
Not only are the staff there for the residents but us loved ones too. Very friendly, helpfulRichard T(Son of Resident/Service User)

There is regular entertainment and activities for residents to join in.Susan H(Relative of Resident/Service User)

The place is beautifully decorated and feels very luxurious but homely at the same time.E H(Daughter of Resident/Service User)

Not only are the staff there for the residents but us loved ones too. Very friendly, helpfulRichard T(Son of Resident/Service User)

There is regular entertainment and activities for residents to join in.Susan H(Relative of Resident/Service User)

The place is beautifully decorated and feels very luxurious but homely at the same time.E H(Daughter of Resident/Service User)

Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.
The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting...
Care Provided by Brentwood Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 112 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
*All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)
The price(s) shown are provided by the care home. Contact Brentwood Care Centre for full pricing details and T&Cs.
Contact Brentwood Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- RCH Care Homes Ltd
- Private Owned
Person in charge
- Maria Siia(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (112)
Visiting
- Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager
Parking
- Brentwood Care Centre has on-site car parking available
Brentwood Care Centre Reviews (198)
Brentwood Care Centre has a Review Score of 9.8 (9.807) out of 10, based on 59 reviews in the last 2 years.
Over all time Brentwood Care Centre has 198 reviews.
Having recently moved my mum from Brentwood Care Home and after seeing her at her new home we felt that we should leave a review. Charging someone with limited funds over £4000 a week and not offering any sort of alternative or reaching out to work the situation through is staggering, especially after seeing her in her new home where she does not have one-to-one care and does not need it. They did eventually offer to remove one-to-one care but no tangible plan. Communication was poor, and many emails and phone calls went unanswered. In our last week, mum needed a trip to the hospital. The hospital staff could not reach anyone at the home to check what medication she was on. We also had a call from the agency that carried out the DOLS on mum asking us about our experience with the home as they themselves had a complaint and wanted to know our views. We made mistakes ourselves along the way but comparing the home my mum is at now to what she had we feel they need to improve.
Thank you for your review and we are sorry you felt that our discussions and attempts to support you did not meet your needs. Provision of 1:1 care is difficult especially when NHS funding is removed and families are left to pay for this, unfortunately local authority funding is means tested and so...
My grandad was cared for with complete dignity and respect for a number of weeks at the end of his life. The team were kind and compassionate to both my grandad and us as a family and made his final weeks as comfortable as possible. We cannot fault the communication or care from the day he moved into the days after he passed away, when the manager still called to support us, during a really difficult time for us all.
Caring for your grandad and your family has been an honour and we will miss you all. What a truly wonderful family you have and we thank you for allowing us to care for him. It is always lovely to receive positive feedback for the team, it means so much that you have taken the time to write at this saddest of times for you all. You remain in our thoughts and again, thank you.
I intend no malice, but if the situation regarding staffing was known, I would not have agreed to admittance for my wife.
My 3 children have submitted reviews of their mother’s experiences during her stay so I will not repeat these failings but just summarize the obvious reason why they occurred.
The manager is lovely, as were most of the carers. But they are so understaffed and could never fulfil the care that they profess to provide to the residents.
As evidence, on one occasion, my wife needed assistance, I went looking for a carer and on a floor with 64 rooms, there wasn’t one to be found.
My wife was unhappy for most of the time as she was just left in her room.
The manager has responded to my family's reviews saying that we didn't report the issues during the stay. That is not true - there were calls/emails highlighting our concerns. The last email dated 4.6.22 has never been acknowledged.
Thank you for your review. Having received the reviews from yourself and your children we want to express our sadness that on this occasion the service you and your family found here at Brentwood Care Centre didn’t meet your expectations and our high standards; which are demonstrated by other...
My mother was a resident for a short while thankfully, as they are extremely understaffed, resulting in residents' needs not being met. Whilst visiting my mother, she was always in her room at times without a wired buzzer to press if she needed anything. Other residents were allowed to wander into her room and nothing was done to get them out. I witnessed a poor lady walking around in a dirty nappy for well over an hour, nothing was done to help or clean her. I would seriously think twice before you place your loved one in this very uncaring home. Thankfully we have managed to move our mother to a far better and very caring home now.
Your Sister and Brother have already written reviews and it feels very sad that you also are only now raising concerns, which if raised at the time would have enabled them to be resolved. I appreciate you did not want your Mum to come here, because the journey for your Dad was too much. The team...
