111 Burgess Road, Bassett, Southampton SO16 7AG
Sunrise of Bassett (Southampton): Serving Southampton, Winchester, Eastleigh, the New Forest and The Isle of Wight plus the wider area of South Hampshire, Sunrise of Bassett is just 5 minutes from both the M27 and M3, making it ideal for visiting family and friends. Southampton Airport is a short journey of just 10 minutes by car. Local shops and West Quay Shopping Centre are nearby, as is the New Forest. This purpose-built home for the elderly incorporates the very latest thinking on care home design. Professionals provide a range of senior care, dementia and nursing services, all customised to the needs of each individual resident. Communal facilities include beautifully landscaped grounds with areas for relaxation and contemplation, as well as extensive living and reception areas. Residents, family and friends can also enjoy nutritionally balanced, freshly prepared food and restaurant style dining, whilst suites all possess en suite bathrooms and food preparation areas.
Group: Sunrise Senior Living
Person in charge: Joanna Audley (General Manager)
Local Authority / Social Services: Southampton City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 104 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 70
Shared Rooms: 17
Rooms with ensuite WC: 76
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Sunrise of Bassett (Southampton): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Sunrise of Bassett (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Sunrise of Bassett (Southampton) in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.439 for Sunrise of Bassett (Southampton) is calculated as follows: ( (279 Excellents x 5) + (183 Goods x 4) + (43 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 510 Ratings = 4.439
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Sunrise of Bassett (Southampton) is based on 25 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 20.8 positive Reviews (104 registered maximum number of service users ÷ 5). 25 Reviews ÷ 20.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Sunrise of Bassett (Southampton) has a Review Score of 9.4 (9.439) from 43 Reviews
Review submitted from a Postal Card by L A (Daughter of Resident) on Wednesday 21 March 2018. Relates to February 2018.
My mum has not been here long, after being moved from a local care home. We moved to this care home because of the activities on offer several times a day, particularly the exercise class, which is not offered at other homes. I like the lounge area as I travel from Reading and it is nice to have somewhere to sit with Mum. However, every table in the lounge area had leftover food and cups and drinks on them. They remained there for the entire 4-hour visit. It looked dirty for this reason alone. I also think that for £1400 per week we should not have to provide our own furniture unless we want to. I liked that staff came to find Mum to ensure she took medication and also the encouragement for patients to eat.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Marketing at Sunrise of Bassett (Southampton) responded to this review on 23 Mar 2018:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
We are very open and transparent about our furniture policy, which residents can take into consideration before choosing Sunrise – this is because we want the resident to feel at home and be surrounded by familiar objects. This is especially important in reminiscence for our residents living with a dementia, where their furniture can offer comfort and reassurance.
I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Bassett Team
Review submitted from a Postal Card by C E (Son of Resident) on Wednesday 21 March 2018. Relates to February 2018.
A very caring and supportive home with great care and facilities.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Marketing at Sunrise of Bassett (Southampton) responded to this review on 22 Mar 2018:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Trish K (Daughter of Resident) on Friday 20 October 2017. Relates to September 2017.
Everyone is warm, welcoming and friendly. Dad is very well fed and cared for. I would be helpful for Dad to have more stability aids in the bathroom.
The activities on offer are enjoyable and not too demanding mentally. It is great to see friendships and interaction among the residents being encouraged.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Value for Money
UK Marketing, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 25 Oct 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.
Review submitted from a Postal Card by Denise B (Daughter of Resident) on Friday 20 October 2017. Relates to September 2017.
I feel very confident that my mother is in safe hands. The staff are kind and the other residents have been welcoming. I'm sure my mum will make some good friends and be happy and stimulated here. I want to live here!
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 25 Oct 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.
Review submitted from a Postal Card by M L M (Vicar Church Minister) on Tuesday 10 October 2017. Relates to September 2017.
I see the staff are caring people and try to give individual attention to meet the varied needs of the residents. They are always cheerful and willing to go the extra mile to help.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 25 Oct 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.
Review submitted from a Postal Card by Maureen H (Sister-in-law of Resident) on Wednesday 4 October 2017. Relates to September 2017.
A home with a lovely atmosphere, Staff are very aware of residents needs. The Assisted Living Co-ordinator is delightful and caring. Maintenance manager a valuable asset.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 04 Oct 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Verity S (Niece of Resident) on Wednesday 4 October 2017. Relates to September 2017.
On first impressions, the home was warm, welcoming and had a friendly atmosphere. All the staff have been fantastic. The cleaner, carers, maintenance, managers - everybody has made my uncles move easy and stress-free.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 04 Oct 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Mollie D (Resident) on Tuesday 3 October 2017. Relates to September 2017.
