Windle Court

The Withywindle, South Woodham Ferrers, Chelmsford CM3 7BR
Review Us
9.8 83 Reviews
  • Windle Court, Chelmsford
Windle Court is located in a quiet residential area of South Woodham Ferrers. Once inside this purpose built home the conservatory offers the views of the raised flower beds, whilst most of the rooms look out onto lawned areas. There is also a smaller unit, Jasmine Lodge, set in the grounds.

Rooms are all en-suite with wall-mounted TV's as standard, but it is your choice how your room is set and which of those precious items you wish to bring. It is only then the transformation is complete and this home is then your home.

Show Windle Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1589
  • Self-Funded Residential Dementia Care: £1450 – £1589
  • RESPITE Self-Funded Residential Care: £1550 – £1689
  • RESPITE Self-Funded Residential Dementia Care: £1550 – £1689

These prices are only a guideline, please contact Windle Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lorraine Taylor (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with ensuite Wet Room (76)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Windle Court Reviews (83)

Total of 83, showing 41-60
9.8

Windle Court has a Review Score of 9.8 (9.759) out of 10, based on 26 reviews in the last 2 years. Over all time Windle Court has 83 reviews.

Overall Experience

  • 64
  • 14
  • 4
  • 0
  • 1

Date Published

83
5
13
26
57

Review from M B (Husband of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the professional standards consistently maintained. The staff are all committed, caring and capable. My only concern is the problem faced by the laundry trying to return clothing to the correct resident when many residents do not properly label their belongings, as a result even
properly labelled items are delivered to the wrong rooms.

Reply from Lorraine Taylor, Home Manager at Windle Court

Hello, thank you for the wonderful review. Our staff always ensure the best possible care is delivered to our residents and we are grateful for your recommendation and positive feedback. It greatly enhances the care we provide and we appreciate your positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue B (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently become a resident at Windle Court, she went through a lot of pain, hospital treatments and visits plus leaving her own home after many years. The care staff at Windle Court have been nothing but kind to her and have tried to accommodate all her requirements and needs. It makes me
happy that she is enjoying her time there and now she has folks to chat with, activities and is much brighter in herself. Strangely, since she went into Windle Court she has had no trouble with Irritable Bowel Syndrome that she had had for years and I'm sure it's because her stress and worries have been taken away, thank you Windle Court.

Reply from Lorraine Taylor, Home Manager at Windle Court

Hello Sue, thanks so much for your review. We are so glad to hear how much you recommend Windle Court and the staff are so happy to hear of your wonderful comments. Have a good day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie L (Wife of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have been really pleased with the care given to my husband, and but for the safeguarding issues with his aggression over the last couple of months. I wouldn't remove him by choice, he is currently in hospital awaiting a move to a place more suitable for his needs now.
The staff have been
exceptional in the months he has been at Windle Court, and are all sorry he can't stay, as am I.

