Barchester Challoner House Care Home

175 Winchester Road, Chandler's Ford, Eastleigh SO53 2DU
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9.6 133 Reviews
  • Barchester Challoner House Care Home, Eastleigh
Challoner House offers high-quality nursing and residential care in an un-rivalled setting located in the lovely village of Chandlers Ford, and on a direct bus route to and from Southampton.

The warmth of welcome from the team of staff can be felt the minute as soon as visitors step foot into this lovely home.

With their help and the help of the ladies and gentlemen who live with them – they really do offer a home from home. The team provides high-quality care with a caring and person-centred attitude. Their approach to nursing care is based on the use of personalised care plans. Drawn up with the individuals they support and their families, care plans will help ensure that each person they look after is treated with respect and that their independence and choice are maximised.

Professionals passion for the home can be seen in everything they do - in their cooking, hospitality, housekeeping and, of course, in organising activities for residents.

Activities make up the most important part of all their days and at Challoner House, they ensure they provide a variety that reflects the interests and capabilities of all the ladies and gentlemen they support. Full use is made of the home’s minibus and being located so close to the M3 in minutes, they can be enjoying the beautiful surrounding countryside. There are several regular group sessions – but perhaps the most popular – certainly with the ladies are regular pamper sessions.

Beautifully landscaped award-winning gardens allow residents to enjoy a high standard of outdoor living. The frequent events and parties include all residents who wish to join in and their families.

The home takes pride in the staff and residents at Challoner to make it as homely as possibly can.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Challoner House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Hayman (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (1)

Parking

  • Off road car park for visitors to Challoner House.

Barchester Challoner House Care Home Reviews (133)

9.6

Barchester Challoner House Care Home has a Review Score of 9.6 (9.634) out of 10, based on 25 reviews in the last 2 years.
Over all time Barchester Challoner House Care Home has 133 reviews.

Overall Experience
  • 95
  • 37
  • 1
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Date Published
  • 133
  • 9
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  • 25
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Reviewer Connection to Barchester Challoner House Care Home
  • 39
  • 23
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  • 10
  • 7
  • 4
  • 4
  • 3
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  • 3
  • 2
  • 2
  • 2
  • 1
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Total of 133, showing 1-20
Review from E F (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has now been in Challoner House 4 months and staff have ensured she has settled in well.
All staff in whichever role are friendly & caring.
Reply from Alison Breach, Administrator at Barchester Challoner House Care Home

Thank you very much for your kind words. It is a pleasure looking after your Mum.

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Review from Nicola B (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is well cared for
Good communication re my mum's care
Activity programme is really good, variety of different activities.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your very kind words. It is a pleasure looking after your Mum.

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Review from Andrew S (Son of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Challoner for 4yrs 8months. She is well looked after by friendly and efficient staff.
Reply from Alison Breach, Administrator at Barchester Challoner House Care Home

Thank you for your very kind words. It is a pleasure to look after your Mum.

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Review from S P (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in very well.
The staff are very attentive to her needs and very patient.
The food choices are excellent
The accommodation is clean and warm.
The gardens are pleasant and well maintained.
The activities are varied.
Reply from Alison Breach, Administrator at Barchester Challoner House Care Home

Thank you for your very kind words. It is a pleasure to look after your Mum and we are very pleased that she has settled in so well.

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Review from S D (Respite Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Challoner House for a two week stay following a major operation to replace my left knee.
My experiance was very good, I felt cared for and most of the staff were empathetic - I appreciate that shortness of staff is an issue, so it is difficult to get an immediate response (at times).
I have
one suggestionto make - There is no food or hot drink offered between 5.30 pm and 9 am the next day. Sometimes if you ask you can get a drink. But it is an awfully long time, and less articulate patients will not ask!
Reply from Alison Breach, Administrator at Barchester Challoner House Care Home

Thank you very much for your review. I am very sorry to hear this as there is always food and drink available 24 hours a day and staff always have access to the kitchen. I apologise that this was not communicated to you.Thank you for your feedback. I will feed this back to my team so this will not happen again.We are always here if you need any assistance in the future.

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Review from S S (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been treated in such a kind manner and is very happy at Challoner House. I cannot fault the care that she has received and I would recommend Challoner House to anyone.
Reply from Alison Breach, Administrator at Barchester Challoner House Care Home

Thank you for your kind words. It is a pleasure to look after your Mum and we are so pleased that she is very happy here.

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Review from C Z (Sister of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was admitted to Challoner House Care Home after being in a different care home and hospital. The care he received here was amazing. Such a difference from the previous care home.
The staff are all amazing and looked after my brother during his last few weeks before his passing. Thank you
so much
Reply from Alison Breach, Administrator at Barchester Challoner House Care Home

Thank you for your kind words. It was our pleasure caring for your brother.