Mum moved here in March 2022. She was unable to walk due to falls and was quite often confused due to not taking her medication correctly. She is now up and about, joining in the activities and going into the dining room all by herself. We feel like we have Mum back. Although the care home is understaffed (like most care homes), the staff are so lovely, and Mum really enjoys talking to them. She is dressed and washed every day and encouraged to join in activities. The only reason the care home did not get five stars are; I feel, the food could be better. I have been advised that this is being addressed. The carers and nurse staff are excellent, and Mum is happy.
Thank you for your feedback. We too are delighted by your Mums progress since being in the home; it is lovely to see people in our care becoming more confident and independent again. We have a new Head Chef, and the menus have been enhanced to create more options and nutritional content along with...
My mum was admitted to the home after I was misled on the services by their representative at the time. The home manager and her team were lovely, but it was clear early on they were ill-equipped to give proper care to the residents due to being so understaffed. Mum has dementia and is unable to walk or stand, and spent many days (not every day) in the room by herself. Once, when my sister was visiting, mum needed the toilet, 10 minutes after buzzing, a carer came and said she needed a colleague to assist to get mum on the commode, they turned up after 20 minutes, by which time mum had soiled herself. Residents constantly wandered into her room which really upset her. On my last visit, I found mum on the floor in the corridor! All of the things I raise were due to the lack of carers, yet they will still admit a family's loved one. Families should look further than the exterior and reception before deciding whether to place a family member there. For me, the home is just a money-making machine!
Thank you for your opinion of our service, some of which we discussed and resolved whilst your loved one was resident in the home. As your Mother required 1:1 care she had her own carer assigned which only changed once she became more settled in the home. The care received enabled your Mother to...
Can’t fault the care and accommodation at the care home. The only problem is, I can never get in touch by phone with the unit. I do get through sometimes, but if I can’t get there for a few days, I do like to ring, but everything else is fine.
Thank you for your feedback, we have changed the phone downstairs as there was a fault with the handset and have reminded the shift leads to carry the phone with them. We will monitor this to ensure this situation improves. My apologies for the difficulties you have found and thank you for your positive comments in regards the care and accommodation we provide.
The care home looks lovely but a visit to Balmoral (the dementia care unit) is a real eye-opener. Most of the staff are wonderful but there are far too few of them. The smell is often overpowering as residents are left for prolonged periods of time with soiled pads. Buzzers, pressed by residents needing help, are left unanswered and there is a regular shortage of staff. Residents wander the corridors and walk into other residents' rooms and it is difficult to find staff to help. Residents that cannot walk spend prolonged periods of time in their rooms. I sent an email to the manager asking why our mother had been accepted to the unit when there weren't enough staff to deal with the residents already there and she did not reply. We are so happy that we have been able to move our mother to a small residential home where there is plenty of interaction with staff and she isn't left in her room most of the day.
I am sorry that you found the service lacking on the occasion that you visited. Balmoral is not our Dementia community, but I am pleased to hear from staff that your visit in the garden went well. Your Father frequently told us how he enjoyed our communities, activities, the gardens and the food he...
My husband was transferred from hospital into Brentwood Care Centre, initially on a temporary basis. He very soon settled into the new surroundings and routine and is now very happy. The staff are very friendly and caring towards him and I am so grateful he was able to stay there on a permanent basis and did not have to be moved. Thanks to all staff from management down.
It has been amazing to work with you as a family and be part of your journey into care. Always lovely to receive such positivity and to know that we have made a difference. Thank you for the lovely review!
The reception staff were always welcoming, friendly and helpful. The nursing staff were caring and professional at all times. The care home is well run, clean and tidy. In all respects deserves five stars.
It was a pleasure to welcome you and your family member to our home and I thank you for such positive feedback, which will be shared with the team.
Our dear mother was not here long and for palliative care. The amazing staff were exemplary, both medically and personally. As a family we were totally supported by the management, to facilitate the transfer of our mum from a heartbreaking stay via the hospital, on arrival to the home. We were supported with our visits as a family and end of life care. We all felt the compassion and caring consideration and support as we said our last goodbyes to our dear mum. Thank you, for your kindness and support at this very hard time. An amazing team that care. Thank you, from the bottom of our heart to the manager and two members of staff in particular.
It was so lovely to meet you all and I am truly thankful that we could provide the care and support for your mum, for you, and for your family at such a time of sadness. What an amazing family you have, so kind, polite and pleasant. Thank you for your review, I know it means a lot to the team and...
