Gifford House Care Home

London Road, Bowers Gifford, Basildon SS13 2EY
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9.2 101 Reviews
  • Gifford House Care Home, Basildon
Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care.

The home is able to care for one hundred and two clients in comfortable surroundings. Gifford House is situated on the outskirts of Basildon, set in extensive landscaped grounds.

Gifford House offers all the advantages of a purpose building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite facilities and in addition there are spacious supported bathrooms and shower rooms. They encourage residents to bring along any personal or favourite furnishings, ornaments or pictures and will assist in personalising rooms to individual taste.

The home has six lounges and four dining rooms. It also has a cinema room where residents can enjoy their favourite films, an activity room for residents and a private dining room for residents and families.

Gifford house is set up to ensure that everyone within it is viewed as an individual and is cared for in a way they prefer. The family orientated feel to the home gives a professional yet warm approach to care for any much-loved member of your family.
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Care Provided by Gifford House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

prices are on enquiry- on assessment

Contact Gifford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Gifford House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Doyle (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (102)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • everybody welcome- Walkins are welcome

Parking

  • parking onsite

Gifford House Care Home Reviews (101)

9.2

Gifford House Care Home has a Review Score of 9.2 (9.228) out of 10, based on 23 reviews in the last 2 years.
Over all time Gifford House Care Home has 101 reviews.

Overall Experience
  • 73
  • 21
  • 2
  • 1
  • 4
Date Published
  • 101
  • 15
  • 15
  • 23
  • 78
Reviewer Connection to Gifford House Care Home
  • 43
  • 13
  • 8
  • 8
  • 7
  • 7
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 101, showing 61-80
Review from L D (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum was given went way above and beyond our expectations. We couldn't have wished for better. We put our trust in their hands, and we couldn't be more grateful that Mum was treated with respect and love, right up to her passing, which was dealt with the utmost sensitivity, respect and dignity.
Can't thank you enough.
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Review from Linda M (Next of Kin) published on 2 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I first entered Gifford House Care Home 4 and a half years ago as I was looking for a suitable place for my mum to move into, as she was unable to live at home independently. I knew as soon as I walked into the reception area that it was going to be the place for mum. It was light and cheery and it
didn't have that smell about it.
To this day, I have not regretted my decision. Although mum found the change difficult at first, she soon adapted and made lots of friends. The staff became a second family for her and she thrived.
I cannot praise the staff enough. They were very supportive of mum and myself and I am very grateful for everything they did for her whilst she was there. Unfortunately, she passed recently with her care home family with her, as I couldn't get to the home in time.
I would definitely recommend Gifford House Care Home.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your lovely review. It was a pleasure to have met and cared for your Mum, who was such a lovely lady. You and your family are welcome at Gifford House anytime.
Please join Friends of Gifford House and get invited to all our special events such as Guy Fawkes celebrations, Summer garden parties, Christmas parties. Please visit us anytime for a coffee. We will share your comments with our team. They will appreciate your feedback and use them to further improve our service. Thank you for taking the time to review Gifford House Care Home.
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Review from Sally B (Daughter of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I attended a resident and family/carer firework party tonight with my Dad. Dad is poorly with Alzheimer's and Cancer. We both really enjoyed the evening food, drink and fireworks included. The staff are always friendly and although Dad has his bad and sad days we know he is happy and looked after. He
is normally asleep and in bed by 7pm. Tonight he was in the lounge chatting and listening to the families until 9pm.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your comments in relation to the recent
Halloween/ Fireworks party at Gifford House.
We are pleased that your Dad and family enjoyed our popular event. This year we had over 300 people attending that enjoyed the party.
We find that our residents enjoy activities and interactions with family and friends. As you are aware to facilitate this we have the following within Gifford House:
1.    Interactive Magic table in our family-friendly activity room.
2.    Cinema room where a variety of movies and programmes are shown.
3.    Private dining room for special meals with family.
4.    Club lounge to relax.
5.    Our Residents shops which include the Post Office, Charity Shop, General store and Coffee shop.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
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Review from M H (Granddaughter of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for all your help with my nan. I honestly couldn't thank your staff enough for how much the family was made to feel welcome. I would highly recommend your care home. Thank you so much.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your lovely review.
It was a pleasure to have met and cared for your Nan, who was such a lovely lady.
You and your family are welcome at Gifford House anytime.
Please join Friends of Gifford House and get invited to all our special events such as Guy Fawkes celebrations, summer Barbeques, Christmas Parties. Visit us anytime for a coffee.
We will share your comment with our team. They will appreciate your positive comments and use them to further improve our service.
Thank you for taking the time to review Gifford House Care Home.
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Review from J W (Relative of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care, I can't fault this home at all. I just wish my family member was in your care from the start.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your complimentary review.
We are pleased that your expectations were met.
Your review will motivate our team.
Thank you for taking the time to review Gifford House.
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Review from T F (Mother of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you from the bottom of my heart for making my mum as comfortable as can be, at the end of her life. I couldn't wish for better carers, nurses and staff, you are all amazing. Thank you for welcoming all of the family in this beautiful care home.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for such a positive review.
It was our privilege to care for your mum.
We will share your positive comments with our team as it will motivate them to further improve our service.
Thank you for taking the time to review Gifford House Care Home.
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Review from A W (Grandson of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home was absolutely amazing. They looked after my nan so well, I know for a fact they made her so comfortable, and I honestly could not thank the care home enough. They did regular check-ups and overall, they were so supportive.
Reply from Susan Doyle, Manager at Gifford House Care HomeWe are very grateful to receive such a lovely review, it was a pleasure to care for your nan.
We will share your comment with our team. They will appreciate your positive comments and use them to further improve our service.
Thank you for taking the time to review Gifford House Care Home.
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Review from Tracey F (Daughter-in-law of Resident) published on 1 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day mum arrived at Gifford House, until the time she sadly passed away, our experience was exceptional.
The care mum received was beyond our expectations and mum was made to feel as though she was part of their family.
Nothing was too much for any member of staff and they would always go
the 'extra mile' to make sure mum was comfortable and attended to her needs, including considering our request for mum to have a room with a garden view as mum spent many hours of enjoyment at home in her garden and we felt this was important to mum. Mum was always well presented and cared for.
I cannot praise Gifford House enough for their help and support at such a difficult time, not only for mum but for the whole family.
We feel so lucky to have had the opportunity of mum staying at Gifford House and wouldn't hesitate in recommending to anybody who finds themselves in the unfortunate position of their loved one needing care.
A huge 'thank-you' to Gifford House and your amazing team.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for taking the time to review Gifford House.

