Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
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9.8 168 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.
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Care Provided by Brentwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 112 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600

*All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

Weekly fees for Olive Grove Residential Suite start from £1,600 per week.

These prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Maria Siia (Acting General Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (112)

Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager

Parking

  • Brentwood Care Centre has on-site car parking available

Brentwood Care Centre Reviews (168)

9.8

Brentwood Care Centre has a Review Score of 9.8 (9.782) out of 10, based on 41 reviews in the last 2 years.
Over all time Brentwood Care Centre has 168 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brentwood Care Centre
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Total of 168, showing 141-160
Review from Eileen W (Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is home, some days are quiet, some days are bright and bubbly.
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Review from Brenda M (Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff do a superb job. It is an excellent home. My views are listened to and taken into account.
The level and quality of response from staff are very good.
This is home.
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Review from R L (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We find the management and staff both helpful and attentive. They will quickly deal with any issues raised by us.
Weekday visits are good from our point of view, but weekends can be a little stressful as staff numbers are usually at a premium.
Regarding value for money, we feel that menu choices are
adequate but rarely enticing, unlike other acre homes of a similar cost, previously used by us for respite care.
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Review from Jackie T (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother is not easy to please! However, she seems to have settled in ok. My only comment is that there always seems to be plates of uneaten white bread (toast/sandwiches) and old, dirty cups/mugs in her room. Brown bread and glasses of water daily would be appreciated. The room is kept clean by staff
whenever possible (I realise this can only be done when we take her out for the day, so thank you).
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Review from D S (Daughter of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has moved around various units in this care centre due to unforeseen circumstances including refurbishment work. The unit she is now in, Kensington, is the best unit for my mother, with continuity of staff who all know her personally and her needs, from carers, cleaners, laundry and activity
staff. She is very settled and has made many friends and the management are very good at keeping me informed of any issues. I can recommend this care centre and particularly the unit where my mother is safe and well looked after.
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Review from Pamela T (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is very clean and tidy. Dad is very well looked after. He is safe there. Staff are always happy and greet you with a smile and are happy to answer any questions you may have.
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Review from C D (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother who sometimes can be somewhat difficult is treated with kindness and respect by the staff. Under the new management, I have found that if you have a problem, you can always talk with them and they deal with the problem almost immediately.
Things have improved 100%.
The staff are excellent.
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Review from Tiffany D (Granddaughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan has been at the home for 2 and a half years. Since the new manager, the overall care/support and general well being of the home have improved a great. The staff are happier, therefore the residents are happier too.
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Review from C R (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brentwood Care Centre has a very warm and welcoming feel as soon as you arrive. My mother has settled in very quickly despite a stressful move when her old home closed down. I am extremely happy to see her so settled. Brentwood Care Centre is wonderful!
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Review from Jenny H (Granddaughter of Resident) published on 30 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brentwood Care Centre nursed my grandmother through the final months of her life in the most wonderful way. They cared for her as closely as her family would have done, treating her with kindness and love for the entire 5 months she was there. We had had a very bad experience with a care home elsewhere
which the hospital had transferred her too, which saw her deteriorate hugely. But the minute we moved her to Brentwood she was a different person. Although bed bound and not eating they kept on trying and made sure she was hydrated. They dealt with the doctors in a timely manner making sure visits occurred when they should and I believe kept her alive and at a good standard of living for longer than she would have been anywhere else. I cannot thank the staff enough for also helping my mum get through this difficult time and at the end being so kind and compassionate. I would highly recommend this home.
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Review from D W (Daughter of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went to review this home for my mother and was very impressed with the standards I found.
The staff are caring and supportive to the residents and the home and rooms are very clean. The only negative for me was the cost, I believe that many care homes charge a high rate relative to the care package.
My
mother has brightened up considerably since entering this home.
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Review from T L (Power of Attorney of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I considered Brentwood Care Centre through a recommendation, which proved to be a good decision. From taking the first respite booking, I have felt in very homely surroundings. The front staff have listened and actioned my requests. The staff in Windsor, especially two Senior Health Care Assistants,
have helped the resident to appreciate being involved with others, by encouraging his personality to come to the fore as sitting at home alone was very difficult for him. They have dealt with his needs compassionately.
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Review from Lesley M (Daughter of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we are grateful that my father was able to be cared for at Brentwood Care Centre. It is local for my mother to visit and homely. All the staff are very nice and friendly, and nothing is too much trouble for them.


