Gifford House Care Home

London Road, Bowers Gifford, Basildon SS13 2EY
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9.4 88 Reviews
  • Gifford House Care Home, Basildon
Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care.

The home is able to care for one hundred and two clients in comfortable surroundings. Gifford House is situated on the outskirts of Basildon, set in extensive landscaped grounds.

Gifford House offers all the advantages of a purpose building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite facilities and in addition there are spacious supported bathrooms and shower rooms. They encourage residents to bring along any personal or favourite furnishings, ornaments or pictures and will assist in personalising rooms to individual taste.

The home has six lounges and four dining rooms. It also has a cinema room where residents can enjoy their favourite films, an activity room for residents and a private dining room for residents and families.

Gifford house is set up to ensure that everyone within it is viewed as an individual and is cared for in a way they prefer. The family orientated feel to the home gives a professional yet warm approach to care for any much-loved member of your family.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 102 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Susan Doyle (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (102)
  • Couples/Companion Rooms (0)

Gifford House Care Home Reviews (88)

9.4

Gifford House Care Home has a Review Score of 9.4 (9.360) out of 10, based on 17 reviews in the last 2 years.
Over all time Gifford House Care Home has 88 reviews.

Overall Experience
  • 67
  • 15
  • 2
  • 1
  • 3
Date Published
  • 88
  • 1
  • 6
  • 17
  • 71
Reviewer Connection to Gifford House Care Home
  • 39
  • 11
  • 8
  • 6
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 41-60
Review from W G (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best care possible for five tears. Wonderful attention at all times. Couldn't wish for better service. The residents are all thriving. Happy environment and great location. Nothing but praise for everyone.
Reply from Sue Doyle, Manager at Gifford House Care Home

Thank you very much for your lovely review. We are honoured that you have entrusted us with the care of your father since May 2016 and it is our privilege to have him at Gifford House since then. Your father is a lovely person and has a very pleasant nature and personality. We are pleased that he likes it at Gifford House as much as we like having him with us. We will share your positive comments with our staff. They will appreciate them and use them as motivation.

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Review from Mia A (Great-granddaughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
To the people who took great care of my grandad, you are all so amazing! I can’t thank you enough for what you did for my grandad, you took great love and care with him.
I’m so happy that he had a happy time with all you wonderful people.
Reply from Susan Doyle, Manager at Gifford House Care Home

It was an absolute pleasure to have known and cared for your Granddad.
We will share your lovely comments with our staff. They will appreciate them and use them as motivation.
We would appreciate if you could contact us to discuss areas that you felt we could have done better. Your assistance will enable us to further improve our service.

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Review from Julia M (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gifford House nursing home is a very professional and well-managed residence for elderly people. It caters for all varieties of care in a well-structured way.
My Father who unfortunately passed away, this week, received the highest quality care. The staff are lovely, very kind and sympathetic, they
looked after my father as if he was their own family, and Dad treated them like they were his second family, during the lockdown when we couldn’t be there.
They are a very nice, friendly and very caring team of people, who I personally will miss, and they have helped, supported, nursed and cared for my Dad, in such a way that I will always be forever grateful.
If you read this, with any worries about putting your relative or loved one into a permanent residence, then I would just like to add that my family and I would highly recommend Gifford House and it’s the wonderful staff.
Reply from Susan Doyle, Manager at Gifford House Care Home

It was an absolute pleasure to have known and cared for your Dad. He was a lovely gentleman.
Please join Friends of Gifford House and attend our special events including Pamper days, Summer garden parties, Guy Fawkes celebrations, Christmas parties, Easter egg hunts and other events.
Please also visit us for a latte, your Dad’s favourite drink anytime.
We will share your lovely comments with our staff. They will appreciate your complimentary comments and use them to motivate them and further improve our service.

