
All the staff, no matter their role, are dedicated in creating a 'home from home'J S(Friend of Resident/Service User)

They have a beautiful garden to sit and enjoy the wildlifeMarina J(Sister of Resident/Service User)

The home is beautiful, the food is excellent and the staff are absolutely committedTeresa L(Daughter of Resident/Service User)

All the staff, no matter their role, are dedicated in creating a 'home from home'J S(Friend of Resident/Service User)

They have a beautiful garden to sit and enjoy the wildlifeMarina J(Sister of Resident/Service User)

The home is beautiful, the food is excellent and the staff are absolutely committedTeresa L(Daughter of Resident/Service User)

Flowerdown Care Home is situated in the quiet village of Harestock just off the M3, nestled in leafy surroundings, with Winchester shops less than 10 mins by car.
Flowerdown provides first-class residential and nursing care, offering respite and short breaks, as well as permanent care placements.
The home benefited from a full refurbishment completed in mid 2024. The refurbishment included all areas of the home from bedrooms to communal areas, the...
Care Provided by Barchester Flowerdown Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Flowerdown Care Home for full pricing details and T&Cs.
Contact Barchester Flowerdown Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Claudia Nunes (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (48)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Open to visitors at anytime.
Parking
- Free parking available on site
Barchester Flowerdown Care Home Reviews (115)
Barchester Flowerdown Care Home has a Review Score of 9.8 (9.800) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Flowerdown Care Home has 115 reviews.
My husband has been a resident at Flowerdown Care Home for six months and I cannot speak more highly of the care he is receiving. On his path with dementia, the staff have shown great patience and understanding and have been happy to maintain a link with me personally during the months that I have been unable to visit him because of the virus. Recently, the management have created a visitors' 'pod' which is a small sectioned-off bit in one of their lounges, with two armchairs and a specially set up sound system enabling the resident and their visitor to hear each other through the perspex screen. It is brilliant. Thank you Flowerdown!
I haven’t been at the home long but am really happy here. Everybody is so kind and helpful, nothing is too much trouble. The activities are very good as is the food. I’ve made some really good friends here.
Susan, Thank you so much for your review, we are very pleased that you are happy living in Flowerdown and are enjoying life within the home.
I have been at the care home for six years and I have been very happy over the years. I've made many friends. The carers are very helpful and present. The food Is excellent. The room I have is pleasant and I have a lovely view of the garden. I like everyone in the lounge and activities.
Doreen, Thank you for your review we are delighted that you are happy living in Flowerdown and have made many friends whilst living here.
My father has been in Flowerdown for 6 months. He is always addressed by his Christian name all the care team know him and play their part in making his days as well as possible and he gets what he needs and would like. Without a doubt, I would recommend Flowerdown to anyone who is looking for a caring and capable home for their family.
Thank you for your feedback which is very much appreciated. It is important for us that all Residents feel part of our Family in Flowerdown and that the care that is needed is supported in the way in which each individual would wish it to be. I have passed on your comments to our team.
My wife enjoyed her 12 month stay at Flowerdown and enjoyed herself there. She was treated with courtesy and dignity at all times.
Thank you for feedback. Moving into a care home is often a difficult decision for an individual and their family to make. I am so happy that we were able to support your wife's care and that she enjoyed her time with us. I have shared your comments with our team. Thank you.
The staff at Flowerdown treated my father with care and patience during his stay. As important was the compassion they showed the visiting family during these last few days of his life. We cannot thank the whole team enough.
Thank you for your lovely review. We value feedback as this helps us with the continued development of the home and the service we provide. Thank you for your positive comments about the care and support delivered by the team; I will pass on your feedback.
The staff are happy, even when under pressure. Brilliant facilities, welcoming and warm.
The food is amazing.
Thank you for taking the time to review our Home and for your lovely comments. The care and service we deliver as a team to our Residents and families are extremely important to us; I will share your feedback with the team.
It was very clear to us as a family that he was being treated with compassion and professionalism.
There is no good way to lose a father, but the staff made it as good as possible.
Thank you for your review. We value all feedback as this helps us with the continued development of our home and the outcomes for those using our service. Thank you for your positive comments regarding the care and support delivered by our team. I will pass on your feedback.
Although my mum hasn't been in the home long, the care she has received has been excellent. The carer has been so lovely, very welcoming and thoughtful.