So far in the two months I have been here, everything is fine. I feel when I have been here longer, I will be in a better position to comment.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Don't know
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 04 Oct 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Sarah R (Daughter of Resident) on Monday 25 September 2017. Relates to September 2017.
The staff in the home are especially attentive and lovely. Nothing is too much trouble.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 04 Oct 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Joan W (Resident) on Monday 25 September 2017. Relates to September 2017.
I like it because the staff are very helpful and will do anything for you.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 04 Oct 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by L W (Daughter-in-law of Resident) on Thursday 21 September 2017. Relates to August 2017.
My relatives stayed here for 5 1/2 months and enjoyed their time at Sunrise. The staff are all very approachable and caring. The ladies on reception deserve a special mention. They go above and beyond with their welcome and helpfulness and lovely smiles! Entertainment is good, though very repetative (I understand why) but maybe things could be livened up a bit? Accounts made several errors which needed correcting but overall an excellent care home.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Sunrise Team, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 04 Oct 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Vicky M (Daughter of Resident) on Friday 15 September 2017. Relates to August 2017.
A very nice place, people (staff) calling family by name.
Immaculate.
The food is exceptional.
The only improvement would be for the entertainment to be more inclusive for younger adults.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 19 Sep 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by A I (Daughter of Resident) on Thursday 31 August 2017. Relates to August 2017.
I am happy with the level of care and that the residents are treated with dignity.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 31 Aug 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by L M (Daughter of Resident) on Tuesday 29 August 2017. Relates to August 2017.
My parents moved into Sunrise in 2013, unfortunately, my mother passed away 3 months later. My father subsequently moved into a smaller apartment which is very comfortable and opens out onto beautiful gardens. The service and care is very good and we've only had a couple of minor hiccups with urine bottles not being emptied every day/morning unless chased.
The site and facilities are really good and the food and drink excellent. Sunrise welcomes visitors and pets, most staff are very welcoming.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 31 Aug 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by J L (Daughter of Resident) on Tuesday 29 August 2017. Relates to August 2017.
My mother is quite content and happy at Sunrise. The home is clean, staff very good and food acceptable. Mum has plenty to do and is well cared for.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 31 Aug 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by R S (Resident) on Tuesday 29 August 2017. Relates to August 2017.
Good for someone who is mobile and reasonably active. Not so good for those in wheelchairs who have to wait a long time to be moved, especially in the evenings.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 31 Aug 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Bassett Team
Review submitted from a Postal Card by J O (Other) on Tuesday 22 August 2017. Relates to August 2017.
I visited my friend's Mum who has lived here for six happy years. She was sitting at a table doing a crossword, I helped but not very much. There seems to be a lot going on and my friend's mum is kept busy and stimulated. We had a drink and played cards with another resident. The dog was welcomed too with home made biscuits.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 31 Aug 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by M B (Resident) on Tuesday 22 August 2017. Relates to August 2017.
Very happy living in Sunrise of Bassett nursing home.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Bassett (Southampton) responded to this review on 31 Aug 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Margaret M (Respite Resident) on Tuesday 25 July 2017. Relates to July 2017.
I arrived here from the hospital, my son had arranged a room for me. I had no idea where it was so I was pleasantly surprised to find it in such a nice place. Just across the road is a common, where I have been taken numerous times. The staff have always treated me well and I shall miss the home when I leave at the end of the week.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 25 Jul 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.
Review submitted from a Postal Card by Marilyn L (Sister of Resident) on Tuesday 25 July 2017. Relates to July 2017.
My sister arrived 6 weeks ago, straight from the hospital. The staff we met on arrival made her feel very welcome and I visited her twice a week and stayed all day and dined with her at lunchtime. My opinion of the staff is excellent, they have been very nice and extremely helpful. My sister leaves here at the end of the week and I believe she will miss the home a lot. A lovely place and it gave me and my husband a great peace of mind. Thank you all and well done.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 25 Jul 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.
Review submitted from a Postal Card by L G (Friend of Resident) on Friday 21 July 2017. Relates to July 2017.
I visit my friend who is a Sunrise resident weekly and very much look forward to it. As soon as I enter the building the atmosphere is warm and welcoming. All the residents that I have got to know during my visits all seem happy and contented there. The carers are attentive to their needs, their surroundings are spotless and it truly feels like home. I feel a need to mention that the manager and admin team went above and beyond to help resolve a problem which arose concerning funding for my friend which enabled her to remain at Sunrise which was her dearest wish. Thank you to the team - you are marvellous. My friend is so happy at Sunrise where she is so well cared for and her quality of life enhanced.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 21 Jul 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.
