111 Burgess Road, Bassett, Southampton SO16 7AG
Sunrise of Bassett (Southampton): Serving Southampton, Winchester, Eastleigh, the New Forest and The Isle of Wight plus the wider area of South Hampshire, Sunrise of Bassett is just 5 minutes from both the M27 and M3, making it ideal for visiting family and friends. Southampton Airport is a short journey of just 10 minutes by car. Local shops and West Quay Shopping Centre are nearby, as is the New Forest. This purpose-built home for the elderly incorporates the very latest thinking on care home design. Professionals provide a range of senior care, dementia and nursing services, all customised to the needs of each individual resident. Communal facilities include beautifully landscaped grounds with areas for relaxation and contemplation, as well as extensive living and reception areas. Residents, family and friends can also enjoy nutritionally balanced, freshly prepared food and restaurant style dining, whilst suites all possess en suite bathrooms and food preparation areas.
Group: Sunrise Senior Living
Person in charge: Jim Bowie (General Manager)
Local Authority / Social Services: Southampton City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 104 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 70
Shared Rooms: 17
Rooms with ensuite WC: 76
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Sunrise of Bassett (Southampton): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Sunrise of Bassett (Southampton) has a Review Score of 8.9 (8.923)
The Review Score of 8.9 (maximum of 10) for Sunrise of Bassett (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Sunrise of Bassett (Southampton) in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.394 for Sunrise of Bassett (Southampton) is calculated as follows: ( (164 Excellents x 5) + (106 Goods x 4) + (33 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 307 Ratings = 4.394
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.529 Points relating to the number of positive Reviews for Sunrise of Bassett (Southampton) is based on 11 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 20.8 positive Reviews (104 registered maximum number of service users ÷ 5). 11 Reviews ÷ 20.8 Target = 0.529
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by J S (Resident) on Thursday 22 June 2017. Relates to June 2017.
I have never had a more helpful manager I like the way he manages the team and is willing and helpful with the slightest of things and he always leaves us with a smile it really makes this feel like our home. I am well looked after by everyone.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 22 Jun 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by M H (Son of Resident) on Thursday 15 June 2017. Relates to June 2017.
The care provided for my mum is excellent. The facilities are really good.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Satisfactory
Rooms: Excellent
Value for Money: Good
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 16 Jun 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Wendy H (Daughter-in-law of Resident) on Wednesday 14 June 2017. Relates to June 2017.
I have been extremely impressed with the care given. The atmosphere and relationship between residents and staff is wonderful.
I have eaten here on quite a few occasions - a lovely experience.
I really have no negative comments.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 14 Jun 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Lorraine R (Resident) on Tuesday 6 June 2017. Relates to May 2017.
Residents and son's/daughter's appreciate the outstanding levels of hygiene and cleanliness in the private rooms and community areas. Visitors are impressed by the homely feel they get when coming into the reception area from outside. I've been here for six months. I've made some good friends and I'm happy here. We receive unfailing courtesy, care and patience from all members of staff. We are all valued and know we can raise any worries or suggestions and know they will be dealt with. The food is tasty and varied. Alternatives are provided for intolerances and allergies. There is a wide range of activities on offer every day organised by members of the activities team. We're privileged to live in such lovely surroundings. I call it hotel living with care when needed. Please visit us.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 13 Jun 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Lynette W (Daughter-in-law of Resident) on Friday 26 May 2017. Relates to May 2017.
The decision to move my in-laws into Sunrise. had to be made suddenly, but we have not regretted the decision at all. We are very impressed with the way the staff helped them settle into their new surroundings, and encouraged them to join in the many activities and social events held there. The food and menus on offer are outstanding. Staff have dealt with a medical emergency, promptly and professionally. We all feel a great weight has been lifted off our shoulders. Full marks to Sunrise.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Value for Money: Good
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 30 May 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.
Review submitted from a Postal Card by G G (Daughter of Resident) on Thursday 11 May 2017. Relates to May 2017.
Dad has settled in well and is happy here.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Satisfactory
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 15 May 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.
Review submitted from a Postal Card by R B (Nephew of Resident) on Wednesday 10 May 2017. Relates to April 2017.
The general appearance of the rest home gives the feeling of a 4 star hotel and to this effect, it feels it can charge five star prices.
Cleanliness generally is good but in the resident's room is unsatisfactory. Food and tablets found under the armchair.
Paying for the assistance with washing and dressing but very rarely doing this.
