All the staff, no matter their role, are dedicated in creating a 'home from home'
J S (Friend of Resident)
They have a beautiful garden to sit and enjoy the wildlife
Marina J (Sister of Resident)
The home is beautiful, the food is excellent and the staff are absolutely committed
Teresa L (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
These prices are only a guideline, please contact Barchester Flowerdown Care Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Open to visitors at anytime.
Free parking available on site
Barchester Flowerdown Care Home has a Review Score of 9.8 (9.835) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Flowerdown Care Home has 97 reviews.
Review from Richard M (Son of Resident) published on 16 December 2020
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5.0 out of 5
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Review from Michelle S (Daughter of Resident) published on 14 December 2020
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4.0 out of 5
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Review from Rosemary P (Wife of Resident) published on 10 November 2020
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5.0 out of 5
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Review from Susan G (Resident) published on 15 October 2020
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5.0 out of 5
Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home
Susan, Thank you so much for your review, we are very pleased that you are happy living in Flowerdown and are enjoying life within the home.
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Review from Doreen B (Resident) published on 15 October 2020
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5.0 out of 5
Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home
Doreen, Thank you for your review we are delighted that you are happy living in Flowerdown and have made many friends whilst living here.
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Review from G H (Son of Resident) published on 24 April 2020
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Overall Experience
5.0 out of 5
Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home
Thank you for your feedback which is very much appreciated. It is important for us that all Residents feel part of our Family in Flowerdown and that the care that is needed is supported in the way in which each individual would wish it to be. I have passed on your comments to our team.
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Review from B S (Husband of Resident) published on 24 April 2020
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Overall Experience
5.0 out of 5
Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home
Thank you for feedback. Moving into a care home is often a difficult decision for an individual and their family to make. I am so happy that we were able to support your wife's care and that she enjoyed her time with us. I have shared your comments with our team. Thank you.
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Review from E B (Daughter of Resident) published on 6 March 2020
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Overall Experience
5.0 out of 5
Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home
Thank you for your lovely review. We value feedback as this helps us with the continued development of the home and the service we provide. Thank you for your positive comments about the care and support delivered by the team; I will pass on your feedback.
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Review from Jo M (Granddaughter of Resident) published on 5 March 2020
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Overall Experience
5.0 out of 5
Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home
Thank you for taking the time to review our Home and for your lovely comments. The care and service we deliver as a team to our Residents and families are extremely important to us; I will share your feedback with the team.
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Review from Robert D (Son of Resident) published on 2 March 2020
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Overall Experience
4.0 out of 5
Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home
Thank you for your review. We value all feedback as this helps us with the continued development of our home and the outcomes for those using our service. Thank you for your positive comments regarding the care and support delivered by our team. I will pass on your feedback.
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Review from S N (Daughter of Resident) published on 29 February 2020
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5.0 out of 5
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Review from Glenda P (Daughter of Resident) published on 13 January 2020
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Overall Experience
5.0 out of 5
Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home
On behalf of the Flowerdown Team, we would like to thank you for your wonderful feedback. It is really important to us that our residents remain at the centre of all we do and they and their loved ones feel supported and cared for.
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Review from Doreen J (Wife of Resident) published on 27 November 2019
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5.0 out of 5
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Review from Dawn S (Wife of Resident) published on 19 November 2019
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5.0 out of 5
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Review from Netta C (Resident) assisted by family/friend published on 8 November 2019
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4.0 out of 5
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Review from C C (Daughter of Resident) published on 6 November 2019
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4.0 out of 5
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Review from V Y (Mother-in-law of Resident) published on 21 October 2019
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Overall Experience
4.0 out of 5
Reply from Rachel Cooney, Marketing at Barchester Flowerdown Care Home
Thank you for taking the time to review our home. Flowerdown is a very homely place with a passionate and caring team, so it’s great to hear that our team have been very kind and gone above and beyond with your son-in-law’s care. All your comments will be passed on to the team in the home and thank you again for the review.
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Review from Jane C (Daughter of Resident) published on 10 September 2019
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5.0 out of 5
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Review from Christine S (Niece of Resident) published on 21 August 2019
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5.0 out of 5
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Review from Paul M (Son of Resident) published on 19 August 2019
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5.0 out of 5
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The Review Score of 9.8 (9.835) out of 10 for Barchester Flowerdown Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.835 for Barchester Flowerdown Care Home is calculated as follows: ( (203 Excellents x 5) + (19 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 231 Ratings = 4.835
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Flowerdown Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 May 2022
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Job Title: General Manager
Joined: 2020
Hello, my name is Claudia and I am very excited to join Flowerdown Family.
Before starting this position, I worked in healthcare for over 7 years and I have been with Barchester since 2020. I have experience in the hospital in the acute setting as a sister and Management in the private setting.
I and my amazing team will continue to deliver the highest quality of care and nursing to all of our residents as well as support their families and Friends
Please do not hesitate to contact me or visit us here at Flowerdown. I am more than happy to discuss the needs you may have for yourself or your loved one and show you around our lovely home and team.
Job Title: Deputy Manager
Joined: 2025
I am Susma Rai, the Deputy Manager at Flowerdown with a deep passion for providing exceptional, person-centered care. Since 2019, I have worked as a Registered Nurse in the care home sector, gaining invaluable experience in supporting residents with both complex needs and everyday well-being.
I believe a care home should feel like home—a place of comfort, dignity, and warmth. My holistic approach ensures that residents not only receive the best clinical care but also feel valued and supported in every aspect of their lives. Working alongside our dedicated team, I am committed to ensuring Flowerdown remains a place of excellence, where families have complete peace of mind knowing their loved ones are in safe and caring hands.
