Court Lodge

Court Close, Ridgeway Lane, Lymington SO41 8NQ

Court Lodge occupies a pleasant position in a quiet leafy lane. This 40 bed purpose built Home is close to Woodside Gardens, and a short distance from Lymington with its delightful shops and quayside.

Tastefully decorated throughout, Court Lodge provides a warm and welcoming atmosphere. The bright accommodation is thoughtfully laid out over two floors and it includes relaxing lounges, a comfortable dining room, a well-stocked library and hair salon as well as en-suite bedrooms. You can also enjoy the charming, level, landscaped garden with ornamental pond and seating areas, where delicious barbeques and fêtes are enjoyed in the fine weather.

Group: Colten Care Ltd

Person in charge: Sheeja Lolamony (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 41

Shared Rooms: 1

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Court Lodge is easily accessible by car. If using a GPS or route finder system to get to the home, enter the home's postcode SO41 8NQ.

Wilts & Dorset operate regular bus services in the Lymington area, all routes and timetables can be found on their website. The nearest bus stop is situated on Milford Road.

By train, the Lymington line is a branch off the main Waterloo to Weymouth line, change at Brockenhurst for Lymington Town.

Visiting:

At Court Lodge, there are no specific visiting hours, all that is asked is that the visitor book is signed, if outside of Reception hours, just ring the bell and a member of staff will enable entry.

Parking:

Court Lodge has its own car park just outside the front of the home.When planning a visit, please get in touch and a space can be saved.

Latest Care Quality Commission* Report on Court Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Court Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Court Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.723 for Court Lodge is calculated as follows: ( (389 Excellents x 5) + (118 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 520 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Court Lodge is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 20 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Court Lodge has a Review Score of 9.7 (9.723) from 45 Reviews


Average Ratings

  • Excellent
    35
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Court Lodge?

  • Extremely LIKELY
    37
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Court Lodge

  • Resident / Service User
    18
  • Daughter of Resident/Service User
    11
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Respite Resident/Service User
    2
  • more

Faultless, each and every member of staff was amazing.
They made not only my father's stay there the best we could have wished for but ours as well.
Words do not describe how hard those at Court Lodge work and the passion in their work shines through.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

I live alone and needed help following hip surgery.
The last 2 weeks have certainly aided my recovery, thank you.
My Aunt has been a resident for 2 plus years and I had witnessed a very caring, friendly, attentive team and have now experienced first hand for myself.
A huge thank you to everyone, no matter what their role they all work as a very happy team supporting and showing care to all residents, much appreciated.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

Very good. Welcoming atmosphere. The person in charge of entertainment is always lively and makes me feel welcome. Residents always treated with respect. Feels like a 'posh' hotel.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

I had no knowledge of the working of a nursing home until my Husband became ill. After nine weeks in hospital we were told to find a nursing home or he could be sent anywhere as I am 92 years young. My Son-in-law looked into things for me. As Court Lodge is the nearest to us he started there and had a chat with the Matron who showed him rooms and facilities and explained the activities. After going in to see my Husband every day for the last seven months he is now very poorly but sitting with him as long I have had the chance to see for myself how great the nurses and carers treat him and also they are lovely to me.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

Very good in every way.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

On the whole, I am happy with my mother's day-to-day care, most of the staff are helpful and kind. A couple of night staff could be more supportive (with help to the bathroom).
Food is not too bad, meals sometimes late and wrong meats given quite often. More home type meals would be nice (chips, goujons usually very hard and crispy).

How likely would you be to recommend Court Lodge? Likely

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Average Rating:   3.8 out of 5

Laura Davis, CCL at Court Lodge responded to this review on 10 May 2018:

Thank you for your kind review and indicating that you would recommend Court Lodge. We acknowledge your comment about staff in the evening and can assure you that our carers will assist when required, in line with the individual moving and positioning needs of your mother.
We also note that you rated our Activities/Companionship team and Food as 'satisfactory'. We strive to achieve excellent in all areas so we will be in touch shortly to discuss how we can improve in these areas.

