Gifford House Care Home

London Road, Bowers Gifford, Basildon SS13 2EY
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8.8 96 Reviews
  • Gifford House Care Home, Basildon
Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care.

The home is able to care for one hundred and two clients in comfortable surroundings. Gifford House is situated on the outskirts of Basildon, set in extensive landscaped grounds.

Gifford House offers all the advantages of a purpose building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite facilities and in addition there are spacious supported bathrooms and shower rooms. They encourage residents to bring along any personal or favourite furnishings, ornaments or pictures and will assist in personalising rooms to individual taste.

The home has six lounges and four dining rooms. It also has a cinema room where residents can enjoy their favourite films, an activity room for residents and a private dining room for residents and families.

Gifford house is set up to ensure that everyone within it is viewed as an individual and is cared for in a way they prefer. The family orientated feel to the home gives a professional yet warm approach to care for any much-loved member of your family.
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Care Provided by Gifford House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

prices are on enquiry- on assessment

Contact Gifford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Gifford House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Doyle (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (102)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • everybody welcome- Walkins are welcome

Parking

  • parking onsite

Gifford House Care Home Reviews (96)

8.8

Gifford House Care Home has a Review Score of 8.8 (8.784) out of 10, based on 17 reviews in the last 2 years.
Over all time Gifford House Care Home has 96 reviews.

Overall Experience
  • 71
  • 18
  • 2
  • 1
  • 4
Date Published
  • 96
  • 9
  • 9
  • 17
  • 79
Reviewer Connection to Gifford House Care Home
  • 42
  • 13
  • 8
  • 6
  • 6
  • 6
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 96, showing 41-60
Review from J W (Son of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After nearly two years of trying to get my mother down to Essex from London, Gifford House was always our first choice. The care and facilities at Gifford House were excellent. My mothers' room was spacious and clean with an excellent outward view. I have no hesitation to recommend Gifford House with
their staff to anyone who needs a good nursing home.
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Review from D Y (Sister of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. Extremely clean and well-kept home.
Reply from Sue Doyle, Manager at Gifford House Care HomeThank you for taking the time to write such a lovely review.
We will share them with all the staff. They will appreciate your comments.
Hopefully, as the weather becomes warmer we are hoping that we will be able to have our annual summer garden party.
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Review from Tracy P (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was in Gifford House for five months as at that time needed nursing care. Management and the staff have all been amazing, they were all friendly. Mum always looked well kept and had also gained in weight. They were always chatty to Mum and were happy. The home was very clean and tidy. Mum
gained her independence and has now gone into residential care. Amazing home.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for taking the time to write such a lovely review.
Your mum was a happy, lovely lady who made us all smile daily.
We were honoured that you entrusted us with the care of your mum and it was our privilege to have had her at Gifford House.
We are pleased that your mum has done so well that she no longer needed nursing care however we will miss her. Please keep in touch and you are always welcome to bring Mum for a cake and cappuccino.
I know she is settled in her new home and I wish her all the happiness, she is a special lady and has a lovely family.
We will share your positive comments with our staff. They will appreciate them and use them as motivation.
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Review from Mandy B (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad received excellent nursing care from the minute he entered Gifford House. He was treated with kindness and dignity. Some members of the nursing and care staff were outstanding and we felt reassured as a family that his needs would be met and he would be treated like he was a member of their own
family which was a comfort to us. They seemed short-staffed but still found time for all of us. Dad's care was covered by the NHS but learnt it would be expensive and don't feel it would have been value for money otherwise.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your lovely review.
We are pleased that your dad received excellent nursing care at Gifford House and was treated with dignity, kindness and like a member of our extended family.
We will share your positive comments with our staff including you finding some of them to be outstanding. They will appreciate them and use them as motivation.
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Review from Ian L (Son of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my dad only spent a short time at Gifford House under palliative care, from day one it was clear how dedicated and kind all the staff are. As a family at such a difficult time, this meant so much and we took great comfort and reassurance from the kindness and dignity shown to Dad and to us.
We thank every member of staff - you are amazing people.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your lovely review.
We are pleased that we were able to provide your dad with palliative care at Gifford House. We are also pleased that you found our staff to be dedicated and felt that your dad was treated with dignity and kindness.
We will share your positive comments with our staff including you finding some of them to be amazing. They will appreciate them and use them as motivation.
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Review from Jean H (Wife of Resident) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and understanding my husband receives I cannot fault and will be forever grateful to the staff who care for him. My thanks.
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Review from J E (Daughter of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was at Gifford House for 4 months and passed away on the 24th of June. The care she received was excellent and the staff were lovely. I know she was in safe hands at all times. A lovely care home. Thank you.
Reply from Sue Doyle, Manager at Gifford House Care HomeThank you for your lovely review. We were honoured that you entrusted us with the care of your Mum and it was our privilege to have had her at Gifford House. Your Mum was a lovely person with a pleasant nature, lovely smile and a witty personality that we will all remember and miss. We will share your positive comments with our staff. They will appreciate them and use them as motivation.
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Review from Paul M (Sister of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Gifford House Care Home and the care he got was excellent from every carer who worked there. The carers have time for everyone in their care and for family who visit. Covid-19 is not the best but they always make sure care comes first for everyone, this is a big thank you from
my dad and his son. Thank you.
Reply from Sue Doyle, Manager at Gifford House Care HomeThank you very much for your lovely review.

