Steep House

Thank you for his last 18 months.

My husband is now receiving end of life care.

All the staff, in all departments, are polite, friendly and eager to help. The care and devotion shown to my mother over final weeks was quite exceptional. I could not have asked for better. I would highly recommend Steep House.

My father spent the last two years of his life at Steep House where the level of care, comfort and companionship he enjoyed made these two happy years for him. The support and kindness afforded to us, his family, by the staff at Steep House upon his death was outstanding, extremely touching and tremendously supportive. We remain so very grateful to everybody at Steep House for making father's last years comfortable and cheerful.

The only "blip" was the cleanliness of my room: After I had moved in, the floor was not cleaned all the way under the bed. Rubbish behind bedside cabinet when I arrived - left. Bathroom sink and toilet were not cleaned except once. Shelf under sink never cleaned. Urinal never cleaned. Old stale hard urine on the bottom.

He preferred to remain in his own room, therefore, did not use all the facilities hence my grading. He was beautifully looked after and cared for. My only sadness was that on the day he died they only rang our mobile numbers and not the landlines which meant we only go there 15 minutes after he died. A call on the landline would have ensured that we would have got there in time.

My husband passed away ten days ago after spending fifteen months in Steep House. He was always happy and well cared for. We cannot thank the staff enough for the care given to him. All of the staff were kind, courteous and caring despite the difficult job they have to do. Nothing was ever too much trouble which meant a lot to us. The staff always had a smile on their face and were always welcoming. Should I ever need to be cared for this would be my choice.

The rooms were well decorated, and it also helped being able to take your own possessions. It was nice having a kitchen for the family going to visit to make tea and coffee. I am not surprised they won an award for 2016. I would recommend them to anyone.

I found that the care and attention given to my father was excellent. The level of attention to detail and the personal touch of all the staff is superb, whether that be for nursing care, meals, activities or general administration. The facilities, cleanliness and ambience of the home are also excellent.

My mother-in-law came to stay here from last summer. She was made to feel welcome from day one, and was amazed by how quickly everyone recognised her and referred to her by her first name. As a family we found the management team had an open door policy and were always available when needed. The reception area, was also welcoming as was the receptionist. The carers were wonderful, always willing to help as were the nursing staff. Mum found out everyone from the kitchen staff, house cleaning, maintenance and especially activity team quickly accepted her which helped her settle better than we expected. The team helped make mum's time here one that we as a family will always grateful.

My father was at Steep House Nursing Home for nearly two years and was wonderfully cared for until his passing. He was treated with such care and dignity in his final days and great respect was shown to us his family.

My mother was a resident of Steep House form October 2011 until her death in January 2016. She suffered from dementia. She received excellent care, love and support at Steep House, as did I her daughter and other members of the family. I always felt my mother was valued, treated kindly and gently. The food as good, fresh and varied and her room was always clean and orderly. The nursing care particularly in her final days was really very good. No home is perfect, it's not like ones own home but Steep House really looked after my mother very well.

My wife has been resident in Steep House since September 2014. I am a frequent visitor there. I consider the care she is given is outstanding. I sense the staff have genuine concern for the well being of residents. My wife is clearly treated with dignity understanding and patience as an individual person with her own particular needs and personality. I find the atmosphere (both literally and metaphorically)) pleasant and welcoming and the staff are remarkably good humoured and cheerful. I have confidence in their work together as a team, cleaners, carers, office staff and manager alike. I am fortunate in having peace of mind that my wife is being well treated there.

Steep House is exceptional from the kitchen to the manager. The staff support the home with an excellent manner and cannot be faulted. My husband was so well cared for, I thoroughly recommend this home and wish I could do or say more to extol it.