I enjoyed my two-week stay at Court Lodge and came out renewed and (in many ways due to lovely fun art classes) determined to return to my painting, knitting and hobbies which I had abandoned. I've done so and it's really improved living with long-term illness. The staff were from all over the world and consistently kind and encouraging - lovely people, who made me feel warmly looked after. The food was also very good and brought back a lost appetite.
Thank you all for your kindness and goodwill. I won't forget.

How likely would you be to recommend Court Lodge? Likely

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Average Rating:   4.2 out of 5

I was recovering from a hip operation and was there for two weeks. I received excellent and kind care throughout.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

I'm very pleased with staff and everything.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

All highly recommended. The home's staff are marvellous.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

Court Lodge is a wonderful place, very caring and always there when needed. Mum loves the activities which there are in abundance.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

Staff are always helpful and polite. Some organised events do not happen despite being advertising which is a little confusing. A big effort is made to organise 'special' events. Entertainment fields are excellent.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   3.8 out of 5

Elaine Farrer, Operations Director at Court Lodge responded to this review on 21 Dec 2017:

Thank you for your positive comments about the staff and events at Court Lodge and your likelihood to recommend the home. With regards to the advertised events, we do apologise that during this specific month there was some changes to dates and minibus trips, for circumstances beyond our control, for which we apologise. Our weekly activities are subject to change dependent on residents participation and choice, please do make us aware of any activities that you think we should be including. Thank you once again for your review.

Pleasant and polite helpful staff.

How likely would you be to recommend Court Lodge? Likely

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Average Rating:   3.8 out of 5

Throughout the period of visiting your resident, it has been a great pleasure.

A) To experience the ambience of both homes
B) to enjoy the very comfortable and attractive furnishings, carpeting, wall pictures and generally tasteful décor.
C) To experience the constant, kindliness, helpfulness, courtesy and care extended to both the residents in general and to myself.
D) To see the performance (first class) against that of many other care homes which I have visited myself as a retired healthcare professional.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

A birthday celebration for my mother, when Court Lodge and all staff made great efforts towards a lovely memorable day.
100% satisfaction. Thank you.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

I have had a very nice time here and it has helped me back on my feet. The girls were all lovely and the outing was really nice. I don't mind if I have to live here one day.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Court Lodge is the best of its type from what I'm told by friends of their experience. It has been amazing for my friend who has had such care and help that she has recovered from her fall and hospital stay. The staff are amazing: all are exceptional. The activity programme is superb. Everyone has been a huge help and I would recommend it 110%.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

I can review Court Lodge in two words. First Class.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

I am happy here, staff excellent.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

I have enjoyed my stay here.

How likely would you be to recommend Court Lodge? Likely

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Average Rating:   5 out of 5

Very friendly helpful staff who are all approachable. My mother has been very happy here and well looked after.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

The staff at Court Lodge was excellent and would highly recommend this home.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

My sister was a resident for fourteen months. We found it was a really lovely nursing home. All the staff were wonderful, prepared to "go the extra mile". Management, nursing, caring, kitchen, dining, cleaning, laundry, gardening and maintenance were all prepared to chat and always had a smile and a kind word.

The resident activities organiser provided a very varied programme and a mini-bus outing weekly. I do not hesitate to highly recommend this home for your loved one. I can only thank them all for all they did for us.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

We travelled from Lymington to Ringwood then Downton then up to Salisbury. By then the weather cleared up and we had the most wonderful dinner at the pub.
I enjoyed the pub meal, which was a great big fry up.
I enjoyed my company on the bus and at the pub.
The staff were wonderful and whole day trip was well planned. I enjoy the drive around the Cathedral.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Very nice and busy atmosphere., caring nurses. The entertainments lady is very good and lovely with the residents.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

My cousin suffered a major stroke in February, which has left her without the use of the left side of her body. Everything has been done by the staff to make her transition into Court Lodge as stress-free as possible.
As relatives, we are kept informed and encouraged to join in events and have been so impressed with the welcoming and positive approach by staff to residents and family.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

I found everybody very friendly.

