All the staff, no matter their role, are dedicated in creating a 'home from home'
J S (Friend of Resident)
They have a beautiful garden to sit and enjoy the wildlife
Marina J (Sister of Resident)
The home is beautiful, the food is excellent and the staff are absolutely committed
Teresa L (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
These prices are only a guideline, please contact Barchester Flowerdown Care Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Open to visitors at anytime.
Free parking available on site
Barchester Flowerdown Care Home has a Review Score of 9.8 (9.835) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Flowerdown Care Home has 97 reviews.
Review from Peter S (Son-in-law of Resident) published on 1 August 2019
Submitted via Website •
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Overall Experience
3.0 out of 5
In addition to their underlying dependencies, their quality of life was impacted by capital investment
Despite this challenge, the human qualities exhibited by staff at all levels were exemplary (often despite language limitations). This significantly improved their quality of life perception.
The culture of care projected by Management at Flowerdown, both in leadership and personal actions, is perhaps its most important quality. It acts as a force for humanity and compassion, and a safeguard against neglect and abuse.
For relatives of residents, these qualities are vital, and Flowerdown performs strongly despite the challenging financial environment.
Reply from Alison Geddes, Marketing at Barchester Flowerdown Care Home
Thank you for taking the time to review our home, it is great to hear you say that Flowerdown “performs strongly” and that you’d recommend our home to others. Your comment “the human qualities exhibited by staff at all levels were exemplary” is also lovely to read. I see there are a few areas you feel we could improve upon, please do get in touch with our Home Manager at your earliest convenience so we can ensure we’re on the same page. Thanks again for your review, we value all feedback as it helps us further improve the service we provide.
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Review from Val C (Wife of Resident) published on 22 July 2019
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5.0 out of 5
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Review from Philip C (Godson of Resident) published on 22 July 2019
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4.0 out of 5
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Review from Lorraine S (Daughter of Resident) published on 4 June 2019
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4.0 out of 5
Reply from Alison Geddes, Marketing at Barchester Flowerdown Care Home
Many thanks for your positive comments on our home, we are pleased to hear how happy you are with the care your Father received here at Flowerdown. 'Outstanding' is a wonderful description to read. The team will be delighted by your feedback, best wishes to you and your family.
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Review from Pearl H (Partner of Resident) published on 24 May 2019
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5.0 out of 5
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Review from J S (Friend of Resident) published on 22 May 2019
Submitted via Postal Card •
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4.0 out of 5
Reply from Alison Geddes, Marketing at Barchester Flowerdown Care Home
Thank you for your positive comments about our home. At Flowerdown, we pride ourselves on the high standard of care we provide, so the team will be delighted to hear your kind words, thanks again.
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Review from Michael H (Son of Resident) published on 28 March 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Alison Geddes, Marketing Administrator at Barchester Flowerdown Care Home
Thank you for your positive comments about our home, the team will be delighted to hear your feedback.
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Review from Nikki R (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison Geddes, Marketing Administrator at Barchester Flowerdown Care Home
Thank you for your lovely comments about our home, they have been passed on to the Home Manager and team, who will be delighted to hear your feedback.
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Review from R C (Son of Resident) published on 10 October 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Harry S (Resident) assisted by family/friend published on 25 September 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Albert W (Husband of Resident) published on 25 September 2018
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5.0 out of 5
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Review from Cathy H (Daughter of Resident) published on 10 September 2018
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5.0 out of 5
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Review from Michael W (Nephew of Resident) published on 2 August 2018
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4.0 out of 5
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Review from J J (Daughter of Resident) published on 16 May 2018
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5.0 out of 5
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Review from Amanda M (Daughter of Resident) published on 14 May 2018
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5.0 out of 5
The care at Flowerdown, both when she was reasonably well and during her terminal care was superb.
The staff are kind, considerate and gentle. Nothing seems too much trouble and everything is
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Review from G B (Husband of Resident) published on 24 April 2018
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4.0 out of 5
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Review from Marina J (Sister of Resident) published on 20 March 2018
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5.0 out of 5
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Review from Norma I (Daughter of Resident) published on 26 January 2018
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5.0 out of 5
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Review from Philip G (Husband of Resident) published on 16 January 2018
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5.0 out of 5
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Review from Dallas L (Daughter of Resident) published on 10 January 2018
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5.0 out of 5
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The Review Score of 9.8 (9.835) out of 10 for Barchester Flowerdown Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.835 for Barchester Flowerdown Care Home is calculated as follows: ( (203 Excellents x 5) + (19 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 231 Ratings = 4.835
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Flowerdown Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 May 2022
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Job Title: General Manager
Joined: 2020
Hello, my name is Claudia and I am very excited to join Flowerdown Family.
Before starting this position, I worked in healthcare for over 7 years and I have been with Barchester since 2020. I have experience in the hospital in the acute setting as a sister and Management in the private setting.
I and my amazing team will continue to deliver the highest quality of care and nursing to all of our residents as well as support their families and Friends
Please do not hesitate to contact me or visit us here at Flowerdown. I am more than happy to discuss the needs you may have for yourself or your loved one and show you around our lovely home and team.
Job Title: Deputy Manager
Joined: 2025
I am Susma Rai, the Deputy Manager at Flowerdown with a deep passion for providing exceptional, person-centered care. Since 2019, I have worked as a Registered Nurse in the care home sector, gaining invaluable experience in supporting residents with both complex needs and everyday well-being.
I believe a care home should feel like home—a place of comfort, dignity, and warmth. My holistic approach ensures that residents not only receive the best clinical care but also feel valued and supported in every aspect of their lives. Working alongside our dedicated team, I am committed to ensuring Flowerdown remains a place of excellence, where families have complete peace of mind knowing their loved ones are in safe and caring hands.