Only I worry - I don't feel there are any activities for my father to

be part of. I haven't witnessed any yet, but he has only been here for 3 weeks. A ball game, skittles etc, as he used to play them at his day centre, would be stimulating for him.
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Review from Susan H (Daughter of Resident) published on 7 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed here for a month whilst we went on a long holiday. He really enjoyed the experience and I would be very happy to leave him here again.
Staff were caring, professional and his room was very comfortable.
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Review from M W (Daughter-in-law of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My Mother-in-Law is constantly concerned about staffing levels and the amount of staff leaving. She has also, on several occasions, complained about the food, saying it is tasteless and she doesn't know what she's eating!
Reply from Jackie Cridlin, Sales & Marketing Manager at Brentwood Care Centre

Thank you very much for taking the time to review us and for your good and positive ratings. I am sorry to hear that your relative has these concerns with regards to staff, I would be most happy to meet with you to show you exactly how we determine how we staff our units and what steps we take in the event of a staff shortage. With regard to your comments about the food, I am delighted to inform you that we have a new chef who has now taken over the kitchen department and we are very much looking forward to seeing some new and delicious items appearing on the menu in the very near future. We would also be delighted if you would join us for dinner one day so you can sample the food for yourselves, we are confident that we can demonstrate a new and higher quality service and that you will be reassured. Please do contact me and we can arrange this for you.


Kind regards


General Manager - Brentwood Care Centre

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Review from Vivien R (Sister of Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the first day my brother was admitted, he has been treated with great care, patience and respect.
My sister and I are kept fully informed and our questions regarding his dementia are answered in full.
In the hospital, they regularly used a sedative to control his erratic behaviour but since
he's been at Brentwood they have managed his condition without the use of sedatives.
We are extremely happy with the care he has received.
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Review from Ann P (Brother of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the level of support we have received from the care centre.
Our brother is happy and well cared for.
We are impressed with the kindness of the staff, our questions and any concerns have been swiftly and fully dealt with.
We are confident that our brother is safe and looked
after and would have no hesitation in recommending the care centre to others.
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Review from Kim W (Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living at Brentwood Care Centre for five months respite after an injury to my back. I've been treated excellently by staff and management/office staff. When I came out of hospital following an operation and I came home to a warm, welcoming return. Everyone has been really helpful and kind
with nursing me back to full health. I am leaving at the end of the week and I am really going to miss everyone!
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Review from J F (Wife of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been here for approximately two months and eating very well. He now makes eye contact wit me and smiles at me. He has not done this for two years. His surroundings are bright and clean and the staff are always cheerful to him. The staff display a great deal of kindness to all the residents
and they are very patient.
Reply from Mike Higginson, COO at Brentwood Care Centre

Dear Joyce thank you very much for your review.

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Review from Pat O (Daughter of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the past two years, I have been very pleased with the care my mother has received at Brentwood care Centre. The staff are friendly, professional and keeping me informed at all times. Also impressed with management if I have any worried.
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Brentwood Care Centre is calculated as follows: ( (390 Excellents x 5) + (61 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 468 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Maria

Maria Siia

Job Title: General Manager Joined: 2025

Maria Siia brings a unique blend of leadership experience and compassionate care to her role as Acting General Manager at Brentwood Care Centre.


With a background in nursing and further qualifications including NVQ Level 4, 5, and 6 in Health and Social Care Management, as well as a Master’s course in Nursing Diagnosis, Maria has developed the skills and knowledge needed to lead both operationally and clinically. She is passionate about using her expertise to support staff, uphold high standards, and ensure residents receive care that is both person-centred and respectful.


Maria thrives on the variety her role brings, valuing the opportunity to guide her team, solve challenges, and make a positive impact each day. She is especially proud to work at Brentwood Care Centre, a home praised for its friendly, responsive staff and its welcoming, purpose-built environment.

Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'

Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!

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