Steep House Nursing Home

Tilmore Road, Petersfield GU32 2HS

Steep House Nursing Home, Petersfield, Hampshire
Steep House Nursing Home, Petersfield, Hampshire
Steep House Nursing Home, Petersfield, Hampshire

Steep House Nursing Home is set in beautiful grounds on the outskirts of Petersfield Town Centre. Owners believe that they have a homely environment where everyone is welcome. The priority is the welfare and happiness of residents and staff.

Professionals pride themselves on providing the best possible care in a friendly and homely atmosphere. The Home has been carefully equipped throughout to meet the special needs of all residents and to provide a safe and comfortable environment. The Home has a relaxed, friendly atmosphere with family visits welcomed at any time. Refreshments are available for visitors at all times and arrangements can be made for residents to eat their meals with their guests in private.

Steep House offers the choice of single or double bedrooms depending on the availability. Each room is decorated and furnished to a high standard. Care workers encourage residents to bring their personal possessions to personalise their rooms and make them feel even more at home.

The home can cater for both long and short-term stays, provide nursing care and Dementia care. Regular respite care can be arranged as often as you wish.

Group: LRH - Homes

Person in charge: Lijo Renji (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 36

Shared Rooms: 13

Rooms with ensuite WC: 39

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Steep House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Steep House Nursing Home has a Review Score of 8.1 (8.129)

The Review Score of 8.1 (maximum of 10) for Steep House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Steep House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.7 for Steep House Nursing Home is calculated as follows: ( (88 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.429 Points relating to the number of positive Reviews for Steep House Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.2 Target = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Steep House Nursing Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Steep House Nursing Home

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

From the moment we saw Steep House Nursing Home we decided it was the best nursing home we had seen in the area. The welcome was extremely friendly and helpful. My father settled in quickly and great appreciated the party and cake laid on for his birthday the day after.
He preferred to remain in his own room, therefore, did not use all the facilities hence my grading. He was beautifully looked after and cared for. My only sadness was that on the day he died they only rang our mobile numbers and not the landlines which meant we only go there 15 minutes after he died. A call on the landline would have ensured that we would have got there in time.

How likely would you be to recommend Steep House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband passed away ten days ago after spending fifteen months in Steep House. He was always happy and well cared for. We cannot thank the staff enough for the care given to him. All of the staff were kind, courteous and caring despite the difficult job they have to do. Nothing was ever too much trouble which meant a lot to us. The staff always had a smile on their face and were always welcoming. Should I ever need to be cared for this would be my choice.

How likely would you be to recommend Steep House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can not express enough how kind, caring, helpful, nothing was too much trouble, every department was so good, and I mean EVERY department, to the patient and the next of kind, the staff were brilliant.
The rooms were well decorated, and it also helped being able to take your own possessions. It was nice having a kitchen for the family going to visit to make tea and coffee. I am not surprised they won an award for 2016. I would recommend them to anyone.

How likely would you be to recommend Steep House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law came to stay here from last summer. She was made to feel welcome from day one, and was amazed by how quickly everyone recognised her and referred to her by her first name. As a family we found the management team had an open door policy and were always available when needed. The reception area, was also welcoming as was the receptionist. The carers were wonderful, always willing to help as were the nursing staff. Mum found out everyone from the kitchen staff, house cleaning, maintenance and especially activity team quickly accepted her which helped her settle better than we expected. The team helped make mum's time here one that we as a family will always grateful.

How likely would you be to recommend Steep House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I found that the care and attention given to my father was excellent. The level of attention to detail and the personal touch of all the staff is superb, whether that be for nursing care, meals, activities or general administration. The facilities, cleanliness and ambience of the home are also excellent.

How likely would you be to recommend Steep House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was at Steep House Nursing Home for nearly two years and was wonderfully cared for until his passing. He was treated with such care and dignity in his final days and great respect was shown to us his family.

How likely would you be to recommend Steep House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident of Steep House form October 2011 until her death in January 2016. She suffered from dementia. She received excellent care, love and support at Steep House, as did I her daughter and other members of the family. I always felt my mother was valued, treated kindly and gently. The food as good, fresh and varied and her room was always clean and orderly. The nursing care particularly in her final days was really very good. No home is perfect, it's not like ones own home but Steep House really looked after my mother very well.

How likely would you be to recommend Steep House Nursing Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Steep House Nursing Home is a welcoming, kind, beautifully clean residence. The staff smile easily. They are endlessly kind and nothing seems too much trouble. The food is excellent. The rooms comfortable with residents personal effects around them. There is also a level of fun and good humour which makes everything even nicer. Would seriously recommend.

How likely would you be to recommend Steep House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been resident in Steep House since September 2014. I am a frequent visitor there. I consider the care she is given is outstanding. I sense the staff have genuine concern for the well being of residents. My wife is clearly treated with dignity understanding and patience as an individual person with her own particular needs and personality. I find the atmosphere (both literally and metaphorically)) pleasant and welcoming and the staff are remarkably good humoured and cheerful. I have confidence in their work together as a team, cleaners, carers, office staff and manager alike. I am fortunate in having peace of mind that my wife is being well treated there.

How likely would you be to recommend Steep House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband was at Steep House for 2 years and 3 months during that time to his demise on the 3rd of January 2016. He had known such kindness, professionalism, care, food and general welfare.
Steep House is exceptional from the kitchen to the manager. The staff support the home with an excellent manner and cannot be faulted. My husband was so well cared for, I thoroughly recommend this home and wish I could do or say more to extol it.

How likely would you be to recommend Steep House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: LRH - Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: LRH - Homes

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Steep House Nursing Home