My impression is that they get every penny they can out of their residents and know you will not move your loved ones as they become settled to their environment.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Unlikely
Overall Standard: Satisfactory
Facilities: Good
Care / Support: Poor
Cleanliness: Satisfactory
Treated with Dignity: Satisfactory
Food & Drink: Good
Staff: Satisfactory
Activities: Good
Management: Very Poor
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Very Poor
Review submitted from a Postal Card by Priscilla H (Resident) on Friday 21 April 2017. Relates to April 2017.
I have been living in Sunrise for nearly 4 years. After setting in, I really love living here. It has been great getting to know residents and staff. I now consider everyone as my third family.
Thank you to everyone.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 21 Apr 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.
Review submitted from a Postal Card by Linda G (Friend of Resident) on Friday 10 March 2017. Relates to January 2017.
Every time you walk through the doors of Sunrise of Bassett you always receive a warm welcome. It is a home from home. Staff are happy and courteous, always attentive to residents needs. The communal areas are consistently clean, tidy and fresh and residents seem happy and involved in various activities. After visiting Sunrise of Bassett for three years their standards have never slipped. I have eaten in the private dining room so can truthfully say the food has been superb, served quickly and always with a smile, the cost very reasonable indeed with plenty of choice on the menu- the same menu which is available to residents. There is something to do all day if the residents so choose with many varied activities. I love visiting- it is a real treat.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 13 Mar 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by R S (Resident) on Thursday 19 January 2017. Relates to November 2016.
I am generally satisfied with service and conditions but would prefer to have dementia sufferers separated and not allowed to disrupt mealtimes.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Satisfactory
Food & Drink: Good
Staff: Good
Activities: Satisfactory
Management: Satisfactory
Safety / Security: Satisfactory
Rooms: Good
Value for Money: Satisfactory
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 24 Jan 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Irene W (Daughter of Resident) on Thursday 12 January 2017. Relates to December 2016.
I believe this is a great care home. Everyone is friendly and helpful and great care is taken of all their residents. More carers would make life easier for the staff at certain times. There are many activities going on most days that the residents can participate if they require to do so. The carers and nursing staff and all volunteers are very understanding and caring. A perfect home for my Mum.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Excellent
Management: Satisfactory
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 13 Jan 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Audrey H (Resident) on Wednesday 16 November 2016. Relates to November 2016.
I have no alternative care home experiences but have completed this review to the best of my ability.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 25 Nov 2016:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Liz L (Niece of Resident) on Monday 25 April 2016. Relates to March 2016.
Mu aunt and uncle have lived at Sunrise of Bassett for the last 2 years. They have enjoyed the privacy of their own rooms or socialised in the many activities and trips out, experiencing friendly, adoring professional attention from the staff in all areas. My aunt passed away peacefully in her sleep age 96 at Sunrise of Bassett. During her final weeks, she was treated with utmost dignity and professional care.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Lin M (Daughter of Resident) on Wednesday 23 March 2016. Relates to March 2016.
My father (93) is on the basic care plan which mainly is okay. He had health challenges in 2015 (vertebra compression fracture), shingles, depression and his mobility has deteriorated. He now needs urine bottles at night but so often they are not emptied until he requests this in the evening!!
I've met with management who have said they'll address this but it's not much better. There is a very high turnover of staff which is worrying. The new manager doesn't seem to acknowledge family visitors. My father and others say when they ask a member of staff for an action it rarely happens.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Satisfactory
Cleanliness: Good
Treated with Dignity: Satisfactory
Food & Drink: Good
Staff: Satisfactory
Activities: Good
Management: Poor
Safety / Security: Satisfactory
Rooms: Good
Value for Money: Satisfactory
UK Marketing, Marketing Manager at Sunrise of Bassett (Southampton) responded to this review on 12 Apr 2016:
Thank you for taking the time to review Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team
Review submitted from a Postal Card by Margaret R (Friend of Resident) on Monday 21 March 2016. Relates to March 2016.
I come to visit my friend and always feel very welcome. The staff are very helpful and happy, and I feel that Sunrise is a lovely place to live in.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by William F (Resident) on Friday 18 March 2016. Relates to February 2016.
After losing my wife and my home I am so grateful for all the kind care I now receive at Sunrise. Food is excellent, many varied activities and ready access to medical facilities. My rooms are now my home and I am a contented 91 year old.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Mary D (Friend of Resident) on Wednesday 2 March 2016. Relates to February 2016.
My friends were unable to manage at home and had become malnourished and ill. Within two months (in 2014) they were back to their old selves. This month the wife had been brought very low by a chest infection but has rallied well. This would not be the case I am sure without the care and attention of the staff at Sunrise and the comfortable environment of their suite. I am very reassured that they are well cared for and that their needs will be met so my input is not essential. I think Sunrise is quite a find.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by David C (Resident) on Friday 12 February 2016. Relates to February 2016.
