Windle Court

The Withywindle, South Woodham Ferrers, Chelmsford CM3 7BR
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9.8 83 Reviews
  • Windle Court, Chelmsford
Windle Court is located in a quiet residential area of South Woodham Ferrers. Once inside this purpose built home the conservatory offers the views of the raised flower beds, whilst most of the rooms look out onto lawned areas. There is also a smaller unit, Jasmine Lodge, set in the grounds.

Rooms are all en-suite with wall-mounted TV's as standard, but it is your choice how your room is set and which of those precious items you wish to bring. It is only then the transformation is complete and this home is then your home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1589
  • Self-Funded Residential Dementia Care: £1450 – £1589
  • RESPITE Self-Funded Residential Care: £1550 – £1689
  • RESPITE Self-Funded Residential Dementia Care: £1550 – £1689

These prices are only a guideline, please contact Windle Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lorraine Taylor (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with ensuite Wet Room (76)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Windle Court Reviews (83)

Total of 83, showing 21-40
9.8

Windle Court has a Review Score of 9.8 (9.759) out of 10, based on 26 reviews in the last 2 years. Over all time Windle Court has 83 reviews.

Overall Experience

  • 64
  • 14
  • 4
  • 0
  • 1

Date Published

83
5
13
26
57

Review from V C (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always thinking of ways to engage the residents and make their day as fulfilling as possible. Nothing is too much trouble. The staff always keep me informed about what Mum is doing and how she is getting on. All health issues are dealt with quickly and professionally. I can't thank them
enough.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for your lovely review. We are very glad to hear how happy you are with the care we provide here at Windle Court.

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Review from M D (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A safeguarding complaint is currently ongoing in relation to my mother's 2 weeks care here. Fact. Not stating any allegations as I am not allowed to whilst this is ongoing. Personally, I would never place someone in this care home again.

Reply from Terry Gray, Regional Operations Director at Windle Court

Hi M D,
We appreciate you taking the time to share your feedback. Our teams are committed to providing outstanding quality care. Rest assured the safety and wellbeing of our residents is our top priority. A thorough investigation of your mother’s experience is in progress, and we thank you for your cooperation.

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Review from Malcolm L (Son of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Windle Court to be excellent. My father has been in the home for about 5 months now and the management and staff I have come across are friendly and caring. They are always happy to talk and have been honest about his needs and proactive in looking for ways to help residents get the most
out of their time at Windle Court.


Care homes especially for people with dementia seem very expensive but I do feel he is happy, well fed and the staff do talk with and engage with residents so overall I feel it’s worth the fees.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for submitting this lovely review, we are passionate about the care we provide to our residents and to have this recognised and appreciated allows us to strive in giving an overall high quality of care. Thank you once again

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Review from K Y (Son of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff are very helpful and friendly my mother really enjoys herself there and she is always chatting to the staff and residents. She likes her meals and the social events which are organised and loves her hair being done.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for your lovely review, we are very pleased to hear how happy you are with the service we provide here at Windle Court.

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Review from D N (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints the care is excellent. They always put my mum in matching clothes and mum always looks clean. There is a hairdresser here which is a good price. The doctor comes in every Tuesday. All the staff are lovely and friendly. Nothing is too much for them. They have an activity plan that
gets emailed every week which includes arts and crafts, day trips, animals, singers, cooking, book club and also movie nights. The place looks like a hotel with updated decor and furniture. Has a cafe to be used with your family for privacy.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for your lovely review of the home. We are are thrilled to hear how happy your are with care provided to your mother and also how happy you are with the activities we provide to our residents.

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Review from Ronald C (Husband of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise this home more, everything is excellent, and credit to the group.

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Review from Sarah H (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff who really care about my mum. They go over and above to give my mum happiness. The place is beautiful with pristine cleanliness. The room is absolutely lovely. There isn’t anything I could fault and my mum couldn’t be in a better home. Love Windle Court and thank everyone involved
in making my mum’s life so amazing.