It was a pleasure to care for your father, he is a real gentleman and was always complimenting his carers.

We are pleased that we jointly managed to reduce his needs and enable him to relocate.

Should things change, he is more than welcome back including to our new Residential unit.

We will share your positive comments with our staff. They will appreciate them and use them as motivation.
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Review from W G (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best care possible for five tears. Wonderful attention at all times. Couldn't wish for better service. The residents are all thriving. Happy environment and great location. Nothing but praise for everyone.
Reply from Sue Doyle, Manager at Gifford House Care HomeThank you very much for your lovely review. We are honoured that you have entrusted us with the care of your father since May 2016 and it is our privilege to have him at Gifford House since then. Your father is a lovely person and has a very pleasant nature and personality. We are pleased that he likes it at Gifford House as much as we like having him with us. We will share your positive comments with our staff. They will appreciate them and use them as motivation.
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Review from Mia A (Great-granddaughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
To the people who took great care of my grandad, you are all so amazing! I can’t thank you enough for what you did for my grandad, you took great love and care with him.
I’m so happy that he had a happy time with all you wonderful people.
Reply from Susan Doyle, Manager at Gifford House Care HomeIt was an absolute pleasure to have known and cared for your Granddad.
We will share your lovely comments with our staff. They will appreciate them and use them as motivation.
We would appreciate if you could contact us to discuss areas that you felt we could have done better. Your assistance will enable us to further improve our service.
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Review from Julia M (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gifford House nursing home is a very professional and well-managed residence for elderly people. It caters for all varieties of care in a well-structured way.
My Father who unfortunately passed away, this week, received the highest quality care. The staff are lovely, very kind and sympathetic, they
looked after my father as if he was their own family, and Dad treated them like they were his second family, during the lockdown when we couldn’t be there.
They are a very nice, friendly and very caring team of people, who I personally will miss, and they have helped, supported, nursed and cared for my Dad, in such a way that I will always be forever grateful.
If you read this, with any worries about putting your relative or loved one into a permanent residence, then I would just like to add that my family and I would highly recommend Gifford House and it’s the wonderful staff.
Reply from Susan Doyle, Manager at Gifford House Care HomeIt was an absolute pleasure to have known and cared for your Dad. He was a lovely gentleman.
Please join Friends of Gifford House and attend our special events including Pamper days, Summer garden parties, Guy Fawkes celebrations, Christmas parties, Easter egg hunts and other events.
Please also visit us for a latte, your Dad’s favourite drink anytime.
We will share your lovely comments with our staff. They will appreciate your complimentary comments and use them to motivate them and further improve our service.
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Review from Debbie M (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad first came to this wonderful care home 3 years ago. What a truly amazing care home this was for not only my dad but our whole family. We all truly felt we were part of a big family. Every carer my dad had, worked so hard and all were so compassionate and attentive to not only my dad's needs but
if we ever had any worries or concerns, always dealt with them immediately.
The ladies in charge of activities never once missed a celebration, a birthday, Christmas, always putting every effort into every event. The last memory of my dad's room filled with St Patrick day banners and drawings. My dad being a proud Irishman in his time, who suffered with dementia looking with such joy in his eyes at all the colours. A memory as his daughter I will never forget.
This care home is a beautiful building, recently refurbed and so clean. As a family, we would highly recommend this home.
Sadly my dad has passed now but we will be forever grateful to all the team in this home.
Reply from Susan Doyle, Manager at Gifford House Care HomeIt has been an absolute pleasure to have known and cared for your Dad. We will truly miss him, his bright eyes and smile.
It was also nice to have your mum visit daily and supporting our team at mealtimes. She has become part of our extended family.
Please join Friends of Gifford House and attend our special events including Guy Fawkes celebrations, Christmas parties, Easter eggs hunts, summer garden parties and other events. Please also visit us for a coffee anytime.
We will share your positive comments with our staff. They will appreciate your complimentary comments and use them to motivate and further improve our service.
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Review from Sarah H (Daughter of Resident) published on 20 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is fairly new to Gifford House and so we have been unable to get her a telephone line connection yet because the engineer cancelled due to the government lockdown. So the only contact we have with her is via a wonderful chat app group that provides families with lovely pictures of our loved ones.
However, today staff went that extra mile and arranged a video call with my mum it was a wonderful thing to do and really appreciated by us as a family particularly as today would have been my dad's birthday. Thank you to all the wonderful staff at Gifford House.
Reply from Manish Chotai, Director at Gifford House Care HomeThank you for your lovely comments.
During this unusual and difficult time, we are pleased that we are able to provide relatives and residents with a bit of normality using technology.
Hopefully, this situation changes soon and we can have family and friends visiting us as before.
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Review from Carol B (Daughter of Resident) published on 9 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I knew my Mum needed nursing care after being very ill in hospital, I looked around several places for her but as soon as I walked through the doors of Gifford House I was certain this would be the one for her. For the last six months of her life, until she died peacefully on March 30th, she has
been very happy and extremely well cared for. All of the staff treated her with the utmost respect and dignity at all times, they are patient and very kind and there is nothing that they would not do for her. Family and all visitors are made very welcome and are cared for in every way, the lounge is a lovely place to sit and meet other people and the staff are helpful to you at all times. So thank you to all at Gifford House as not only did you make my Mums last few months of life very happy, it also gave me peace of mind that she was well taken care of at all times.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your lovely comments.

