Windle Court

The Withywindle, South Woodham Ferrers, Chelmsford CM3 7BR
Review Us
9.7 88 Reviews
  • Windle Court, Chelmsford
Windle Court is located in a quiet residential area of South Woodham Ferrers. Once inside this purpose built home the conservatory offers the views of the raised flower beds, whilst most of the rooms look out onto lawned areas. There is also a smaller unit, Jasmine Lodge, set in the grounds.

Rooms are all en-suite with wall-mounted TV's as standard, but it is your choice how your room is set and which of those precious items you wish to bring. It is only then the transformation is complete and this home is then your home.
Show Windle Court on the Map

Care Provided by Windle Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1589
  • Self-Funded Residential Dementia Care: £1450 – £1589
  • RESPITE Self-Funded Residential Care: £1550 – £1689
  • RESPITE Self-Funded Residential Dementia Care: £1550 – £1689

These prices are only a guideline, please contact Windle Court to find out the exact price for your requirements.

Contact Windle Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Windle Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lorraine Taylor (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Windle Court Reviews (88)

9.7

Windle Court has a Review Score of 9.7 (9.705) out of 10, based on 26 reviews in the last 2 years.
Over all time Windle Court has 88 reviews.

Overall Experience
  • 66
  • 16
  • 4
  • 0
  • 2
Date Published
  • 88
  • 9
  • 12
  • 26
  • 62
Reviewer Connection to Windle Court
  • 42
  • 12
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 1
Total of 88, showing 21-40
Review from James B (Son of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are very grateful for all the efforts made in welcoming Mum and making her feel comfortable, safe and secure. She appears to have adjusted well to her new environment which allows us to feel happier and more relaxed about her future.
Reply from Lorraine Taylor, Home Manager at Windle Court
Thank you for submitting this lovely review of our care home. We are very happy to hear how reassured you are with how settled Mum is in our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Erin N (Daughter-in-law of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such kind wonderfully warm staff. They came to our aid in a most unfortunate predicament, that I will always be very grateful for.
Besides all of that, they took exceptionally brilliant care of my mother-in-law who unfortunately has Dementia.
These wonderful women worked tirelessly to get us some
support in place for us for when she came home.
Thank you, ladies, from the bottom of my heart, it's a comfort to know we can always count on you.
Reply from Lorraine Taylor, Home Manager at Windle Court
Thank you for your lovely review. It was an absolute pleasure to be able to facilitate the whole family. If you ever need us again you know where we are and will always step in to support you where…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy S (Niece of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault Windle Court care home and we looked at a few. Staff go above and beyond with their care, all the workers have smiles on their faces from the cleaners to the management. The home is kept spotless, activities for the residents are always a source of fun excellent and food provided is varied.
Each staff member is very approachable and any queries are dealt with promptly. Unfortunately, we lost our family member, but she was so happy there and it has helped us to know that she was surrounded by so much love and care. Thank you everybody at Windle Court.
Reply from Lorraine Taylor, Home Manager at Windle Court
Thank you so much for your kind words. We appreciate your comments it means so much to hear how satisfied you was with the care provided here at Windle Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Son of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was with you for approximately one month for some rehabilitation care. We have since moved him to another care home, but that is of no reflection of the excellent care he received whilst with you at Windle Court. The decision was purely logistics. We needed to put my father into care after
getting him out of Hospital and it was no easy exercise to do, but your staff were most helpful, especially one lady in particular (you know who you are!). What we needed at the time for Dad was a caring, safe environment that would give him the dignity he required, and that he got from Windle Court.
Myself and the entire family can not thank you enough, for being so accommodating and flexible.
Reply from Lorraine Taylor, Home Manager at Windle Court
Thank you for submitting this lovely review. We are very glad to hear how happy you were with the care provided to your father whilst he stayed here at Windle Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim E (Daughter of Resident) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was cared for and loved by staff at Windle Court. They are all wonderful, caring people who do a very difficult job looking after our loved ones when they face a sometimes very confusing and anxious time in their lives. Most of us can't do that job. The staff here are friendly, kind and fun.
When visiting they make you welcome - you become part of this big family. They do lots of activities and encourage residents to take part. I have seen for myself how happy the residents are to join in, watch and sing along. The rooms are clean and tidy. Meals are good plus additional refreshments throughout the day. The residents are kept clean and treated with respect and dignity. The photos tell the story of how good this home is and how happy the residents look in them...I can't thank Windle Court staff enough for looking after my lovely mum. Sadly she has now passed away but was cared for with tenderness right to the end. They are a brilliant team, so supportive in every way.
Reply from Lorraine Taylor, Home Manager at Windle Court
Thank you for submitting this lovely review, We are very happy to hear such lovely feedback and how satisfied you were with the care and support you were provided throughout the time your mum was at…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maxine J (Granddaughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home. The residents are treated with dignity and love. My nan has had a new lease of life since moving into the home. They are taken on days out and not left in the home 24/7. They are kept entertained and pampered.
Reply from Lorraine Taylor, Home Manager at Windle Court
Thank you for submitting this lovely review. Our activities team work hard to ensure our resident's well-being is, first and foremost, to promote meaningful activities, stimulation and socialisation.…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M D (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
A safeguarding complaint is currently ongoing in relation to my mother's 2 weeks care here. Fact. Not stating any allegations as I am not allowed to whilst this is ongoing. Personally, I would never place someone in this care home again.
Reply from Terry Gray, Regional Operations Director at Windle Court
Hi M D,
We appreciate you taking the time to share your feedback. Our teams are committed to providing outstanding quality care. Rest assured the safety and wellbeing of our residents is our top…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Malcolm L (Son of Resident) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Windle Court to be excellent. My father has been in the home for about 5 months now and the management and staff I have come across are friendly and caring. They are always happy to talk and have been honest about his needs and proactive in looking for ways to help residents get the most
out of their time at Windle Court.


