All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.
Visitors parking is located to the right hand side of the building as you enter the community grounds
Southampton Manor Care Home - Avery Collection has a Review Score of 9.8 (9.799) out of 10, based on 32 reviews in the last 2 years. Over all time Southampton Manor Care Home - Avery Collection has 137 reviews.
Review from P D (Daughter of Resident) published on 20 August 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you for taking the time to share your experience of Southampton Manor Care Home . Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Thank you for all of the team at Southampton Manor Care Home
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Review from Marcus W (Son of Resident) published on 27 June 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you for taking the time to share your experience of Southampton Manor Care Home . Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. The you again from the team here at Southampton Manor Care Home.
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Review from L H (Friend of Resident) published on 5 June 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you so much for your kind words and feedback regarding the community and service here at Southampton Manor. Your feedback will be greatly appreciated by the team. Once again thank you for taking the time to share your experience of the community.
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Review from A R (Daughter of Resident) published on 4 June 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you for sharing your experience, this means a great deal to the community. I speak on behalf of the team here at Southampton Manor in saying, it was an absolute pleasure to be able to support Mum in her 14-year journey with the community and her passing has left a void in our Home as she is sadly missed. I am so pleased that you have felt supported through this difficult time, once again thank you so much, from the team here at Southampton Manor Care Home.
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Review from P C (Resident) published on 23 May 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
From all of the team here at Southampton Manor Care Home, we are so glad that you enjoyed your time here and your kind words are greatly appreciated, your experience is a testament to the hard work our teams continuously strive to provide. we look forward to seeing you again in the near future and thank you for choosing Southampton Manor Care Home.
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Review from K M (Daughter of Resident) published on 21 May 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Our team here at Southampton Manor are so grateful for your comments, and taking the time to highlighting the efforts the Care team will go to, to ensure that our residents are engaged and stimulated even when facilities might be out of service for a short time. I will ensure that your review is feedback to the Reminiscence community team. Thank you again for taking the time to write such a lovely review.
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Review from G L (Daughter of Resident) published on 13 May 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you so much for your kind words and feedback regarding the community and services here at Southampton Manor. It is our pleasure to be able to provide care to and support to mum. Supporting mum through her transition to the community has been a real privilege. Your feedback will be greatly appreciated by the team. Once again thank you for taking the time to share your experience of the community.
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Review from E M (Daughter of Resident) published on 24 April 2025
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Reply from Karen Searle, General Manager at Southampton Manor Care Home - Avery Collection
It was an absolute pleasure to be able to support Mum and her passing has left a gap in our community as she is sadly missed. Families are important to us and I am pleased that you have felt supported through this difficult time
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Review from L P (Relative of Resident) published on 11 April 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you so much for your kind words and feedback regarding the community and service here at Southampton Manor. It is our pleasure to be able to provide care to and support to you loved ones. Your feedback will be greatly appreciated by the team and helps shape the services and care delivery within the community. Once again thank you for taking the time to share your experience of the community
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Review from Karen D (Daughter of Resident) published on 9 April 2025
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Reply from Karen Searle, General Manager at Southampton Manor Care Home - Avery Collection
It was a privilege to have met and been able to care for your mother during the time she was part of our community. Being able to build relationships with families through their time with us is equally important as its by working together we will always see the best results.Thank you for your kind words which will be shared with the whole team at Southampton Manor.
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Review from D M (Son of Resident) published on 7 April 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you for taking the time to share your experience of Southampton Manor Care Home. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives, It was a pleasure to be able to support mum.
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Review from J H (Daughter of Resident) published on 21 March 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you for taking time to review the community, we really appreciate your insight and will utilise the information that you have provided to continue to strive for excellence.
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Review from L B (Daughter of Resident) published on 20 March 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you so much for kind words, this is a real testament to the hard work our team strive to provide on a daily basis, Our goal is always to make our residents feel at home and to hear that dad felt this way is so touching. Thank you from all of the team here at Southampton Manor.
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Review from Gareth J (Husband of Resident) published on 17 March 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you so much for sharing your experience of Southampton Manor Care Home, It was a privilege to care for your loved one and we appreciate being able to share your lovely comments with the staff team here at the community.
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Review from Heather E (Sister of Resident) published on 5 March 2025
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Reply from Karen Searle, General Manager at Southampton Manor Care Home - Avery Collection
Thank you so much for your review of our community. We aim to create a relaxed, friendly and welcoming environment for residents and their families by our whole home approach. It is a privilege to care for your loved one and we appreciate being able to share your lovely comments with the staff team.
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Review from S C (Daughter of Resident) published on 3 March 2025
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you so much for your kind words. This means a great deal to all of the staff here at Southampton Manor Care Home and will help our team continue to strive for excellence in everything that we do. We are so pleased that mum has settled so quickly and has made Southampton Manor her Home. Once again thank you so much for your kind words.
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Review from Stella B (Resident) published on 2 December 2024
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Review from Dorothy L (Respite Resident) published on 14 October 2024
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
From all of the team here at Southampton Manor Care Home, we are so glad that you enjoyed your time here and your kind words are greatly appreciated, your experience is a testament to the hard work our teams continuously strive to provide. Your feedback will help us to continue to improve the services we provide. we hope to see you again in the near future and thank you for choosing Southampton Manor Care Home.
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Review from Alison M (Daughter of Resident) published on 14 October 2024
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Reply from Karen Searle, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you so much for your kind words. The team here at Southampton Manor are continuously striving to provide outstanding care for our residents. Your feedback is greatly appreciated.
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Review from Chris W (Son of Resident) published on 8 August 2024
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Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection
Thank you for taking the time to share your experience of Southampton Manor Care Home. We are thrilled with your positive feedback. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.
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Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes
The Review Score of 9.8 (9.799) out of 10 for Southampton Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.799 for Southampton Manor Care Home - Avery Collection is calculated as follows: ( (334 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 379 Ratings = 4.799
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Southampton Manor Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Nov 2023
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Job Title: General Manager
I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.
To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.
I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.
Job Title: Activities and Volunteer Coordinator
I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.
We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.
Job Title: Dining Services Coordinator
My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.
In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.
Job Title: Client Liaison Manager
I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southampton Manor Care Home - Avery Collection to verify any information. View our terms and conditions. Southampton Manor Care Home - Avery Collection has an Enhanced Service - more info.