Gifford House Care Home

London Road, Bowers Gifford, Basildon SS13 2EY
Review Us
9.2 101 Reviews
  • Gifford House Care Home, Basildon
Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care.

The home is able to care for one hundred and two clients in comfortable surroundings. Gifford House is situated on the outskirts of Basildon, set in extensive landscaped grounds.

Gifford House offers all the advantages of a purpose building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite facilities and in addition there are spacious supported bathrooms and shower rooms. They encourage residents to bring along any personal or favourite furnishings, ornaments or pictures and will assist in personalising rooms to individual taste.

The home has six lounges and four dining rooms. It also has a cinema room where residents can enjoy their favourite films, an activity room for residents and a private dining room for residents and families.

Gifford house is set up to ensure that everyone within it is viewed as an individual and is cared for in a way they prefer. The family orientated feel to the home gives a professional yet warm approach to care for any much-loved member of your family.
Show Gifford House Care Home on the Map

Care Provided by Gifford House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

prices are on enquiry- on assessment

Contact Gifford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Gifford House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Doyle (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (102)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • everybody welcome- Walkins are welcome

Parking

  • parking onsite

Gifford House Care Home Reviews (101)

9.2

Gifford House Care Home has a Review Score of 9.2 (9.228) out of 10, based on 23 reviews in the last 2 years.
Over all time Gifford House Care Home has 101 reviews.

