Steep House

Tilmore Road, Petersfield GU32 2HS
Review Us
9.9 113 Reviews
  • Steep House, Petersfield
Nestled in a beautiful, quiet location, close to the town centre of Petersfield, Steep House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Hampshire care home can enjoy quality facilities including cosy communal areas and a hair salon. Each bedroom is tastefully decorated, and outside there is a beautiful, landscaped garden, including the homes’ very own aviary.

No matter your condition or health requirements, the dedicated team will tailor your care to your needs. There is always something to look forward to with a schedule of regular activities, events and outings in the home’s own minibus.
Show Steep House on the Map

Care Provided by Steep House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1675
  • Self-Funded Nursing Care: from £1925
  • Self-Funded Nursing Dementia Care: from £1925
  • RESPITE Self-Funded Residential Care: from £1825
  • RESPITE Self-Funded Residential Dementia Care: from £1825
  • RESPITE Self-Funded Nursing Care: from £1925
  • RESPITE Self-Funded Nursing Dementia Care: from £1925

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Steep House for full pricing details and T&Cs.

Contact Steep House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Steep House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lijo Renji (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)

Steep House Reviews (113)

9.9

Steep House has a Review Score of 9.9 (9.925) out of 10, based on 19 reviews in the last 2 years.
Over all time Steep House has 113 reviews.

