Barchester Challoner House Care Home

175 Winchester Road, Chandler's Ford, Eastleigh SO53 2DU
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9.6 133 Reviews
  • Barchester Challoner House Care Home, Eastleigh
Challoner House offers high-quality nursing and residential care in an un-rivalled setting located in the lovely village of Chandlers Ford, and on a direct bus route to and from Southampton.

The warmth of welcome from the team of staff can be felt the minute as soon as visitors step foot into this lovely home.

With their help and the help of the ladies and gentlemen who live with them – they really do offer a home from home. The team provides high-quality care with a caring and person-centred attitude. Their approach to nursing care is based on the use of personalised care plans. Drawn up with the individuals they support and their families, care plans will help ensure that each person they look after is treated with respect and that their independence and choice are maximised.

Professionals passion for the home can be seen in everything they do - in their cooking, hospitality, housekeeping and, of course, in organising activities for residents.

Activities make up the most important part of all their days and at Challoner House, they ensure they provide a variety that reflects the interests and capabilities of all the ladies and gentlemen they support. Full use is made of the home’s minibus and being located so close to the M3 in minutes, they can be enjoying the beautiful surrounding countryside. There are several regular group sessions – but perhaps the most popular – certainly with the ladies are regular pamper sessions.

Beautifully landscaped award-winning gardens allow residents to enjoy a high standard of outdoor living. The frequent events and parties include all residents who wish to join in and their families.

The home takes pride in the staff and residents at Challoner to make it as homely as possibly can.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Challoner House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Hayman (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (1)

Parking

  • Off road car park for visitors to Challoner House.

Barchester Challoner House Care Home Reviews (133)

Total of 133, showing 41-60
9.6

Barchester Challoner House Care Home has a Review Score of 9.6 (9.634) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Challoner House Care Home has 133 reviews.

Overall Experience

  • 95
  • 37
  • 1
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Date Published

133
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Review from Christine C (Wife of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Challoner House from Winchester Hospital in January 2022. He had bladder cancer and needed end of life care.
He was only here for one week before he died, but the excellent care he received and the kind caring manner of all the staff here have made the world of difference.
Just knowing he passed away in such a nice peaceful place, surrounded by caring people has made an awful situation much more bearable to come to terms with. Both myself and his family can't thank everyone enough for the care he received and also for the kindness shown towards us.

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Review from A B (Son of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my mother when she was in your care. Your staff are very caring, and I'm very pleased I chose Challoner House for her care. Thank you again.

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Review from W F (Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here. Staff always on hand if needed cannot praise them enough.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely review, we are so pleased that you are happy living at Challoner House.

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Review from Sarah B (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently stayed at Challoner House for a 2-week respite stay. All the staff we met were really kind and friendly and went the extra mile to reassure mum and help her settle in. She really enjoyed the activities, food and lovely garden. Mum often told me how kind and patient the staff were.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you so much for your feedback! We are so pleased to know that your mum enjoyed her respite stay at Challoner House.

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Review from Diane C (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very sad day when my husband and I decided he could no longer live at home. We could not wish for a better home from home. The staff go out of their way to please - both resident and relative. Although I miss my husband desperately it is a great comfort to know he is so well cared for.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you so much for your feedback - I am so pleased to hear that you're happy with every aspect of Challoner House. Should you ever wish to see me your door is always open.

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Review from Rona F (Daughter-in-law of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very nice and welcoming. The staff is very friendly and approachable. All the staff is very nice to the residents and my father-in-law likes them all. The facilities and gardens are very nice and the care home organises nice activities and outings.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind feedback to Challoner House. My door is always open should you wish to chat to me.

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Review from Jan T (Daughter of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents at Challoner House for five months. The care they have received has been excellent. The nursing staff and carers are true professionals; they have met my parents needs head-on. My father suffered a stroke and has dementia; he has been given excellent care with all personal
needs and treated with respect. My mother has cancer, all her needs have been met with care and humour. The staff have lept their morale up during this difficult Covid time. I have visited when allowed and have been reassured of all the Covid measures in place to keep my parents safe. The staff have been very supportive during what has been a stressful time for all of us. I cannot recommend Challoner House enough - first class. Thank you.

