Barchester Challoner House Care Home

175 Winchester Road, Chandler's Ford, Eastleigh SO53 2DU
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9.6 133 Reviews
  • Barchester Challoner House Care Home, Eastleigh
Challoner House offers high-quality nursing and residential care in an un-rivalled setting located in the lovely village of Chandlers Ford, and on a direct bus route to and from Southampton.

The warmth of welcome from the team of staff can be felt the minute as soon as visitors step foot into this lovely home.

With their help and the help of the ladies and gentlemen who live with them – they really do offer a home from home. The team provides high-quality care with a caring and person-centred attitude. Their approach to nursing care is based on the use of personalised care plans. Drawn up with the individuals they support and their families, care plans will help ensure that each person they look after is treated with respect and that their independence and choice are maximised.

Professionals passion for the home can be seen in everything they do - in their cooking, hospitality, housekeeping and, of course, in organising activities for residents.

Activities make up the most important part of all their days and at Challoner House, they ensure they provide a variety that reflects the interests and capabilities of all the ladies and gentlemen they support. Full use is made of the home’s minibus and being located so close to the M3 in minutes, they can be enjoying the beautiful surrounding countryside. There are several regular group sessions – but perhaps the most popular – certainly with the ladies are regular pamper sessions.

Beautifully landscaped award-winning gardens allow residents to enjoy a high standard of outdoor living. The frequent events and parties include all residents who wish to join in and their families.

The home takes pride in the staff and residents at Challoner to make it as homely as possibly can.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Challoner House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Hayman (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (1)

Parking

  • Off road car park for visitors to Challoner House.

Barchester Challoner House Care Home Reviews (133)

Total of 133, showing 81-100
9.6

Barchester Challoner House Care Home has a Review Score of 9.6 (9.634) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Challoner House Care Home has 133 reviews.

Overall Experience

  • 95
  • 37
  • 1
  • 0
  • 0

Date Published

133
10
18
25
108

Review from Julie Y (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is based on the care and support my family have had over the past three weeks whilst our mother has been in respite care.


During this time the family have had to deal with many emotions in trying to get "our mum" to accept she is no longer safe to return home even with a care package in

place.


Throughout, mum has had first-class care and support as have we, her family. We know mum will be well looked after and safe in Barchester Challoner House Care Home. Thank you all.

Reply from Ali Sweetman, RGN/ GM at Barchester Challoner House Care Home

We at Challoner are delighted that we were able to support this lady and her family, with the difficult decision.

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Review from D T (Sister of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my sister by all of the Challoner staff was second to none. They cared for her with dignity and skill, thoughtfulness and compassion. Always respectful, they also supported us as a family. We were reassured that my sister was in safe and caring hands.

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Review from J S (Son of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received in the short time she was there was absolutely outstanding.

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Review from Anthony L (Son of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father has enjoyed his stay at Barchester Challoner House Care Home again. The staff are very friendly and make a fuss of him.


Since the redecoration, the public rooms have a much lighter look and feel. Very nice.

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Review from P D (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, clean facility with very helpful and attentive staff. The menu could be more exciting.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for your kind words and feedback, we use this reviews to help us continue to improve the services that we can deliver here at Challoner.

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Review from B S (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the time things run well, but recently they seem to have been short staffed - and that has meant a lower standard of service.
In recent months I have raised concerns about the standard of care my mother has been receiving, but no response has been forthcoming.
I'm hopeful that recent changes
will lead to an improvement in the service.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for your comments, they are always a valuable source of learning for us at the home. To reassure you that our staffing levels are in line with company policy, which is always above the industry average, at present recruitment is an on-going challenge and therefore we are utilising agency carers to help us through this period. We always try and use the same agency workers to assist with continuity, recently we have recruited 5 new carers and will be able to rely on our own staff to deliver care in the future.

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Review from J K (Wife of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found everything very satisfactory. Staff are very welcoming and helpful, friendly and positive. We would certainly go back there again.

Reply from Lee Houston, Genereal Manager at Barchester Challoner House Care Home

Thank you for taking the time to leave us this review, we greatly appreciate your feedback.

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Review from L F (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings and nursing staff. Felt a little more communication from management once mum was admitted would have been helpful in order to smooth the settling in process.
Food and housekeeping excellent and safe, warm and comfortable environment.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for your comments, we will continue to strive for an excellent service and continued improvements in the future.

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Review from E S (Friend of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Challoner House is a good care home with plenty of entertainment. The only criticism I have is that my friend has been left with food uneaten as she cannot do it herself. Cold cups of tea etc.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for your comments. I am delighted that you think so highly of the activities in the home, also thank you for raising your concerns regarding the food. I will be investigating these concerns and endeavour to rectify any areas that may require some review.

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Review from N D (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the nursing home for just over 7 years. We are very pleased with the care Mum receives. They keep us updated on the health and care Mum receives.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for taking the time to complete the review. We are very pleased that you are happy with the care we provide and we will always continue to strive for excellent quality care being delivered.

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Review from J T (Nephew of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a team, they are all very caring. My Uncle was very happy there.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review, we really appreciate the time that you have taken to complete it. Here at Challoner, we value feedback and these reviews help with our learning and development in order to continually improve our care.

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Review from J D (Relative of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment for my aunt. Lovely staff, a very clean, pleasant room and pretty gardens to look out on. I feel my aunt is being given very good care and her dignity is well maintained in her twilight years.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review. We really appreciate the time that you have taken to complete it. Here at Challoner we value feedback and these reviews help with our learning and development in order to continually improve our care.

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Review from Rosemary E M (Friend of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate the care provided.


