Barchester Challoner House Care Home

175 Winchester Road, Chandler's Ford, Eastleigh SO53 2DU
Review Us
9.6 135 Reviews
  • Barchester Challoner House Care Home, Eastleigh
Challoner House offers high-quality nursing and residential care in an un-rivalled setting located in the lovely village of Chandlers Ford, and on a direct bus route to and from Southampton.

The warmth of welcome from the team of staff can be felt the minute as soon as visitors step foot into this lovely home.

With their help and the help of the ladies and gentlemen who live with them – they really do offer a home from home. The team provides high-quality care with a caring and person-centred attitude. Their approach to nursing care is based on the use of personalised care plans. Drawn up with the individuals they support and their families, care plans will help ensure that each person they look after is treated with respect and that their independence and choice are maximised.

Professionals passion for the home can be seen in everything they do - in their cooking, hospitality, housekeeping and, of course, in organising activities for residents.

Activities make up the most important part of all their days and at Challoner House, they ensure they provide a variety that reflects the interests and capabilities of all the ladies and gentlemen they support. Full use is made of the home’s minibus and being located so close to the M3 in minutes, they can be enjoying the beautiful surrounding countryside. There are several regular group sessions – but perhaps the most popular – certainly with the ladies are regular pamper sessions.

Beautifully landscaped award-winning gardens allow residents to enjoy a high standard of outdoor living. The frequent events and parties include all residents who wish to join in and their families.

The home takes pride in the staff and residents at Challoner to make it as homely as possibly can.
Show Barchester Challoner House Care Home on the Map

Care Provided by Barchester Challoner House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Challoner House Care Home to find out the exact price for your requirements.

Contact Barchester Challoner House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Challoner House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Sarah Hayman (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (1)

Parking

  • Off road car park for visitors to Challoner House.

Barchester Challoner House Care Home Reviews (135)

9.6

Barchester Challoner House Care Home has a Review Score of 9.6 (9.646) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Challoner House Care Home has 135 reviews.

Overall Experience
  • 97
  • 37
  • 1
  • 0
  • 0
Date Published
  • 135
  • 12
  • 17
  • 28
  • 107
Reviewer Connection to Barchester Challoner House Care Home
  • 39
  • 23
  • 22
  • 10
  • 7
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 135, showing 21-40
Review from Helen S (Daughter of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad came into Barchester Challoner House Care Home as respite following his primary carer having to go to hospital.
He was made very welcome and all staff have made him welcome. All staff have been happy, cheerful and respectful.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J G (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was admitted to Challoner House in July 223. He was very poorly and not expected to live for long. However, he improved and received care at Challoner until he passed away peacefully there in May 24.
The staff have been so kind, caring and supportive throughout this difficult time.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
Thank you for your kind words; it was a pleasure to care for your father.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Wife of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A good home, well-run, the staff are kind, caring and efficient. There are no nasty smells, it's clean and food is healthy and traditional. There are regular activities so residents don't get bored.
As a registered nurse, I was fussy where my husband went, nowhere is perfect. But Barchester Challoner
House Care Home is about as good as it gets.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
Thank you for your lovely words. It was a pleasure caring for your husband and getting to know your family and yourself.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lyn R (Friend of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole staff go beyond their duties which played out for all to see when the resident recently had her 100th birthday event. It really was superb everyone involved just could not do more not only for this event. Everyone is so friendly, like a family which means so much to those who have no family.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
Thank you for your lovely kind words, we were really pleased to be able to share such a landmark birthday with your friend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R F (Son-in-law of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home very friendly and homely. Staff are kind, always say 'hello' whenever you meet any staff members. I am very pleased with the way they are caring for my father-in-law.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
Thank you for your lovely words, we are pleased that you feel welcome in our home and that you are happy with the care your father-in-law is receiving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S F (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very homely. The members of staff are all very friendly and all say hello when they see you and have a laugh and a joke with you and Dad which creates a good atmosphere. The girls all wave when they pass Dad's room and speak to him. The nurses are very helpful and answer any questions about
Dad. Also, the lads that bring the drinks trolley round are very friendly and helpful.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
Thank you for your Kind Words, We are please that you enjoy coming into Challoner House and that you feel we make you feel welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave F (Son of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all staff including doctors, nurses, carers, cleaners, helpers and even the chef very friendly and helpful at all times. I've felt my dad has been in good hands and have never felt worried for his care. Everybody has been loving and thoughtful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila P (Wife of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband recently spent two weeks in Barchester Challoner House Care Home for end of life care. Although his stay was short I cannot fault the care he received. All the staff were so kind and helpful, nothing was too much trouble, no problem unsolvable. The care and compassion shown to both my husband
and myself were
first rate and I shall always be grateful to all concerned.
I would wholeheartedly recommend Challoner to anyone seeking a safe, kind and caring environment for a loved one.
Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home
I would like to thank you for your very kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola S (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time we viewed Challoner House, we were so impressed with the staff and facilities. Every single member of staff is friendly and helpful and shows such care and compassion. Dad is showed so much love from all of the team. We would highly recommend it to everyone.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
Thank you for your lovely review. We are very pleased to hear that you are happy with the care that your father is receiving at Challoner House Nursing Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Son of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father suffered a stroke at 66, stopping him to move or communicate. The manager and the team have been so amazing and compassionate. We can't recommend the whole team enough.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
Thank you so much for your kind words; we are pleased to hear that you are happy with your Dad's care at Challoner House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L P (Daughter of Resident) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There still seems to be an issue with the quality of food. Mum often says the meat isn't good quality and the food presentation could be improved. I know it must be difficult to cater for 50+ people but perhaps some discussion is needed!
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
Thank you for your feedback, we are happy to continue to make improvements.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael R (Son of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care home for my mum. She is very happy and enjoys all the activities/events. She praises all the staff for their friendliness and helpfulness.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
Thank you for your lovely review, We are pleased you have been happy with the services on offer at Challoner House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris O (Grandson of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, with excellent staff, it's like a large family house. My grandmother is well looked after and happy. Good food and clean.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
We would like to thank you for the kind words and feedback you have given, We are pleased that your grandmother is happy in Challoner House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lee O (Daughter-in-law of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can honestly say how amazing the staff have been. Polite, friendly and just amazing. Didn't think my mother-in-law would be the nicest person to go in a home but the staff made her feel really welcome.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
Thank you for your kind words and feedback, we are please your mother-in-law has settled well into Challoner House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jimmy O (Mother of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home. Well-managed and excellent staff. Clean and good food.
Reply from Dani Maker, Administrator at Barchester Challoner House Care Home
Thank your for your lovely comments, We are please your loved one is happy at Challoner House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D F (Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home - five star hotel. They treat you as one big family. If you have a problem any of the staff always have time to listen and put your mind at ease. Well done management, what a team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A K (Son of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mother was found a place at very short notice in July when her former care home closed without adequate warning. She was 102. When she had settled down, she told me that this was the best thing that I had ever done for her,
Finally, her age and frailty caught up with her and an ACP (Anticipatory Care
Process) was instigated. The senior nurses at the home were excellent talking me through the inevitable and what to expect with their prime concern to keep Mother comfortable. They had a great liaison with her new GP who seemed to be fully aware of everything that was happening.
At 3.20 a.m. on a Sunday, a Senior called to say that she had passed away. The ACP had included instructing an undertaker so there was nothing for me to do. Nobody likes to think about End of Life care. I echo Mother's words. Moving her to Challoner was the best thing we could have done for all of us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia W (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the few years that Daddy spent at the care home, he became a favourite with some of the carers. He was a bit of a joker in his day and the staff always joined in. All the staff were professional and they took the time to answer queries. Bless you, for your patience and commitment. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R (Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home and staff very pleasant. Staff are very helpful to my needs day and night, would be prepared to recommend her to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Brother of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my brother being in another care home. This home is great, the staff and care home is really caring and friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Barchester Challoner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Barchester Challoner House Care Home is calculated as follows: ( (217 Excellents x 5) + (106 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 328 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Challoner House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (42)