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Review from M T (Sister of Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A short while ago my sister was brought here both legs heavily bandaged leaking water and some blood. Very painful arthritis in her arms. Now she is bandage free in both legs and her legs are 100% better. I would say a magic wand was waved but I know it is due to the care and time spent with her that
achieved her situation now. Many thanks to all the staff from her very grateful sister.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for such kind words, we always endeavour to provide the highest standard of care at Challoner House and I am pleased to hear your loved one is happy and settled at Challoner.

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Review from Joy B (Friend of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the resident has dementia she is very clear that she wants to stay here and enjoys the food. I am so glad to see how content she is despite her confusion.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind words, I appreciate all feedback received at Challoner.

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Review from J D (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under very difficult circumstances, Challoner has dealt with the covid situation very well. The staff have remained cheerful and caring. My only complaint is weak communication as to the situation of another company taking over payment, and my mother has not been reimbursed.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your feedback, please be reassured we are following the company policy with regards to the issue raised above, and I am always happy to discuss this with you, my admin team will keep you informed of the progress.

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Review from Christopher T (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff appear to be very friendly and helpful. keeping you informed and caring for my Dad's needs 24/7. Keep up the good work and care. Thank you.

Reply from Sarah Hayman, Se at Barchester Challoner House Care Home

Thank you for your kind words, I appreciate your feedback and I am always here should you wish to speak to me.

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Review from Gavin N (Son of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has looked after my father for nearly 2 years. All of the staff are friendly and the care is excellent. There is always a good range of activities for the residents which are tailored well to their needs. The nursing care is first class and the nurses knowledgeable and caring. My father has
always been happy at Challoner. The administration has always been efficient and accurate, with any issues quickly sorted. Dad has always been listened to and any suggestions acted upon and sorted. He feels safe and looked after which is important for him and the family.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you so much for your kind comments. Your feedback is greatly appreciated. My door is open should you wish to chat with me.

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Review from Chris K (Partner of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Challoner House is a comfortable, attractive home with lovely gardens. According to my relative, food is a bit hit and miss. The nursing and care team do an excellent job, especially during these trying times. The manager keeps families fully informed of what is happening in the home. Overall a good
home.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you so much for your feedback, we appreciate all the comments and will take actions where you feel things are not satisfactory. My door is always open should you wish to discuss anything with me.

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Review from Sue H (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The past year has been so challenging for everyone, particularly the staff at Barchester Challoner House Care Home. My family and I are so grateful for the care, help, information sharing and organisation that has gone on. Mum is safe and well and I feel very confident she is getting the best of care.
Thank you.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind words Sue, we appreciate all the feedback we receive at Challoner House.

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Review from E H (Daughter of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has been very well looked after. Missed her family due to restricted visits because of Covid.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind feedback, it is appreciated by all the staff Challoner House.

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Review from Nicola B (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted at the start of lockdown for two weeks' respite and has stayed ever since! Despite a stay in hospital and the challenging circumstances, she has been well looked after and is settled. Staff are caring and have worked tirelessly to keep the home COVID-19-free. We are very grateful.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your feedback. We always aspire to be the best in every aspect of the home but it is always good to know where we could improve to an even higher standard.

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Review from Margaret S (Friend of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came last month (June). My friend didn't recognise me. She thought my friend and I were her parents and we had to vacate the chairs were out in the garden as they were for her mum and dad. She is very well looked after and happy here.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your feedback. It is appreciated by all the staff at Challoner House.

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Review from Abigail J (Granddaughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Challoner House has provided a good support system for my grandmother and she is doing so much better now. She enjoys the activities, and the home has made efforts to help families visit/call during the difficulty lockdown period.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind words; we really appreciate your feedback.