Reply from Lorraine Taylor, Home Manager at Windle Court

Hello Julie, we are so grateful to read your brilliant review. We will miss your husband dearly and we are so grateful to hear how satisfied you were with his care and the services we provided during his stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T A (Niece of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly home from home at Windle Court. My aunt came for a short stay and loved it so much she became a resident. Windle Court is very welcoming and takes great care of my aunt. There's lots of activities, fantastic care and lovely friendly caring staff. Our family s very happy to know that
aunt is settled here and happy. She especially loves her afternoon tea and cake.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel B (Nephew of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windle Court is an extremely caring environment. Spotlessly clean, light and airy with tasteful decor. The staff I met were very friendly and professional. My aunt has dementia and says she likes it very much and thinks the staff are ‘lovely’. The atmosphere is very peaceful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Howard L (Son of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Windle Court for nine years. Before taking up residence, I had visited a number of care homes locally and following my own assessment and taking into account other recommendations, Mum agreed to become a resident at Windle Court. As it turned out, it was a very good choice.
During her stay, my mother received nothing but care, kindness and consideration from all the staff she came into contact with. In fact, I would like to put on record my thanks to all the staff for their dedication, consideration, kindness and the professionalism afforded to my mother during the time she spent at Windle Court. Theirs is not an easy job, understated and under-appreciated by many and yet for very little reward. They are dedicated people, caring for those who can no longer look after themselves. They are all very special people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara C (Friend of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All safety procedures adhered to.
Felt welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was great to see my father properly for the first time in months! The staff were friendly and very attentive to him. He has been well cared for and was looking bright and fresh, which was such a relief after so much time apart. Dad has a lovely new room, and it is evident that the home, as a whole,
has been redecorated to a good standard. As restrictions ease, I will be back soon and feel confident that the staff are both professional and compassionate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan H (Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I came to Windle I was very nervous all the time. I have muscle myositis and it is in my legs and arms, so I was always falling and dropping things. It got so bad I started to get palpitations 2-3 times a day worrying about falling, so I knew it was time for me to get 24-hour care in a care home.
The day I put my foot through the door at Windle I felt at ease I was taken to my room. I liked it instantly. The care started straight away as they welcomed me in. I have been at Windle for 4 weeks, the care is there all the time, I feel at ease and I have only had 2 attacks of palpitations. The staff are excellent, always happy, the facilities are excellent. The food is very good. The cleanliness is excellent. I have nothing I do not like. I am at peace here at Windle.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise H (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I arrived at Windle Court, I was greeted as a friend. My mum was placed here after a brief stay in hospital and ten months on she is so settled and happy - it's the best thing that could have happened to her. From being lonely in her flat, she now has company and is so well looked
after. The staff are caring and amazing. They have been able to give her love over the lockdown months when I haven't been able too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul C (Nephew of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in Windle Court from January 2019 until January 2021. It was a massive step for her to move from her home of more than sixty years, however from day one, she told me she felt safe and comfortable. Throughout her stay, she always said how well she was looked after. The staff there are really
caring, understanding and professional, not just towards my aunt, but also towards our family, whenever we visited. I always found them very friendly and approachable. They always said it was my aunt's home so we could come and go to visit her as we please with no restrictions. The last year has obviously been very difficult but it was reassuring to know she was in the best hands and had everything she needed. In her time there, she enjoyed the trips out to the seaside, something she hadn't done for years and she really enjoyed the days when the therapy dogs and other small animals were brought in for the residents to hold and stroke.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine B (Niece of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was at Windle Court from November 2019 to May 2020.
The care she received there was excellent and she enjoyed her time, saying how kind and caring the staff were. Nothing regarding her care was too much trouble. The first week she arrived four of the family plus a family dog joined here for
lunch. The hospitality we received was excellent. This set the trend for all our visits we were always made welcome no matter what time of the day we visited.
On our visits, we witnessed the care she received which was not only caring and professional but truly loving.
The home and her room was always beautifully clean. She had all her photos and special ornaments from home around her including a bird feeder outside her window.
My mother, her sister, and I would like to say a huge thank you to all of the staff that looked after my aunt. I can also speak from a professional point of view, as I was an NHS Community Nurse, I would recommend this care home, the staff and standards are exceptional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run home with all staff that are caring and professional. Nothing has been too much trouble even when we asked for Mum to be moved to a more suitable room which was dealt with swiftly. A huge thanks also for all the care and sacrifices they have provided during the COVID-19 outbreak.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Branks M (Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For me, I should have been here long ago. I was not looking after myself. Probably single living since my wife died - couldn't cope. Since coming here? This is fantastic as you can see from the questionnaire. Now this place is fantastic. I now, here, have a will to enjoy life. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wayne G (Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service very good. Excellent support. Very good care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyn M (Daughter-in-law of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to put into words the amazing, respectful, empathetic care that my father in law has received at Windle Court. From the moment we knew he had to be supported in a care home we were treated with respect and support, there was no pressure just advice and help from the Admin lady to the
Manager, who came out to see my father in law, and then the care giveN in the Home from the carers. They treated not only my father in law with respect, dignity, gentleness, kindness and always made time to speak to him, but also the family visiting, especially in the last few weeks of his life, they were always ready with a kind word and went out of their way to make his last few weeks comfortable, dignified and peaceful. They are nothing short of amazing and we, as a family, are eternally grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My recent visits to Windle Court have been very pleasing. The carers are positive and kind to the residents. The environment is clean, bright and friendly. I am always welcomed by staff by name and made to feel part of the Windle Court family. I am extremely happy with the attention my mother receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in this home for the past eight years. She has received excellent care throughout her stay. The staff are marvellous with their love, care, support and giving the dignity my mum so deserves.
The meals are very good and presented well and always cater to the patient's needs.
Activity staff keep everyone amused and has a variety of activities now my mum is at end of life and I have been overwhelmed with the kindness and love they have shown my mum. I cannot recommend this home enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia P (Friend of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to visit a very good friend today and I was very impressed with all aspects of this care home. On arrival, I was greeted by very polite staff, beautiful and clean, very caring staff who have made my friend very welcome and left him feeling comfortable. I was invited to have lunch with him.
The meal was wonderful, we ate every scrap on our plates and left the table with full stomachs. I would recommend this care home to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Wife of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very patient to the resident's needs. Everyone seems focused on treating residents as individuals, within the constraints of a structured care home. Nothing seems too much trouble if it's possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Windle Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Windle Court is calculated as follows: ( (257 Excellents x 5) + (36 Goods x 4) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 303 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windle Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (9)