My mother has been a resident for nearly eight years. During that time she has been nursed and looked after extremely well. Nothing was too much trouble for the staff. She was happy, always with a smile on her face. Any problems the staff came across I was always consulted on and any problems or queries I had were always dealt with quickly. My feelings were always taken into consideration. I cannot thank them enough.
On behalf of the Flowerdown Team, we would like to thank you for your wonderful feedback. It is really important to us that our residents remain at the centre of all we do and they and their loved ones feel supported and cared for.
My husband was a resident in Flowerdown Nursing for the last weeks of his life. He was cared for by the staff in a very professional and caring way. His family also were supported through a difficult time, which was much appreciated.
My husband transferred from hospital to Flowerdown for palliative care. From the moment we entered, we were both made to feel so looked after, his care being dealt with gentleness and compassion. All the staff, no matter their role, are dedicated in creating a 'home from home' atmosphere and at the same time delivering a fully professional service, providing reassurance, comfort and support to us both and the family.
I have had a very good experience since I came to live at Flowerdown a few months ago. the carers are very kind and the food is good. The administration and management is very supportive and respond to any concerns quickly and efficiently.
I chose Flowerdown for my mother because, although not the smartest one I looked around, it felt the most like a home and not a hotel. The staff have been wonderful, looking after her changing needs as she deteriorated and we have always been made to feel welcome and involved in any decisions relating to her care.
My admiration for your nursing staff is high checking on his needs going beyond the call of duty. The home itself is in desperate need of modernisation but overall I couldn't be happier with his care.
Thank you for taking the time to review our home. Flowerdown is a very homely place with a passionate and caring team, so it’s great to hear that our team have been very kind and gone above and beyond with your son-in-law’s care. All your comments will be passed on to the team in the home and thank you again for the review.
Mum spent her final two weeks in Flowerdown having palliative care. All members of staff were kind, caring and respectful, both of Mum and our family. Mum's room was quiet, sunny and had a lovely garden view - things that mattered most to her. Open visiting hours and access to the visitors' lounge with refreshments made a difficult time more comfortable for our family. I would summarise the care and location as kind, down to earth and exactly what we all needed. Thank you.
Overall excellent.
They did their best to encourage mum to eat and get out into the garden when she could. It is a well-run care home and we would recommend Flowerdown to anyone considering going into a care home.
I have been the primary visitor for two family residents for four years. I am aware of the current industry economics. I have used a "poor" rating to indicate "adequate" (but not satisfactory).
In addition to their underlying dependencies, their quality of life was impacted by capital investment and care resource constraints in meeting their needs without undue anxiety. Their expression of their anxiety also impacted adjacent residents.
Despite this challenge, the human qualities exhibited by staff at all levels were exemplary (often despite language limitations). This significantly improved their quality of life perception.
The culture of care projected by Management at Flowerdown, both in leadership and personal actions, is perhaps its most important quality. It acts as a force for humanity and compassion, and a safeguard against neglect and abuse.
For relatives of residents, these qualities are vital, and Flowerdown performs strongly despite the challenging financial environment.
Thank you for taking the time to review our home, it is great to hear you say that Flowerdown “performs strongly” and that you’d recommend our home to others. Your comment “the human qualities exhibited by staff at all levels were exemplary” is also lovely to read. I see there are a few areas you...
My husband has been at Flowerdown since May 2019. Myself and our young son visit every day. He is happy to know dad is okay when we go home. The staff are all very friendly, approachable, smiley, willing to help and also support. If an issue occurs it's dealt with. Myself and son owe huge gratitude of thanks to all staff, knowing my husband is in good hands. Makes our lives a little better,
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (52) & Events (4)
- 09 Jul 2026
Our residents always look forward to their monthly visits to the cinema in Winchester. These outings are a wonderful opportunity to get out and about, enjoy the latest films, and...
- 09 Jul 2026
Our residents enjoyed celebrating National Cheese Day with a wonderful cheese and wine tasting event. Everyone had a fantastic time sampling a variety of cheeses paired with different wines, sharing...
- 09 Jul 2026
Our residents enjoyed a wonderful Ascot Day celebration here at Flowerdown. Dressed in their finest outfits and fascinators, everyone got into the spirit of the occasion and enjoyed a fun-filled...
- 13 Aug 2026Organiser: Barchester Flowerdown Care Home
- 18 Aug 2026Organiser: Barchester Flowerdown Care Home
- 05 Sep 2026Organiser: Barchester Flowerdown Care Home
Awards / Recognitions (35)
- 14 Jun 2026Recipient: Barchester Flowerdown Care Home
- 12 Jun 2026Recipient: Barchester Flowerdown Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Flowerdown Care Home.
Meet the Team (20)