Overall Experience
  • 88
  • 25
  • 0
  • 0
  • 0
Date Published
  • 113
  • 3
  • 11
  • 19
  • 94
Reviewer Connection to Steep House
  • 44
  • 23
  • 10
  • 6
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 113, showing 21-40
Review from Richard Charles P (Son of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was very ill when he arrived at Steep House and was only there for a few days before he died. The staff at Steep House were all so nice. Couldn't have been more helpful. They made it as easy as it could be to visit Dad in his last few days. Thank you.
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseWe appreciate you taking the time to share your experience with Steep House Nursing Home. It's heartening to hear that the staff at Steep House provided a supportive and compassionate environment during such a challenging time. I'm glad they were able to make visiting your Father in his last few days as easy as possible for you and your family. Our thoughts are with you, and we extend our sincere condolences. Thank you for acknowledging the care and assistance provided by the staff at Steep House during this difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally C (Daughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum, who was 91, spent 7 months at Steep House, after breaking her ankle at home, until she sadly died last month. During that time she was looked after by all the staff with great care and most importantly dignity. All the staff could not have done more to help us as a family through this difficult
time. From the lady in reception for fielding the endless phone calls from us all, the ladies in managing everything about her care, including numerous trips to the hospital for updates on her leg, and all the nurses and carers who showed her such kindness and consideration during a really difficult time in her life. I cannot thank you all enough.
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseThank you for taking the time to share your heartfelt experience with Steep House Nursing Home. We extend our deepest condolences for the loss of your mother. It is heartening to hear that our staff provided great care and, most importantly, treated your mother with dignity throughout her time with us. We understand the challenges during such moments, and we're grateful for your kind words about our reception, management, nurses, and carers. Your appreciation means a lot, and we're here to support you through this difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen S (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Steep House has been totally positive since the day she went in. Mum had dementia, but the care and compassion shown to her at all times was amazing. Mum passed away on the 5th of November, but the care and love shown to us before and after was humbling. I'd like to mention the lifestyle
assistant, who went above and beyond to look after us, nothing was too much trouble. We could spend time with Mum after and weren't put under any pressure to leave. Mum looked on the staff as her second family and she loved them all and I know they loved her too. Many thanks.
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseThank you for sharing your heartfelt experience with Steep House Nursing Home. We extend our deepest condolences for the loss of your mother. It is heartening to hear that the care and compassion shown to your mum were truly appreciated. Our team strives to create a supportive and loving environment for our residents and their families. We're especially grateful for your kind words about our lifestyle assistant, who went above and beyond to provide exceptional care. Your feedback means a lot to us, and we are here to support you during this difficult time. Thank you again for your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lee H (Son of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum moved in on the day we lost our dad. She had Alzheimer’s and it felt like we had lost both parents, she moved in during COVID. The staff kept us updated at all times and my mum was happy in her last few years. Everybody was very professional and caring at all times. Thank you.
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseWe greatly appreciate your feedback about Steep House Nursing Home and the care provided to your mother during a challenging time. The staff's professionalism and care, along with keeping you updated, were greatly valued as your mother transitioned to her new home. It's reassuring to know that she was happy during her last few years. Thank you again for sharing your thoughts.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila H (Sister-in-law of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law's health has improved so much from being at the nursing home.
All the staff are very welcoming, kind and considerate.
I would highly recommend Steep House.
The annual fair was the first time I had been; it was well organised and a great day out.
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseThank you for your review. Our welcoming and compassionate staff at Steep House Nursing Home work diligently to provide the best care possible for our residents. We're also delighted that you enjoyed our well-organised annual fair; our lifestyle team always aim to create enjoyable and memorable experiences for residents and their families. Thank you for your kind words and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew W (Son of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Steep House for around three years now, so I am able to give a good rounded out review of the staff and overall service provided at Steep House.
I have to say that during the whole time Mum has been staying at Steep House, even during the Covid Pandemic, that Mum's care has been
nothing short of fantastic!
The management has been very fair and also kept my sister and myself informed of any changes or events or any concerns about Mum's welfare and health. All the staff provide a fantastic level of care, whether in caring for my Mum's health needs or in the entertainment and the team of 'Mr Fixits' that keep everything working properly and looking good! And not forgetting the good food provided and the lovely lady staff member who welcomes you!
It is like an extended family for us and Mum and I want to say a massive thank you to everyone. So thank you very much again for all your care, love, support and and hard work! I will be booking my room soon!
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseWe appreciate your comprehensive review of your experience at Steep House over the last three years. It's evident that our staff's dedication and the facility's management have met your expectations in providing top-quality care and services. Your warm words and sense of our facility as an extended family are heartening, and we're thankful for your kind words and ongoing support. Thank you again for your valuable feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah W (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very settled and happy at Steep House. She is looked after so well by all her carers and we cannot thank them enough! Mum’s care needs are quite considerable but nothing is too much trouble. Everyone is so caring and considerate, going the extra mile to help her. She loves her room and the
beautiful lounge overlooking the garden, the kind personal touches and gentle words of encouragement. Good laughs too! We are very grateful for this, knowing that Mum is being given exceptional care by everyone.