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Review from D H (Husband of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In one word , my experience of the whole care package is "exemplary". Having been a carer of my wife for over 20 years, I am well aware of the tasks facing a carer. Challoner House carehome fully met the requirements I expected. All the staff, from the cleaners to the managers were polite, cheerful
and mostly accessible. The food was excellent!
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

The senior general manager and her team say thank you for you kind lovely words it was a pleasure looking after your beautiful wife, Please keep in contact we are always here even if you just fancy a coffee.

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Review from Mike C (Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt safe and secure at a stressful time in my life
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely review, We are so happy that you felt safe and secure at Challoner House. Please feel free to come back and visit us soon.

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Review from C B (Son of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Mum has received over the last year has been exemplary. Without exception, each of the carers and nurses that have looked after my Mum have treated her with dignity, kindness and compassion. I know it is in the job title, but it is obvious that they really do CARE about everything that
they do for her. Mum has also been given the opportunity for social interaction at the huge variety of activities that are put on for the residents and this has been a great benefit to her. My Mum's and my family's experience at Challoner House Care Home has been excellent. We have been made to feel welcome and at home at Challoner and I have no hesitation in recommending it.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your heart warming review of Challoner House, it had been our pleasure to have had Mum with us and been able to support her.

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Review from Stephanie N (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When trying to accommodate the needs of our parents to remain in their own home, we reached a critical point. Despite all visiting agencies being good in their own right, managing it all became impossible. And so, with heavy hearts, we searched for a care home to look after them. We reached out to places
that could assist them both to have a good quality of life whilst leaving their own home behind.
Along with others, we looked at Barchester Challoner House Care Home in Chandler's Ford, it gave us a good feel factor, staff were kind and sympathetic. It felt clean and looked after.
After a week of settling in, which must have been hugely traumatic for them, they became very positive about aspects of their experience. They now had 24-hour care and medical support always at hand. Mum was a chatterbox who got on well with staff. Dad is always up and dressed into a wheelchair to spend time with Mum or activities as he chooses.
A care home is largely only as good as all who work there and the way they are manager. It was an excellent experience for the last three months of their lives.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your kind words, we are so pleased you and your family were happy with the care and support your parents received at Challoner House it was a pleasure to have them reside with us and get to know both them and yourself. Your kind words will be shared amongst all the staff at Challoner House.

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Review from S W (Niece of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This very attractive care home is an absolute pleasure to visit. On arrival you're met by very happy and welcoming staff with refreshments available if required. The rooms - leisure, dining and bedrooms are all of a very high standard, and there's a full programme of entertainment and activities each
week for the residents - plus sometimes the opportunity for a trip out. The gardens and grounds, kept immaculate, are an added bonus in the summer. My aunt is so happy there, and is always very complimentary about the food. So all in all an absolute gem - somewhere I'd have no hesitation to book for myself.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely review of our home. We are very proud of the home and that you had a welcome visit.

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Review from L B (Wife of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted for the last week of his life for palliative and nursing care. He was treated with all possible care and attention and I felt confident leaving him in the care of the staff at Barchester Challoner House Care Home.
I was made welcome by all and able to visit at any time. I would
recommend Challoner House to anyone needing this level of nursing and care.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your kind words and review, it was a pleasure to be able to care for your husband whilst he was with us at Challoner House.

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Review from Melessa M (Niece of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ever since we got my aunt into Barchester Challoner House Care Home, it was found to be a very good care home. My aunt seems quite happy there. The staff are nice and are really great with residents and visitors. My aunt also loves their meals and desserts.
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Review from S B (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care my mum gets at Barchester Challoner House Care Home. The staff are professional, kind and caring and they treated difficult situations with humour. They go over and above and do small things that make all the difference.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely review. It was a pleasure to have cared for Mum, we are pleased you were happy with the care she received whilst at Challoner House.

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Review from Veronice B (Respite Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gardens are lovely, if it was the summer I would take cuttings from flowers but will be back. Think there could be a bit of updating in the home painting. The staff have made me feel very welcomed. The chef looked after me very well. Cleaners were very good and helpful. So, thank you all very much.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely review. We are pleased you enjoyed your stay at Challoner House, we look forward to welcoming you back.

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Review from Phil C (Son of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent fourteen months at Barchester Challoner House Care Home between August 2023 and October 2024. Unfortunately, she was 90% paralysed after two strokes and needed a high level of nursing care. All of the staff were fabulous throughout, caring and attentive. When she was well enough, they got
her up into a wheelchair so she could join the other residents for activities and meals. They even managed to get her out on their bus for trips, including to the New Forest for ice cream on one occasion and on another stopping in a pub garden for a half of bitter. She particularly enjoyed the visits from entertainers and the singalongs. The home kept us informed of her medical situation and were absolutely marvellous with her when it was time to go which she eventually did peacefully in her sleep. We couldn't have asked for more.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your kind words and lovely review of our home, we are very proud of the care we are able to provide at our home, your mum was a lovely lady and will be deeply missed by all our staff at Challoner House.

