Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH
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9.8 114 Reviews
  • Ashley Lodge Care Home, New Milton
Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.

All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.

The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy fresh air with family and friends.

The team of nurses, carers, kitchen staff and assistants work hard to create a safe, comfortable and enjoyable place for residents to live.

The catering team provides a fresh balanced menu which is planned with the consultation of residents.

An activity coordinator helps to arrange a wide range of activities for individuals to get involved in, including sensory activities, doll therapy, gardening and shopping trips.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jessica Rolfe (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • At Ashley Lodge Care Home, the team are always delighted to welcome visitors. Family and friends are encouraged to spend time with their loved ones at times that suit them best. The caring team is here to greet you warmly and ensure your visit is comfortable and enjoyable.

Parking

  • Ashley Lodge provides free parking facilities to visitors

Ashley Lodge Care Home Reviews (114)

9.8

Ashley Lodge Care Home has a Review Score of 9.8 (9.753) out of 10, based on 30 reviews in the last 2 years.
Over all time Ashley Lodge Care Home has 114 reviews.

Overall Experience
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Date Published
  • 114
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Reviewer Connection to Ashley Lodge Care Home
  • 40
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  • 5
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Total of 114, showing 1-20
Review from Jane F (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Ashley Lodge at the beginning of June on a permanent basis. Mum is very well looked after and is very happy there. The staff are all excellent and the manager is always available and very approachable.
The activities are a lovely part of the day and are varied and well run. The level
of care mum receives is excellent and nothing is too much trouble.
Initially I found it very difficult when mum went into the home but mum has settled in very quickly and within a very short space of time thinks of it as home.
Massive thanks to everybody.
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Review from Wesley C (Son of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my dad was excellent. From the 1st time we met with the Care Home manager to the end of his stay there. The staff were all extremely helpful and patient with my dad when he wasn't always co-operating fully or on his best behaviour. They also treated him with respect and in a friendly
manner which was much appreciated. It was good to see my dad smile when some of the staff came in to see him. We also noticed how frequently the staff checked in with dad while they were passing his room.


In addition, the staff were always very friendly and helpful to ourselves in such a difficult time for the family. The food, drinks and toiletries provided to us as we stayed with our dad were very much appreciated.


Thank you all for what you did for my dad whilst he was with you.

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Review from Andrea B (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is always telling the family how good the food is and how lovely the staff are. She is always clean and well dressed whenever we visit, and enjoys taking part in all the activities. All the staff know her by name, even the catering staff and receptionists. The entire home is well cared for,
and when you walk in, it puts you in mind of a hotel and not a care home. She loves the hair salon!
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Review from Ian C (Nephew of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashley Lodge is amazing.
It is such a relief for us the family to know how well our Aunt is cared for when we are not here. Ashley Lodge is such a wonderful place to be.
Welcoming and homely.
We are delighted with the care from everyone here.
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Review from Chris B (Son of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent close to 3 months at Ashley Lodge following a very difficult situation, and with various health issues. The staff immediately made us feel so welcome, and made sure all of Mum's needs were catered for, with a level of care and efficiency like I've never seen before. Medical and other needs
are seen to extremely quickly and with much care, which was a revelation, and such a relief to us.
Visiting Mum every day, at varying times was never a problem, and despite suffering badly with anxiety, I never felt anything but welcome and at ease. I can't recommend Ashley Lodge highly enough
A massive thanks to the Manager and Deputy Manager who moved mountains to help us through a very difficult time, and also to all of the staff who helped make Mum's stay safe and comfortable.
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Review from Martyn G (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashley Lodge is a very caring and compassionate care home under the circumstances. The staff are absolutely brilliant and make a difficult situation lighthearted. It is always a great pleasure to speak with each and everyone of them. My father is in the best hands in their care.
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Review from Trish G (Granddaughter of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan was scared about going into a residential care home, but at the grand age of 96 when she entered here, she quickly began to like it. (Nan always liked Ashley Lodge, as another member of her family was here a few years ago and was treated very well before she passed.)The staff are lovely to her,
and she loves it when they chat and interact with her. She has made some nice friends to talk to, but also enjoys it when she has visitors, which she has most days from her Daughter and Son, down to her Grandchildren even her Great Granddaughter, and occasionally her Great Great Grandchildren.
Nan loves the food here, and if there's something she doesn't like, they quickly find her something else to eat.
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Review from James S (Son of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I come every few weeks to see my mum who has been in the home for over 2 1/2 years, the staff are always friendly, smiling, personable and so caring, could not ask for anything better. My mum is so happy in the home, she is made to feel special all the time and looked after with first class nurses and
management. The senior manager of the home, is far more than just a manager, she is a friend and feels like family every time I come to visit mum. Cannot speak more highly about the care home, staff, environment, food and just everyone being so accommodating and personable.
Thank you for making mum so comfortable and even with her dementia, she is always smiling and that's down to every single person who works at Ashley Lodge and the way the management team work so hard to make it a family environment.
Thanks again for being amazing.
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Review from C K (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When no other care home would take Dad, Ashley Lodge stepped up. The "can do" practical, professional manager of the home & clinical lead made the transition to a new home swift & un-traumatic. Whilst still undergoing refurb & somewhat tired in places, the home provides a very safe environment, I couldn't
fault the care.
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Review from Elaine B (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not only does this home feel like one big family, the manager and team very much make it so and make you so very welcome. I was able to stay overnight twice with Mum and our dog before she passed away. Every single staff member truly did care, the love for Mum that I witnessed and overheard blew me
away. Having been a carer myself for many years, the true compassion from everyone for Mum and myself was incredible. This home truly does care and is a beacon of good practice.
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Review from J C (Niece of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle had a crisis at home. The manager amazingly responded the same day and my Uncle is now in a safe and comfortable environment.
His condition has greatly improved and the manager and her team got on top of this within 12 hours of being admitted. He got a GP referral straight away and my uncle
is now clinically well.
The staff are responsive and friendly and all his needs are met.
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Review from Pamela D (Wife of Resident) published on 16 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been treated with kindness, dignity and respect since he moved there in November last. He has dementia and mobility issues and other ailments of old age.
His room is quiet and comfortable, the whole house is light, bright and airy, easy to navigate and has a good lively and warm atmosphere.
They do have plenty of activities if residents wish to take part and a lovely garden with lots of greenery to enjoy on warmer days. The carers and nurses are compassionate and gentle and the whole ethos of Ashley Lodge is spread from the management style and is somewhere I am confident and comfortable to know my husband is being cared for. Somewhat, in fact, I will probably be happy to live myself eventually.
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Review from Paula W (Wife of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in the home for 5 months. He is very comfortable and settled in the home. It has been a journey for us as a family but from the time we walked into the home initially for respite care, the home has been able to offer comfort and support for all my husband's needs, medically, emotionally
and physically. The manager is very much hands-on and leads the team with the same aims and goals that serve the home. This provides a very happy and positive effect for all and especially the residents. Not only is support provided for residents but the family also as this is a very emotional journey.
Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your kind review! We pride ourselves in aiming to provide the highest levels of care possible.