I am discomforted by apparently long "waits" by wheelchair patients. Vague messages about how long a patient will have to wait are very frustrating especially when grossly inaccurate leading to long delays.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Satisfactory
Food & Drink: Satisfactory
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Satisfactory
Rooms: Good
Value for Money: Satisfactory
UK Marketing, Marketing Manager at Sunrise of Bassett (Southampton) responded to this review on 15 Feb 2016:
Thank you for taking the time to review Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team
Review submitted from a Postal Card by M L (Resident) on Thursday 11 February 2016. Relates to February 2016.
Warm, comfortable, good food, adequate care.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by A H (Resident) on Thursday 11 February 2016. Relates to February 2016.
When my husband passed away in 2013 I knew it would be impossible for me to continue to live in our four bedroom bungalow in a rural part of the Isle of Wight. Our two daughters were and continue to be the support I needed and with their help I came to make my home here- in one room at first and later moved to two rooms where I have separate bedroom and sitting room, and that to me is now my home. I don't think anything can be absolutely perfect in this circumstances but I am able to join in most activities and thankful for that and also that I am mobile.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by F L (Resident) on Thursday 11 February 2016. Relates to January 2016.
I came to Sunrise from hospital after several operations in very poor health and now after 13 months with the care I have had at Sunrise. I am back again to reasonably good health. Thank you to all the staff at Sunrise.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Good
Facilities: Excellent
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Good
Activities: Satisfactory
Management: Satisfactory
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Y E (Resident) on Thursday 11 February 2016. Relates to February 2016.
Having been here for a month in 2012 to recover after serious illness I am now a resident while my water damaged flat is being repaired. It was my decision to come here again because this in my opinion is a very well run home. There is total freedom to do as one wishes and having private rooms with en suite shower rooms is a particular plus. I would highly recommend Sunrise to anyone who can afford to stay here. Fees are high but fair for the services provided.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Satisfactory
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Staff: Excellent
Activities: Excellent
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Satisfactory
Review submitted from a Postal Card by M B (Resident) on Thursday 11 February 2016. Relates to February 2016.
I am a happy resident of Sunrise. I have lived in Sunrise for 5 years.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by R A S (Resident) on Thursday 11 February 2016. Relates to February 2016.
I am very happy here I am treated very well.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by M M (Resident) on Thursday 11 February 2016. Relates to February 2016.
Have not been here very long but so far have found this care home far superior as to what I have experienced before.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Facilities: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by J W (Resident) on Monday 14 December 2015. Relates to November 2015.
I have no complaints at all. Staff very friendly and always willing to help me.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
April 2017
February 2016
Job Title: Deputy Manager
Description:
I have been a general and mental health nurse since 1984 and worked in both public and independent sectors since qualifying. I have been in the care home sector for more than 10 years, supporting the elderly at manager level and beyond.
I am registered with the NMC and always maintain my skill set so I can care for others to the best of my ability. I am passionate about caring for others and ensuring their choices and preferences are met in a person-centred environment.
I am proud to be the Deputy Manager and Head of Care at Sunrise of Bassett and to be part of a caring team of professionals. Sunrise is more than a job, it's a joy to be part of this excellent organisation.
We are a family here and we aim to provide a centre of excellence for both residents and team members. Come and visit and see for yourself...
Job Title: Assisted Living Co-ordinator
Description:
Every day is different in my role and it is the uniqueness of each resident and assisting them to deal with any issues or sharing some special moments that give me the greatest satisfaction. I am passionate about providing our resident with the best quality of person centred care each and every day.
Job Title: Reminiscence Coordinator
Description:
I have loved working at Sunrise from day one, I am proud of the care and lifestyle we offer our residents and I aim to improve this as each day passes. I love working with seniors and I am pleased to be apart of a great team of people who all strive for the same goals.
Job Title: Activities and Volunteers Co-Ordinator
Description:
Activities are at the forefront of the care we deliver at Sunrise. I am proud of the quality of activities we have on offer every day of the week.
Job Title: Director of Community Relations
Description:
“My role is in helping seniors and their loved ones with the process of searching for and understanding residential care. I’m proud to be able to offer a solution that will improve the quality of peoples lives."
Job Title: Senior Director of Community Relations
Description:
For the past 7 years my role has been to provide advice and guidance to seniors and their families throughout the moving process. It is a delight to see how so many residents transform from being lonely and isolated in their own homes to smiling and chatting in the Bistro, making new friends. Knowing that I am going to help make such a positive change in someone's life is what I find so rewarding about Sunrise.
There are currently no Care Home Idol entrants who have performed at Sunrise of Bassett (Southampton)