Care homes especially for people with dementia seem very expensive but I do feel he is happy, well fed and the staff do talk with and engage with residents so overall I feel it’s worth the fees.

Reply from Lorraine Taylor, Home Manager at Windle Court
Thank you for submitting this lovely review, we are passionate about the care we provide to our residents and to have this recognised and appreciated allows us to strive in giving an overall high…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K Y (Son of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff are very helpful and friendly my mother really enjoys herself there and she is always chatting to the staff and residents. She likes her meals and the social events which are organised and loves her hair being done.
Reply from Lorraine Taylor, Home Manager at Windle Court
Thank you for your lovely review, we are very pleased to hear how happy you are with the service we provide here at Windle Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D N (Daughter of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints the care is excellent. They always put my mum in matching clothes and mum always looks clean. There is a hairdresser here which is a good price. The doctor comes in every Tuesday. All the staff are lovely and friendly. Nothing is too much for them. They have an activity plan that
gets emailed every week which includes arts and crafts, day trips, animals, singers, cooking, book club and also movie nights. The place looks like a hotel with updated decor and furniture. Has a cafe to be used with your family for privacy.
Reply from Lorraine Taylor, Home Manager at Windle Court
Thank you for your lovely review of the home. We are are thrilled to hear how happy your are with care provided to your mother and also how happy you are with the activities we provide to our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ronald C (Husband of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot praise this home more, everything is excellent, and credit to the group.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah H (Daughter of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding staff who really care about my mum. They go over and above to give my mum happiness. The place is beautiful with pristine cleanliness. The room is absolutely lovely. There isn’t anything I could fault and my mum couldn’t be in a better home. Love Windle Court and thank everyone involved
in making my mum’s life so amazing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Daughter-in-law of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise enough the care provided in this warm and friendly care home. My father in law has lived here for the past 18 months, the result of which is that he is the happiest he has been since his wife's death 7 years ago.
All staff are truly dedicated and do all they can to ensure the residents
(and families) receive a home from home experience. Communication with families is very good as is the support provided by the local medical centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter of Resident) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that has been given to my mother since her moving in during December 2022 and since. Has been outstanding. My mother was widowed at the end of May 2022 and it has badly affected her mental health, she became very depressed and isolated. My mother has always been a happy lady, who liked to socialise.
Between my sister and myself, we felt it was best to find a nursing home that could offer my mum care and support to help her heal within herself. The staff and activities that take place at the home, came across as excellent, just what my mother needed.
My mother has improved so much, she is socialising with the other residents and gets on very well with the staff. She is happy in herself. She may have some days where she is a little down, but the staff, truly care and are always looking out for my mum. Her health is being well looked after as she does have some health issues. The staff, go out of their way to make the home happy and always keep myself and my sister informed.
Reply from Lorraine Taylor, Home Manager at Windle Court
Thank you for your lovely review, we are very happy to hear how satisfied you are with the care mum is receiving here at Windle Court and how confident you are in our team. Thank you for your…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane H (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a can-do attitude, everything I asked for was made possible. The staff were all friendly, kind and caring. Mum was only in the home for six weeks, we knew when she went in it wouldn't be long. I'm grateful I chose this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I W (Daughter-in-law of Resident) published on 28 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to live permanently at Windle Court in December 2021, after my father-in-law passed. She has dementia and is 97 years old. She is very well cared for. The staff are all very kind to her and anyone who visits. She is well-fed and always clean. Most of all she is happy and we couldn't ask for
anymore.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz K (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at the care home gives my mum exceptional care. She absolutely loves it here and says everyone is really kind. We have had no problems arise at all since Mum came in April. I feel happy knowing she is well looked after.
Reply from Lorraine Taylor, Home Manager at Windle Court
Good morning, Liz; we are so thankful for your lovely 5-star review. It's great to receive such lovely feedback, knowing mum is happy and well cared for at Windle Court. We are very proud to be…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol W (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot praise the staff enough - they are all caring, kind and unfailingly helpful. The food looks good too!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen G (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't think my mum knows where she is, but I think she just thinks she is staying with friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daisy K (Granddaughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Nan arrived, the staff were so lovely, it was a difficult transition made a lot easier by the whole team! She has a much better quality of life and I can see her getting her personality back with each visit. The staff are so genuinely caring towards everyone. I couldn't think of a nicer place for
my nan to live now that she's in this phase of her life.
Reply from Lorraine Taylor, Home Manager at Windle Court
Good morning Daisy, we are so pleased to hear how we, as a team, made it so much easier with the transition of Nan becoming a resident at Windle Court. Our staff always ensure the best possible care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Windle Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.705 for Windle Court is calculated as follows: ( (248 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 305 Ratings = 4.705
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windle Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (5)

