Barchester Flowerdown Care Home

Hello, my name is Claudia and I am very excited to join Flowerdown Family.

Before starting this position, I worked in healthcare for over 7 years and I have been with Barchester since 2020. I have experience in the hospital in the acute setting as a sister and Management in the private setting.

I and my amazing team will continue to deliver the highest quality of care and nursing to all of our residents as well as support their families and Friends

Please do not hesitate to contact me or visit us here at Flowerdown. I am more than happy to discuss the needs you may have for yourself or your loved one and show you around our lovely home and team.

I am Susma Rai, the Deputy Manager at Flowerdown with a deep passion for providing exceptional, person-centered care. Since 2019, I have worked as a Registered Nurse in the care home sector, gaining invaluable experience in supporting residents with both complex needs and everyday well-being.

I believe a care home should feel like home—a place of comfort, dignity, and warmth. My holistic approach ensures that residents not only receive the best clinical care but also feel valued and supported in every aspect of their lives. Working alongside our dedicated team, I am committed to ensuring Flowerdown remains a place of excellence, where families have complete peace of mind knowing their loved ones are in safe and caring hands.

I joined Flowerdown Care Home in February 2022.

I believe in being passionate and caring, and this translates to the job I do here in the Home. My ways of working are to be organized and systemic which improves the way we process administrative work.

I enjoy being "front of the house" and often the first point of contact for relatives and friends regarding the administrative and financial systems within the home.

Hi Everyone, I’ve been working as an activity coordinator in care homes across the New Forest and Four Marks and started my career as a carer. I am passionate about creating engaging, meaningful activities because I believe they bring purpose, joy and a sense of belonging to people’s lives. Working with Barchester has given me the opportunity to expand my experiences, learn new approaches and develop ideas that make a real difference to residents.

I’m currently studying law part-time to grow my skills. I have travelled and lived in various places like South Africa and Thailand, which have shaped my love for connecting with people from all backgrounds. Outside of work, you’ll find me reading, travelling or seeking out any adventure- especially if it involves water or something thrilling!

Hello, my name is Damian, and I am the Head of Maintenance at Flowerdown Care Home. And I started in the Summer of 2025. Since my early 20’s I have been working in maintenance, covering various aspects, from facilities maintenance to designing and coordinating Opera stages. For the last 5 years, I have been involved in the care industry, focusing on maintaining care home environments for people with learning difficulties.

Outside of work, I am a keen fitness addict and go to the gym 4-5 times a week. To relax, I enjoy playing my guitar or listening to music and listening to daily podcasts

Hello, I am Jander and I am the newly appointed Head Chef at Flowerdown Care Home. I was born in Brazil and came to England in 2004. My love for cooking started at a young age and I have been working in the hospitality industry at various restaurants and in other care homes for over 20 years.
I am very passionate about creating 5 Star quality food that meets the nutritional and dietary requirements. I have a NVQ in Professional Cooking and I have recently qualified from the 2024 Barchester Chef Academy which I am exceptionally proud of and intend to use what I have learnt and apply this at Flowerdown. In my spare time I love gardening and also creating new dishes and recipes.

Hello, my name is Marcela and I am the Head of Housekeeping here at Flowerdown. I have been in the UK since 2015 and I have started my career as a housekeeper in a care home, private cleaning and Head of Housekeeping in hospitality. I do my job with passion and determination and I am very proud of working with the Flowerdown team ensuring a high standard of cleaning and infection control.

Susan is Flowerdown Care Home's resident ambassador. Sue is one of our kind-hearted and generous residents who shares her time ensuring her neighbours have a friend in her. Sue also is our resident cheerleader who rekindles the spirits of the staff when it is much needed. Sue is a well-loved figure here at Flowerdown Care Home and will be happy to give you a tour and share with you the countless memories we create.

I joined Flowerdown Care Home in February 2023.

I consider myself to be a team player, organised, hardworking and compassionate with a strong administrative background.

