
The care staff are amazing and have enabled Mum to feel at home by giving her independenceJane C(Daughter of Resident/Service User)

Nutrition for the residents is of a high standard with choices which is so important.Michelle O(Regular Volunteer)

The staff are always pleasant and speak kindly and encouragingly to mum.Ali(Daughter of Resident/Service User)

The care staff are amazing and have enabled Mum to feel at home by giving her independenceJane C(Daughter of Resident/Service User)

Nutrition for the residents is of a high standard with choices which is so important.Michelle O(Regular Volunteer)

The staff are always pleasant and speak kindly and encouragingly to mum.Ali(Daughter of Resident/Service User)

Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.
All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.
The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy...
Care Provided by Ashley Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ashley Lodge Care Home for full pricing details and T&Cs.
Contact Ashley Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Memory Lane Care Homes Ltd
- Private Owned
Person in charge
- Jessica Rolfe(General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (56)
Visiting
- At Ashley Lodge Care Home, the team are always delighted to welcome visitors. Family and friends are encouraged to spend time with their loved ones at times that suit them best. The caring team is here to greet you warmly and ensure your visit is comfortable and enjoyable.
Parking
- Ashley Lodge provides free parking facilities to visitors
Ashley Lodge Care Home Reviews (128)
Ashley Lodge Care Home has a Review Score of 9.8 (9.784) out of 10, based on 34 reviews in the last 2 years.
Over all time Ashley Lodge Care Home has 128 reviews.
Very helpful, they know how to treat her - more so than even the hospital seemed to. Without their help, I firmly believe she may well of lost her legs. 1st class staff and those in charge.
I've been treated very well. All needs are met where as possible. I've enjoyed some activities, but as I'm only here on recovery, the activities are not for me. (good for the home)
My mother has been a resident for nearly 7 months, and I have total faith that she is in very safe and caring hands. The staff are very caring and well trained in dealing with dementia patients, which must be very challenging. Jean enjoys her meals, and the choice is very good indeed. I couldn't wish for a nicer care home for my mother, and I am always made welcome by the staff when I visit.
The staff did a wonderful job helping Mum regain her fitness and managing her nursing needs. The management and nursing team were always responsive, informative, and willing to help and support us as a family.
The carers were consistently kind and professional ensuring Mum's needs were met and their cheerful and positive manner created a warm and secure environment for her. Her room was bright, airy, well decorated, and always very clean. The Ashley Lodge team also organised a roster of activities, encouraging Mum to join in and they made sure birthdays and festive celebrations like Christmas were marked and celebrated.
We can't thank the team enough for all their support and care throughout Mum's stay.
My wife, who has dementia and is totally bedridden, is receiving palliative care, so some of the options listed do not apply.
I feel, however, they are understaffed, with very little senior management in attendance over the weekend period.
I do not feel that enough 'observation checks' on his well-being are observed regularly.
I find the care i receive here is excellent, with all staff all doing there best to make life very comfortable, as they can. Nothing is to much trouble, i only need to ask. Its not only the carers that need praise, its all staff here, from cleaners, nurses, laundry, activities and kitchen staff. We have a very good management team, who are very helpful.
Lovely staff and great welcoming management. Mum loves it here and enjoys the food. Highly recommend.
Unfortunately mum does not like the food, so we take in meals, and she does not join in any activities.
Carers and nurses are excellent. I would recommend Ashleigh Lodge to anyone; the services they provide are above and beyond.
Mum has been at Ashley Lodge for over a year now. On a recent visit, it was good to see how well Mum was responding to the various staff members who passed through her room. There was a strong sense of her being comfortable in their company.
In fact, there was a very happy and calm atmosphere throughout the Home. Every member of staff we encountered was ready to help in any way possible - even when we didn't need it! As for the new menu, well, that is clearly a great success. Mum emptied her plate and later told me how good the food was there! So a very special thank you to head chef Julian and his lovely staff.
These results are only possible through the conscientious, professional and superb teamwork from everyone there working together towards the same goals and in the same enabling culture.
The phone is always answered promptly and staff are polite and helpful.
I am very pleased with all the staff and management at this home. It is very clean, in fact spotless. I would recommend this care home as I can not fault it.
The manager and the staff are vey friendly. It is a lovely care home, very happy they look after mother very well. We know mum is very happy there. They are all doing a very good job with all the care people.
Although a short stay for mum to get her back on her feet. I would say that all the staff were kind + respectful. Big shout out to Jess and her team for their care and support, not only to mum but to the family.
The activities are a lovely part of the day and are varied and well run. The level of care mum receives is excellent and nothing is too much trouble.
Initially I found it very difficult when mum went into the home but mum has settled in very quickly and within a very short space of time thinks of it as home.
Massive thanks to everybody.
The care given to my dad was excellent. From the 1st time we met with the Care Home manager to the end of his stay there. The staff were all extremely helpful and patient with my dad when he wasn't always co-operating fully or on his best behaviour. They also treated him with respect and in a friendly manner which was much appreciated. It was good to see my dad smile when some of the staff came in to see him. We also noticed how frequently the staff checked in with dad while they were passing his room.
In addition, the staff were always very friendly and helpful to ourselves in such a difficult time for the family. The food, drinks and toiletries provided to us as we stayed with our dad were very much appreciated.
Thank you all for what you did for my dad whilst he was with you.
My mother is always telling the family how good the food is and how lovely the staff are. She is always clean and well dressed whenever we visit, and enjoys taking part in all the activities. All the staff know her by name, even the catering staff and receptionists. The entire home is well cared for, and when you walk in, it puts you in mind of a hotel and not a care home. She loves the hair salon!
It is such a relief for us the family to know how well our Aunt is cared for when we are not here. Ashley Lodge is such a wonderful place to be.
Welcoming and homely.
We are delighted with the care from everyone here.
Visiting Mum every day, at varying times was never a problem, and despite suffering badly with anxiety, I never felt anything but welcome and at ease. I can't recommend Ashley Lodge highly enough
A massive thanks to the Manager and Deputy Manager who moved mountains to help us through a very difficult time, and also to all of the staff who helped make Mum's stay safe and comfortable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 November 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ashley Lodge Care Home.
There are no upcoming events for Ashley Lodge Care Home.
Awards / Recognitions (5)
- 31 Jan 2024Recipient: Memory Lane Care Homes Ltd
- 28 Feb 2023Recipient: Memory Lane Care Homes Ltd
- 30 Jun 2021Recipient: Memory Lane Care Homes Ltd
Accreditations
There are no accreditations posted yet for Ashley Lodge Care Home.
Meet the Team (5)

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.
I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.
I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.
I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.
My spare time is spent studying as I have a passion for learning and development.

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!
We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.
In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.
I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.
My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”
“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”
Frequently Asked Questions about Ashley Lodge Care Home
What types of Care is Ashley Lodge Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ashley Lodge Care Home have?
There are 77 Single Rooms.
What are the Facilities & Services at Ashley Lodge Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ashley Lodge Care Home to the centre of New Milton?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Lodge Care Home to verify any information. View our terms and conditions. Ashley Lodge Care Home has an Enhanced Service -more info.