Barchester Challoner House Care Home

From the first time we viewed Challoner House, we were so impressed with the staff and facilities. Every single member of staff is friendly and helpful and shows such care and compassion. Dad is showed so much love from all of the team. We would highly recommend it to everyone.

There still seems to be an issue with the quality of food. Mum often says the meat isn't good quality and the food presentation could be improved. I know it must be difficult to cater for 50+ people but perhaps some discussion is needed!

Very happy with the care home for my mum. She is very happy and enjoys all the activities/events. She praises all the staff for their friendliness and helpfulness.

Beautiful home. Well-managed and excellent staff. Clean and good food.

Can honestly say how amazing the staff have been. Polite, friendly and just amazing. Didn't think my mother-in-law would be the nicest person to go in a home but the staff made her feel really welcome.

Lovely home, with excellent staff, it's like a large family house. My grandmother is well looked after and happy. Good food and clean.

Care home - five star hotel. They treat you as one big family. If you have a problem any of the staff always have time to listen and put your mind at ease. Well done management, what a team.

At 3.20 a.m. on a Sunday, a Senior called to say that she had passed away. The ACP had included instructing an undertaker so there was nothing for me to do. Nobody likes to think about End of Life care. I echo Mother's words. Moving her to Challoner was the best thing we could have done for all of us.

In the few years that Daddy spent at the care home, he became a favourite with some of the carers. He was a bit of a joker in his day and the staff always joined in. All the staff were professional and they took the time to answer queries. Bless you, for your patience and commitment. Thank you.

I have found the home and staff very pleasant. Staff are very helpful to my needs day and night, would be prepared to recommend her to anyone.

After my brother being in another care home. This home is great, the staff and care home is really caring and friendly.

Management listened and understood needs.

Mum has only been at the home for 9-days, and she has had the best attention and care. She is settling in and getting to know the lovely staff.

He was only here for one week before he died, but the excellent care he received and the kind caring manner of all the staff here have made the world of difference. Just knowing he passed away in such a nice peaceful place, surrounded by caring people has made an awful situation much more bearable to come to terms with. Both myself and his family can't thank everyone enough for the care he received and also for the kindness shown towards us.

Thank you for looking after my mother when she was in your care. Your staff are very caring, and I'm very pleased I chose Challoner House for her care. Thank you again.

Very happy here. Staff always on hand if needed cannot praise them enough.

My mum recently stayed at Challoner House for a 2-week respite stay. All the staff we met were really kind and friendly and went the extra mile to reassure mum and help her settle in. She really enjoyed the activities, food and lovely garden. Mum often told me how kind and patient the staff were.

It was a very sad day when my husband and I decided he could no longer live at home. We could not wish for a better home from home. The staff go out of their way to please - both resident and relative. Although I miss my husband desperately it is a great comfort to know he is so well cared for.

The care home is very nice and welcoming. The staff is very friendly and approachable. All the staff is very nice to the residents and my father-in-law likes them all. The facilities and gardens are very nice and the care home organises nice activities and outings.

My parents have been residents at Challoner House for five months. The care they have received has been excellent. The nursing staff and carers are true professionals; they have met my parents needs head-on. My father suffered a stroke and has dementia; he has been given excellent care with all personal needs and treated with respect. My mother has cancer, all her needs have been met with care and humour. The staff have lept their morale up during this difficult Covid time. I have visited when allowed and have been reassured of all the Covid measures in place to keep my parents safe. The staff have been very supportive during what has been a stressful time for all of us. I cannot recommend Challoner House enough - first class. Thank you.