Having worked within the tourism industry for many years, I have a passion for working with people.
Through my role at Flowerdown Care Home I can embrace this by connecting with our residents, their families and colleagues and assisting as best I can

Hello, my name is Ian and I’m the head of Magnolia Unit (the first floor in Flowerdown).
I’ve been a nurse for over 30yrs, qualifying in Portsmouth in 1992. During that time, I’ve led a team giving 1 to 1 24hr care, to a prominent F1 figure as he travelled around the world and worked on a local NHS rehabilitation unit; the last 5yrs of which I was the senior charge nurse/unit deputy.
In 2023 I stepped away from a management role seeking a better work life balance and a return to providing high-quality, person-centred care. Flowerdown, and the fantastic team within it were the people to give me that opportunity.
I strive to provide outstanding care with a light-hearted approach aiming to put both the residents and their families at ease. I pride myself on learning the residents’ personal preferences and idiosyncrasies to ensure they feel safe and at the centre of their care. I am always happy to listen to ensure we can make the lives of our residents the best they can be.
I look forward to meeting you

I am Iona Moore, Head of Unit. I have worked at Flowerdown for 3 years. My Passion is working with the elderly and providing outstanding person centered care. I have been a nurse for a total of 15 years. 5 years of those I worked in a military hospital. Before becoming a nurse, I was a qualified farming engineer. I am very passionate about my job and I am very proud to be a part of the Flowerdown family.

Hi! I'm Elvans Nurse at Flowerdown. I have 13 years of work experience in various healthcare settings that taught me multiple skills and one I wouldn't trade for the world.

As a Senior Nurse, my primary responsibility is to safeguard our resident's best interests and welfare. We value and cherish our residents like our own family. What is important to our residents is important to us.

We also envision becoming an outstanding care home and being recognised for our great team effort. And to be a part of our amazing team and strong leadership that will no doubt we will succeed.

Pat has worked in Flowerdown since 2001 and the laundry is very much her domain. Pat enjoys her job and the residents likewise enjoy her daily visits and chats when she brings their freshly washed and ironed clothes back to their rooms. Pat takes pride in what she does and this is much appreciated by our residents here at Flowerdown Care Home.

I have worked for the care sector in many roles for over 20 years.

My passion for gardening has been with me for many years, starting with growing vegetables and house plants when I bought my first house, followed by creating a family-friendly garden for my children.
Now that the children are grown up, I'm enjoying designing a new style of garden for me and my wife, including building a summer house.

I have been gardening at Flowerdown since 2018, and the focus is to create a homely environment for the residents and their families.

I have weekly chats with the residents to discuss the current plans, my ideas and their wishes.

I have made a lot of new boarders at the front of the home and redesigned the raised beds in the back garden to include a climbing frame for new planting, which includes an area for the squirrels to feed, something that the residents enjoy.

Hi, my name is Shomas, I began my new role as a senior care assistant in November 2022.

I started my Journey at Flowerdown as a Kitchen assistant but due to my passion for care, I had the opportunity to join the care team 4 years ago.

I love my new role and I am taking my NVQ 3 to Be able to improve my Knowledge and skills.

Hello, my name is Mary and I am a Housekeeping Assistant here at Flowerdown. I have been working in hospitality for some time now and I can say working with people gives me so much satisfaction. I am a hardworking perfectionist and I am very proud of working here at Flowerdown.

I have worked at Flowerdown for just under 2 years. I work as a general assistant, hostess and housekeeping. Flowerdown feels like one big family and I really enjoy working here. I love talking to the residents and hearing all their stories. I also run the book club here at Flowerdown as my passion is reading, I could be lost in a book for hours. I have gained valuable experience working here at Flowerdown and I look forward to many more years here.

Monika Karki
I have been a carer for 6 years; I started my Care journey with Flowerdown. I really enjoy my job and am very passionate about ensuring my residents are well looked after and happy, I am passionate about resident inclusion, enabling our residents to feel independent and purposeful. In my spare time I play basketball and have done for many years. My biggest passion is singing, I often sing to the residents and they really enjoy this.

Hello my name is Priyanka and I am a care assistant here at Flowerdown. I have worked here for just over 2 years. I joined care as I always had a passion to care for the elderly and to ensure they have a better quality of life. I was very close to my grandparents and I feel they would be very proud of me of the person I am today and the qualities and experience I have learnt along the way. In my spare time I enjoy dancing and going shopping with my friends and family.

Hello, my name is Soban and I am the kitchen assistant here at Flowerdown. I have worked here for 3 years and really enjoy my job. Whilst working at Flowerdown I have completed my master’s degree. I have also gained valuable experience in food preparation, maintaining high standards of hygiene and the day-to-day operation in the kitchen. I take pride in being a reliable team player and contributing to a positive work environment. I enjoy seeing and talking to the residents. Flowerdown has really helped with my confidence and social interaction.