Barchester Challoner House Care Home

My mother always speaks highly of the staff, but I have found communication difficult - finding out my mother's weight or blood sugar levels for example.

We have been very impressed with Challoner House. The staff are very friendly and seem genuinely concerned for the residents' welfare. Meals are good and I would recommend the home (as I have already done so!).

Recently my mother-in-law also stayed at Challoner House for end of life care. My husband felt that he was well cared for as well as his mother. In the end, he felt that he was enveloped in a huge hug by management and staff.

Very Good

My two weeks spent at Barchester Challoner House Care Home were lovely. The staff were most attentive to my special menu requirements (I am an insulin type 1 diabetic) It was a good holiday! Just what I needed after a month in the hospital.

Brilliant care from all at the home. We were astonished by the level of care and time provided. Great care was taken to treat dad well and with respect. Also, we as his family were cared for too. We were always kept in the picture regarding dad's situation. Can't praise Challoner House enough.

My aunt was struggling to look after herself at home and since coming to Challoner House we are delighted that her health and well-being is so much improved. She needs a lot of care and the staff are doing a fantastic job and she seems happy and content.

Very comfortable here at Challoner, I am well looked after and cared for by the whole team.

I went into Challoner House after my husband's death, feeling very frail and unable to walk without help. I felt sick at the mention of food and had lost over a stone in a couple of weeks. I found the staff most sympathetic and helpful, day and night, so that after five weeks more or less I felt able to come to this place (extra care scheme), which is for people with some kind of disability, but basically able to look after themselves. However, if my condition (or either when my condition) deteriorates, I have asked my children to take me back to Challoner House.

Very good home, the staff are friendly and helpful. Feels like the closest thing to home.

My mother has been a resident for only six weeks. Every time my brother and myself visit we always receive an extremely warm welcome from all of the staff no matter what designation, from carers to managers. We are always offered tea and cake (their speciality!) nothing is too much trouble for the staff. My mothers care is incredible every little thing is attended to especially by carers and night carer a particular favourite with my mother who always bring her a cup of tea in the early hours before she even asks for it!! The only minor detail is that breakfast is sometimes quite a late, but my mother does get up early, staff already think about that in providing a "goody box" for her to have with her early cup of tea. Beautiful new refurb like a five star hotel.

Feels like home friendly staff, I enjoy my life here, family visit me whenever I want. I would highly recommend Challoner to anyone considering moving in.

I am very happy here, everyone is so kind and helpful. Plenty of things to do and all needs are catered for.

I am very happy with the care my mother is receiving. She always looks clean and well cared for. There is plenty of things for residents to do to keep their minds and bodies active.

Spent many months in and out of hospital, nice to come to a home that feels like home not hospital. Wonderful kind staff, friendly, helpful and residents are treated with respect and dignity. Would highly recommend the home to anyone. It's in a lovely discreet location and very calm and quiet.

What I was most grateful for was that I was called at night when her condition changed for the worse so I was able to be with her for her last few hours. I was treated with such respect and compassion. I can't thank all at Challoner House enough!

Excellent all the way through. Well done Challoner.

I had to find respite facility for my 92 year old mother for 12 months as the apartment she has just purchased wasn't ready. I have to confess I'd heard mixed reviews, however I kept an open mind as I knew there was a new manager on board. The care and consideration given to mum exceeded my expectations. We had an extremely warm welcome and because we were not sure how long mum would have to stay it was made clear from the outset that she was welcome to stay as long as she liked or was necessary. Thank you to all the staff you go that extra mile. Well done.

Very nice - all the staff are nice.

The staff made my mum's last days comfortable. She was looked after with care and dignity, which is all one could wish for. A real home from home. Relatives were treated well and informed of care every step of the way.