Overall Experience
  • 73
  • 21
  • 2
  • 1
  • 4
Date Published
  • 101
  • 15
  • 15
  • 23
  • 78
Reviewer Connection to Gifford House Care Home
  • 43
  • 13
  • 8
  • 8
  • 7
  • 7
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 101, showing 21-40
Review from Claire S (Granddaughter of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor care, have repeatedly asked for my nan to have soft food, and help with eating, but this never happens. She had spilt her cornflakes from breakfast over herself, when I arrived to visit at 13.30, her bed was soaked with milk and she was covered in cornflakes. I've asked them to help her take
her medications, they get left on her table and we find them in her bed. Bedding is dirty, food in her bed and is left. Her legs are covered in bruises, she has a wound on her bottom caused by being pulled up the bed on a sheet, none of this was reported to NOK. Putting incontinence pads on her when she's not incontinent, all she needs is help to the toilet, pure laziness. Shocking care.
Reply from Susan Doyle, Home Director at Gifford House Care HomeYour Nan has been with us since January, and recent concerns were raised. We responded promptly, asking for a review of her care plan. We aim to support residents' independence. Her dietary needs have been addressed, and speech and language referrals made to assess safe food consistency. For now, her NOK agreed on soft food. She prefers to feed herself, which may result in spills. On two occasions, a nurse offered medication during meals, but her NOK suggested giving it after. We've asked for meetings with you and the NOK, and referrals are in place. Public platforms don't fully reflect her needs or the steps we've taken. Family expectations can differ from the resident's needs, especially with multiple NOKs. We have provided two responses since, and a meeting is still pending. Issues like skin condition and continence are discussed with her NOK, but information can be misunderstood. We want to meet to clarify actions taken and agreements with her NOK.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K T (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's care at Gifford House was excellent. Throughout her time there she made lovely relationships and settled well. She was cared for extremely well by all of the staff. The family also felt so well supported during the last few weeks of mum's life. Thank you for looking after her and us and for the
kindness shown at such a difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G M (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Gifford House on Linford Ward for 14 months. She was so well cared for by all the wonderful people who work there. We will always be grateful to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kerry C (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was moved into Gifford house in September 2023 and I had heard such horror stories bout care homes. But this is the best place ever for my dad, he has flourished and put on weight always clean-shaven and washed clothes. I would never move him, he is there now for the duration. The staff are so
helpful and kind and you can turn up any time of day and all the residents are happy and clean and if I have to go into care in the future this would be my home of choice.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for taking the time for your lovely review. We will share your comments with the staff. We are honoured that you have entrusted us with the care of your Dad and it is our privilege to have him at Gifford House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda A (Wife of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, my husband had great care, he was always shaved, hair cut, clean and he was happy there, spoke about the different staff members with fondness. Sorry he had to move.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maria Y (Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
To everyone at Gifford House.
I would like to wish all the staff a very Merry Christmas and to take this opportunity to say a big thank you for all the excellent care and support I have been given. Especially many of the staff members, there are so many I could name, but the list is just too long.
I
had such a fear of coming to a care home, but that fear has very much been alleviated by all the staff. So again, thank you all.
Merry Christmas and a very Happy New year!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne J (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gifford House have given the best care. I cannot thank all the staff enough for looking after my dad. I would also like to thank the staff for all the support they have given my mum and family. I would highly recommend anyone who has to make a difficult decision as Gifford House is like a home from
home.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you for taking the time to leave a review, it really is appreciated and helps others when making such an important decision for their loved ones.
It has been an absolute privilege and pleasure to care for your dear father, Mum was here every day and also became part of the family here. You are always welcome and we hope Mum can visit and have a coffee with us.
We will share your lovely comments with all the staff.
Take care of yourselves, we hope to see you all again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda E (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was taken into Gifford House in September 2023. He was extremely frail and very much in need of nursing support. Gifford House provided exceptional care with a very friendly approach. They took time to get to know Dad as a person and to understand his needs.
The environment is clean and the decor
is in lovely condition. I would certainly recommend this nursing home and I am more than grateful to all nurses and carers. Only drawback is it's very costly.
Reply from Susan Doyle, Home Director at Gifford House Care HomeThank you so much for your kind words and for taking the time to write a review.
It has been an absolute pleasure to have cared for your Dad.
I will pass on your kind words and thanks to all the staff and please know you are always welcome to pop in for a coffee.
Take care of yourselves.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda J (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Gifford House were lovely to my dad in his last days.
They were helpful to all our family and helped Dad keep his dignity to the last.
They could not have done more for my dad or us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judy W (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of our whole family please accept our heartfelt thanks for the care and dignity all the staff at Gifford House showed to our dear dad during the final two weeks of his life. He meant the world to us all and to see how well he was cared for made his passing a little easier to bear. We know
the staff there made his time there relaxing and comfortable, they made sure that he always had his beloved walking stick on his bed as a comfort. The whole family were made welcome even though we sometimes took over the room.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Les D (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
To all at Bowers Gifford Care Home, can i just say a huge big thanks for what you all did for our mum. The staff and sisters were all fantastic and, for the short time she was there, she was made very welcome and looked after. Again, thanks from the bottom of our hearts, son of passed resident.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you so much for your kind words and for taking the time to write a review.
It has been an absolute pleasure to have cared for your mum and also having the opportunity to meet you all.
We are so pleased that your memories of her time at Gifford House will be happy ones.
I will pass on your kind words and thanks to all the staff and please know you are always welcome to pop in for a coffee.