It was an absolute pleasure to have known and cared for your Mum. She was a real character.

Staff remember how much she enjoyed having numerous helpings of tomato soup and they are also missing nightly snacks of chocolate rolls and crisps with her.

Your Mum had a strong personality and knew what she wanted. She will be dearly missed by all at Gifford House.

Please join Friends of Gifford House and join us for special events including Guy Fawkes celebrations, Summer Garden parties, Easter egg hunts, Christmas parties and other events. Please visit us anytime for a coffee.

We will share your comments with our staff. They will appreciate your complimentary comments and use them to motivate and further improve our services.
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Review from Lesley M (Daughter of Resident) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Gifford House care home enough. My mum was cared for from February 2015 to when she sadly passed away in December 2019. From the moment I came through the door, I knew it was the right place for mum and in the end, it proved to be the best move we could have made. The care home facilities
are excellent and continually improving but what makes it truly exceptional is their wonderful, supportive and caring staff. It may be a nursing home but what they have done is made it like a home from home for the residents and their families to continue to share their life and build memories together. They have great family get-togethers from BBQs to Halloween parties which mum and I have so enjoyed. Mum loved living here and I have loved visiting her and that's the highest recommendation I can give. I cannot thank all the wonderful staff enough for their kindness, humour and brilliant care. 5 stars, it's a great home with exceptional staff.
Reply from Susan Doyle, Manager at Gifford House Care HomeWe were honoured that you entrusted us with the care of your mother and it was our privilege to have her at Gifford House. Your mum was a lovely person with a very pleasant nature and smiley face that we will all remember and miss. We are so pleased that she enjoyed being at Gifford House and you enjoyed visiting her. Please join Friends of Gifford House and get invited to all our special events including Guy Fawkes celebrations, Summer garden parties, Easter egg hunts and Christmas parties. Please visit us anytime for a coffee.
We will share your comments with our staff. They will appreciate your complimentary comments and use them to motivate and further improve our service.
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Review from L D (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum was given went way above and beyond our expectations. We couldn't have wished for better. We put our trust in their hands, and we couldn't be more grateful that Mum was treated with respect and love, right up to her passing, which was dealt with the utmost sensitivity, respect and dignity.
Can't thank you enough.
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Review from Linda M (Next of Kin) published on 2 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I first entered Gifford House Care Home 4 and a half years ago as I was looking for a suitable place for my mum to move into, as she was unable to live at home independently. I knew as soon as I walked into the reception area that it was going to be the place for mum. It was light and cheery and it
didn't have that smell about it.
To this day, I have not regretted my decision. Although mum found the change difficult at first, she soon adapted and made lots of friends. The staff became a second family for her and she thrived.
I cannot praise the staff enough. They were very supportive of mum and myself and I am very grateful for everything they did for her whilst she was there. Unfortunately, she passed recently with her care home family with her, as I couldn't get to the home in time.