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseThank you for sharing your positive experience with Steep House Nursing Home. It's heartening to hear that your mother is thriving and content in the care of our dedicated staff. We take great pride in going the extra mile to meet the considerable care needs of our residents and create a comfortable, supportive environment. Your kind words about the exceptional care, the beautiful surroundings, and the compassionate team mean a lot to us. Your feedback will be shared with the rest of the team, who will be delighted to hear your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie S (Friend of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visited my friend, she was kept clean and comfortable, in a nice room with own toilet. The staff have always been friendly and welcoming, especially the lady who regularly mans the reception. There is always a wide range of activities on offer for those wishing to take part.
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseWe appreciate your feedback about your visits to Steep House Nursing Home. It's great to hear that your friend is consistently kept clean and comfortable in a pleasant room. Our friendly and welcoming staff, especially our receptionist, have made a positive impact on your visits. The availability of a wide range of activities for those interested is also a commendable aspect of the facility. Thank you for sharing your thoughts.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark W (Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a physical injury and am extremely well looked after at Steep House. Indeed, I consider myself most fortunate to be here.
The management, nursing, administrative and care personnel are efficient, professional and attentive. A particular strength lies in the multinational makeup of high-quality
and competent staff members, resulting in a pleasing, friendly and caring atmosphere where nothing is too much trouble. This prevailing affection, created and maintained by these good people, is heartening to me and assuredly to other residents, let alone their guests.
Better segregation from occasional disturbances caused by residents with dementia would be appreciated if this is possible, if the problems become acute action is taken. A GP visits weekly and medication is strictly controlled by the reliable nursing staff. Food is first class with kitchen staff very willing to cater for individual preferences.
Accommodation standards are good, rooms are thoroughly cleaned and waste baskets are emptied regularly. Highly recommended.
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseWe appreciate your feedback about Steep House Nursing Home. It's heartening to hear that you are receiving excellent care. The efficient, professional, and attentive management, nursing, administrative, and care personnel, along with the multicultural staff, create a friendly and caring atmosphere. Your feedback on the prevailing affection and the efforts to address disturbances is valuable. It's great to know that medical care is well-managed, the food is first-class, and accommodation standards are good. Thank you for highly recommending Steep House Nursing Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark H (Son of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to commend all the staff at Steep House for the fantastic compassion, care, and support they provided my mother over just a few months when she transferred from a former residential care home following a fall to a hospital and then to Steep House Nursing Home as her Alzheimers/Dementia
had worsened and her nursing and care needs considerably increased. Mum was taken in at short notice and though quite unwell, was treated tirelessly by all staff and carers with kindness, dignity, and respect, and we were kept suitably informed of her condition each and every day. Sadly the outcome was inevitable, if sooner than we thought, but we did get to spend Mum’s last hours with her as she passed away comfortably and peacefully in the lovely surroundings of Steep House. It is difficult to express our gratitude to all the kind and generous staff who did their best to keep Mum well and nourished and maintain as good a quality of life as someone in her condition could enjoy. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip M (Son-in-law of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been a resident suffering from dementia for almost five years, our mother was so well looked after, and she considered this her home. We knew from the first welcome when looking at Steep House that this was the right place for her.
All the staff are absolutely wonderful, and whether it's the
carers, nursing team, support staff and management, everyone takes responsibility and really does care. It can be a troubling environment at times, but we had complete confidence in the way that she was looked after, and she struck up some real connections and friendships with the team there.
A special mention to one lady who was always warming and friendly at reception, another lady who was continually cheerful and motivating with all the activities, and the manager who kept us updated, managed and guided us through the various challenges. There are plenty of other team members that stand out and are so caring and helpful.
We will always be so grateful to all at Steep House; thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris B (Son of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Steep House for almost a year. She has substantial care needs and the nursing care has been outstanding. She is always clean and beautifully dressed. She enjoys having her hair and nails done, loves the beautiful garden and is able to partake in the activities provided.
Her room has a lovely view and is kept tidy and clean. A big thank you to all the staff for their commitment and dedication.
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseThank you for taking the time to leave such a positive review. Our team at Steep House pride itself on providing the best possible care in a relaxed, homely atmosphere. The services we deliver to our residents are extremely important to us and we are very proud of our home and the staff who look after our residents. Our lifestyle leads offer a wide range of activities to take part in, allowing residents to remain social and pursue new interests and hobbies. Your feedback will be shared with the team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison Z (Wife of Resident) published on 27 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, with Dementia and Parkinsonism, took up residence in early September at short notice. He settled very quickly as the staff allowed him to walk around within the building as much as he wanted, encouraging him to use his walking aid, which he did reluctantly! Everyone was incredibly patient
and caring when he was 'difficult'. Listening was not his strong point!
As his health deteriorated, the staff took great care of me and our family, welcoming us day and night. I was able to spend the last week of his life with my husband with our children visiting frequently, and we were privileged to be there right to his final moment.
All the staff at Steep House are amazing, truly caring and going to great lengths to nurture each resident, improving their quality of life. The live music sessions, the visiting dog and the engaging of residents in conversation were much appreciated.
Thank you, Steep House, for everything you did for us both.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin B (Son of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, who is in his late eighties, became a resident at Steep House two and a half years ago. His residency started during the Covid crisis. Their handling of the crisis was excellent. As a family, we are so happy that our father is being cared for by Steep House. The staff all seems to be very
dedicated and caring to the residents. Our experience with other homes has highlighted how good Steep House is.