How likely would you be to recommend Court Lodge? Likely

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Average Rating:   4.1 out of 5

Always well treated.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

Gorgeous Thai barbeque and entertainment.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

Attended as a guest, the barbeque on 8th Sept. A well organised and most enjoyable three hours with excellent food and entertainment. Well done!

How likely would you be to recommend Court Lodge? Likely

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Average Rating:   5 out of 5

On arriving at Court Lodge, I immediately felt at ease. The reception area is always bright and friendly and staff are very friendly. My mother has improved so much in the last two years, which is a great relief for me as I live in South Africa. Keep up the excellent work and Thank you!

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

Excellent care home for long stay residents. All necessary facilities provided ie. laundry, chiropodist, hairdresser, nurses (medicine on time), rooms cleaned daily. Enjoyable meals. Activity organisers arrange interesting outings to suit all types.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Very comfortable. Bell always answered promptly. Bedroom and en suite kept v clean. All staff very cheerful.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

Mums 100th birthday- we had a family meal at Court Lodge. The chef worked hard and produced a good lunch. We also enjoyed a celebration drink with other residents. A special birthday cake was made for the day which mum enjoyed and was nicely decorated. The activities staff had made a great effort to select a present for my mum and decorate the home. The manager came in to wish mum a Happy Birthday and share communion with us. This was appreciated by mum. Thank you to all.

How likely would you be to recommend Court Lodge? Likely

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Average Rating:   3.9 out of 5

This is an excellent place 'as home' and to visit my friend. He has been here for a few weeks. Has been treated with care and friendship. The staff have been a pleasure to meet when I visit.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

As usual warm welcome from all staff. They are very friendly, attentive, polite and helpful. We had a very tasty lunch in the library for Uncle's birthday.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

I enjoyed the picnic to the New Forest today, was great to go back to a place I used to go to regularly.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

I enjoyed the trip to the New Forest today for a picnic, the food was great. The trip was done to perfection, lovely ride along the sea as well.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

Excellent with everything very professional, friendly and of a high standard.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

Mum spent the past year at Court Lodge and every day she was always given the best of care. During the last few weeks of her life she was cared for with dignity and compassion, from every member of staff. Nothing was ever too much trouble during the year, it felt like she was a member of a big family and everyone truly cared. The staff took every opportunity to spend time with Mum, whether it was doing her nails or just sitting with her during her last weeks holding her hand. We, as a family, always received a warm welcome and were always kept up to date with any changes. For me, as her daughter, it was a big relief to know that someone was on hand day and night for Mum. End of Life care can be a subject people avoid but the nurses and Managers kept me very well informed at every turn, with honest and "past experience" information which proved invaluable and helped us through. Thank you to every member of staff from us all.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

The challenge is considerable dealing with those who are too much of a handful to continue to stay at home. Not all residents are complacent, nor are memories or continence intact. Not every member of staff is perfect all the time but it is almost impossible to get the job done without a sense of urgency on occasions. This disparate collection of staff have been lead into a concerned and caring team and can take pride in their ongoing achievement.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

The staff have always given a wonderful supportive environment to live in. The activities are well suited to her needs. The food is excellent.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   5 out of 5

I was in Court Lodge for two week’s post operative care . The staff were always caring and ready to spend time and listen to comments. I enjoyed choosing from a menu every day and appreciated the attempt to lay on various entertainments in the lounge.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent.

How likely would you be to recommend Court Lodge? Likely

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Average Rating:   4.5 out of 5

When you walk into Court Lodge, there is always a warm reception. The atmosphere is very homely and friendly and there is always something going on, whether it be music, singing, crafts etc. The residents all seem content and well cared for. Cleanliness is always very good, the food is excellent, and the care given is second to none. Someone always pops their head into the room, very regularly to make sure all is well. It's a very cosy, comfortable and clean place, with brilliant care given, and lovely staff, always helpful and cheerful. I am very happy to visit, it's a good experience.

How likely would you be to recommend Court Lodge? Extremely Likely

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Average Rating:   4.2 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 24 May 2018

Nursing & Residential

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Colten Care Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Court Lodge