I appreciate the friendliness and helpfulness of staff for visitors.


I appreciate the facilities for residents eg activities.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for taking the time to complete the review for us, we really appreciate your kind words.

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Review from Eileen W (Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for taking the time to complete the review, much appreciated.

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Review from A W (Son of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is that the home is very well run. The staff are looking after my mother very well. Some days my mother finds that food could be improved, she seems to have too much fish which she does not eat.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for the time that you have spent completing the review, we really appreciate it here at Challoner. Your comments were lovely and we are pleased that you and your family were happy with the care that we offered. We will, of course, use your comments to continually improve the care.

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Review from B D (Resident) assisted by family/friend published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities coordinator is always happy and enthusiastic about her job. She really cares for the residents and likes to make sure they join in. She is always organising events to fund the residents having various activities eg. visiting entertainers, petting zoo etc.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for the time that you have spent completing the review, we really appreciate it here at Challoner. Your comments were lovely and we are pleased that you and your family were happy with the care that we offered. We will, of course, use your comments to continually improve the care.

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Review from Brian W (Son of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy whenever we visit.

Reply from Lee houston, General Manager at Barchester Challoner House Care Home

Thank you for taking the time to complete this review for us, we really appreciate it.

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Review from Patrick H (Grandson of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazingly kind staff. Grandma is happy and staff have a good rapport with residents and visitors.


Very approachable staff, always around and prepared.


Activities are good and consistent.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for the time that you have spent completing the review, we really appreciate it here at Challoner. Your comments were lovely and we are pleased that you and your family were happy with the care that we offered. We will, of course, use your comments to continually improve the care.

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Review from Paul A (Regular Volunteer) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first time I visited Challoner House to visit a resident (now deceased), I have found the home to be a very good unit compared to hospital units! I visited as Chaplain. The care is up with some of the best, and better than many.


I have found the staff helpful and supportive of my ministry,

and very caring towards residents. I frequently recommend Challoner House to people who are looking for residential care for relatives.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review. We really appreciate the time that you have taken to complete it. Here at Challoner, we value feedback and these reviews help with our learning and development in order to continually improve our care.

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Review from Helen H (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely to see my mum content and comfortable. Always a pleasure visiting. Staff are always pleased and hardworking.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for the time that you have spent completing the review, we really appreciate it here at Challoner. Your comments were lovely and we are pleased that you and your family were happy with the care that we offered. We will, of course, use your comments to continually improve the care.

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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Barchester Challoner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Barchester Challoner House Care Home is calculated as follows: ( (192 Excellents x 5) + (98 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 295 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Challoner House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (40)

Meet the Team (11)

Sarah

Sarah Hayman

Job Title: Senior General Manager

Joined: 2019

Sarah joined Barchester in 2009 and has recently joined the team here at Challoner. She brings with her a wealth of experience and knowledge and is committed to providing the highest quality of care and nursing here at Challoner.

Dani

Dani Maker

Job Title: Administrator

Dani's role is to support General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. Dani is often the first point of contact for relatives and representatives and tends to get to know everyone more personally.

Valerie

Valerie Phillips

Job Title: Receptionist

Joined: 2007

Valerie has worked at Challoner House for over seven years, and is often the first face or voice of Challoner house. She ensures that a warm and friendly smile or cheery voice is seen or heard. Valerie enjoys the fact that no two days are the same.

Lilo

Lilo

Job Title: Registered Nurse

Lilo is a Registered Nurse at Challoner House and has been for several years. Lilo supports residents within the home with all aspects of their care and all their nursing needs.

Lisa

Lisa Burnet

Job Title: Head Housekeeper

Joined: 2014

Lisa has been at Challoner since 2014 and has worked in the kitchen, on care and finally housekeeping where she was promoted to Head Housekeeper in recent months. Lisa is thriving in this role and is doing a fantastic job!

Victoria

Victoria

Job Title: Activities co-ordinator

Joined: 2021

I have always had a passion for entertaining and I truly love being able to provide high-quality fun activities for our residents at Challoner House.

Gemma

Gemma Easton

Job Title: Deputy Manager

Joined: 2005

Gemma started working at Challoner House for Eighteen years. Gemma started her working life at Challoner House as a care assistant, Gemma then went on to study for her Nursing through the Barchester Development Program and has worked her way up to become the our Clinical Deputy Manager.

Alison

Alison Breach

Job Title: Administrator

Joined: 2023

Alison joined Challoner House in 2023 as part of our administration team. Alison has a back ground history of working in administration for care settings and doctors surgeries.

Karim

Karim Bounouar

Job Title: Head of Maintenance

Joined: 2024

I started the role of Head of Maintenance in August 2024. I am a fully qualified electrician. I enjoy the role of maintenance man at Challoner House as every day is very diverse and holds new challenges.


In my spare time, I am a qualified dance instructor and enjoy playing football. I also enjoy travelling to my family's homes in Morocco and Italy.

Weronika

Weronika Mamrol

Job Title: Head Chef

Joined: 2023

I started my chef career as a second chef in a hospital before taking on the role of Head Chef at Challoner House in May 2023. I have been lucky enough to be able to attend and pass the Barchester Chef Academy.


In my spare time, I enjoy travelling the world, learning new culinary skills and socialising with friends. I also enjoy going back home to Poland to visit my family.

Raluca

Raluca Coleasa - Dragomir

Job Title: Senior RGN

Joined: 2023

I qualified as a registered nurse 13 years ago. I have worked in hospitals and nursing homes before coming to work at Challoner House in September 2023 as a Senior Nurse.


In my spare time, I enjoy listening to music and getting out and about exploring new places with my family.

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