Meet the Team (11)

Sarah

Sarah Hayman

Job Title: Senior General Manager Joined: 2019

Sarah joined Barchester in 2009 and has recently joined the team here at Challoner. She brings with her a wealth of experience and knowledge and is committed to providing the highest quality of care and nursing here at Challoner.

Dani

Dani Maker

Job Title: Administrator

Dani's role is to support General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. Dani is often the first point of contact for relatives and representatives and tends to get to know everyone more personally.

Valerie

Valerie Phillips

Job Title: Receptionist Joined: 2007

Valerie has worked at Challoner House for over seven years, and is often the first face or voice of Challoner house. She ensures that a warm and friendly smile or cheery voice is seen or heard. Valerie enjoys the fact that no two days are the same.

Lilo

Lilo

Job Title: Registered Nurse

Lilo is a Registered Nurse at Challoner House and has been for several years. Lilo supports residents within the home with all aspects of their care and all their nursing needs.

Lisa

Lisa Burnet

Job Title: Head Housekeeper Joined: 2014

Lisa has been at Challoner since 2014 and has worked in the kitchen, on care and finally housekeeping where she was promoted to Head Housekeeper in recent months. Lisa is thriving in this role and is doing a fantastic job!

Victoria

Victoria

Job Title: Activities co-ordinator Joined: 2021

I have always had a passion for entertaining and I truly love being able to provide high-quality fun activities for our residents at Challoner House.

Gemma

Gemma Easton

Job Title: Deputy Manager Joined: 2005

Gemma started working at Challoner House for Eighteen years. Gemma started her working life at Challoner House as a care assistant, Gemma then went on to study for her Nursing through the Barchester Development Program and has worked her way up to become the our Clinical Deputy Manager.

Alison

Alison Breach

Job Title: Administrator Joined: 2023

Alison joined Challoner House in 2023 as part of our administration team. Alison has a back ground history of working in administration for care settings and doctors surgeries.

Karim

Karim Bounouar

Job Title: Head of Maintenance Joined: 2024

I started the role of Head of Maintenance in August 2024. I am a fully qualified electrician. I enjoy the role of maintenance man at Challoner House as every day is very diverse and holds new challenges.


In my spare time, I am a qualified dance instructor and enjoy playing football. I also enjoy travelling to my family's homes in Morocco and Italy.

Weronika

Weronika Mamrol

Job Title: Head Chef Joined: 2023

I started my chef career as a second chef in a hospital before taking on the role of Head Chef at Challoner House in May 2023. I have been lucky enough to be able to attend and pass the Barchester Chef Academy.


In my spare time, I enjoy travelling the world, learning new culinary skills and socialising with friends. I also enjoy going back home to Poland to visit my family.

Raluca

Raluca Coleasa - Dragomir

Job Title: Senior RGN Joined: 2023

I qualified as a registered nurse 13 years ago. I have worked in hospitals and nursing homes before coming to work at Challoner House in September 2023 as a Senior Nurse.


In my spare time, I enjoy listening to music and getting out and about exploring new places with my family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Challoner House Care Home to verify any information. View our terms and conditions. Barchester Challoner House Care Home has an Enhanced Service - more info.