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Review from Helen S (Daughter of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad came into Barchester Challoner House Care Home as respite following his primary carer having to go to hospital.
He was made very welcome and all staff have made him welcome. All staff have been happy, cheerful and respectful.
Thank you.
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Review from J G (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was admitted to Challoner House in July 223. He was very poorly and not expected to live for long. However, he improved and received care at Challoner until he passed away peacefully there in May 24.
The staff have been so kind, caring and supportive throughout this difficult time.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your kind words; it was a pleasure to care for your father.

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Review from S M (Wife of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A good home, well-run, the staff are kind, caring and efficient. There are no nasty smells, it's clean and food is healthy and traditional. There are regular activities so residents don't get bored.
As a registered nurse, I was fussy where my husband went, nowhere is perfect. But Barchester Challoner
House Care Home is about as good as it gets.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely words. It was a pleasure caring for your husband and getting to know your family and yourself.

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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Barchester Challoner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.634 for Barchester Challoner House Care Home is calculated as follows: ( (192 Excellents x 5) + (98 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 295 Ratings = 4.634
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Challoner House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (40)

Meet the Team (11)

Sarah

Sarah Hayman

Job Title: Senior General Manager Joined: 2019

Sarah joined Barchester in 2009 and has recently joined the team here at Challoner. She brings with her a wealth of experience and knowledge and is committed to providing the highest quality of care and nursing here at Challoner.

Dani

Dani Maker

Job Title: Administrator

Dani's role is to support General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. Dani is often the first point of contact for relatives and representatives and tends to get to know everyone more personally.

Valerie

Valerie Phillips

Job Title: Receptionist Joined: 2007

Valerie has worked at Challoner House for over seven years, and is often the first face or voice of Challoner house. She ensures that a warm and friendly smile or cheery voice is seen or heard. Valerie enjoys the fact that no two days are the same.

Lilo

Lilo

Job Title: Registered Nurse

Lilo is a Registered Nurse at Challoner House and has been for several years. Lilo supports residents within the home with all aspects of their care and all their nursing needs.

Lisa

Lisa Burnet

Job Title: Head Housekeeper Joined: 2014

Lisa has been at Challoner since 2014 and has worked in the kitchen, on care and finally housekeeping where she was promoted to Head Housekeeper in recent months. Lisa is thriving in this role and is doing a fantastic job!

Victoria

Victoria

Job Title: Activities co-ordinator Joined: 2021

I have always had a passion for entertaining and I truly love being able to provide high-quality fun activities for our residents at Challoner House.

Gemma

Gemma Easton

Job Title: Deputy Manager Joined: 2005

Gemma started working at Challoner House for Eighteen years. Gemma started her working life at Challoner House as a care assistant, Gemma then went on to study for her Nursing through the Barchester Development Program and has worked her way up to become the our Clinical Deputy Manager.

Alison

Alison Breach

Job Title: Administrator Joined: 2023

Alison joined Challoner House in 2023 as part of our administration team. Alison has a back ground history of working in administration for care settings and doctors surgeries.

Karim

Karim Bounouar

Job Title: Head of Maintenance Joined: 2024

I started the role of Head of Maintenance in August 2024. I am a fully qualified electrician. I enjoy the role of maintenance man at Challoner House as every day is very diverse and holds new challenges.


In my spare time, I am a qualified dance instructor and enjoy playing football. I also enjoy travelling to my family's homes in Morocco and Italy.

Weronika

Weronika Mamrol

Job Title: Head Chef Joined: 2023

I started my chef career as a second chef in a hospital before taking on the role of Head Chef at Challoner House in May 2023. I have been lucky enough to be able to attend and pass the Barchester Chef Academy.


In my spare time, I enjoy travelling the world, learning new culinary skills and socialising with friends. I also enjoy going back home to Poland to visit my family.

Raluca

Raluca Coleasa - Dragomir

Job Title: Senior RGN Joined: 2023

I qualified as a registered nurse 13 years ago. I have worked in hospitals and nursing homes before coming to work at Challoner House in September 2023 as a Senior Nurse.


In my spare time, I enjoy listening to music and getting out and about exploring new places with my family.

Frequently Asked Questions about Barchester Challoner House Care Home

What types of Care is Barchester Challoner House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Challoner House Care Home have?

There are 43 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Challoner House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Challoner House Care Home to the centre of Eastleigh?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Challoner House Care Home to verify any information. View our terms and conditions. Barchester Challoner House Care Home has an Enhanced Service - more info.