Barchester Flowerdown Care Home

50 Harestock Road, Winchester SO22 6NT
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9.8 97 Reviews
  • Barchester Flowerdown Care Home, Winchester
Flowerdown Care Home is situated in the quiet village of Harestock just off the M3, nestled in leafy surroundings, with Winchester shops less than 10 mins by car.

Flowerdown provides first-class residential and nursing care, offering respite and short breaks, as well as permanent care placements.

The home benefited from a full refurbishment completed in mid 2024. The refurbishment included all areas of the home from bedrooms to communal areas, the finish is exquisite and has given the home a warm, comfortable but high class feels.
Set over two floors, with spacious lounge areas and first class restaurant dining rooms on both floors, where food is prepared by award winning academy trained chefs.

The home has benefits from large landscaped gardens with seating areas and walkways - perfect for sitting and relaxing or taking in the beautiful scenery. The home and gardens are set back and this allows the home to be a peaceful and tranquil environment.

There's also a wide and varied activity programme, scheduled for group activities, or offering residents one to one activities of their choosing and tailored to their individual request.

The café bistro is open to all, boasting delicious freshly made cakes, please pop in, enjoy a slice of cake, see the home and meet the wonderful team - no appointment needed.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1670
  • Self-Funded Nursing Care: from £1905

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Flowerdown Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Claudia Nunes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Open to visitors at anytime.

Parking

  • Free parking available on site

Barchester Flowerdown Care Home Reviews (97)

Total of 97, showing 81-97
9.8

Barchester Flowerdown Care Home has a Review Score of 9.8 (9.835) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Flowerdown Care Home has 97 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

The review relates to my Mum who was in Flowerdown for over 4 years until she unfortunately lost her battle with illness and passed away 26/12/2017. Whilst my Mum was in there, the standard of care she received was exemplary. The compassion and friendliness shown to her and us by staff was second to
none. When unfortunately my Mum lost her battle, the staff went out of their way to help us in any way they could and did not rush us in any way, shape or form during our sad time. The staff became more like extended family members rather than people employed to care for my Mum. The overall service given by Flowerdown was second to none and cannot be faulted in any way. If you are looking for a care home that has employees that truly care about their residents then look no further than here. First class care from a first-class nursing home.

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Overall Experience  Overall Experience 4.0 out of 5

My father was a resident in Flowerdown Care Home from late May 2016 - January 2017 when he died. We found all the staff very helpful and empathetic. Facilities were variable but the building was being refurbished during this period so this was understandable. Food was the least impressive provision,
serving pasta and chips together is not sensible.
Although I appreciate leaving doors open helps staff observe residents the loud televisions either side of my father's room was an irritant. We closed the door when visiting but were often questioned by staff about this.

Reply from Sharon Tucker, Home Manager at Barchester Flowerdown Care Home

Thank you for taking the time to leave us a review, we welcome feedback as we continually strive to improve our service. We are very pleased that you found our staff so helpful and empathetic during what, for families, can be a stressful time. A core part of our brighterkind philosophy centres on good nutrition and the importance of mealtimes as a social occasion. Our chefs prepare restaurant-style meals combining variety with a balanced diet and an emphasis on locally sourced ingredients. However, if a resident specifically asks for a meal that is not on the menu, such as pasta and chips together, we do our utmost to cater for them. Here at Flowerdown, we take the safety and well-being of our residents very seriously, and would only question the closing of a door that is normally open to ensure that the resident is well or to make sure that we comply with stringent fire safety regulations. As a home manager, I have an open door policy and if you would like to discuss the issue further I would be very happy to meet you at your earliest convenience.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to say that this nursing home has been amazing. When we first arrived the staff were so welcoming. Although the home is in need of decoration, the care and staff surpassed all of that.


When my father was dying, the staff were so kind and considerate. I would recommend the 5 star care.

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Overall Experience  Overall Experience 4.0 out of 5

Flowerdown provided two weeks respite care for my mother. The staff were excellent. The buildings are looking tired but the rooms were a good size and reasonably equipped. My Mum was very happy there.

