Steep House

Tilmore Road, Petersfield GU32 2HS
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9.9 113 Reviews
  • Steep House, Petersfield
Nestled in a beautiful, quiet location, close to the town centre of Petersfield, Steep House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Hampshire care home can enjoy quality facilities including cosy communal areas and a hair salon. Each bedroom is tastefully decorated, and outside there is a beautiful, landscaped garden, including the homes’ very own aviary.

No matter your condition or health requirements, the dedicated team will tailor your care to your needs. There is always something to look forward to with a schedule of regular activities, events and outings in the home’s own minibus.
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Care Provided by Steep House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1675
  • Self-Funded Nursing Care: from £1925
  • Self-Funded Nursing Dementia Care: from £1925
  • RESPITE Self-Funded Residential Care: from £1825
  • RESPITE Self-Funded Residential Dementia Care: from £1825
  • RESPITE Self-Funded Nursing Care: from £1925
  • RESPITE Self-Funded Nursing Dementia Care: from £1925

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Steep House for full pricing details and T&Cs.

Contact Steep House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Steep House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lijo Renji (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)

Steep House Reviews (113)

9.9

Steep House has a Review Score of 9.9 (9.925) out of 10, based on 19 reviews in the last 2 years.
Over all time Steep House has 113 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Steep House
  • 44
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Total of 113, showing 41-60
Review from D (Daughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to express gratitude to each and every person carrying out their vital roles during this risky time, making mum's little world a happier, settled place with your continued devoted support. Staff have gone beyond duties to make residents cared for and to keep normality, below is proof.
An unexpected
sincere heartfelt call on mothers day from the activities manager, to say what a lovely gift I bought mum and how it touched her heart reading the messages to Mum.
Recently during a visit to Mum, she relayed to me a member of staff told her 'I love you like you are my own mother', the staff member accompanying mum said 'We all love you', gently stroking mum's face. I thanked the staff member for being so lovely when interacting with Mum, I had happy tears, glad Mum gets told I love you Mum managed to relay she wanted me to buy chocolates for a nice little nurse. This tells me mum is settled, happy, being genuinely well cared for, leaving me very thankful to the Steep House Nursing Home family.
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Review from Alex B (Grandson of Resident) published on 12 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having come from two care homes where my grandma’s health deteriorated rapidly, Steep House has been absolutely amazing with her.
My grandma receives one to one care 24/7 and the attentive nature of these carers cannot be underestimated. They work hard to make her comfortable and feel like she is at
home. Since being in full-time care my grandma couldn’t be happier and that is with advanced dementia.
A huge thank you to all the staff at Steep House and I would not hesitate to recommend them to anyone. They restored my faith in care which was incredibly low before coming here.
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Review from Paul S (Son of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
It does not seem enough just to say the staff are very caring - the care team, admin team and house maintenance team, are in fact part of Mum's extended family as she sees it. Mum was obviously scared at first, and unsettled moving into her room, surrounded by residents in the home, with their varying
degrees of health both mental and physical. With Dementia, she was confused, it was not easy to accept. It would be fair to say she took a few months to settle fully, and start to trust and rely on the teams, she always was and still is, a cautious woman. After 18-months since Mum went to Steep House, and with some of the most trying and dangerous months still with us nationally, I feel that Mum is in a 'safe pair of hands' with Steep. I could not wish for her to be in a better place; it gives my sister and me peace of mind. I talk with the staff regularly when calling Mum, and never have any reason to criticise any of them, only be thankful for their affection for their residents.
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Review from Janice H (Daughter of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When mum first went to live at Steep it was a difficult time for her and the family. Staff at Steep reassured us and always answered and dealt with our concerns. Thankfully although it took some time, Mum settled and became used to the new way of living with weekly visits from myself and visits from
my Brother. Due to covid of course, life has changed again for Mum. The staff have worked so hard to keep residents safe making sure they are happy and meeting their needs which at times I am sure has not been easy. Now we can book our slot and have a one hour visit which is lovely, I can see that mum is well cared for.
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Review from Michael T (Power of Attorney of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Faced with the challenge of placing our dear lifetime friend into much-needed care, she selected Steep House. Despite an unsurprising lack of desire to be in any form of care, both she and I have been delighted with the care and attention she has received at Steep House. It seems nothing is too much
trouble, even in these strange days. And all with such a willing friendliness.
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Review from Alison L (Daughter of Resident) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care given to my mother by the staff at Steep House, and would highly recommend it.
There is a very relaxed, friendly and homely atmosphere, whilst it is obvious that the staff are very knowledgeable, capable and well trained.
My mother has been at Steep House for over two years