I would definitely recommend Gifford House Care Home.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your lovely review. It was a pleasure to have met and cared for your Mum, who was such a lovely lady. You and your family are welcome at Gifford House anytime.
Please join Friends of Gifford House and get invited to all our special events such as Guy Fawkes celebrations, Summer garden parties, Christmas parties. Please visit us anytime for a coffee. We will share your comments with our team. They will appreciate your feedback and use them to further improve our service. Thank you for taking the time to review Gifford House Care Home.
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Review from Sally B (Daughter of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I attended a resident and family/carer firework party tonight with my Dad. Dad is poorly with Alzheimer's and Cancer. We both really enjoyed the evening food, drink and fireworks included. The staff are always friendly and although Dad has his bad and sad days we know he is happy and looked after. He
is normally asleep and in bed by 7pm. Tonight he was in the lounge chatting and listening to the families until 9pm.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your comments in relation to the recent
Halloween/ Fireworks party at Gifford House.
We are pleased that your Dad and family enjoyed our popular event. This year we had over 300 people attending that enjoyed the party.
We find that our residents enjoy activities and interactions with family and friends. As you are aware to facilitate this we have the following within Gifford House:
1.    Interactive Magic table in our family-friendly activity room.
2.    Cinema room where a variety of movies and programmes are shown.
3.    Private dining room for special meals with family.
4.    Club lounge to relax.
5.    Our Residents shops which include the Post Office, Charity Shop, General store and Coffee shop.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.
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Review from M H (Granddaughter of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for all your help with my nan. I honestly couldn't thank your staff enough for how much the family was made to feel welcome. I would highly recommend your care home. Thank you so much.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your lovely review.
It was a pleasure to have met and cared for your Nan, who was such a lovely lady.
You and your family are welcome at Gifford House anytime.
Please join Friends of Gifford House and get invited to all our special events such as Guy Fawkes celebrations, summer Barbeques, Christmas Parties. Visit us anytime for a coffee.
We will share your comment with our team. They will appreciate your positive comments and use them to further improve our service.
Thank you for taking the time to review Gifford House Care Home.
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Review from J W (Relative of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care, I can't fault this home at all. I just wish my family member was in your care from the start.
Reply from Susan Doyle, Manager at Gifford House Care HomeThank you for your complimentary review.
We are pleased that your expectations were met.
Your review will motivate our team.
Thank you for taking the time to review Gifford House.
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Current Review Score: 8.8 (8.784)

Overview of Review Score

The Review Score of 8.8 (8.784) out of 10 for Gifford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.174 for Gifford House Care Home is calculated as follows: ( (125 Excellents x 5) + (32 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (21 Very Poors x 1) ) ÷ 201 Ratings = 4.174
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.61 Points relating to the number of positive Reviews for Gifford House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 15 Positive Reviews ÷ 20.4 = 0.735
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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