Review submitted from a Postal Card by J S (Resident) on Thursday 22 June 2017. Relates to June 2017.
I have never had a more helpful manager I like the way he manages the team and is willing and helpful with the slightest of things and he always leaves us with a smile it really makes this feel like our home. I am well looked after by everyone.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 22 Jun 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by M H (Son of Resident) on Thursday 15 June 2017. Relates to June 2017.
The care provided for my mum is excellent. The facilities are really good.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 16 Jun 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Wendy H (Daughter-in-law of Resident) on Wednesday 14 June 2017. Relates to June 2017.
I have been extremely impressed with the care given. The atmosphere and relationship between residents and staff is wonderful.
I have eaten here on quite a few occasions - a lovely experience.
I really have no negative comments.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 14 Jun 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Lorraine R (Resident) on Tuesday 6 June 2017. Relates to May 2017.
Residents and son's/daughter's appreciate the outstanding levels of hygiene and cleanliness in the private rooms and community areas. Visitors are impressed by the homely feel they get when coming into the reception area from outside. I've been here for six months. I've made some good friends and I'm happy here. We receive unfailing courtesy, care and patience from all members of staff. We are all valued and know we can raise any worries or suggestions and know they will be dealt with. The food is tasty and varied. Alternatives are provided for intolerances and allergies. There is a wide range of activities on offer every day organised by members of the activities team. We're privileged to live in such lovely surroundings. I call it hotel living with care when needed. Please visit us.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 13 Jun 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by G G (Daughter of Resident) on Thursday 11 May 2017. Relates to May 2017.
Dad has settled in well and is happy here.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 15 May 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.
Review submitted from a Postal Card by R B (Nephew of Resident) on Wednesday 10 May 2017. Relates to April 2017.
The general appearance of the rest home gives the feeling of a 4 star hotel and to this effect, it feels it can charge five star prices.
Cleanliness generally is good but in the resident's room is unsatisfactory. Food and tablets found under the armchair.
Paying for the assistance with washing and dressing but very rarely doing this.
My impression is that they get every penny they can out of their residents and know you will not move your loved ones as they become settled to their environment.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Unlikely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Priscilla H (Resident) on Friday 21 April 2017. Relates to April 2017.
I have been living in Sunrise for nearly 4 years. After setting in, I really love living here. It has been great getting to know residents and staff. I now consider everyone as my third family.
Thank you to everyone.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 21 Apr 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.
Review submitted from a Postal Card by R S (Resident) on Thursday 19 January 2017. Relates to November 2016.
I am generally satisfied with service and conditions but would prefer to have dementia sufferers separated and not allowed to disrupt mealtimes.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 24 Jan 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Irene W (Daughter of Resident) on Thursday 12 January 2017. Relates to December 2016.
I believe this is a great care home. Everyone is friendly and helpful and great care is taken of all their residents. More carers would make life easier for the staff at certain times. There are many activities going on most days that the residents can participate if they require to do so. The carers and nursing staff and all volunteers are very understanding and caring. A perfect home for my Mum.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 13 Jan 2017:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Audrey H (Resident) on Wednesday 16 November 2016. Relates to November 2016.
I have no alternative care home experiences but have completed this review to the best of my ability.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Bassett (Southampton) responded to this review on 25 Nov 2016:
Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team
Review submitted from a Postal Card by Liz L (Niece of Resident) on Monday 25 April 2016. Relates to March 2016.
Mu aunt and uncle have lived at Sunrise of Bassett for the last 2 years. They have enjoyed the privacy of their own rooms or socialised in the many activities and trips out, experiencing friendly, adoring professional attention from the staff in all areas. My aunt passed away peacefully in her sleep age 96 at Sunrise of Bassett. During her final weeks, she was treated with utmost dignity and professional care.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Margaret R (Friend of Resident) on Monday 21 March 2016. Relates to March 2016.
I come to visit my friend and always feel very welcome. The staff are very helpful and happy, and I feel that Sunrise is a lovely place to live in.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by William F (Resident) on Friday 18 March 2016. Relates to February 2016.
After losing my wife and my home I am so grateful for all the kind care I now receive at Sunrise. Food is excellent, many varied activities and ready access to medical facilities. My rooms are now my home and I am a contented 91 year old.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Mary D (Friend of Resident) on Wednesday 2 March 2016. Relates to February 2016.