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Overall Experience  Overall Experience 5.0 out of 5

From day one I have felt very relaxed and happy, every member of staff from the manager to the handyman has made me feel like this is my home and my family has been made very welcomed when visiting. Many thanks to everyone at Flowerdown Care Home.

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Overall Experience  Overall Experience 5.0 out of 5

My Aunt was transferred to Flowerdown for palliative care. She was made very welcome and treated with dignity and care throughout her short stay. Her needs were taken care of by all the staff who were always pleased to welcome visitors. Meals were of a good standard. Pleased to have had the care for
my aunt in the last few weeks.

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Overall Experience  Overall Experience 5.0 out of 5

My mother came to Flowerdown on discharge from hospital, until her death in early March. Flowerdown staff are kind and efficient. The atmosphere is relaxed. Meals are good and the staff are happy to prepare something different from the menu if asked. The nurses are well qualified and caring. The management
team is approachable.

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Overall Experience  Overall Experience 5.0 out of 5

Mum was 96years old and had suffered from breast cancer for the last 6 years.
After spending months in hospital she was discharged to Flowerdown for end of life care.
Although she was a resident for only 17 days before she passed away, the care and compassion shown during this very difficult time
was superb - 100%
Heartfelt thanks to the manager and all her staff.

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Overall Experience  Overall Experience 4.0 out of 5

I cannot begin to describe the care and support Flowerdown gave to my family while caring for my Grandfather. In his last few days, my mother and sister were able to stay 24hours a day with him and I was able to join them on his last day where the staff continued to provide food, drink and comforting
support. Especially one senior care assistant in particular. Her support and care was above and beyond what I could have asked for. She is a beautiful human being, nothing was a problem for her and I am very grateful for everything she and the home did for us as a family.

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Overall Experience  Overall Experience 4.0 out of 5

I cannot begin to explain how lovely, kind, helpful, caring etc this care home have been with my terminally ill father.

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Overall Experience  Overall Experience 4.0 out of 5

My wife has been diagnosed as having Alzheimer's for the past 7 years, although I think there were signs of her having this awful illness before then, which was laughed at and considered to be a senior moment. She was with me at home before being diagnosed and I looked after her with help from professional
carers for nearly 3 years. It finally became very difficult and our children (they were all of voting age) convinced me she should be in a care home which was arranged. This is now the second care home she has been in and I am very satisfied that it is the best thing for her.

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Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for about a year and in that time the care he has received has been good. The staff all seem very kind and approachable. Activities are difficult as my father is very deaf and so he doesn't want to join in with other people as he can't hear them.

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Overall Experience  Overall Experience 4.0 out of 5

My mother of 96 years of age spent 6 months in care. She was well looked after but I wanted desperately to spend her final time in a nursing home where she would receive 24/7 care. I cannot fault the staffs care and love given to mum and to ourselves.

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Overall Experience  Overall Experience 4.0 out of 5

My mother went to Flowerdown for end of life care. The staff were very caring, attentive and entertained any request or assistance. Both the personal assistants and nurses are very helpful, reliable and professional and I would have no hesitation in recommending Flowerdown to anyone in the same position.

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Overall Experience  Overall Experience 5.0 out of 5

I have been in Flowerdown Care Home since the 2nd week in Feb. I can honestly say I have enjoyed every minute of my stay. The staff are so kind and caring. They are always smiling and nothing is too much trouble. Absolutely wonderful.

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Overall Experience  Overall Experience 5.0 out of 5

My mother suffered a dense stroke in her 91st year after an active and happy life. Her final year was spent at the Flowedown Care Home. The outstanding care and attention enabled her to fulfill her potential and enjoy very special days within the huge limitations of her illness. she maintained great
dignity but was full of praise and thanks to all the dedicated staff. Her hygiene care remained high, she was fed and assisted at every possibility, her position regularly changed, and frequently throughout the days a friendly staff would "pop in" to spend some time with her.
We never worried about leaving her and were always made so welcome on our very frequent visits. It was a final year to treasure and is looked back on with gratefulness and love. Her "special" carer formed a wonderful bond with her anticipating her changes and requirements. The Flowerdown is a very special home.

