Gifford House Care Home

London Road, Bowers Gifford, Basildon SS13 2EY
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9.4 88 Reviews
  • Gifford House Care Home, Basildon
Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care.

The home is able to care for one hundred and two clients in comfortable surroundings. Gifford House is situated on the outskirts of Basildon, set in extensive landscaped grounds.

Gifford House offers all the advantages of a purpose building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite facilities and in addition there are spacious supported bathrooms and shower rooms. They encourage residents to bring along any personal or favourite furnishings, ornaments or pictures and will assist in personalising rooms to individual taste.

The home has six lounges and four dining rooms. It also has a cinema room where residents can enjoy their favourite films, an activity room for residents and a private dining room for residents and families.

Gifford house is set up to ensure that everyone within it is viewed as an individual and is cared for in a way they prefer. The family orientated feel to the home gives a professional yet warm approach to care for any much-loved member of your family.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 102 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Susan Doyle (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (102)
  • Couples/Companion Rooms (0)

Gifford House Care Home Reviews (88)

9.4

Gifford House Care Home has a Review Score of 9.4 (9.360) out of 10, based on 17 reviews in the last 2 years.
Over all time Gifford House Care Home has 88 reviews.

Overall Experience
  • 67
  • 15
  • 2
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  • 3
Date Published
  • 88
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  • 17
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Reviewer Connection to Gifford House Care Home
  • 39
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  • 3
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Total of 88, showing 21-40
Review from Russel H (Son-in-law of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff we have met while my father-in-law has been in Gifford House have been very friendly, helpful and caring. In particular, would like to say what a lovely person one lady is; she always makes us all laugh and spend a moment or two with us - an excellent carer. Also, special thanks to another
member of staff who has been fantastic.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to write such a lovely review.
We are pleased that you enjoy visiting your father-in-law.
We will share your positive comments with our staff, including you finding some of them to be amazing. They will appreciate them and use them as motivation.

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Review from D C (Sister of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is kept immaculate. The gardens are beautiful, where residents can sit if they wish. All staff are excellent; they pop into my sister's room just to say "hello2 or if she would like anything. She feels safe and cared for in Gifford House and is happy to stay there.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your feedback.
We are very pleased your sister feels safe and cared for at Gifford House.
We appreciate you taking the time to share your views. We will share them with the staff.
We are lucky to have such large garden areas, and with the lovely weather we are having, I am sure you and your sister can enjoy more time outside.

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Review from Jules T (Son of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you are faced with difficult decisions such as entrusting your Mum's care to somewhere like Gifford House, you want to be sure you've made the right decision.
In my view, I believe that there's no better place for Mum to be.
Mum always appears to be looked after well, and all of her care needs
are administered with respect and dignity.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you very much for your lovely review.
We are honoured that you have entrusted us with the care of your mum, and it is our privilege to have her at Gifford House.
We will share your positive comments with our staff. They will appreciate them and use them as motivation.

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Review from H C (Niece of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited our uncle, party of four, having travelled two and a half hours. Very clean, warm and friendly on arrival, it was our first time visiting. Went out of their way to find our uncle, who was having an eye test. Tea/coffee etc. on hand which was very welcome. He appeared well looked after. Staff
are friendly and professional.
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Review from J H (Daughter of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother was found a bed at Gifford House by the hospital where she was a stroke patient.
Today when I visited her I found her suffering from another stroke. I called for a nurse who when told replied that had she taken her medication this would not have happened. I asked her to call an ambulance
which she said wasn’t necessary. When I said I would call for one she reluctantly did so. I followed up her call with another to 999. The ambulance arrived and they assessed her for signs of stroke. She was taken to the hospital. The help that she needed was not forthcoming. I had to fight to see her care plan and was not allowed to take photos of it. I did take notes. I found the overall management to be below par.
The majority of the staff were excellent. I have told the hospital to not discharge her back to their care. I have made a formal complaint.
Reply from Manish Chotai, Director at Gifford House Care Home

We had received your email and as indicated to you, were in the process of reaching out to you following a full investigation. The investigation was discussed with you at our meeting on 22nd May.
As explained, we are expected to prevent unnecessary hospital admissions by having our nurses assess the residents. At your request, the nurse called an ambulance and mum was taken to A&E where it was confirmed there were no new strokes.
Mum’s care plan can be viewed and discussed with the nurses and we encourage relatives’ input. You did look at the care plan and were also given details as to how to make a complaint.
We can only apologise that you feel the experience did not meet your expectations.
As discussed, we felt that our staff could have communicated in a better manner and not become defensive. However, as explained it's normal human reaction to get defensive when being attacked.
The incident has highlighted to us that we need to train our staff to calmly respond to relatives.