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Review from Debbie M (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad first came to this wonderful care home 3 years ago. What a truly amazing care home this was for not only my dad but our whole family. We all truly felt we were part of a big family. Every carer my dad had, worked so hard and all were so compassionate and attentive to not only my dad's needs but
if we ever had any worries or concerns, always dealt with them immediately.
The ladies in charge of activities never once missed a celebration, a birthday, Christmas, always putting every effort into every event. The last memory of my dad's room filled with St Patrick day banners and drawings. My dad being a proud Irishman in his time, who suffered with dementia looking with such joy in his eyes at all the colours. A memory as his daughter I will never forget.
This care home is a beautiful building, recently refurbed and so clean. As a family, we would highly recommend this home.
Sadly my dad has passed now but we will be forever grateful to all the team in this home.
Reply from Susan Doyle, Manager at Gifford House Care Home

It has been an absolute pleasure to have known and cared for your Dad. We will truly miss him, his bright eyes and smile.
It was also nice to have your mum visit daily and supporting our team at mealtimes. She has become part of our extended family.
Please join Friends of Gifford House and attend our special events including Guy Fawkes celebrations, Christmas parties, Easter eggs hunts, summer garden parties and other events. Please also visit us for a coffee anytime.
We will share your positive comments with our staff. They will appreciate your complimentary comments and use them to motivate and further improve our service.

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Review from Sarah H (Daughter of Resident) published on 20 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is fairly new to Gifford House and so we have been unable to get her a telephone line connection yet because the engineer cancelled due to the government lockdown. So the only contact we have with her is via a wonderful chat app group that provides families with lovely pictures of our loved ones.
However, today staff went that extra mile and arranged a video call with my mum it was a wonderful thing to do and really appreciated by us as a family particularly as today would have been my dad's birthday. Thank you to all the wonderful staff at Gifford House.
Reply from Manish Chotai, Director at Gifford House Care Home

Thank you for your lovely comments.
During this unusual and difficult time, we are pleased that we are able to provide relatives and residents with a bit of normality using technology.
Hopefully, this situation changes soon and we can have family and friends visiting us as before.

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Review from Carol B (Daughter of Resident) published on 9 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I knew my Mum needed nursing care after being very ill in hospital, I looked around several places for her but as soon as I walked through the doors of Gifford House I was certain this would be the one for her. For the last six months of her life, until she died peacefully on March 30th, she has
been very happy and extremely well cared for. All of the staff treated her with the utmost respect and dignity at all times, they are patient and very kind and there is nothing that they would not do for her. Family and all visitors are made very welcome and are cared for in every way, the lounge is a lovely place to sit and meet other people and the staff are helpful to you at all times. So thank you to all at Gifford House as not only did you make my Mums last few months of life very happy, it also gave me peace of mind that she was well taken care of at all times.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your lovely comments.


It was an absolute pleasure to have known and cared for your Mum. She was a real character.


Staff remember how much she enjoyed having numerous helpings of tomato soup and they are also missing nightly snacks of chocolate rolls and crisps with her.


Your Mum had a strong personality and knew what she wanted. She will be dearly missed by all at Gifford House.


Please join Friends of Gifford House and join us for special events including Guy Fawkes celebrations, Summer Garden parties, Easter egg hunts, Christmas parties and other events. Please visit us anytime for a coffee.


We will share your comments with our staff. They will appreciate your complimentary comments and use them to motivate and further improve our services.

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Review from Lesley M (Daughter of Resident) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Gifford House care home enough. My mum was cared for from February 2015 to when she sadly passed away in December 2019. From the moment I came through the door, I knew it was the right place for mum and in the end, it proved to be the best move we could have made. The care home facilities
are excellent and continually improving but what makes it truly exceptional is their wonderful, supportive and caring staff. It may be a nursing home but what they have done is made it like a home from home for the residents and their families to continue to share their life and build memories together. They have great family get-togethers from BBQs to Halloween parties which mum and I have so enjoyed. Mum loved living here and I have loved visiting her and that's the highest recommendation I can give. I cannot thank all the wonderful staff enough for their kindness, humour and brilliant care. 5 stars, it's a great home with exceptional staff.
Reply from Susan Doyle, Manager at Gifford House Care Home

We were honoured that you entrusted us with the care of your mother and it was our privilege to have her at Gifford House. Your mum was a lovely person with a very pleasant nature and smiley face that we will all remember and miss. We are so pleased that she enjoyed being at Gifford House and you enjoyed visiting her. Please join Friends of Gifford House and get invited to all our special events including Guy Fawkes celebrations, Summer garden parties, Easter egg hunts and Christmas parties. Please visit us anytime for a coffee.
We will share your comments with our staff. They will appreciate your complimentary comments and use them to motivate and further improve our service.

