Steep House

My Dad has spent his last 16 months in Steep House. It was difficult for the family to see him go into a care home due to his dementia but he could not have been placed into better hands and has been looked after so well right up to the end. The whole team have provided such caring and professional support. In his final days, they could not have done more to support my family and went out of their way to help us all. Friendly greetings, wonderful activities, great food and the best housekeeping. They are one amazing team of people who could not do enough for us and we are so grateful that Dad was placed with you. I would highly recommend this home to other any other families in our situation.

I would like to thank all at Steep House Nursing Home for making my uncle's life so safe and structured during his last months. He benefited so much from the routine that you put in place, entertainment provided, the absolute care he was given by everyone. My uncle previously lived on his own and during his life was such a social man, so the company provided was so important, not being on his own for long periods every day, I am sure this extended his life and made it so much better. I would like to thank the lifestyle ladies and the lovely receptionist. The fact that staff came to see him and say goodbye before they left work on his last day, will always stay with me, it showed how much he was loved and cared for. The senior nurse, such a kind gentleman, was there to care in the last hours with us. I would absolutely recommend Steep House to anyone, I am in awe of how you all manage to care constantly, knowing that you are so often part of someone’s last journey. Thank you all so much.

My dad was very ill when he arrived at Steep House and was only there for a few days before he died. The staff at Steep House were all so nice. Couldn't have been more helpful. They made it as easy as it could be to visit Dad in his last few days. Thank you.

My mum, who was 91, spent 7 months at Steep House, after breaking her ankle at home, until she sadly died last month. During that time she was looked after by all the staff with great care and most importantly dignity. All the staff could not have done more to help us as a family through this difficult time. From the lady in reception for fielding the endless phone calls from us all, the ladies in managing everything about her care, including numerous trips to the hospital for updates on her leg, and all the nurses and carers who showed her such kindness and consideration during a really difficult time in her life. I cannot thank you all enough.

My experience with Steep House has been totally positive since the day she went in. Mum had dementia, but the care and compassion shown to her at all times was amazing. Mum passed away on the 5th of November, but the care and love shown to us before and after was humbling. I'd like to mention the lifestyle assistant, who went above and beyond to look after us, nothing was too much trouble. We could spend time with Mum after and weren't put under any pressure to leave. Mum looked on the staff as her second family and she loved them all and I know they loved her too. Many thanks.

My mum moved in on the day we lost our dad. She had Alzheimer’s and it felt like we had lost both parents, she moved in during COVID. The staff kept us updated at all times and my mum was happy in her last few years. Everybody was very professional and caring at all times. Thank you.

The annual fair was the first time I had been; it was well organised and a great day out.

It is like an extended family for us and Mum and I want to say a massive thank you to everyone. So thank you very much again for all your care, love, support and and hard work! I will be booking my room soon!

My mum is very settled and happy at Steep House. She is looked after so well by all her carers and we cannot thank them enough! Mum’s care needs are quite considerable but nothing is too much trouble. Everyone is so caring and considerate, going the extra mile to help her. She loves her room and the beautiful lounge overlooking the garden, the kind personal touches and gentle words of encouragement. Good laughs too! We are very grateful for this, knowing that Mum is being given exceptional care by everyone.

Whenever I visited my friend, she was kept clean and comfortable, in a nice room with own toilet. The staff have always been friendly and welcoming, especially the lady who regularly mans the reception. There is always a wide range of activities on offer for those wishing to take part.

Accommodation standards are good, rooms are thoroughly cleaned and waste baskets are emptied regularly. Highly recommended.

I would like to commend all the staff at Steep House for the fantastic compassion, care, and support they provided my mother over just a few months when she transferred from a former residential care home following a fall to a hospital and then to Steep House Nursing Home as her Alzheimers/Dementia had worsened and her nursing and care needs considerably increased. Mum was taken in at short notice and though quite unwell, was treated tirelessly by all staff and carers with kindness, dignity, and respect, and we were kept suitably informed of her condition each and every day. Sadly the outcome was inevitable, if sooner than we thought, but we did get to spend Mum’s last hours with her as she passed away comfortably and peacefully in the lovely surroundings of Steep House. It is difficult to express our gratitude to all the kind and generous staff who did their best to keep Mum well and nourished and maintain as good a quality of life as someone in her condition could enjoy. Thank you.

We will always be so grateful to all at Steep House; thank you.

My mother has been a resident at Steep House for almost a year. She has substantial care needs and the nursing care has been outstanding. She is always clean and beautifully dressed. She enjoys having her hair and nails done, loves the beautiful garden and is able to partake in the activities provided. Her room has a lovely view and is kept tidy and clean. A big thank you to all the staff for their commitment and dedication.

Thank you, Steep House, for everything you did for us both.

My father, who is in his late eighties, became a resident at Steep House two and a half years ago. His residency started during the Covid crisis. Their handling of the crisis was excellent. As a family, we are so happy that our father is being cared for by Steep House. The staff all seems to be very dedicated and caring to the residents. Our experience with other homes has highlighted how good Steep House is.

I am so grateful to all the staff at Steep House who have shown so much care and loving kindness to my mum, who has been looked after by them for over two years now. Mum has considerable care needs, and she has been helped so much by their exceptional nursing care and personal touches, which means such a lot to her and our family. The tireless efforts and support of all her carers at such a difficult time are very much appreciated. Thank you so much!

Auntie went into Steep House after many falls at home. Last August, she was given three weeks to live. She is still with us and thriving due to the care she receives. She loves the food. All the staff from reception, maintenance, cleaning, management, carers and nurses are all amazing! Auntie often says dont worry about me, I am happy here. I can't say much more than that really.

My mother had spent some time in hospital, and it was a huge relief to get her into Steep House. She has a lovely room, and the staff are amazing at getting her out of bed with hoists and getting her dressed. She always looks smart in her favourite clothes and with her hair done. It is such a contrast to the hospital where they did not even get her out of bed. Now she can go downstairs to the lovely sitting areas and join in activities, and in this lovely weather has been sitting in the beautiful garden. But in her room, the staff always place her near the window so that she can look out and with everything she needs within easy reach. It is little touches like this that show how thoughtful the staff are. Everyone is so kind, friendly and always so cheerful. I have been visiting frequently and always get a friendly welcome. It is a huge relief to me to know that my mother is so well cared for, and I feel very lucky to have got a place for her here at Steep House. A huge thank you to all.

Steep House took great care of my late father and gave him an additional six months of life in peace and comfort, for which, I thank the manager, staff, medical staff and the ever welcoming admin receptionist most deeply. I would recommend this care home to anyone.