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Review from Carol H (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gifford House provided the best care possible for my dad. They also care for the whole family.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you so much for your kind words and for taking the time to write a review.
It has been an absolute pleasure to have cared for your Dad and also have the opportunity to meet you all.
We are so pleased that your memories of his time at Gifford House will be happy ones.
I will pass on your kind words and thanks to all the staff, and please know you are always welcome to pop in for a coffee.
Take care of yourselves.

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Review from Jade J (Sister of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law was placed in Gifford House for palliative care. From the moment he arrived, he was treated with the utmost care and dignity. Nothing was too much for the staff who were very attentive. He really enjoyed the food which was always to a lovely standard. As a family, we really enjoyed
the family room, where we could visit together. Overall, I would highly recommend Gifford House, it was a lovely space for my brother-in-law to spend his last few days.
Reply from Manish Chotai, Manager at Gifford House Care Home

Thank you so much for taking the time to write a review. It has been an absolute pleasure to have cared for your brother and to have met all his lovely family. I am so pleased that you have some happy memories of the time he stayed with us and you could have some quality time as a family, all together. I will pass your kind words and thanks to all the staff and please know you are always welcome to pop in for a coffee. Take care of yourselves, all the staff and myself send our thoughts and best wishes to you all.

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Review from J C (Resident) assisted by family/friend published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This care home seems to be struggling with a lack of staff. This means that some of the staff are very stressed which affects everyone. The room I stayed in had a badly stained carpet and very patchy walls and looked in urgent need of redecorating. The food was overcooked and impossible to cut. They
have good facilities but don't seem to use them. Shame as some of the staff are lovely. If they can only tackle these problems it could be a great care home again.
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Review from Sarah M (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was at Gifford House for palliative care for just over a month. All the staff were friendly and helpful and the room was clean. We were able to take in his own TV so we could show him our photos on a large screen. Thank you to everyone who cared for him.
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Review from John C (Son of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was placed at Gifford House Care Home for Palliative care due to her Metastatic Cancer for 8 weeks. From day one she was treated with dignity and kindness by all the staff, who were excellent on Linford Unit. The staff attended to all of her needs in a cheerful and caring way, they persevered
with her initial lack of appetite which then improved significantly. All visitors were made to feel welcome and although busy, the nurses were always willing to talk to my brother and I about mum's care, showing a detailed understanding of mum's condition, symptoms and needs. They chased up her referral for Physiotherapy treatment so that mum was able to move from her bed to a reclining chair which allowed her to move out of her room on occasions. All aspects of mums care were dealt with professionally, with attention to her personal needs. Mum passed away rather suddenly but I was very comforted to hear that she was with two staff who knew her really well and who cared enormously about her.
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Review from Louise C (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy that my mum is settled and loves living in Gifford House, the staff are lovely and really go the extra mile. Thank you so much.
Reply from Sue Doyle, Manager at Gifford House Care Home

Thank you for taking the time for your lovely review.
We will share your comments with the staff.
Mum has now been with us for three years and we are privileged that you have trusted us to care for her.
Thank you for taking the time to express your views.

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Review from Stephen S (Son of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was cared for and treated with the utmost respect by all the staff at Gifford House. I cannot thank everyone at the nursing home enough for all the care they provided for my mum.
Reply from Sue Doyle, Manager at Gifford House Care Home

Thank you for taking the time for your lovely review.
We will share it with the staff.
It was a pleasure to provide care for your mum and we are thankful to have been trusted to do so. I am pleased you feel Mum was well cared for and hope you have good memories of her at Gifford House.
As the weather improves and we have more outdoor gatherings please join us. You are always welcome.
Take care of yourselves and hope to see you again.

