Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
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9.7 164 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 112 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600

*All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

Weekly fees for Olive Grove Residential Suite start from £1,600 per week.

These prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Maria Siia (Acting General Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (112)

Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager

Parking

  • Brentwood Care Centre has on-site car parking available

Brentwood Care Centre Reviews (164)

Total of 164, showing 101-120
9.7

Brentwood Care Centre has a Review Score of 9.7 (9.721) out of 10, based on 43 reviews in the last 2 years. Over all time Brentwood Care Centre has 164 reviews.

Overall Experience

  • 98
  • 49
  • 4
  • 4
  • 9

Date Published

164
10
25
43
121

Review from S G (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for and the staff are lovely.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review and we may be biased but we think the staff are lovely too!

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Review from P H (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into the home in December 2020 for nursing care. Our experience has been nothing but positive. The manager and deputy met us at the moment we first enquired, they were caring and very knowledgeable and gave us time to ask questions. The care dad has received has been outstanding, we have
regular calls and are kept updated by the nurses and care team. Emails from the manager update on visiting and the speed of response to questions about the vaccinations were amazing. We are grateful to the manager and her team.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

It has been a pleasure welcoming you into Brentwood Care Centre and the RCH family. Your feedback is important to us and we thank you for sharing your experiences of our service with us and with others.

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Review from K O (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is beyond my wildest dreams to know Mother is there now, being so well cared for with people around her in a lovely home.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for such a lovely review. Your Mother is amazingly lovely and we are honoured that you placed her in our care.

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Review from Mal C (Son of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All through lockdown the excellent staff at Brentwood Care Centre did their level best to ensure our family were kept updated on visiting changes and Facetime alternatives. However, when they installed the day lodge it took visits to new heights. We were so grateful to have those all too brief 30 minute
slots in the warm, sanitised, comfortable and safe surroundings of the lodge. We can’t thank Brentwood Care Centre enough for all their extra care to Mum during this most difficult time.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you so much for your review. It is lovely to know that all the changes we are making and will continue to make have had such a positive impact on you and your family.

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Review from Lyn C (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When my mother moved to Brentwood Care Centre over three years ago it was rated as Good and I was very happy with the care she received. Unfortunately, over three years and a succession of five managers, the home deteriorated so much that I decided to move Mum a few months ago. Some of the carers are
excellent but there is little dementia training and the few good carers who were trained left as did an excellent dementia lead. It was so sad to see the standards of the home deteriorate and cuts being made, no doubt to generate yet more money - in cleanliness, hygiene and food especially. Mum was in her room a lot of the time. Having moved her to another home I can see a visible difference in her - I don’t think I realised how much Brentwood had deteriorated until now after a few months I can see how happy she is in her new environment.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We are pleased to hear that your Mum is doing well in the last 5 months since moving to her new home. Brentwood Care Centre has been very busy with the new leadership team in place, it is a shame you didn't meet them but we understand management changes can be unsettling. There have been so many exciting changes; the whole home team have completed certificates in Dementia Care, the home has refurbished communal parts of the Dementia environment with further plans in place and is working with the Head of Dementia Care and Development to make further positive changes alongside the implementation of the Dementia Strategy. The investment in Brentwood Care Centre is evident not just from the commitment of the management team and the amazing staff team within the home, but also from the local county awards, the national care awards nominations and the CQC report published after only 5 months of the new manager being in post. Stay safe and well.

