Barchester Leonard Lodge Care Home

Mum says she enjoys the food (it always looks good). She likes to be helped to the garden when the weather is nice. It's a lovely, peaceful area where she can enjoy the flowers, birds and fresh air with other residents she has become friends with. If the weather is bad there are areas within the home she can enjoy outside of her own room.

My husband was admitted to Leonard Lodge a month ago and so far I have been very impressed with the care he is given. He is always clean and well-groomed. The staff are kind and willing to listen to any concerns. Nothing is too much trouble for them. He settled down surprisingly quickly and his mental state has actually improved. The activities team work hard to provide a variety of events throughout the week and encourage relatives to participate. This keeps the residents stimulated. In addition, they provide occasional outings in the minibus to suitable venues.

The activities are varied and Mum has been encouraged to join in, although she cannot remember, she obviously has a good rapport with staff.

After careful research including talking to management, friends and relations of previous residents and visiting, we moved my wife into Memory Lane. I have found that the management team through all the nurses, carers, entertainers and all the other support staff that look after the residents and their needs are working to a very high standard. I cannot praise them high enough for the high standards they attain and the level of care and friendliness they give to all including friends and relations of residents. Very well done and keep up the excellent work.

Mum is well looked after. She seems generally happy and contented. Staff are friendly and attentive and are very patient, especially when dealing with residents who have dementia. There are always plenty of activities taking place.

My cousin’s happiness is of paramount importance to me. I know from asking her about her life at Leonard Lodge that she is comfortable staying at The Lodge. I can also see from my own visits that she has happily settled on Memory Lane.

Overall, I would recommend this care home. The staff are approachable, helpful and friendly, and I feel that my mother is in a safe place and being well cared for. Relatives and friends are able to visit at any time, which has definitely helped my mother to settle into a different way of life and means that she still feels connected with her family. As a team, I would say that the staff work well together and try their very best to accommodate the individual needs of the residents.

We are grateful for the end-of-life care Mum received. Staff were accommodating with Mum's needs, caring and friendly. Mum was unable to utilise the facilities as she was bedbound but Mum was made comfortable, pain-free and encouraged and assisted with food/drinks. As frequent visitors, we witnessed card and board games between residents/visitors and gatherings of people in the garden - it was nice, summery weather. Everyone we encountered, staff, residents and visitors, seemed to be happy. Barchester Leonard Lodge Care Home is a happy place. Well done all.

My mum has been at Leonard Lodge for the past nine months. The care and respect shown to both Mum and myself have been fantastic given my mum's previous experience in her former "home", which I would not prefix with the very important word "care". Mum is made very comfortable and recognises all the staff, with whom she responds positively. I could not wish for better peace of mind for her, and it is a great comfort to the family.

Would I recommend this service provider to anyone else? Yes, 200%!

My wife has been very well looked after and is a happy resident of the care home. The staff are caring. considerate and understand the needs of residents and relatives.

I am extremely happy to visit my brother in this lovely home. Without exception, all the carers treat my brother and every other resident with kindness and respect. This allows all to regain their dignity, something so important to elderly people especially. They have lost their independence through age or infirmity after a lifetime of achievement and fruitful life. There are plenty of opportunities to engage with other residents during the weekly activity programme. In his own words, my brother says he feels safe here.

I have nothing but praise for the care my wife has from all staff. I thank you all for my wife's care for the last few months of her life.

I have found that the service, help and care my sister has received has been outstanding from all the staff without exception.

I have been a volunteer with the activities department at Leonard Lodge Care Home for two years so I have seen first-hand how well they care for and support the residents and their families day in and day out. The home is very comfortable and homely and it has a warm and friendly atmosphere. The staff work tirelessly to provide a positive experience for all the residents and it’s a privilege to be a part of such a dedicated community of caregivers.

My dad had a wonderful stay. He did not want to leave after a 7 week's respite break. Will certainly come back!

Look after my brother well.

My experience of care provided for my wife is very positive. The carers are both professional and caring and do their very best to provide a safe and comfortable environment for my dear wife during her battle with dementia.

My husband became a resident at Leonard Lodge in January 2020. When the manager left and Covid came then everything changed. In June 2020 I was told my husband was at end of life, but he is still with us! He is never out of bed and does not eat and it is heartbreaking to see, that he has no life he only exists. I appreciate the last years have been difficult for everybody but fees have changed and I don't get value for money, he is not shaved regularly, hair is not washed or trimmed. I realise staff is a problem and they do their best. Perhaps if management paid themselves less and staff more recruitment might be easier.

Thank you.