Take care of yourselves.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mavis G (Wife of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are kind and caring, could not fault in any way. Highly recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maralyn M (Sister of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was admitted and was made very welcome. Her feet were done the next day, he hair was done the next day, and she had all her needs met and looked much better within the week. She has settled in really well, and all the staff are caring and proficient.
Reply from Manish Chotai, Director at Gifford House Care HomeThank you for taking the time to write such a lovely review.
We are pleased that you have had a positive experience and your sister is looking well.
We are lucky that we have a beautiful hair salon, and the hairdressers also visit residents in their rooms to ensure that all residents have their hair cut and styled regularly.
The Chiropodist has, over the years, been looking after our resident's feet which makes them feel and look better.
We are pleased that your sister's experience has been positive and that you feel that she is looking better and settled at Gifford House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eve H (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We love one particular member of staff!
She always makes us laugh and has time to spend a moment to chat.
Lovely lady - excellent care.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your views and experience.
We are pleased that you feel that Gifford House has happy staff and you are satisfied with the care we provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Sister of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is kept immaculate. The gardens are beautiful, where residents can sit if they wish. All staff are excellent; they pop into my sister's room just to say "hello2 or if she would like anything. She feels safe and cared for in Gifford House and is happy to stay there.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your feedback.
We are very pleased your sister feels safe and cared for at Gifford House.
We appreciate you taking the time to share your views. We will share them with the staff.
We are lucky to have such large garden areas, and with the lovely weather we are having, I am sure you and your sister can enjoy more time outside.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jules T (Son of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you are faced with difficult decisions such as entrusting your Mum's care to somewhere like Gifford House, you want to be sure you've made the right decision.
In my view, I believe that there's no better place for Mum to be.
Mum always appears to be looked after well, and all of her care needs
are administered with respect and dignity.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you very much for your lovely review.
We are honoured that you have entrusted us with the care of your mum, and it is our privilege to have her at Gifford House.
We will share your positive comments with our staff. They will appreciate them and use them as motivation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H C (Niece of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited our uncle, party of four, having travelled two and a half hours. Very clean, warm and friendly on arrival, it was our first time visiting. Went out of their way to find our uncle, who was having an eye test. Tea/coffee etc. on hand which was very welcome. He appeared well looked after. Staff
are friendly and professional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother was found a bed at Gifford House by the hospital where she was a stroke patient.
Today when I visited her I found her suffering from another stroke. I called for a nurse who when told replied that had she taken her medication this would not have happened. I asked her to call an ambulance
which she said wasn’t necessary. When I said I would call for one she reluctantly did so. I followed up her call with another to 999. The ambulance arrived and they assessed her for signs of stroke. She was taken to the hospital. The help that she needed was not forthcoming. I had to fight to see her care plan and was not allowed to take photos of it. I did take notes. I found the overall management to be below par.
The majority of the staff were excellent. I have told the hospital to not discharge her back to their care. I have made a formal complaint.
Reply from Manish Chotai, Director at Gifford House Care HomeWe had received your email and as indicated to you, were in the process of reaching out to you following a full investigation. The investigation was discussed with you at our meeting on 22nd May.
As explained, we are expected to prevent unnecessary hospital admissions by having our nurses assess the residents. At your request, the nurse called an ambulance and mum was taken to A&E where it was confirmed there were no new strokes.
Mum’s care plan can be viewed and discussed with the nurses and we encourage relatives’ input. You did look at the care plan and were also given details as to how to make a complaint.
We can only apologise that you feel the experience did not meet your expectations.
As discussed, we felt that our staff could have communicated in a better manner and not become defensive. However, as explained it's normal human reaction to get defensive when being attacked.
The incident has highlighted to us that we need to train our staff to calmly respond to relatives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol H (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gifford House provided the best care possible for my dad. They also care for the whole family.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you so much for your kind words and for taking the time to write a review.
It has been an absolute pleasure to have cared for your Dad and also have the opportunity to meet you all.
We are so pleased that your memories of his time at Gifford House will be happy ones.
I will pass on your kind words and thanks to all the staff, and please know you are always welcome to pop in for a coffee.
Take care of yourselves.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jade J (Sister of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law was placed in Gifford House for palliative care. From the moment he arrived, he was treated with the utmost care and dignity. Nothing was too much for the staff who were very attentive. He really enjoyed the food which was always to a lovely standard. As a family, we really enjoyed
the family room, where we could visit together. Overall, I would highly recommend Gifford House, it was a lovely space for my brother-in-law to spend his last few days.
Reply from Manish Chotai, Manager at Gifford House Care HomeThank you so much for taking the time to write a review. It has been an absolute pleasure to have cared for your brother and to have met all his lovely family. I am so pleased that you have some happy memories of the time he stayed with us and you could have some quality time as a family, all together. I will pass your kind words and thanks to all the staff and please know you are always welcome to pop in for a coffee. Take care of yourselves, all the staff and myself send our thoughts and best wishes to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.2 (9.228)

Overview of Review Score

The Review Score of 9.2 (9.228) out of 10 for Gifford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.228 for Gifford House Care Home is calculated as follows: ( (163 Excellents x 5) + (56 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (21 Very Poors x 1) ) ÷ 272 Ratings = 4.228
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Gifford House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gifford House Care Home to verify any information. View our terms and conditions. Gifford House Care Home has an Enhanced Service - more info.