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Overall Experience  Overall Experience 5.0 out of 5

On behalf of my mother since passed away. After being a resident for eight years. I have always felt she was safe and very well looked after. Staff always very cheerful and did their best for her. I was made welcome on all my visits and felt like coming into a family at the home. My mother required
a lot of care and staff gave a lot of love and attention. I am very grateful to them.

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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Barchester Flowerdown Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.835 for Barchester Flowerdown Care Home is calculated as follows: ( (203 Excellents x 5) + (19 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 231 Ratings = 4.835

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Flowerdown Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (26)

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Meet the Team (14)

Claudia

Claudia Nunes

Job Title: General Manager

Joined: 2020

Hello, my name is Claudia and I am very excited to join Flowerdown Family.


Before starting this position, I worked in healthcare for over 7 years and I have been with Barchester since 2020. I have experience in the hospital in the acute setting as a sister and Management in the private setting.


I and my amazing team will continue to deliver the highest quality of care and nursing to all of our residents as well as support their families and Friends


Please do not hesitate to contact me or visit us here at Flowerdown. I am more than happy to discuss the needs you may have for yourself or your loved one and show you around our lovely home and team.

Susma

Susma Rai

Job Title: Deputy Manager

Joined: 2025

I am Susma Rai, the Deputy Manager at Flowerdown with a deep passion for providing exceptional, person-centered care. Since 2019, I have worked as a Registered Nurse in the care home sector, gaining invaluable experience in supporting residents with both complex needs and everyday well-being.


I believe a care home should feel like home—a place of comfort, dignity, and warmth. My holistic approach ensures that residents not only receive the best clinical care but also feel valued and supported in every aspect of their lives. Working alongside our dedicated team, I am committed to ensuring Flowerdown remains a place of excellence, where families have complete peace of mind knowing their loved ones are in safe and caring hands.

Susan

Susan Goodhew

Job Title: Resident Ambassador

Susan is Flowerdown Care Home's resident ambassador. Sue is one of our kind-hearted and generous residents who shares her time ensuring her neighbours have a friend in her. Sue also is our resident cheerleader who rekindles the spirits of the staff when it is much needed. Sue is a well-loved figure here at Flowerdown Care Home and will be happy to give you a tour and share with you the countless memories we create.

Pat

Pat Elkins

Job Title: Laundry Assistant

Joined: 2001

Pat has worked in Flowerdown since 2001 and the laundry is very much her domain. Pat enjoys her job and the residents likewise enjoy her daily visits and chats when she brings their freshly washed and ironed clothes back to their rooms. Pat takes pride in what she does and this is much appreciated by our residents here at Flowerdown Care Home.

Leanne

Leanne Brown

Job Title: Administrator

Joined: 2022

I joined Flowerdown Care Home in February 2022.


I believe in being passionate and caring, and this translates to the job I do here in the Home. My ways of working are to be organized and systemic which improves the way we process administrative work.


I enjoy being "front of the house" and often the first point of contact for relatives and friends regarding the administrative and financial systems within the home.

Elvans

Elvans Pascual

Job Title: Senior Nurse

Joined: 2021

Hi! I'm Elvans Nurse at Flowerdown. I have 13 years of work experience in various healthcare settings that taught me multiple skills and one I wouldn't trade for the world.


As a Senior Nurse, my primary responsibility is to safeguard our resident's best interests and welfare. We value and cherish our residents like our own family. What is important to our residents is important to us.


We also envision becoming an outstanding care home and being recognised for our great team effort. And to be a part of our amazing team and strong leadership that will no doubt we will succeed.

Ian

Ian Gregory

Job Title: Gardener

Joined: 2013

I have worked for the care sector in many roles for over 20 years.