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Review from L D (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum was given went way above and beyond our expectations. We couldn't have wished for better. We put our trust in their hands, and we couldn't be more grateful that Mum was treated with respect and love, right up to her passing, which was dealt with the utmost sensitivity, respect and dignity.
Can't thank you enough.
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Review from Linda M (Next of Kin) published on 2 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I first entered Gifford House Care Home 4 and a half years ago as I was looking for a suitable place for my mum to move into, as she was unable to live at home independently. I knew as soon as I walked into the reception area that it was going to be the place for mum. It was light and cheery and it
didn't have that smell about it.
To this day, I have not regretted my decision. Although mum found the change difficult at first, she soon adapted and made lots of friends. The staff became a second family for her and she thrived.
I cannot praise the staff enough. They were very supportive of mum and myself and I am very grateful for everything they did for her whilst she was there. Unfortunately, she passed recently with her care home family with her, as I couldn't get to the home in time.
I would definitely recommend Gifford House Care Home.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your lovely review. It was a pleasure to have met and cared for your Mum, who was such a lovely lady. You and your family are welcome at Gifford House anytime.
Please join Friends of Gifford House and get invited to all our special events such as Guy Fawkes celebrations, Summer garden parties, Christmas parties. Please visit us anytime for a coffee. We will share your comments with our team. They will appreciate your feedback and use them to further improve our service. Thank you for taking the time to review Gifford House Care Home.

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Review from Sally B (Daughter of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I attended a resident and family/carer firework party tonight with my Dad. Dad is poorly with Alzheimer's and Cancer. We both really enjoyed the evening food, drink and fireworks included. The staff are always friendly and although Dad has his bad and sad days we know he is happy and looked after. He
is normally asleep and in bed by 7pm. Tonight he was in the lounge chatting and listening to the families until 9pm.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your comments in relation to the recent
Halloween/ Fireworks party at Gifford House.
We are pleased that your Dad and family enjoyed our popular event. This year we had over 300 people attending that enjoyed the party.
We find that our residents enjoy activities and interactions with family and friends. As you are aware to facilitate this we have the following within Gifford House:
1.   Interactive Magic table in our family-friendly activity room.
2.   Cinema room where a variety of movies and programmes are shown.
3.   Private dining room for special meals with family.
4.   Club lounge to relax.
5.   Our Residents shops which include the Post Office, Charity Shop, General store and Coffee shop.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.

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Review from M H (Granddaughter of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for all your help with my nan. I honestly couldn't thank your staff enough for how much the family was made to feel welcome. I would highly recommend your care home. Thank you so much.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your lovely review.
It was a pleasure to have met and cared for your Nan, who was such a lovely lady.
You and your family are welcome at Gifford House anytime.
Please join Friends of Gifford House and get invited to all our special events such as Guy Fawkes celebrations, summer Barbeques, Christmas Parties. Visit us anytime for a coffee.
We will share your comment with our team. They will appreciate your positive comments and use them to further improve our service.
Thank you for taking the time to review Gifford House Care Home.

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Review from J W (Relative of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care, I can't fault this home at all. I just wish my family member was in your care from the start.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your complimentary review.
We are pleased that your expectations were met.
Your review will motivate our team.
Thank you for taking the time to review Gifford House.

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Review from T F (Mother of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you from the bottom of my heart for making my mum as comfortable as can be, at the end of her life. I couldn't wish for better carers, nurses and staff, you are all amazing. Thank you for welcoming all of the family in this beautiful care home.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for such a positive review.
It was our privilege to care for your mum.
We will share your positive comments with our team as it will motivate them to further improve our service.
Thank you for taking the time to review Gifford House Care Home.

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Review from A W (Grandson of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home was absolutely amazing. They looked after my nan so well, I know for a fact they made her so comfortable, and I honestly could not thank the care home enough. They did regular check-ups and overall, they were so supportive.
Reply from Susan Doyle, Manager at Gifford House Care Home

We are very grateful to receive such a lovely review, it was a pleasure to care for your nan.
We will share your comment with our team. They will appreciate your positive comments and use them to further improve our service.
Thank you for taking the time to review Gifford House Care Home.