Job Title: Resident Ambassador
Susan is Flowerdown Care Home's resident ambassador. Sue is one of our kind-hearted and generous residents who shares her time ensuring her neighbours have a friend in her. Sue also is our resident cheerleader who rekindles the spirits of the staff when it is much needed. Sue is a well-loved figure here at Flowerdown Care Home and will be happy to give you a tour and share with you the countless memories we create.
Job Title: Laundry Assistant
Joined: 2001
Pat has worked in Flowerdown since 2001 and the laundry is very much her domain. Pat enjoys her job and the residents likewise enjoy her daily visits and chats when she brings their freshly washed and ironed clothes back to their rooms. Pat takes pride in what she does and this is much appreciated by our residents here at Flowerdown Care Home.
Job Title: Administrator
Joined: 2022
I joined Flowerdown Care Home in February 2022.
I believe in being passionate and caring, and this translates to the job I do here in the Home. My ways of working are to be organized and systemic which improves the way we process administrative work.
I enjoy being "front of the house" and often the first point of contact for relatives and friends regarding the administrative and financial systems within the home.
Job Title: Senior Nurse
Joined: 2021
Hi! I'm Elvans Nurse at Flowerdown. I have 13 years of work experience in various healthcare settings that taught me multiple skills and one I wouldn't trade for the world.
As a Senior Nurse, my primary responsibility is to safeguard our resident's best interests and welfare. We value and cherish our residents like our own family. What is important to our residents is important to us.
We also envision becoming an outstanding care home and being recognised for our great team effort. And to be a part of our amazing team and strong leadership that will no doubt we will succeed.
Job Title: Gardener
Joined: 2013
I have worked for the care sector in many roles for over 20 years.
My passion for gardening has been with me for many years, starting with growing vegetables and house plants when I bought my first house, followed by creating a family-friendly garden for my children.
Now that the children are grown up, I'm enjoying designing a new style of garden for me and my wife, including building a summer house.
I have been gardening at Flowerdown since 2018, and the focus is to create a homely environment for the residents and their families.
I have weekly chats with the residents to discuss the current plans, my ideas and their wishes.
I have made a lot of new boarders at the front of the home and redesigned the raised beds in the back garden to include a climbing frame for new planting, which includes an area for the squirrels to feed, something that the residents enjoy.
Job Title: Senior Care Assistant
Joined: 2019
Hi, my name is Shomas, I began my new role as a senior care assistant in November 2022.
I started my Journey at Flowerdown as a Kitchen assistant but due to my passion for care, I had the opportunity to join the care team 4 years ago.
I love my new role and I am taking my NVQ 3 to Be able to improve my Knowledge and skills.
Job Title: Head of Housekeeping
Joined: 2023
Hello, my name is Marcela and I am the Head of Housekeeping here at Flowerdown. I have been in the UK since 2015 and I have started my career as a housekeeper in a care home, private cleaning and Head of Housekeeping in hospitality. I do my job with passion and determination and I am very proud of working with the Flowerdown team ensuring a high standard of cleaning and infection control.
Job Title: Housekeeper
Joined: 2023
Hello, my name is Mary and I am a Housekeeping Assistant here at Flowerdown. I have been working in hospitality for some time now and I can say working with people gives me so much satisfaction. I am a hardworking perfectionist and I am very proud of working here at Flowerdown.
Job Title: Admin Assistant
Joined: 2023
I joined Flowerdown Care Home in February 2023.
I consider myself to be a team player, organised, hardworking and compassionate with a strong administrative background.
Having worked within the tourism industry for many years, I have a passion for working with people.
Through my role at Flowerdown Care Home I can embrace this by connecting with our residents, their families and colleagues and assisting as best I can
Job Title: Head Chef
Joined: 2023
Hello, I am Jander and I am the newly appointed Head Chef at Flowerdown Care Home. I was born in Brazil and came to England in 2004. My love for cooking started at a young age and I have been working in the hospitality industry at various restaurants and in other care homes for over 20 years.
I am very passionate about creating 5 Star quality food that meets the nutritional and dietary requirements. I have a NVQ in Professional Cooking and I have recently qualified from the 2024 Barchester Chef Academy which I am exceptionally proud of and intend to use what I have learnt and apply this at Flowerdown. In my spare time I love gardening and also creating new dishes and recipes.
Job Title: Head of Maintenance
Joined: 2025
Hello, my name is Damian, and I am the Head of Maintenance at Flowerdown Care Home. And I started in the Summer of 2025. Since my early 20’s I have been working in maintenance, covering various aspects, from facilities maintenance to designing and coordinating Opera stages. For the last 5 years, I have been involved in the care industry, focusing on maintaining care home environments for people with learning difficulties.
Outside of work, I am a keen fitness addict and go to the gym 4-5 times a week. To relax, I enjoy playing my guitar or listening to music and listening to daily podcasts
Job Title: Activities Coordinator
Joined: 2025
Hi Everyone, I’ve been working as an activity coordinator in care homes across the New Forest and Four Marks and started my career as a carer. I am passionate about creating engaging, meaningful activities because I believe they bring purpose, joy and a sense of belonging to people’s lives. Working with Barchester has given me the opportunity to expand my experiences, learn new approaches and develop ideas that make a real difference to residents.
I’m currently studying law part-time to grow my skills. I have travelled and lived in various places like South Africa and Thailand, which have shaped my love for connecting with people from all backgrounds. Outside of work, you’ll find me reading, travelling or seeking out any adventure- especially if it involves water or something thrilling!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Flowerdown Care Home to verify any information. View our terms and conditions. Barchester Flowerdown Care Home has an Enhanced Service - more info.