The staff are always pleasant and polite. Our friend has settled down well here. When we have been in the care home, the place has been immaculately clean and tidy.
Thank you for your review, we will pass on your positive feedback to the team.
For our family, this was a difficult decision, but the staff and the home have confirmed, the decision was the right one. Their care and warmth has been so reassuring and allowed us peace of mind. The home, in our family's view, has gone above and beyond in their care and to accommodate all and any needs.
It has been our pleasure to care for your loved one and your family. Decisions about care are never easy to make and so it is lovely to receive your positive feedback about your experience. We will share your feedback with staff and thank you for taking the time to review our service.
The majority of the staff were very helpful, caring and friendly. However, we did find that it was sometimes difficult to speak to people, because they were so very busy. We got the impression they were under-staffed, especially from a nursing perspective. There was one particular nurse, who was great and very helpful, but unfortunately she wasn't there all the time. The management were very helpful and caring and when we had questions or concerns they were always addressed. The rooms are great and very clean.
Thank you for your feedback. The health and safety measures in place during the pandemic have made it more difficult for staff to stop and chat and I know it is hard when we have a number of visitors within the nursing community, at one time, for the nurse to get to speak to everyone. We do have...
Excellent in every way.
Thank you for your review, feedback is very important to us and our team.
The staff have been very helpful regarding visits due to Covid. Unfortunately due to Covid, we haven't been inside so cannot stay.
Thank you for your kind review. Covid-19 has seen challenges for us all and we appreciate that experiences for families of our home have not been as they would normally be due to the restrictions. We have continued to facilitate visits in the garden, in our visiting pod and rooms as recommended by...
All the staff have been very caring and always willing to discuss my sister's problems which has made me feel much better. The fact that she can have her hair washed regularly, washed and dressed on a daily basis as none of this was happening when she was at home, her self neglect was extremely worrying.
We appreciate your feedback, moving into care can be very emotional so I am glad the team have been able to support you through this. I completely agree we do have a great care team!
It is lovely here. Most of them are really nice. It is peaceful and quiet.
It is a pleasure to support you, thank you for reviewing our service it really helps us to understand how people feel about what we do.
It is the people that are of consequence all have a deep affinity for all they care for.
Thank you for your great review, I am glad you see the care and understanding of our care team, with all they are in contact with.
The staff are attentive and informative and have been excellent. They know all about my mother-in-law. They give me full and honest information. I feel they are brilliant, happy staff who enjoy their jobs.
It is a pleasure to receive your feedback which recognises our team and the impact they have to families we support and those residing at Brentwood Care Centre. Thank you for sharing your view.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (27) & Events (0)
- 16 Jun 2026
Brentwood Care Centre Celebrates Good CQC Rating as Inspectors Praise Person-Centred Care and Positive Outcomes Brentwood Care Centre is celebrating after receiving a Good rating from the Care Quality Commission...
- 08 Jun 2026
Community Champion Rhiannon Helps Raise Funds for Saint Francis Hospice in Charity Tournament Victory Brentwood Care Centre is celebrating the achievements of Customer Relations Manager, Rhiannon McNeill, after she helped...
- 08 Jun 2026
Residents from Brentwood Care Centre enjoyed a colourful day out recently as they visited a local tulip field, spending time amongst thousands of vibrant blooms and making the most of...
There are no upcoming events for Brentwood Care Centre.
Awards / Recognitions (7)
- 19 May 2025Recipient: Brentwood Care Centre
- 06 Nov 2021Recipient: Brentwood Care Centre
- 06 Nov 2021Recipient: RCH Care Homes Ltd
Accreditations
There are no accreditations posted yet for Brentwood Care Centre.
Meet the Team (3)

Maria Siia brings a unique blend of leadership experience and compassionate care to her role as Acting General Manager at Brentwood Care Centre.
With a background in nursing and further qualifications including NVQ Level 4, 5, and 6 in Health and Social Care Management, as well as a Master’s course in Nursing Diagnosis, Maria has developed the skills and knowledge needed to lead both operationally and clinically. She is passionate about using her expertise to support staff, uphold high standards, and ensure residents receive care that is both person-centred and respectful.
Maria thrives on the variety her role brings, valuing the opportunity to guide her team, solve challenges, and make a positive impact each day. She is especially proud to work at Brentwood Care Centre, a home praised for its friendly, responsive staff and its welcoming, purpose-built environment.

Rhiannon joined the Brentwood Care Centre family in Spring 2022.
She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.
'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.
With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.
Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.
Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’
Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brentwood Care Centre to verify any information. View our terms and conditions. Brentwood Care Centre has an Enhanced Service -more info.