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Review from D G (Daughter-in-law of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise enough the care provided in this warm and friendly care home. My father in law has lived here for the past 18 months, the result of which is that he is the happiest he has been since his wife's death 7 years ago.
All staff are truly dedicated and do all they can to ensure the residents
(and families) receive a home from home experience. Communication with families is very good as is the support provided by the local medical centre.

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Review from J C (Daughter of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been given to my mother since her moving in during December 2022 and since. Has been outstanding. My mother was widowed at the end of May 2022 and it has badly affected her mental health, she became very depressed and isolated. My mother has always been a happy lady, who liked to socialise.
Between my sister and myself, we felt it was best to find a nursing home that could offer my mum care and support to help her heal within herself. The staff and activities that take place at the home, came across as excellent, just what my mother needed.
My mother has improved so much, she is socialising with the other residents and gets on very well with the staff. She is happy in herself. She may have some days where she is a little down, but the staff, truly care and are always looking out for my mum. Her health is being well looked after as she does have some health issues. The staff, go out of their way to make the home happy and always keep myself and my sister informed.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for your lovely review, we are very happy to hear how satisfied you are with the care mum is receiving here at Windle Court and how confident you are in our team. Thank you for your feedback.

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Review from Jane H (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a can-do attitude, everything I asked for was made possible. The staff were all friendly, kind and caring. Mum was only in the home for six weeks, we knew when she went in it wouldn't be long. I'm grateful I chose this home.

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Review from I W (Daughter-in-law of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live permanently at Windle Court in December 2021, after my father-in-law passed. She has dementia and is 97 years old. She is very well cared for. The staff are all very kind to her and anyone who visits. She is well-fed and always clean. Most of all she is happy and we couldn't ask for
anymore.

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Review from Liz K (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the care home gives my mum exceptional care. She absolutely loves it here and says everyone is really kind. We have had no problems arise at all since Mum came in April. I feel happy knowing she is well looked after.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good morning, Liz; we are so thankful for your lovely 5-star review. It's great to receive such lovely feedback, knowing mum is happy and well cared for at Windle Court. We are very proud to be running a lovely home, which is much appreciated by residents and families. Thank you once again.

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Review from Carol W (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise the staff enough - they are all caring, kind and unfailingly helpful. The food looks good too!

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Review from Karen G (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't think my mum knows where she is, but I think she just thinks she is staying with friends.

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Review from Daisy K (Granddaughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Nan arrived, the staff were so lovely, it was a difficult transition made a lot easier by the whole team! She has a much better quality of life and I can see her getting her personality back with each visit. The staff are so genuinely caring towards everyone. I couldn't think of a nicer place for
my nan to live now that she's in this phase of her life.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good morning Daisy, we are so pleased to hear how we, as a team, made it so much easier with the transition of Nan becoming a resident at Windle Court. Our staff always ensure the best possible care is delivered to our residents and we are grateful for your recommendation and positive feedback.

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Review from Derek W (Brother-in-law of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff at reception, clean and spacious rooms and communal areas.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good afternoon, Derek. We are so grateful for your 5-star review and are happy to see you are satisfied with the home. We like to ensure our environment is clean, welcoming and our residents have a home from home experience. We are also very proud of the team at Windle Court. Thank you once again.

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Review from L H (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, clean and efficient home. Mum wasn't sure to start with but now feels safe and secure. Any needs are addressed promptly.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good afternoon,
Many thanks for the positive review, this is very much appreciated. It is very normal for a new resident to feel unsure and anxious to start with, however, as part of our care we reassure and support residents through the transition. We are very happy that your mum now feels safe and secure and all of her needs are addressed promptly.

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Review from Carole C (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum first arrived there were many problems with several things e.g. hearing aid batteries not changed so Mum had no hearing and they never noticed. We have since had discussions and things have improved a lot. My mum's dementia needs lots of watching and answering for her needs. Her stimulation
from activities is important. At first, that need was not seen to but now has also improved and she is, and we are, so much happier.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good afternoon Carole, thank you so much for the review. We are so grateful to see how satisfied you are with the enhancements we have made in our care and how pleased you are with the engaging activities of our residents. Thanks so much for your insightful comments.

