing the opportunity to guide her team, solve challenges, and make a positive impact each day. She is especially proud to work at Brentwood Care Centre, a home praised for its friendly, responsive staff and its welcoming, purpose-built environment.

Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'

Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brentwood Care Centre to verify any information. View our terms and conditions. Brentwood Care Centre has an Enhanced Service - more info.