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Review from J S (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has a lovely room and is very comfortable at Ashley Lodge. The entire staff worked hard to make her feel welcome and get her settled in. Nothing is too much trouble, even her vegetarian/pescatarian food preferences. In fact, she's eating better than she has for a long time. When I saw how nicely
the lunch was served and caught the smell of it too, I could understand why she likes it! Her health needs are also being managed very efficiently. While this is not a super-slick modern purpose-built home, the culture and team spirit among staff ensures a caring family atmosphere. I'm so grateful that Mum is at last safe and being well looked after. And I have no hesitation in recommending Ashley Lodge, it just ticks all the boxes.
Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your lovely review! Feedback is extremely important to us.

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Review from Jane H (Daughter of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was transferred here from hospital, I was anxious about him going into care but the whole team have supported not only my father but the whole family through this transition. The manager is lovely and has taken the time to get to know the family. All the staff are so friendly and caring and
Dad enjoys chatting to them all. After a difficult 9 weeks in hospital, Dad is now settled in a caring environment.
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Review from L F (Niece of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Uncle has been in Ashley Lodge since coming out of hospital with an ongoing unpleasant illness where he requires help with most everyday needs. He is mentally strong and aware which helps us personally, to be reassured that the support and care that is required is good and as a family, for the time
we have spent in the home we are all very happy with the way it is run, with the friendly, helpful staff, good home cooked food, the flexibility of visiting and as far as we can see the security of the patients.
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Review from Tim S (Brother of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall we found the care home to be very clean, pleasant with a lovely atmosphere. All of the staff we met were friendly and extremely helpful. My sister whom we visited twice was very relaxed and seemed quite happy in her environment. We did have a nice chat with the manager and she seems to be very
on top of everything and was able to give us some insight into how my sister was coping. I do feel very much that my sister is in the right place and getting first-class care.
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Review from Tony S (Wife of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was transferred to Ashley Lodge Care Home in New Milton directly from hospital for EOLC after suffering a fall, hip operation, pneumonia, and C Diff. Unexpectedly she survived just over a week. During that time both she and our family received exceptional care. Nothing was too much trouble and
we were looked after so well. It was such a difference from the hospital surroundings as we could come and go as we pleased, they fed us and we were able to stay during the night if we wanted to. The Carers, Nurses, and Admin Staff were great and very proficient. Thank you so much for looking after my lovely Wife.
Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you so much for your lovely review! We are passionate about delivering the highest standards of care and working with family members.

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Review from S B (Friend of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear friend was admitted for end-of-life care. He was there for 10 days. He received excellent care. The staff were all very professional and caring. His every need was attended to. Very kind, respectful staff. Thank you.
Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your review. We strive to always provide the highest level of care!

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Review from Nick G (Son of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic. An amazing team who cared for my mum so well. Respect, dignity, care, great communication.
As family members we were treated like family and made to feel so welcome by every single member of the team.
Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your kind review! We strive to create a warm, homely environment at Ashley Lodge!

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Ashley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Ashley Lodge Care Home is calculated as follows: ( (264 Excellents x 5) + (61 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 336 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashley Lodge Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (5)

Jessica

Jessica Rolfe

Job Title: Home Manager

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.


I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.


I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.

Tony

Tony Kuriakose

Job Title: Nurse Joined: 2019

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.


I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.


My spare time is spent studying as I have a passion for learning and development.

Esther

Esther Punt

Job Title: Senior Healthcare Assistant Joined: 2017

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!


We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.

Douglas

Douglas Moreira

Job Title: Chef Manager Joined: 2018

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.


I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.


My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.

Cathy

Cathy Harkus

Job Title: Care Assistant Joined: 2020

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”


“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”

Frequently Asked Questions about Ashley Lodge Care Home

What types of Care is Ashley Lodge Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashley Lodge Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Ashley Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashley Lodge Care Home to the centre of New Milton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Lodge Care Home to verify any information. View our terms and conditions. Ashley Lodge Care Home has an Enhanced Service - more info.