My friends were unable to manage at home and had become malnourished and ill. Within two months (in 2014) they were back to their old selves. This month the wife had been brought very low by a chest infection but has rallied well. This would not be the case I am sure without the care and attention of the staff at Sunrise and the comfortable environment of their suite. I am very reassured that they are well cared for and that their needs will be met so my input is not essential. I think Sunrise is quite a find.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by David C (Resident) on Friday 12 February 2016. Relates to February 2016.
I am discomforted by apparently long "waits" by wheelchair patients. Vague messages about how long a patient will have to wait are very frustrating especially when grossly inaccurate leading to long delays.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Manager at Sunrise of Bassett (Southampton) responded to this review on 15 Feb 2016:
Thank you for taking the time to review Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team
Review submitted from a Postal Card by M L (Resident) on Thursday 11 February 2016. Relates to February 2016.
Warm, comfortable, good food, adequate care.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by A H (Resident) on Thursday 11 February 2016. Relates to February 2016.
When my husband passed away in 2013 I knew it would be impossible for me to continue to live in our four bedroom bungalow in a rural part of the Isle of Wight. Our two daughters were and continue to be the support I needed and with their help I came to make my home here- in one room at first and later moved to two rooms where I have separate bedroom and sitting room, and that to me is now my home. I don't think anything can be absolutely perfect in this circumstances but I am able to join in most activities and thankful for that and also that I am mobile.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by F L (Resident) on Thursday 11 February 2016. Relates to January 2016.
I came to Sunrise from hospital after several operations in very poor health and now after 13 months with the care I have had at Sunrise. I am back again to reasonably good health. Thank you to all the staff at Sunrise.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Y E (Resident) on Thursday 11 February 2016. Relates to February 2016.
Having been here for a month in 2012 to recover after serious illness I am now a resident while my water damaged flat is being repaired. It was my decision to come here again because this in my opinion is a very well run home. There is total freedom to do as one wishes and having private rooms with en suite shower rooms is a particular plus. I would highly recommend Sunrise to anyone who can afford to stay here. Fees are high but fair for the services provided.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by M B (Resident) on Thursday 11 February 2016. Relates to February 2016.
I am a happy resident of Sunrise. I have lived in Sunrise for 5 years.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by R A S (Resident) on Thursday 11 February 2016. Relates to February 2016.
I am very happy here I am treated very well.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by M M (Resident) on Thursday 11 February 2016. Relates to February 2016.
Have not been here very long but so far have found this care home far superior as to what I have experienced before.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Facilities
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
April 2017
February 2016
Job Title: General Manager
Description:
I have had a varied career so far including over 10 years' experience in management and quality assurance. I started out in mining engineering until deciding that I absolutely had to become a nurse, completing my nursing degree at the University of Surrey. I have since spent a number of years in a variety of positions in both the NHS and private sector, these include respiratory and intensive care nursing, quality auditing and management at both home and regional level.
I can honestly say working at Sunrise of Bassett is like no other care environment I have experienced. It has an amazing feeling of home and community. My role at Sunrise Senior Living gives me professional satisfaction due to the uniqueness of the Sunrise mission, allowing me to build meaningful, caring relationships with my residents, and their families and friends. I feel extremely privileged to manage an amazing team at Sunrise of Bassett, and am passionate about delivering on our promise to champion the quality of life for all seniors.
Job Title: Director of Community Relations
Description:
I have been part of the Sunrise family since 2010. Caring is one of my passions in life and having care background is a great addition to my role as it involves supporting all new perspective residents and their families through sometimes difficult, stressful and emotional decisions. My role is supported by a dedicated team who are passionate about delivering exceptional person-centred care. Nothing is more rewarding than making a positive contribution to the daily lives of each and every one of our residents.
Job Title: Reminiscence Coordinator
Description:
I have loved working at Sunrise from day one, I am proud of the care and lifestyle we offer our residents and I aim to improve this as each day passes. I love working with seniors and I am pleased to be apart of a great team of people who all strive for the same goals.
Job Title: Director of Community Relations
Description:
My role at Sunrise is that I am the first point of contact for prospective residents and their loved ones. I'm here to help you with your search and understanding residential care options. I look forward to meeting you and understanding what is important to you. I can't wait to show you what life is like here at Sunrise.
Job Title: Activities and Volunteers Co-Ordinator
Description:
Activities are at the forefront of the care we deliver at Sunrise. I am proud of the quality of activities we have on offer every day of the week.
There are currently no Care Home Idol entrants who have performed at Sunrise of Bassett (Southampton)