Hello, my name is Claudia and I am very excited to join Flowerdown Family.
Before starting this position, I worked in healthcare for over 7 years and I have been with Barchester since 2020. I have experience in the hospital in the acute setting as a sister and Management in the private setting.
I and my amazing team will continue to deliver the highest quality of care and nursing to all of our residents as well as support their families and Friends
Please do not hesitate to contact me or visit us here at Flowerdown. I am more than happy to discuss the needs you may have for yourself or your loved one and show you around our lovely home and team.

I am Susma Rai, the Deputy Manager at Flowerdown with a deep passion for providing exceptional, person-centered care. Since 2019, I have worked as a Registered Nurse in the care home sector, gaining invaluable experience in supporting residents with both complex needs and everyday well-being.
I believe a care home should feel like home—a place of comfort, dignity, and warmth. My holistic approach ensures that residents not only receive the best clinical care but also feel valued and supported in every aspect of their lives. Working alongside our dedicated team, I am committed to ensuring Flowerdown remains a place of excellence, where families have complete peace of mind knowing their loved ones are in safe and caring hands.

I joined Flowerdown Care Home in February 2022.
I believe in being passionate and caring, and this translates to the job I do here in the Home. My ways of working are to be organized and systemic which improves the way we process administrative work.
I enjoy being "front of the house" and often the first point of contact for relatives and friends regarding the administrative and financial systems within the home.

Hi Everyone, I’ve been working as an activity coordinator in care homes across the New Forest and Four Marks and started my career as a carer. I am passionate about creating engaging, meaningful activities because I believe they bring purpose, joy and a sense of belonging to people’s lives. Working with Barchester has given me the opportunity to expand my experiences, learn new approaches and develop ideas that make a real difference to residents.
I’m currently studying law part-time to grow my skills. I have travelled and lived in various places like South Africa and Thailand, which have shaped my love for connecting with people from all backgrounds. Outside of work, you’ll find me reading, travelling or seeking out any adventure- especially if it involves water or something thrilling!

Hello, I’m Lee. I have been with Barchester for over 10 years. I am the senior head of maintenance and thoroughly enjoy my job. My interests are dog walking- particularly in the New Forest, I play the guitar and have done for many years, and I love to get lost in a book. My favourite read is The Hounds of Baskerville. I am very much looking forward to being a part of the Flowerdown Family.

I am very passionate about creating 5 Star quality food that meets the nutritional and dietary requirements. I have a NVQ in Professional Cooking and I have recently qualified from the 2024 Barchester Chef Academy which I am exceptionally proud of and intend to use what I have learnt and apply this at Flowerdown. In my spare time I love gardening and also creating new dishes and recipes.

Hello, my name is Marcela and I am the Head of Housekeeping here at Flowerdown. I have been in the UK since 2015 and I have started my career as a housekeeper in a care home, private cleaning and Head of Housekeeping in hospitality. I do my job with passion and determination and I am very proud of working with the Flowerdown team ensuring a high standard of cleaning and infection control.

Susan is Flowerdown Care Home's resident ambassador. Sue is one of our kind-hearted and generous residents who shares her time ensuring her neighbours have a friend in her. Sue also is our resident cheerleader who rekindles the spirits of the staff when it is much needed. Sue is a well-loved figure here at Flowerdown Care Home and will be happy to give you a tour and share with you the countless memories we create.

I joined Flowerdown Care Home in February 2023.
I consider myself to be a team player, organised, hardworking and compassionate with a strong administrative background.
Having worked within the tourism industry for many years, I have a passion for working with people.Through my role at Flowerdown Care Home I can embrace this by connecting with our residents, their families and colleagues and assisting as best I can