Job Title: Resident Ambassador
Susan is Flowerdown Care Home's resident ambassador. Sue is one of our kind-hearted and generous residents who shares her time ensuring her neighbours have a friend in her. Sue also is our resident cheerleader who rekindles the spirits of the staff when it is much needed. Sue is a well-loved figure here at Flowerdown Care Home and will be happy to give you a tour and share with you the countless memories we create.
Job Title: Laundry Assistant
Joined: 2001
Pat has worked in Flowerdown since 2001 and the laundry is very much her domain. Pat enjoys her job and the residents likewise enjoy her daily visits and chats when she brings their freshly washed and ironed clothes back to their rooms. Pat takes pride in what she does and this is much appreciated by our residents here at Flowerdown Care Home.
Job Title: Administrator
Joined: 2022
I joined Flowerdown Care Home in February 2022.
I believe in being passionate and caring, and this translates to the job I do here in the Home. My ways of working are to be organized and systemic which improves the way we process administrative work.
I enjoy being "front of the house" and often the first point of contact for relatives and friends regarding the administrative and financial systems within the home.
Job Title: Senior Nurse
Joined: 2021
Hi! I'm Elvans Nurse at Flowerdown. I have 13 years of work experience in various healthcare settings that taught me multiple skills and one I wouldn't trade for the world.
As a Senior Nurse, my primary responsibility is to safeguard our resident's best interests and welfare. We value and cherish our residents like our own family. What is important to our residents is important to us.
We also envision becoming an outstanding care home and being recognised for our great team effort. And to be a part of our amazing team and strong leadership that will no doubt we will succeed.
Job Title: Gardener
Joined: 2013
I have worked for the care sector in many roles for over 20 years.
My passion for gardening has been with me for many years, starting with growing vegetables and house plants when I bought my first house, followed by creating a family-friendly garden for my children.
Now that the children are grown up, I'm enjoying designing a new style of garden for me and my wife, including building a summer house.
I have been gardening at Flowerdown since 2018, and the focus is to create a homely environment for the residents and their families.
I have weekly chats with the residents to discuss the current plans, my ideas and their wishes.
I have made a lot of new boarders at the front of the home and redesigned the raised beds in the back garden to include a climbing frame for new planting, which includes an area for the squirrels to feed, something that the residents enjoy.
Job Title: Senior Care Assistant
Joined: 2019
Hi, my name is Shomas, I began my new role as a senior care assistant in November 2022.
I started my Journey at Flowerdown as a Kitchen assistant but due to my passion for care, I had the opportunity to join the care team 4 years ago.
I love my new role and I am taking my NVQ 3 to Be able to improve my Knowledge and skills.
Job Title: Head of Housekeeping
Joined: 2023
Hello, my name is Marcela and I am the Head of Housekeeping here at Flowerdown. I have been in the UK since 2015 and I have started my career as a housekeeper in a care home, private cleaning and Head of Housekeeping in hospitality. I do my job with passion and determination and I am very proud of working with the Flowerdown team ensuring a high standard of cleaning and infection control.
Job Title: Housekeeper
Joined: 2023
Hello, my name is Mary and I am a Housekeeping Assistant here at Flowerdown. I have been working in hospitality for some time now and I can say working with people gives me so much satisfaction. I am a hardworking perfectionist and I am very proud of working here at Flowerdown.
Job Title: Admin Assistant
Joined: 2023
I joined Flowerdown Care Home in February 2023.
I consider myself to be a team player, organised, hardworking and compassionate with a strong administrative background.
Having worked within the tourism industry for many years, I have a passion for working with people.
Through my role at Flowerdown Care Home I can embrace this by connecting with our residents, their families and colleagues and assisting as best I can
Job Title: Head Chef
Joined: 2023
Hello, I am Jander and I am the newly appointed Head Chef at Flowerdown Care Home. I was born in Brazil and came to England in 2004. My love for cooking started at a young age and I have been working in the hospitality industry at various restaurants and in other care homes for over 20 years.
I am very passionate about creating 5 Star quality food that meets the nutritional and dietary requirements. I have a NVQ in Professional Cooking and I have recently qualified from the 2024 Barchester Chef Academy which I am exceptionally proud of and intend to use what I have learnt and apply this at Flowerdown. In my spare time I love gardening and also creating new dishes and recipes.
Job Title: Head of Maintenance
Joined: 2025
Hello, my name is Damian, and I am the Head of Maintenance at Flowerdown Care Home. And I started in the Summer of 2025. Since my early 20’s I have been working in maintenance, covering various aspects, from facilities maintenance to designing and coordinating Opera stages. For the last 5 years, I have been involved in the care industry, focusing on maintaining care home environments for people with learning difficulties.
Outside of work, I am a keen fitness addict and go to the gym 4-5 times a week. To relax, I enjoy playing my guitar or listening to music and listening to daily podcasts
Job Title: Activities Coordinator
Joined: 2025
Hi Everyone, I’ve been working as an activity coordinator in care homes across the New Forest and Four Marks and started my career as a carer. I am passionate about creating engaging, meaningful activities because I believe they bring purpose, joy and a sense of belonging to people’s lives. Working with Barchester has given me the opportunity to expand my experiences, learn new approaches and develop ideas that make a real difference to residents.
I’m currently studying law part-time to grow my skills. I have travelled and lived in various places like South Africa and Thailand, which have shaped my love for connecting with people from all backgrounds. Outside of work, you’ll find me reading, travelling or seeking out any adventure- especially if it involves water or something thrilling!
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