Brentwood Care Centre

We are very happy with the care that is given to my mother at Windsor Ward. The staff are very obliging and any issues that arise are dealt with very efficiently. My mother is happy here and we would recommend the care given.

After a few teething problems to start with, I am now satisfied with the level of care my mother receives. She seems happy. The staff are always friendly and very accommodating to the needs of my mother. Nothing seems to be too much trouble. My mother is Nil by mouth and has a peg bag.

The care home has vastly improved in the last 6 months. I would now have no hesitation in recommending. There are numerous carers and staff who are all lovely and work hard. There is regular entertainment and activities for residents to join in. It is a lovely place to visit, to chat with residents and to join in with whatever is going on.

This home is warm and welcoming. Since the arrival of a new manager, I have seen many improvements and it is now a lovely environment to be in. My auntie is happy here and well looked after. The staff who work long hours are amazing and so friendly.

Thank you, Brentwood Care Centre, for doing what you promised and taking good care of my parents and making their later lives so comfortable.

I am so pleased that when you walk into the building, which looks well-kept - there are no smells. Keep up the good work.

My aunt is a resident here and the beginning was not good. It was a stressful and upsetting time for my aunt and her family. I raised my concerns with HO (as I was ignored by the previous manager many times). HO listened to me, took my complaints on board and acted upon them. I am happy to say we now have a fantastic manager. She is passionate, dedicated, enthusiastic and very approachable. When not in her office you will often find her interacting with the residents. The care home is no longer understaffed and carers are kind, caring, extremely helpful and supportive. There is a good entertainment team and activities are offered 7 days a week. My aunt loves socialising and now has a better social life than me! My aunt is 98 years old and I am now confident that in her remaining days, she will be safe, happy, loved and cared for. Thank you to all the staff for your hard work, and ongoing improvements.

Our friend was clean - smartly dressed.

The pictures on their website amuse me. I would love to share the dirty room my mum was in, a disgrace. Happy if they are sorting it out but terrible they did not listen at the time.

We looked at a number of care homes prior to Mum moving in and chose Brentwood Care Centre due to its high standard and decor, both in the public spaces and individual rooms and the activities and genuine commitment to physical, cognitive and emotional support provided to residents. We also had a dedicated client relationship manager who was responsive to our queries and who provided a single point of contact during the moving-in stage which was extremely helpful. So far, so good and Mum has settled and seems very happy.

Great experience in getting our elderly dad into residential care. Staff from the home were so helpful on moving day and made sure everything went smoothly to settle into his comfortable room. Dad is now settled after a couple of tricky weeks but is now getting used to his new life. Dad is quite a fussy eater so some meals have not been successful but this is, now getting better. Overall, a positive experience so far and the staff always do try their best to make sure everything is ok.

My husband was at this home for 7 years when the 7th manager+ covid arrived. When visits were allowed again I was shocked at the state of him. Dehydrated, unshaven, permanently in bed, eyelids stuck together. It took three attempts to get an appointment with the manager to discuss which proved fruitless. I was left outside her office for 40mins, my concerns brushed aside. With help from social services, he was moved to another care home where he now thrives and I sleep at night knowing he is cared for.

I'm a nurse and have nursed people with Alzheimer's and know the difficulties but this home is a disgrace.

The support and communication from everyone associated with the care home has been fantastic and as a family, we couldn't be more thankful for everything that has been done for my mum so far. The home itself is very welcoming, clean and we feel so much more at ease with the care she is now receiving.

The Client Relationship Manager has been superb since my mother was moved into this facility. I receive regular updates and I feel that I can make contact at any time with any concerns. The transition has been very difficult for my mum but I feel that every member of the team understands how she is feeling and wants the best for her.

My mother came into the Brentwood Care Home in a mentally poor condition. Her recovery is nothing short of a miracle. I can only put it down to taking her meds at the correct times, regular meals and having plenty of people (staff and residents) to talk to plus not having the stress of running her home.

I have found my mother quickly settled into the home and I have found all the staff, friendly and welcoming. I was impressed that the staff from the outset knew her name and helped her to find her way around and got her involved in the many activities in the centre. I would recommend the centre to others.

We've been helped on my mum's care journey since her discharge from hospital by the customer relations manager, who has been nothing but patient and kind during what is a very stressful time for my mum and our family. My mum is in respite care at the moment for four weeks and already after one week, the difference is incredible. Shes put on a bit of weight, is engaging and laughing more with us than she ever did in hospital and being helped and encouraged to go along to the dining hall for meals and engage in the activities. She particularly enjoyed the singing this week and the events coordinator has been so kind in making sure Mum knows what's going on and encouraging her to come along, even pushing her in her wheelchair to the lounge. The lady in charge of personal care is respectful and kind and all events are written up in a freely available day book in the room. Thank you all.

Most of the carers are overworked. Some are very kind, especially one in particular, but they are always being called to do another job. My sister often has to keep her soiled (no.2) pad on for hours, asked the nurse and she says someone will be along shortly. On 24th July 2022 I was with her for two hours and ten minutes - she had asked to be changed before I got there. Some night staff say wait until the day staff come in. Not always washed every day. I could go on but no room on here.

Upon being admitted we was advised how my dad would be assessed to provide a consistent report on his progress. All staff were kind and respectful to both my dad and our family. We were kept updated on his progression and how he was interacting with them. Dad had plenty of personal space in his room, which was very clean. I would recommend this care home based on the kind, compassionate and professional service given to my dad, retaining his dignity, as well as the kindness and understanding given to us, having never dealt with us before, providing clear understanding.