Lorraine

Lorraine Taylor

Job Title: Home Manager Joined: 2009

Hello, my name is Lorraine, and I am the home manager at Windle Court Residential Home based in South Woodham Ferrers.


I have been the home manager since December 2020 at Windle Court and worked for Runwood Homes since 2009.


Windle Court is a 76-bed purpose-built residential home providing 26 rooms on our poppy suite on the ground floor and 36 rooms on our sunflower suite on the first floor. We also have Jasmine which is a purpose-built senior living private suite suitable for independent or for those who require minimal care.


All rooms have ensuite facilities, all suites have their lounges, dining areas and communal facilities. We provide a hairdressing, chiropody and newspaper service and a full activities calendar which includes, weekly cooking, arts & crafts, live entertainment, and minibus trips, just to mention a few. We have a lovely café which is very popular with residents and visitors we also have outdoor space to accommodate summer BBQs, gardening club and fetes when the weather permits.


Windle Court has a cinema room, which is very popular with the residents; this allows them to relax with a glass of wine and a good movie.


We would love to invite you to visit our home and to meet the team, any questions please feel free to ask as we are always happy to help.

Kay

Kay Milbank

Job Title: Deputy Manager Joined: 2014

I am the Deputy Manager at Windle Court. I have worked here for the past 10 years, i first started in the home as a carer and have progressed to become the Deputy manager in the last year which was always my ambition.


I am kind, and caring and provide support to the staff, residents, families and visitors. I am a champion in the home for manual handling, end-of-life, medication and health and safety.


I have achieved my NVQ level 3 in health and social care and currently working towards achieving my level 4.

Beth

Beth Taylor

Job Title: Care Team Leader Joined: 2021

Hello, I'm Beth I am one of the care team leaders at Windle Court. I have worked at the home since May 2021. I was first employed as a carer and then quickly knew I wanted to become a care team leader where I could lead my team to make a difference by providing person-centred care.


I am the home's champion for end-of-life and pressure care prevention.


I truly love my role in connecting with the residents and their families.


I find my role really rewarding by making sure our residents are treated with dignity and respect.

Kerry

Kerry Harvey

Job Title: Financial Administrator Joined: 2020

Hi, I'm Kerry I am the financial administrator for Windle Court. I have been here for over 4 years and I look after all aspects of administrative responsibilities along with looking after all the staff.


I am responsible for all onboarding of new staff to ensure all documentation is legislative and CQC compliant. I am also the home's training champion my role is to help drive staff to ensure all Runwood mandatory training is up to date. I also encourage staff to voluntary participate in additional training to help them progress in their role.

Toby

Toby Punshon

Job Title: Maintenance Joined: 2024

My name is Toby, and I work as the maintenance man at Windle Court. I love the people I work with, as well as the wonderful residents. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


I enjoy spending time with my family and walking our dog. My interest is restoring classic cars.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windle Court to verify any information. View our terms and conditions. Windle Court has an Enhanced Service - more info.