Hello, my name is Ian, and I’m the head of Magnolia Unit (the first floor in Flowerdown).
I’ve been a nurse for over 30 years, qualifying in Portsmouth in 1992. During that time, I’ve led a team giving 1 to 1 24-hour care to a prominent F1 figure as he travelled around the world and worked on a local NHS rehabilitation unit; the last 5 years of which I was the senior charge nurse/unit deputy.
In 2023, I stepped away from a management role seeking a better work-life balance and a return to providing high-quality, person-centred care. Flowerdown and the fantastic team within it were the people who gave me that opportunity.I strive to provide outstanding care with a light-hearted approach, aiming to put both the residents and their families at ease. I pride myself on learning the residents’ personal preferences and idiosyncrasies to ensure they feel safe and at the centre of their care. I am always happy to listen to ensure we can make the lives of our residents the best they can be.
I look forward to meeting you

I am Iona Moore, Head of Unit. I have worked at Flowerdown for 3 years. My Passion is working with the elderly and providing outstanding person-centred care. I have been a nurse for a total of 15 years. 5 years of those I worked in a military hospital. Before becoming a nurse, I was a qualified farming engineer. I am very passionate about my job and I am very proud to be a part of the Flowerdown family.

Hi! I'm Elvans Nurse at Flowerdown. I have 13 years of work experience in various healthcare settings that taught me multiple skills and one I wouldn't trade for the world.
As a Senior Nurse, my primary responsibility is to safeguard our resident's best interests and welfare. We value and cherish our residents like our own family. What is important to our residents is important to us.
We also envision becoming an outstanding care home and being recognised for our great team effort. And to be a part of our amazing team and strong leadership that will no doubt we will succeed.

Pat has worked in Flowerdown since 2001 and the laundry is very much her domain. Pat enjoys her job and the residents likewise enjoy her daily visits and chats when she brings their freshly washed and ironed clothes back to their rooms. Pat takes pride in what she does and this is much appreciated by our residents here at Flowerdown Care Home.

I have worked for the care sector in many roles for over 20 years.
My passion for gardening has been with me for many years, starting with growing vegetables and house plants when I bought my first house, followed by creating a family-friendly garden for my children.Now that the children are grown up, I'm enjoying designing a new style of garden for me and my wife, including building a summer house.
I have been gardening at Flowerdown since 2018, and the focus is to create a homely environment for the residents and their families.
I have weekly chats with the residents to discuss the current plans, my ideas and their wishes.
I have made a lot of new boarders at the front of the home and redesigned the raised beds in the back garden to include a climbing frame for new planting, which includes an area for the squirrels to feed, something that the residents enjoy.

Hi, my name is Shomas, I began my new role as a senior care assistant in November 2022.
I started my Journey at Flowerdown as a Kitchen assistant but due to my passion for care, I had the opportunity to join the care team 4 years ago.
I love my new role and I am taking my NVQ 3 to Be able to improve my Knowledge and skills.

Hello, my name is Mary and I am a Housekeeping Assistant here at Flowerdown. I have been working in hospitality for some time now and I can say working with people gives me so much satisfaction. I am a hardworking perfectionist and I am very proud of working here at Flowerdown.

I have worked at Flowerdown for just under 2 years. I work as a general assistant, hostess and housekeeper. Flowerdown feels like one big family, and I really enjoy working here. I love talking to the residents and hearing all their stories. I also run the book club here at Flowerdown, as my passion is reading, and I could be lost in a book for hours. I have gained valuable experience working here at Flowerdown, and I look forward to many more years here.

I have been a carer for 6 years; I started my Care journey with Flowerdown. I really enjoy my job and am very passionate about ensuring my residents are well looked after and happy. I am passionate about resident inclusion, enabling our residents to feel independent and purposeful. In my spare time, I play basketball and have been doing so for many years. My biggest passion is singing. I often sing to the residents, and they really enjoy this.

Hello, my name is Priyanka, and I am a care assistant here at Flowerdown. I have worked here for just over 2 years. I joined care as I always had a passion to care for the elderly and to ensure they have a better quality of life. I was very close to my grandparents, and I feel they would be very proud of the person I am today and the qualities and experiences I have learnt along the way.
In my spare time, I enjoy dancing and going shopping with my friends and family.

Hello, my name is Soban, and I am the kitchen assistant here at Flowerdown. I have worked here for 3 years and really enjoy my job. Whilst working at Flowerdown, I have completed my master’s degree. I have also gained valuable experience in food preparation, maintaining high standards of hygiene and the day-to-day operation in the kitchen. I take pride in being a reliable team player and contributing to a positive work environment. I enjoy seeing and talking to the residents. Flowerdown has really helped with my confidence and social interaction.
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