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Review from C A (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been receiving end of life care for the past month. Moving him from our home was an extremely tough decision to make but the management team were incredibly supportive during the transition and have continued supporting me emotionally since. They kindly took a flexible approach with regards
to visiting during these unusual times which means the world to me.
It is obvious to me that dad is being very well cared for medically and in all aspects. He is kept clean, comfortable and stimulated as much as is possible for him. All the staff I have met are cheerful, courteous, kind, friendly, clearly experienced, very professional and genuinely caring. I have been truly humbled at witnessing such heartwarming genuine care from the staff towards dad.
His Parkinson's and dementia have caused him to develop serious swallowing difficulties, but he is provided with a varied appetising menu of pureed food and thickened drinks which he is fed with patience and encouragement.
Dad is very content in his large en-suite room with french windows overlooking the garden. It is bright, fresh and tastefully decorated and very clean.
This is a very well managed home that I would recommend without hesitation.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

You are an amazing family, and we are honoured to be able to care for you and your Dad. Thank you for such a lovely review.

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Review from E B (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very difficult time, I have been able to get regular visits at set times. Very personal. I am very grateful for the care the staff have provided and now the added bonus of Facebook posts to keep me in the loop of activities that are happening.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We welcome your feedback and know how important family visits are. We are lucky to have the day lodge to continuously host these safely during the changing pandemic rules, glad you like our Facebook page too!

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Review from B B (Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I've recently moved in, I'm extremely surprised with the attention and care I have so far received.
Thank you to all the staff.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review; we will share this with our staff team.

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Review from A T (Granddaughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has lived here for over a year and I can honestly say she has had the best care anyone could ask for. The new management team are great and Mum and I are always updated in any changes within the home. Thank you to all the staff at Brentwood Care Centre. My nan is happy because of you.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

The Brentwood Care Centre team works hard to create happiness in our home and positive care outcomes for everyone in our care. It is lovely to hear that we achieve that for your Nan and your family, thank you.

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Review from Eddie R (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home now for 6 months, just before the pandemic hit so it has been a really tough time. The staff have made sure that we have been able to see Mum through FaceTime which has really made us feel at ease. Mum is always smiling and is always presentable and she always tells me everything
she has been up to.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you, hopefully, you will enjoy visiting in our new Day Lodge now too. We know contact with your Mum is so important and are working hard to ensure these physical visits continue.

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Review from D P (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Brentwood Care Centre now for over 2 years and I have seen him go from being withdrawn and depressed to living an active, healthy life with good care and activities. Lockdown has been hard, however, staff have kept me in contact when I couldn't visit with lots of FaceTime.
Garden visits are great and with the new lodge in the garden, we will be able to continue visiting him whilst keeping warm during the winter months. Keep up the good work.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for sharing your view of the care we provide. We hope you are enjoying the new lodge, it has made a huge difference to our continued family visits. The improvements in your Dad's health and well-being are lovely to see. The love and dedication of your family, working alongside the Brentwood Care Centre Team has enabled the person centred approach to work exceptionally well and create purposeful, positive and meaningful interactions.

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Review from J S (Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here. The staff are like my family. They always show such kindness. Food is always good and nothing is too much bother for them. I will always be forever grateful.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We really enjoy sharing your life with you, it is an honour and a pleasure to support you in your daily life!

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Review from Hazel B (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RCH have truly taken great care of Mum, the level of dignity and respect the home show to their residents is first class. The home has a great new team, the activities are great and Mum is happy there. We are very happy with RCH. Thank you.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We are pleased your Mum remains happy and it is a pleasure to care for her. Thank you for leaving your review, we will continue to provide our first class service.

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Review from Masie I (Granddaughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't commend the care team enough. They have looked after my nan who is living with dementia and I get regular updates and Facetimes. The new management team keep me informed of all aspects of her care and the activities she is doing. I can't thank the team enough.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your lovely review and commendation. It is lovely that we are able to continue to share the life of your Nan during these difficult times and we truly appreciate your feedback.

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Review from Lisa E (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I had to remove my mother from this care home after three and a half years of deteriorating care, cleanliness, hygiene, and compassion, plus, a succession of five managers. I would not recommend this care provider to anyone, especially those suffering from dementia.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We value your opinion and listen to all feedback about our home and the service we provide. Brentwood Care Centre are committed to providing high-quality care that meets the needs of all residents. As you are aware we have been working with you to resolve the points you have raised and respect your decision to move your Mother after all these years. We are proud to have supported your Mother to remain fit and well through the pandemic and wish her every happiness in her new home.