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Review from J W (Son of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After nearly two years of trying to get my mother down to Essex from London, Gifford House was always our first choice. The care and facilities at Gifford House were excellent. My mothers' room was spacious and clean with an excellent outward view. I have no hesitation to recommend Gifford House with
their staff to anyone who needs a good nursing home.
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Review from D Y (Sister of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. Extremely clean and well-kept home.
Reply from Sue Doyle, Manager at Gifford House Care Home

Thank you for taking the time to write such a lovely review.
We will share them with all the staff. They will appreciate your comments.
Hopefully, as the weather becomes warmer we are hoping that we will be able to have our annual summer garden party.

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Review from Tracy P (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was in Gifford House for five months as at that time needed nursing care. Management and the staff have all been amazing, they were all friendly. Mum always looked well kept and had also gained in weight. They were always chatty to Mum and were happy. The home was very clean and tidy. Mum
gained her independence and has now gone into residential care. Amazing home.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to write such a lovely review.
Your mum was a happy, lovely lady who made us all smile daily.
We were honoured that you entrusted us with the care of your mum and it was our privilege to have had her at Gifford House.
We are pleased that your mum has done so well that she no longer needed nursing care however we will miss her. Please keep in touch and you are always welcome to bring Mum for a cake and cappuccino.
I know she is settled in her new home and I wish her all the happiness, she is a special lady and has a lovely family.
We will share your positive comments with our staff. They will appreciate them and use them as motivation.

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Review from Mandy B (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad received excellent nursing care from the minute he entered Gifford House. He was treated with kindness and dignity. Some members of the nursing and care staff were outstanding and we felt reassured as a family that his needs would be met and he would be treated like he was a member of their own
family which was a comfort to us. They seemed short-staffed but still found time for all of us. Dad's care was covered by the NHS but learnt it would be expensive and don't feel it would have been value for money otherwise.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your lovely review.
We are pleased that your dad received excellent nursing care at Gifford House and was treated with dignity, kindness and like a member of our extended family.
We will share your positive comments with our staff including you finding some of them to be outstanding. They will appreciate them and use them as motivation.

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Review from Ian L (Son of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my dad only spent a short time at Gifford House under palliative care, from day one it was clear how dedicated and kind all the staff are. As a family at such a difficult time, this meant so much and we took great comfort and reassurance from the kindness and dignity shown to Dad and to us.
We thank every member of staff - you are amazing people.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your lovely review.
We are pleased that we were able to provide your dad with palliative care at Gifford House. We are also pleased that you found our staff to be dedicated and felt that your dad was treated with dignity and kindness.
We will share your positive comments with our staff including you finding some of them to be amazing. They will appreciate them and use them as motivation.

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Review from Jean H (Wife of Resident) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and understanding my husband receives I cannot fault and will be forever grateful to the staff who care for him. My thanks.
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Review from J E (Daughter of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was at Gifford House for 4 months and passed away on the 24th of June. The care she received was excellent and the staff were lovely. I know she was in safe hands at all times. A lovely care home. Thank you.
Reply from Sue Doyle, Manager at Gifford House Care Home

Thank you for your lovely review. We were honoured that you entrusted us with the care of your Mum and it was our privilege to have had her at Gifford House. Your Mum was a lovely person with a pleasant nature, lovely smile and a witty personality that we will all remember and miss. We will share your positive comments with our staff. They will appreciate them and use them as motivation.

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Review from Paul M (Sister of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Gifford House Care Home and the care he got was excellent from every carer who worked there. The carers have time for everyone in their care and for family who visit. Covid-19 is not the best but they always make sure care comes first for everyone, this is a big thank you from
my dad and his son. Thank you.
Reply from Sue Doyle, Manager at Gifford House Care Home

Thank you very much for your lovely review.


It was a pleasure to care for your father, he is a real gentleman and was always complimenting his carers.


We are pleased that we jointly managed to reduce his needs and enable him to relocate.


Should things change, he is more than welcome back including to our new Residential unit.


We will share your positive comments with our staff. They will appreciate them and use them as motivation.

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Current Review Score: 9.4 (9.360)

Overview of Review Score

The Review Score of 9.4 (9.360) out of 10 for Gifford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.576 for Gifford House Care Home is calculated as follows: ( (162 Excellents x 5) + (13 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 198 Ratings = 4.576
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.784 Points relating to the number of positive Reviews for Gifford House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 16 Positive Reviews ÷ 20.4 = 0.784
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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