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseThank you for your kind words. We are one big family here at Steep House. The care services we deliver as a team to our residents are extremely important to us and we are very proud of our home and the team who look after our residents. As a team, we always ensure that we deliver person-centred care and knowing that you're happy with the care provided is very important to us. Your feedback will be shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah W (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to all the staff at Steep House who have shown so much care and loving kindness to my mum, who has been looked after by them for over two years now. Mum has considerable care needs, and she has been helped so much by their exceptional nursing care and personal touches, which means such
a lot to her and our family. The tireless efforts and support of all her carers at such a difficult time are very much appreciated. Thank you so much!
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseThank you for such a positive review. Our highly experienced team at Steep House Nursing Home aim to always provide the best care for your loved ones and aspire to make a difference in the lives of those we engage with. We appreciate you kind words and they will be passed on to the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer M (Niece of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Auntie went into Steep House after many falls at home. Last August, she was given three weeks to live. She is still with us and thriving due to the care she receives. She loves the food. All the staff from reception, maintenance, cleaning, management, carers and nurses are all amazing! Auntie often
says dont worry about me, I am happy here. I can't say much more than that really.
Reply from Sydney Lyttleton, Marketing Assistant at Steep HouseWe would like to thank you for your words of kindness which are very much appreciated. We pride ourselves in providing the best possible care in a relaxed and homely atmosphere for our residents. Our in-house catering team are always committed to meeting every residents dietary requirement as we know how important mealtimes are for them. Your feedback will be shared with the team who will be delighted to hear your feedback
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlotte S (Daughter of Resident) published on 6 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had spent some time in hospital, and it was a huge relief to get her into Steep House. She has a lovely room, and the staff are amazing at getting her out of bed with hoists and getting her dressed. She always looks smart in her favourite clothes and with her hair done. It is such a contrast
to the hospital where they did not even get her out of bed. Now she can go downstairs to the lovely sitting areas and join in activities, and in this lovely weather has been sitting in the beautiful garden. But in her room, the staff always place her near the window so that she can look out and with everything she needs within easy reach. It is little touches like this that show how thoughtful the staff are. Everyone is so kind, friendly and always so cheerful. I have been visiting frequently and always get a friendly welcome. It is a huge relief to me to know that my mother is so well cared for, and I feel very lucky to have got a place for her here at Steep House. A huge thank you to all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geoff C (Son of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Steep House took great care of my late father and gave him an additional six months of life in peace and comfort, for which, I thank the manager, staff, medical staff and the ever welcoming admin receptionist most deeply. I would recommend this care home to anyone.
Reply from Monika Jankauskaite, Digital Marketing Manager at Steep HouseThank you so much for your wonderful review. Your words mean a lot to the team and I know that they were honoured to be able to care for your father. Thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June H (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been cared for in Steep House Nursing Home since August 2021. The kindness and high level of nursing care given to him have been outstanding. Nothing was too much trouble for the staff, and the reception was always very welcoming. My dad has sadly just passed away, but I am so glad we
made the decision to place him in such a caring environment for his final term in his life. Thank you to everyone for making his last month's pain-free and happy.
Reply from Monika Jankauskaite, Digital Marketing Manager at Steep HouseThank you so much for taking the time to write this fantastic review of Steep House Nursing Home. I have shared this review with some staff already, and there was not a dry eye in the house. We were fortunate to have had the pleasure of meeting you and your Dad. We have such great memories with him, and he will be missed by all of us. Please stay in touch, and thank you again for your very kind words; it means a lot.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bruce W (Son of Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last 3-years of his life at Steep House, and I do not have a bad word to say. Having been transferred from another home that was closed down, we were so happy on arrival to find a well organised and well-maintained care home with staff that were relaxed and confident in dealing with
Dad's complex care needs. He had MS and had suffered a stroke, he was bed-bound and needed full care 24/7.
We never experienced anything but the most professional compassionate care from the manager and the team, from chief nurse to maintenance man. All just lovely people for whom nothing was too much to ask.
One lady on reception in particular.
I must mention Dad's last moments when we could not be there with him. He was returned from the hospital as palliative care, and the staff at Steep House made sure that he was comfortable and relaxed and ensured a peaceful passing with dignity and love. I will always be thankful for this, as will our whole family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Steep House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Steep House is calculated as follows: ( (208 Excellents x 5) + (11 Goods x 4) ) ÷ 219 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Steep House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (109)

Meet the Team (1)

Lijo

Lijo Renji

Job Title: Home Manager

I began my career as a nurse before moving into management, combining practical experience in health and social care with a strategic approach to leadership.


At Steep House, my focus is on delivering high-quality, personalised care, working closely with residents, their families, and friends to build a supportive community. The dedication and compassion of our team makes me incredibly proud to be the Manager here.


I would describe myself as honest, cheerful, and genuinely caring. My goal is to ensure residents feel valued, happy, and fulfilled in their daily lives. Taking time to listen to their needs and making them smile is, to me, the most rewarding part of this role. I firmly believe every resident should have the chance to live their life according to their own wishes, and I am committed to supporting them in this journey.


Leading our team is a privilege and a responsibility I take to heart. Together, we create a warm, welcoming environment that feels like home, where every resident receives the respect, attention, and individualised care they truly deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Steep House to verify any information. View our terms and conditions. Steep House has an Enhanced Service - more info.