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Review from S P (Sister of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been here for a couple of years. There have been a number of changes in staff but this isn’t a bad thing as some of them needed to go. The home has a well-organised visiting plan for the pandemic and whilst it is hard for us not to go into the home, imagine what it’s like for the staff
team. I am truly grateful that my brother remains safe and well and thank the manager and her team for all they are doing.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, your kind comments and understanding during the pandemic.

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Review from Joanne L (Niece of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been well cared for over the last 9-10 years. The staff are always friendly and helpful. They will answer any questions and concerns. The doctor is called when necessary. I have been contacted when I need to no any problems with my aunt. She has moved rooms a few times for various reasons
and always protests but time has been taken to make sure she is happy. I would not consider moving her to another home.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

10 years is a long time and we have enjoyed your aunt's company as she is a wonderful lady. Thank you for leaving a review for us.

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Review from Glenda Y (Granddaughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan is happy here and has good care. She has put on weight and has better mobility and is treated with dignity by all the staff. There has been a change in management but we have had good communication and our family are confident in their abilities. The pandemic has been hard for us all but we know
Nan is in safe hands.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

It is lovely to receive feedback such as this and the recognition at the positive improvements in your Nan's health and wellbeing. Thank you for sharing your feedback.

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Review from Susan C (Daughter-in-law of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I chose this care home for its proximity to us. Since dad entered the care home in December 2019, we have found it generally acceptable in all aspects. The activities programme is encouraged by the staff to get residents involved and to meet one another. We found that at weekends when
visiting, staff were either unavailable or short-staffed. The staff we have encountered during these 7 months all seem friendly and helpful including the administrative staff and auxiliary staff.
During the lockdown, we feel that at times we have not been kept up to date with aspects like well being, requirements for the need for more toiletries/clothing, e.g. or anything of a medical nature, although staff have contacted me and informed me of certain situations.
The services of hairdressing, chiropodist, and contacts with opticians and dentist are all very useful for the availability to treat residents as and when required.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for leaving this review. Since starting at the home a review of the process for sickness and absence has been completed and measures taken to ensure that this is all coordinated by the on-call manager, ensure staffing numbers are maintained at weekends as they are during the week. The pandemic has been a challenging time for us all and I appreciate your feedback in relation to communication. We are working with the unit teams to ensure communications occur more frequently and effectively.

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Review from Una M (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my brother is very well cared for. The staff are very kind and friendly towards him. The management has been very responsive to any specific requests we have. They are also very gracious to visitors.

Reply from Maggie Duggan, Senior Customer Relations Manager at Brentwood Care Centre

Thank you so much for the kind review and the maximum scores you gave us in all areas. Our role is to not only promote 'person centred care' for each resident, but to extend the hand of friendship and support to the families too. I will pass this review on to all of our team, who will be delighted.

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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Brentwood Care Centre is calculated as follows: ( (385 Excellents x 5) + (87 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 494 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (7)

Meet the Team (3)

Maria

Maria Siia

Job Title: General Manager

Joined: 2025

Maria Siia brings a unique blend of leadership experience and compassionate care to her role as Acting General Manager at Brentwood Care Centre.


With a background in nursing and further qualifications including NVQ Level 4, 5, and 6 in Health and Social Care Management, as well as a Master’s course in Nursing Diagnosis, Maria has developed the skills and knowledge needed to lead both operationally and clinically. She is passionate about using her expertise to support staff, uphold high standards, and ensure residents receive care that is both person-centred and respectful.


Maria thrives on the variety her role brings, valuing the opportunity to guide her team, solve challenges, and make a positive impact each day. She is especially proud to work at Brentwood Care Centre, a home praised for its friendly, responsive staff and its welcoming, purpose-built environment.

Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager

Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'

Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!

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