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Review from V L (Wife of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been very happy here for two years now. I have always found the staff to be very helpful and kind. The general manager is very efficient and will be always ready to discuss any issues we may have.

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Review from E R (Daughter of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well looked after at Challoner House. The staff couldn't have been more kind and understanding to her. She was always treated with respect and dignity, and in this, her final month, her care was outstanding despite her considerable needs. Although the staff were extremely busy they always
had time to chat to my mother, and were good friends to her and me. The home is beautifully furnished, the gardens are a constant joy, and there is always a delicious choice of food at meal times. The activities team have such a good rapport with the residents, and have a wide choice of activities. Thank you to everyone.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for such kind words. Your mother will be truly missed by everyone at Challoner House. And so will you without your regular visits. If we can be of any assistance please do not hesitate to contact us.

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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Barchester Challoner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Barchester Challoner House Care Home is calculated as follows: ( (192 Excellents x 5) + (98 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 295 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Challoner House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (40)

Meet the Team (11)

Sarah

Sarah Hayman

Job Title: Senior General Manager

Joined: 2019

Sarah joined Barchester in 2009 and has recently joined the team here at Challoner. She brings with her a wealth of experience and knowledge and is committed to providing the highest quality of care and nursing here at Challoner.

Dani

Dani Maker

Job Title: Administrator

Dani's role is to support General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. Dani is often the first point of contact for relatives and representatives and tends to get to know everyone more personally.

Valerie

Valerie Phillips

Job Title: Receptionist

Joined: 2007

Valerie has worked at Challoner House for over seven years, and is often the first face or voice of Challoner house. She ensures that a warm and friendly smile or cheery voice is seen or heard. Valerie enjoys the fact that no two days are the same.

Lilo

Lilo

Job Title: Registered Nurse

Lilo is a Registered Nurse at Challoner House and has been for several years. Lilo supports residents within the home with all aspects of their care and all their nursing needs.

Lisa

Lisa Burnet

Job Title: Head Housekeeper

Joined: 2014

Lisa has been at Challoner since 2014 and has worked in the kitchen, on care and finally housekeeping where she was promoted to Head Housekeeper in recent months. Lisa is thriving in this role and is doing a fantastic job!

Victoria

Victoria

Job Title: Activities co-ordinator

Joined: 2021

I have always had a passion for entertaining and I truly love being able to provide high-quality fun activities for our residents at Challoner House.

Gemma

Gemma Easton

Job Title: Deputy Manager

Joined: 2005

Gemma started working at Challoner House for Eighteen years. Gemma started her working life at Challoner House as a care assistant, Gemma then went on to study for her Nursing through the Barchester Development Program and has worked her way up to become the our Clinical Deputy Manager.

Alison

Alison Breach

Job Title: Administrator

Joined: 2023

Alison joined Challoner House in 2023 as part of our administration team. Alison has a back ground history of working in administration for care settings and doctors surgeries.

Karim

Karim Bounouar

Job Title: Head of Maintenance

Joined: 2024

I started the role of Head of Maintenance in August 2024. I am a fully qualified electrician. I enjoy the role of maintenance man at Challoner House as every day is very diverse and holds new challenges.


In my spare time, I am a qualified dance instructor and enjoy playing football. I also enjoy travelling to my family's homes in Morocco and Italy.

Weronika

Weronika Mamrol

Job Title: Head Chef

Joined: 2023

I started my chef career as a second chef in a hospital before taking on the role of Head Chef at Challoner House in May 2023. I have been lucky enough to be able to attend and pass the Barchester Chef Academy.


In my spare time, I enjoy travelling the world, learning new culinary skills and socialising with friends. I also enjoy going back home to Poland to visit my family.

Raluca

Raluca Coleasa - Dragomir

Job Title: Senior RGN

Joined: 2023

I qualified as a registered nurse 13 years ago. I have worked in hospitals and nursing homes before coming to work at Challoner House in September 2023 as a Senior Nurse.


In my spare time, I enjoy listening to music and getting out and about exploring new places with my family.

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