now and, despite her advanced dementia and other serious health problems, she has a very obvious close bond with the staff looking after her. Which to my mind speaks volumes about the quality of care she receives.
She enjoys the regular sing songs and quizzes that the staff have still managed to organise despite the limitations of lockdown. The activities team provide a varied selection of activities tailored to the abilities and preferences of the residents. There always seems to be something going on.
Finally, I cannot praise the staff highly enough for the selfless care they have provided throughout the current crisis, and I hope that the group significantly rewards them!
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Review from Andrew T (Son of Resident) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very good home; would recommend to everyone, first-rate service.
Very kind staff, always helpful and polite, very good at communicating with relatives.
A well-balanced diet and very good activities for residents to get involved in.
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Review from David F (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Steep House looked after my Mum throughout her final few months and did so with care, compassion and dignity. The staff are all very caring and did everything they could to make my Mum's life as comfortable and as normal as possible. Steep House is particularly good at the range of entertainment and
activities they provide for the residents.
Reply from Aileen Nimmo, Sales & Marketing at Steep HouseWe are sorry for your sad loss, it is always so nice to read that our caring team has made a difference to the final months of someone's life, for your Mum and her family these acts of compassion and dignity most definitely help make this time much easier to bear. We will share your kind words with our team. Thank you
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Review from Sandra J (Daughter of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at Steep House Nursing Home for over 6 years and the care she received was brilliant. They understood her needs and nothing was ever too much for them. They always made us feel welcome as a family and never placed any restrictions on visiting times until Covid-19 came along. During the Covid-19
period, they did everything possible to protect their residents also ensuring that the relatives were updated and providing facetime calls where possible. Sadly my Mum became unwell earlier in September and unfortunately passed away at the age of 95. Right up until she passed they were constantly fighting for her, it was so reassuring. Steep House was exceptional, the care and love given to Mum were so good and they also looked after us allowing us to be with Mum when she passed away but still maintaining a safe secure environment so as not to put other residents at risk.
I cannot thank Steep House management and staff enough for the love and care they have given my Mum.
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Review from R H (Son of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents were cared for by Steep House towards the end of their lives this year. Their care was excellent. Given that they were unable to end their days in their own home, I could not have wished for a better experience, both for them and their close relatives than that provided by Steep House.
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Review from Elizabeth M (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Steep House were consistently kind, cheerful and attentive to our mother in her declining months and days. Changes in her health were addressed promptly and reported to us. They were also unfailingly welcoming, and kind to our father, my brother and myself on our visits. Whenever we phoned,
whoever answered would make the effort to find our mother wherever she was in the building so we could speak to her. The managers were always approachable and available to talk to. The atmosphere there was made to feel as much as possible like a family home rather than an institution, with pleasant decor, regular events and entertainments, as well as photos and notices attractively displayed.
After our mother passed away, the same quality of care was provided to our father when his health suffered a sudden decline.
I will always remember Steep House and its staff with great fondness; I regard them all as heroes, and cannot thank them enough.
Reply from Aileen Nimmo, Sales & Marketing at Steep HouseThank you for the kind words. It is lovely to read you feel our staff are heroes, we will pass on the review for their perusal.
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Review from Michael M (Nephew of Resident) published on 7 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We want to say a big thank you to all staff who have been absolutely amazing at this very difficult time.
They have come together as they always do as a team; covering every aspect of work in the home supporting and caring for all residents.
Thank you does not seem enough, but we do thank them all.
A wonderful nursing home, wonderful staff, and we hope in the future they get the recognition they deserve.
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Review from Jan W (Daughter of Resident) published on 17 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ratings were good and I saw good reviews. I looked no further and pleased that I choose this place for dad’s home until he passed.
Visitors can call at any time, which gives you a sense of security that there is nothing to hide. There is a good security system to prevent unknown visitors walking
in, and it is secure to prevent residents who may no longer be aware, from wondering out.
It is clean and hygienic, being cleaned every day.
The food is good and a varied menu which can be changed to suit the individual even if it is at the last minute. You can walk past the kitchen and talk to the staff and see the conditions.
The staff are all lovely and caring and supportive of family. I have seen some difficult situations where a resident becomes upset or angry because they may have dementia etc, the care staff continue to be kindly spoken, gentle and encouraging even if they get verbally abused.
I was kept informed and was able to be with my dad there, at his last moments.