My passion for gardening has been with me for many years, starting with growing vegetables and house plants when I bought my first house, followed by creating a family-friendly garden for my children.
Now that the children are grown up, I'm enjoying designing a new style of garden for me and my wife, including building a summer house.


I have been gardening at Flowerdown since 2018, and the focus is to create a homely environment for the residents and their families.


I have weekly chats with the residents to discuss the current plans, my ideas and their wishes.


I have made a lot of new boarders at the front of the home and redesigned the raised beds in the back garden to include a climbing frame for new planting, which includes an area for the squirrels to feed, something that the residents enjoy.

Shomas

Shomas Rai

Job Title: Senior Care Assistant

Joined: 2019

Hi, my name is Shomas, I began my new role as a senior care assistant in November 2022.


I started my Journey at Flowerdown as a Kitchen assistant but due to my passion for care, I had the opportunity to join the care team 4 years ago.


I love my new role and I am taking my NVQ 3 to Be able to improve my Knowledge and skills.

Marcela

Marcela Vasilu

Job Title: Head of Housekeeping

Joined: 2023

Hello, my name is Marcela and I am the Head of Housekeeping here at Flowerdown. I have been in the UK since 2015 and I have started my career as a housekeeper in a care home, private cleaning and Head of Housekeeping in hospitality. I do my job with passion and determination and I am very proud of working with the Flowerdown team ensuring a high standard of cleaning and infection control.

Mary

Mary Popadiuc

Job Title: Housekeeper

Joined: 2023

Hello, my name is Mary and I am a Housekeeping Assistant here at Flowerdown. I have been working in hospitality for some time now and I can say working with people gives me so much satisfaction. I am a hardworking perfectionist and I am very proud of working here at Flowerdown.

Kirsten

Kirsten Brown

Job Title: Admin Assistant

Joined: 2023

I joined Flowerdown Care Home in February 2023.


I consider myself to be a team player, organised, hardworking and compassionate with a strong administrative background.


Having worked within the tourism industry for many years, I have a passion for working with people.
Through my role at Flowerdown Care Home I can embrace this by connecting with our residents, their families and colleagues and assisting as best I can

Jander

Jander De Sousa

Job Title: Head Chef

Joined: 2023

Hello, I am Jander and I am the newly appointed Head Chef at Flowerdown Care Home. I was born in Brazil and came to England in 2004. My love for cooking started at a young age and I have been working in the hospitality industry at various restaurants and in other care homes for over 20 years.
I am very passionate about creating 5 Star quality food that meets the nutritional and dietary requirements. I have a NVQ in Professional Cooking and I have recently qualified from the 2024 Barchester Chef Academy which I am exceptionally proud of and intend to use what I have learnt and apply this at Flowerdown. In my spare time I love gardening and also creating new dishes and recipes.

Damian

Damian Dorrington

Job Title: Head of Maintenance

Joined: 2025

Hello, my name is Damian, and I am the Head of Maintenance at Flowerdown Care Home. And I started in the Summer of 2025. Since my early 20’s I have been working in maintenance, covering various aspects, from facilities maintenance to designing and coordinating Opera stages. For the last 5 years, I have been involved in the care industry, focusing on maintaining care home environments for people with learning difficulties.


Outside of work, I am a keen fitness addict and go to the gym 4-5 times a week. To relax, I enjoy playing my guitar or listening to music and listening to daily podcasts

Jewerly

Jewerly Rattanarat

Job Title: Activities Coordinator

Joined: 2025

Hi Everyone, I’ve been working as an activity coordinator in care homes across the New Forest and Four Marks and started my career as a carer. I am passionate about creating engaging, meaningful activities because I believe they bring purpose, joy and a sense of belonging to people’s lives. Working with Barchester has given me the opportunity to expand my experiences, learn new approaches and develop ideas that make a real difference to residents.


I’m currently studying law part-time to grow my skills. I have travelled and lived in various places like South Africa and Thailand, which have shaped my love for connecting with people from all backgrounds. Outside of work, you’ll find me reading, travelling or seeking out any adventure- especially if it involves water or something thrilling!

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