Barchester Challoner House Care Home

Although the resident has dementia she is very clear that she wants to stay here and enjoys the food. I am so glad to see how content she is despite her confusion.

Under very difficult circumstances, Challoner has dealt with the covid situation very well. The staff have remained cheerful and caring. My only complaint is weak communication as to the situation of another company taking over payment, and my mother has not been reimbursed.

The staff appear to be very friendly and helpful. keeping you informed and caring for my Dad's needs 24/7. Keep up the good work and care. Thank you.

The home has looked after my father for nearly 2 years. All of the staff are friendly and the care is excellent. There is always a good range of activities for the residents which are tailored well to their needs. The nursing care is first class and the nurses knowledgeable and caring. My father has always been happy at Challoner. The administration has always been efficient and accurate, with any issues quickly sorted. Dad has always been listened to and any suggestions acted upon and sorted. He feels safe and looked after which is important for him and the family.

Challoner House is a comfortable, attractive home with lovely gardens. According to my relative, food is a bit hit and miss. The nursing and care team do an excellent job, especially during these trying times. The manager keeps families fully informed of what is happening in the home. Overall a good home.

The past year has been so challenging for everyone, particularly the staff at Barchester Challoner House Care Home. My family and I are so grateful for the care, help, information sharing and organisation that has gone on. Mum is safe and well and I feel very confident she is getting the best of care. Thank you.

She has been very well looked after. Missed her family due to restricted visits because of Covid.

Mum was admitted at the start of lockdown for two weeks' respite and has stayed ever since! Despite a stay in hospital and the challenging circumstances, she has been well looked after and is settled. Staff are caring and have worked tirelessly to keep the home COVID-19-free. We are very grateful.

I came last month (June). My friend didn't recognise me. She thought my friend and I were her parents and we had to vacate the chairs were out in the garden as they were for her mum and dad. She is very well looked after and happy here.

Barchester Challoner House has provided a good support system for my grandmother and she is doing so much better now. She enjoys the activities, and the home has made efforts to help families visit/call during the difficulty lockdown period.

My husband has been very happy here for two years now. I have always found the staff to be very helpful and kind. The general manager is very efficient and will be always ready to discuss any issues we may have.

My mother was well looked after at Challoner House. The staff couldn't have been more kind and understanding to her. She was always treated with respect and dignity, and in this, her final month, her care was outstanding despite her considerable needs. Although the staff were extremely busy they always had time to chat to my mother, and were good friends to her and me. The home is beautifully furnished, the gardens are a constant joy, and there is always a delicious choice of food at meal times. The activities team have such a good rapport with the residents, and have a wide choice of activities. Thank you to everyone.

The staff and the place we first visited made us know that when Nan comes to the care home she would be treated the way we wanted and I would like to thank the management from the bottom of my heart. Thank you.

When it became clear Mum wasn't looking after herself, I spoke to Challoner on the Tuesday and when I rang on the Thursday in rather a panic, they were able to accommodate her the next day. My experience of all the people who worked at Challoner was always very good. They treated Mum with care, kindness and patience which made a potentially worrying time much easier for us to cope with.

I have really enjoyed my stay here. The staff go beyond the call of duty. Nothing is too much trouble. The only negative comment I do have is there could be more handrails in the bathroom.

Caring, friendly and very attentive. My room is very comfortable. The food is very good. All my needs are met. I enjoy having my hair done every week and my nails. I also enjoy the daily activities and interacting with the other residents.

My Dad has really enjoyed his short stay here. He has been made to feel very welcome as I have. The staff are amazing. Nothing is too much trouble. Very kind and caring. The only negative point would be not enough grab rails in the bathroom.

Helped my Nan settle in very well. Cannot fault the care she has been given and the encouragement she has been given.

Quite happy.

Challoner House is a very caring home and my mother is well looked after by all the lovely staff. Meals are good and the activities are varied and happen morning and afternoon.