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Review from Tracey F (Daughter-in-law of Resident) published on 1 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day mum arrived at Gifford House, until the time she sadly passed away, our experience was exceptional.
The care mum received was beyond our expectations and mum was made to feel as though she was part of their family.
Nothing was too much for any member of staff and they would always go
the 'extra mile' to make sure mum was comfortable and attended to her needs, including considering our request for mum to have a room with a garden view as mum spent many hours of enjoyment at home in her garden and we felt this was important to mum. Mum was always well presented and cared for.
I cannot praise Gifford House enough for their help and support at such a difficult time, not only for mum but for the whole family.
We feel so lucky to have had the opportunity of mum staying at Gifford House and wouldn't hesitate in recommending to anybody who finds themselves in the unfortunate position of their loved one needing care.
A huge 'thank-you' to Gifford House and your amazing team.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to review Gifford House.


It was a pleasure to have met and cared for such a lovely lady.


We are glad that you had a positive experience.


You and your family are welcome at Gifford House anytime. Please join us for future events and visit us anytime for a coffee.


We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.


Thank you.

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Review from Susan D (Daughter of Resident) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Gifford House until his passing, he was admitted to Gifford House due to his previous home not being able to meet his needs after a short spell in hospital. My father had dementia and we were told constantly that he had become aggressive, although we never saw this. When
dad was taken to Gifford House the first thing he said was “it’s lovely here” and for him to say these words meant so much, as he had never commented on his previous home. The staff soon got to know dad and his dislikes and likes and always told him or asked his permission to carry out any task. He was always clean-shaven and nicely dressed, nothing was too much to ask. In his final hours, the support we had as a family was truly amazing. My only regret was that we had not found out about Gifford House when looking for a care home for him. He was only there for four months but he enjoyed those four months even as his health deteriorated.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to review Gifford House.
It was a pleasure to care for your father. His sense of humour brought a smile to our faces.
It means so much to us to hear that you have happy memories of him.
You and your family are welcome at Gifford House anytime so we look forward to you visiting us soon.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
Thank you.

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Review from N P (Granddaughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and accommodating.
My grandad appears to be happy and has settled in well.
Thank you.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to review Gifford House.
We are honoured that you have entrusted us with the care of your Grandad and it is our privilege to look after such a lovely man.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
Thank you

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Review from Christine B (Wife of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Gifford House for end of life nursing. The staff were marvellous, dedicated and passionate and caring. He felt at home there. The staff were very professional and always welcomed our family and visitors.
The home itself is spotless and kept to a high standard.
The rooms were good,
with nice outlooks. I would certainly recommend the home to friends and family and would be my first choice if I ever needed to go into care.
I am so pleased that my husband spent his last days here.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to review Gifford House especially at such a difficult time.


All our staff are committed to providing the best possible care experience for all our residents.


We are honoured that you had entrusted us with the care of your husband and it was our privilege to look after such a lovely man.


We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.

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Review from A S (Son of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was treated with the utmost respect and care. The staff were fantastic.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your kind words.
We hope you have fond memories of your father's time at Gifford House.
We thank you for taking time to share your experience. We will pass on your comments to our staff, they will appreciate them and use them to further improve our service.

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Review from Donna S (Niece of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
You only need to walk through the door and you know! An amazing sense of this in the place.
The standards are high. Clean and the staff are lovely.
Wouldn't put my loved ones anywhere else.
Highly recommend.
Just look for yourself.
Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to review Gifford House.
All our staff are committed to providing the best possible care experience for all our residents.
We will share your comments with our staff.
Thank you.

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Current Review Score: 9.4 (9.360)

Overview of Review Score

The Review Score of 9.4 (9.360) out of 10 for Gifford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.576 for Gifford House Care Home is calculated as follows: ( (162 Excellents x 5) + (13 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 198 Ratings = 4.576
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.784 Points relating to the number of positive Reviews for Gifford House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 16 Positive Reviews ÷ 20.4 = 0.784
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
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