It was a pleasure to have met and cared for such a lovely lady.

We are glad that you had a positive experience.

You and your family are welcome at Gifford House anytime. Please join us for future events and visit us anytime for a coffee.

We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.

Thank you.
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Review from Susan D (Daughter of Resident) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Gifford House until his passing, he was admitted to Gifford House due to his previous home not being able to meet his needs after a short spell in hospital. My father had dementia and we were told constantly that he had become aggressive, although we never saw this. When
dad was taken to Gifford House the first thing he said was “it’s lovely here” and for him to say these words meant so much, as he had never commented on his previous home. The staff soon got to know dad and his dislikes and likes and always told him or asked his permission to carry out any task. He was always clean-shaven and nicely dressed, nothing was too much to ask. In his final hours, the support we had as a family was truly amazing. My only regret was that we had not found out about Gifford House when looking for a care home for him. He was only there for four months but he enjoyed those four months even as his health deteriorated.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for taking the time to review Gifford House.
It was a pleasure to care for your father. His sense of humour brought a smile to our faces.
It means so much to us to hear that you have happy memories of him.
You and your family are welcome at Gifford House anytime so we look forward to you visiting us soon.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
Thank you.
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Review from N P (Granddaughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and accommodating.
My grandad appears to be happy and has settled in well.
Thank you.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for taking the time to review Gifford House.
We are honoured that you have entrusted us with the care of your Grandad and it is our privilege to look after such a lovely man.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
Thank you
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Review from Christine B (Wife of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Gifford House for end of life nursing. The staff were marvellous, dedicated and passionate and caring. He felt at home there. The staff were very professional and always welcomed our family and visitors.
The home itself is spotless and kept to a high standard.
The rooms were good,
with nice outlooks. I would certainly recommend the home to friends and family and would be my first choice if I ever needed to go into care.
I am so pleased that my husband spent his last days here.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for taking the time to review Gifford House especially at such a difficult time.