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Review from Lynda M (Relative of Resident) published on 29 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All departments of the home work together to give the best care possible. In the case of our Aunt, the care given to her is fantastic, all staff have shown great care coping with every aspect of her care.
Reply from Tori Blackadder, Marketing Assistant at Steep HouseThank you for taking the time to review Steep House. We are very glad to hear that you have found the care provided to your aunt has been fantastic. Thank you for your feedback.
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Review from Des M (Daughter of Resident) published on 22 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the few months that Dad was in Steep House, we found the staff to be cheerful, friendly and considerate. They work extremely hard, caring for people with a high level of dependency and all the staff knew Dad by name and treated him with respect and compassion.
Dad loved the outdoors and found
it difficult that he could no longer go for walks but sitting out in the beautiful gardens made him happy again. We would like to thank the caretaker/handyman for all his efforts in creating such a wonderful outdoor space for the residents to enjoy, as well as his sense of humour when chatting to Dad. It really lifted his spirits.
Thank you to everyone at Steep House for caring for him so well and for the support you gave my sister on her daily visits too.
Reply from Tori Blackadder, Marketing Assistant at Steep HouseThank you for taking the time to review Steep House. We are happy to hear that you felt our team were dedicated and caring towards your family and father. We take great pride in our facilities and are pleased to hear that you enjoyed our garden.
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Review from Lyn T (Daughter of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff with whom we have come into contact were caring, compassionate, polite and extremely hard working. Medical staff explain problems clearly and are very quick to pick up on potential issues. Care staff deserve medals. They are human, caring, cheerful, despite difficult situations. Management,
facility personnel etc all very pleasant, helpful, professional and know each resident by name. Everyone does their best to make residents happy and to occupy them. Activities are fun and stimulating. I always felt my Dad was treated with respect and care.
Reply from Tori Blackadder, Marketing Assistant at Steep HouseThank you for taking the time to leave a review for Steep House. We are pleased to hear that you were happy with our whole team. We are glad to hear you felt your Father was treated with respect and care and that you enjoyed the activities we had on offer.
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Review from Jacqueline W (Daughter of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother died in March at 95 years following a long spell of vascular dementia. No situation is perfect but Steep House proved to be a caring, cheerful, happy place with staff that showed my mother love, respect and sympathy. A good balance of carers and medical staff that kept me up to date and fully
appraised of my mother's condition.
Reply from Tori Blackadder, Marketing Assistant at Steep HouseThank you for taking the time to review Steep House. We are pleased to hear that you and your Mother felt supported and cared for by our team.
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Review from Martin W (Son-in-law of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Steep House are first class. My in-laws spent several happy years together here and their care and treatment were exemplary. They were always shown love and dignity by the superb staff. I wholeheartedly recommend Steep House to anyone working for a top-notch nursing home.
Reply from Tori Blackadder, Marketing Assistant at Steep HouseThank you for taking the time to review Steep House. We are glad to hear that your in-laws were happy with our services and dedicated team.
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Review from J J (Daughter of Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Steep House for 10 months. When she was first admitted, the family was very stressed. I don't live in the UK and have come for a visit. I must say all the staff work very hard and as a team. I take my hat off to them.
My mum seems quite settled.
Reply from Tori Blackadder, Marketing Assistant at Steep HouseThank you for taking the time to leave feedback for Steep House. We are pleased that you feel our close-knit team have made your mother feel at ease.
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Review from T S (Resident) assisted by family/friend published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a pleasant and cheerful atmosphere backed up by professional support.
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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Steep House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Steep House is calculated as follows: ( (208 Excellents x 5) + (11 Goods x 4) ) ÷ 219 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Steep House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (1)

Lijo

Lijo Renji

Job Title: Home Manager

I began my career as a nurse before moving into management, combining practical experience in health and social care with a strategic approach to leadership.


At Steep House, my focus is on delivering high-quality, personalised care, working closely with residents, their families, and friends to build a supportive community. The dedication and compassion of our team makes me incredibly proud to be the Manager here.


I would describe myself as honest, cheerful, and genuinely caring. My goal is to ensure residents feel valued, happy, and fulfilled in their daily lives. Taking time to listen to their needs and making them smile is, to me, the most rewarding part of this role. I firmly believe every resident should have the chance to live their life according to their own wishes, and I am committed to supporting them in this journey.


Leading our team is a privilege and a responsibility I take to heart. Together, we create a warm, welcoming environment that feels like home, where every resident receives the respect, attention, and individualised care they truly deserve.

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