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Review from June E (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since 2015 and the care is second to none. I would recommend Windle Court to anyone needing a safe and caring place for their dependent to reside. All the staff look after Mum as if she is their own relative. They keep me informed of any changes to her needs and she is
very happy here.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good afternoon June, we are so happy to read your full recommendation for Windle Court. Our team, from management to the care team, take pride in the services and safety we have for our residents. Thanks so much for your brilliant review.

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Review from V W (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and ready to help. Occasionally they are very busy working with other residents but if I need to speak to someone urgently they will make themselves available as soon as possible. Any concerns I have, have always been responded to by management and dealt with efficiently. Mum
is always well presented and well cared for. She is happy here and enjoys sitting in the lounge with other residents. Sadly with many activities, she doesn't want to join in unless it's singing!

Reply from Lorraine Taylor, Home Manager at Windle Court

Hello, thanks so much for the wonderful review. We take pride in the responsiveness we provide to relatives in our residents' lives, and we are so grateful to hear how pleased you are with your mother's care. We always enjoy hearing her sing, too. Have a good day.

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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Windle Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Windle Court is calculated as follows: ( (257 Excellents x 5) + (36 Goods x 4) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 303 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windle Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (5)

Lorraine

Lorraine Taylor

Job Title: Home Manager

Joined: 2009

Hello, my name is Lorraine, and I am the home manager at Windle Court Residential Home based in South Woodham Ferrers.


I have been the home manager since December 2020 at Windle Court and worked for Runwood Homes since 2009.


Windle Court is a 76-bed purpose-built residential home providing 26 rooms on our poppy suite on the ground floor and 36 rooms on our sunflower suite on the first floor. We also have Jasmine which is a purpose-built senior living private suite suitable for independent or for those who require minimal care.


All rooms have ensuite facilities, all suites have their lounges, dining areas and communal facilities. We provide a hairdressing, chiropody and newspaper service and a full activities calendar which includes, weekly cooking, arts & crafts, live entertainment, and minibus trips, just to mention a few. We have a lovely café which is very popular with residents and visitors we also have outdoor space to accommodate summer BBQs, gardening club and fetes when the weather permits.


Windle Court has a cinema room, which is very popular with the residents; this allows them to relax with a glass of wine and a good movie.


We would love to invite you to visit our home and to meet the team, any questions please feel free to ask as we are always happy to help.

Kay

Kay Milbank

Job Title: Deputy Manager

Joined: 2014

I am the Deputy Manager at Windle Court. I have worked here for the past 10 years, i first started in the home as a carer and have progressed to become the Deputy manager in the last year which was always my ambition.


I am kind, and caring and provide support to the staff, residents, families and visitors. I am a champion in the home for manual handling, end-of-life, medication and health and safety.


I have achieved my NVQ level 3 in health and social care and currently working towards achieving my level 4.

Beth

Beth Taylor

Job Title: Care Team Leader

Joined: 2021

Hello, I'm Beth I am one of the care team leaders at Windle Court. I have worked at the home since May 2021. I was first employed as a carer and then quickly knew I wanted to become a care team leader where I could lead my team to make a difference by providing person-centred care.


I am the home's champion for end-of-life and pressure care prevention.


I truly love my role in connecting with the residents and their families.


I find my role really rewarding by making sure our residents are treated with dignity and respect.

Kerry

Kerry Harvey

Job Title: Financial Administrator

Joined: 2020

Hi, I'm Kerry I am the financial administrator for Windle Court. I have been here for over 4 years and I look after all aspects of administrative responsibilities along with looking after all the staff.


I am responsible for all onboarding of new staff to ensure all documentation is legislative and CQC compliant. I am also the home's training champion my role is to help drive staff to ensure all Runwood mandatory training is up to date. I also encourage staff to voluntary participate in additional training to help them progress in their role.

Toby

Toby Punshon

Job Title: Maintenance

Joined: 2024

My name is Toby, and I work as the maintenance man at Windle Court. I love the people I work with, as well as the wonderful residents. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


I enjoy spending time with my family and walking our dog. My interest is restoring classic cars.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windle Court to verify any information. View our terms and conditions. Windle Court has an Enhanced Service - more info.