Meet the Team (5)

Lorraine

Lorraine Taylor

Job Title: Home Manager

Joined: 2009

Hello, my name is Lorraine, and I am the home manager at Windle Court Residential Home based in South Woodham Ferrers.


I have been the home manager since December 2020 at Windle Court and worked for Runwood Homes since 2009.


Windle Court is a 76-bed purpose-built residential home providing 26 rooms on our poppy suite on the ground floor and 36 rooms on our sunflower suite on the first floor. We also have Jasmine which is a purpose-built senior living private suite suitable for independent or for those who require minimal care.


All rooms have ensuite facilities, all suites have their lounges, dining areas and communal facilities. We provide a hairdressing, chiropody and newspaper service and a full activities calendar which includes, weekly cooking, arts & crafts, live entertainment, and minibus trips, just to mention a few. We have a lovely café which is very popular with residents and visitors we also have outdoor space to accommodate summer BBQs, gardening club and fetes when the weather permits.


Windle Court has a cinema room, which is very popular with the residents; this allows them to relax with a glass of wine and a good movie.


We would love to invite you to visit our home and to meet the team, any questions please feel free to ask as we are always happy to help.

Kay

Kay Milbank

Job Title: Deputy Manager

Joined: 2014

I am the Deputy Manager at Windle Court. I have worked here for the past 10 years, i first started in the home as a carer and have progressed to become the Deputy manager in the last year which was always my ambition.


I am kind, and caring and provide support to the staff, residents, families and visitors. I am a champion in the home for manual handling, end-of-life, medication and health and safety.


I have achieved my NVQ level 3 in health and social care and currently working towards achieving my level 4.

Beth

Beth Taylor

Job Title: Care Team Leader

Joined: 2021

Hello, I'm Beth I am one of the care team leaders at Windle Court. I have worked at the home since May 2021. I was first employed as a carer and then quickly knew I wanted to become a care team leader where I could lead my team to make a difference by providing person-centred care.


I am the home's champion for end-of-life and pressure care prevention.


I truly love my role in connecting with the residents and their families.


I find my role really rewarding by making sure our residents are treated with dignity and respect.

Kerry

Kerry Harvey

Job Title: Financial Administrator

Joined: 2020

Hi, I'm Kerry I am the financial administrator for Windle Court. I have been here for over 4 years and I look after all aspects of administrative responsibilities along with looking after all the staff.


I am responsible for all onboarding of new staff to ensure all documentation is legislative and CQC compliant. I am also the home's training champion my role is to help drive staff to ensure all Runwood mandatory training is up to date. I also encourage staff to voluntary participate in additional training to help them progress in their role.

Toby

Toby Punshon

Job Title: Maintenance

Joined: 2024

My name is Toby, and I work as the maintenance man at Windle Court. I love the people I work with, as well as the wonderful residents. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


I enjoy spending time with my family and walking our dog. My interest is restoring classic cars.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windle Court to verify any information. View our terms and conditions. Windle Court has an Enhanced Service - more info.