All our staff are committed to providing the best possible care experience for all our residents.

We are honoured that you had entrusted us with the care of your husband and it was our privilege to look after such a lovely man.

We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
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Review from A S (Son of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was treated with the utmost respect and care. The staff were fantastic.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your kind words.
We hope you have fond memories of your father's time at Gifford House.
We thank you for taking time to share your experience. We will pass on your comments to our staff, they will appreciate them and use them to further improve our service.
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Review from Donna S (Niece of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
You only need to walk through the door and you know! An amazing sense of this in the place.
The standards are high. Clean and the staff are lovely.
Wouldn't put my loved ones anywhere else.
Highly recommend.
Just look for yourself.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for taking the time to review Gifford House.
All our staff are committed to providing the best possible care experience for all our residents.
We will share your comments with our staff.
Thank you.
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Review from Nana B B (Wife of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are nice, caring and helpful. Any concerns raised with management seemed to be dealt with. Really appreciated the care given to my husband.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for taking the time to review Gifford House.
All our staff are committed to providing the best possible care experience to all our residents. We are pleased that you felt supported and please visit us.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
Thank you.
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Review from Ian B (Son of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not ask for more from a nursing home. Looking after my Mum better than I ever could. Thank you.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for taking the time to review Gifford House.
All our staff are committed to providing the best possible care experience to all our residents.
We are honoured that you have entrusted us with the care of your mother.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
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Review from Christine C (Daughter of Resident) published on 9 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Gifford House enough, my dad arrived on 8th January 2019 and passed on 4th April 2019. In the time he was there the carers and nurses were brilliant, very professional and compassionate. I'm so glad my dad had his final months here, wouldn’t have wanted him anywhere else, they truly
are angels.
Would highly recommend anyone sending there loved ones here.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for taking the time to review Gifford House.
All our staff are committed to providing the best possible care experience to all our residents.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
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Review from Shirley S (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All was very good. All staff friendly and helpful. Cannot fault anything. Mum was in tears when it was time to go. Please carry on with the good work. All our thanks.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for taking the time to review Gifford House Care Home.
We are happy that we were able to assist by having your Mum at Gifford House for a short time and delighted that she enjoyed her time at Gifford House.
We value your comments and we will continue doing our best.
Thank you once again.
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Review from Jayne M (Granddaughter of Resident) published on 22 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum was a resident of Gifford House during the month of January. On arrival, she was greeted by management welcoming her to the home. She was treated with respect all the time during her stay. Staff were always respectful and helpful to both my Mum and me when I visited. I am a nurse at a hospital
in London was very impressed with the facilities the home provided and was pleased that she had been placed at Gifford. My Mum was at Gifford for palliative care so when the time came and she was passing away, I was supported by the staff so well and your staff are a credit to the home. I also found the team very supportive to my bother at the time and after my Mum passing everything was done with dignity.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for taking the time to review Gifford House Care Home.
We are pleased that we were able to assist you and your family at such a difficult time.
We will use your comments to further improve our service.
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Review from Mary W (Daughter of Resident) published on 21 March 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Care is poor in all areas, would not recommend placing your loved one in this home. I wish I hadn’t.
Reply from Manish Chotai, Director at Gifford House Care HomeWe are sorry you feel that we failed.
We will use your comments to learn from and improve our service.
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Review from Margot (Daughter of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gifford House is an exceptional care home. It has been purpose-built and designed totally with the resident's needs in mind. The staff are dedicated and empathetic.
My mum is receiving end of life care and they are so mindful of the family's needs as well. I can’t believe that a home of such value
is available to my mum, who is of very limited financial resources. I hope the home and staff get recognition for their exemplary level of care and dedication.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your review and comments.
We value your comments and we will continue to do our best.
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Current Review Score: 9.2 (9.228)

Overview of Review Score

The Review Score of 9.2 (9.228) out of 10 for Gifford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.228 for Gifford House Care Home is calculated as follows: ( (163 Excellents x 5) + (56 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (21 Very Poors x 1) ) ÷ 272 Ratings = 4.228
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Gifford House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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