Southampton Manor Care Home - Avery Collection

111 Burgess Road, Bassett, Southampton SO16 7AG
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9.8 137 Reviews
  • Southampton Manor Care Home - Avery Collection, Southampton
Southampton Manor is located in a tranquil setting, 100 meters away from Southampton Common, with excellent transport links to London and surrounding areas, Southampton Manor Care Home features a range of impressive facilities.

Offering a homely setting, Southampton Manor boasts the option of studios or 1-bed apartments, complete with kitchenettes and en suite facilities. There are are also companion suites which are ideal for couples who wish to stay together. Residents benefit from luxury living at Southampton Manor, with amenities such as a hair and beauty salon for pampering, Bistro areas and sociable lounge areas.

The dedicated team is friendly, compassionate, and committed to assisting residents in leading fulfilling lives. Following Avery's care philosophy, they tailor care plans to meet specific needs, whether residents require residential care, intensive nursing care, specialist dementia care, or temporary respite care.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Searle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Admission Subject to the completion of assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (33)
  • Single Rooms with ensuite Wet Room (38)
  • Couples/Companion Rooms with ensuite Wet Room (33)

Parking

  • Visitors parking is located to the right hand side of the building as you enter the community grounds

Southampton Manor Care Home - Avery Collection Reviews (137)

Total of 137, showing 1-20
9.8

Southampton Manor Care Home - Avery Collection has a Review Score of 9.8 (9.799) out of 10, based on 32 reviews in the last 2 years. Over all time Southampton Manor Care Home - Avery Collection has 137 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

When I came to that life changing moment with my Mum, of her needing the care offered by a professional Care Home, I was so grateful to find the amazing staff and facilities at Southampton Manor.
Over the last two months, Mum has benefitted so much from the expert nursing care given on the Reminiscence
level and is settled, comfortable and safe. Living alongside others was a big step for my Mum and all the staff have made it their mission to get to know her as a treasured individual, showing the kindness and respect which is such a hallmark of the community throughout the home.
At the beginning, everything was totally new to me and at Southampton Manor I found a group of people who listened and helped, and are still just so happy to offer ideas and support whatever their role is within this beautiful home.
It is a pleasure to visit and be included in the life of this beautiful place.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor Care Home . Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Thank you for all of the team at Southampton Manor Care Home

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Overall Experience  Overall Experience 5.0 out of 5

The decision to move a beloved mum to a care home is a tough one - but over a period of 6 months the Client Liaison Manager at Southampton Manor Care Home could not have been more helpful with queries, addressing concerns and implementation. Mum has settled in really well after 6 months and loves her
new routine with exciting daily activities, superb food and delightful staff all round. Nothing is too much trouble for staff and the community spirit is always in evidence. Thank you.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor Care Home . Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. The you again from the team here at Southampton Manor Care Home.

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Overall Experience  Overall Experience 5.0 out of 5

I have been visiting this care home now for over a year. I find everybody I meet friendly and nice, there are always great entertainment and always something to do. It is very clean and all the staff are great.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your kind words and feedback regarding the community and service here at Southampton Manor. Your feedback will be greatly appreciated by the team. Once again thank you for taking the time to share your experience of the community.

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Overall Experience  Overall Experience 5.0 out of 5

This is relating to the last few months of end of life care for my mother, which has had the most impact.
My mother has been treated with the upmost care, dignity and compassion from every member of the community who have supported her, also to myself. I have been visiting for 14 years and have always
felt welcomed at home. I am truly overwhelmed and humbled by the love, tenderness and support we shared together in my mum's last hours. Thank you.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for sharing your experience, this means a great deal to the community. I speak on behalf of the team here at Southampton Manor in saying, it was an absolute pleasure to be able to support Mum in her 14-year journey with the community and her passing has left a void in our Home as she is sadly missed. I am so pleased that you have felt supported through this difficult time, once again thank you so much, from the team here at Southampton Manor Care Home.

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Overall Experience  Overall Experience 5.0 out of 5

I am amazed at the kindness, and the care given to me. I will return.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

From all of the team here at Southampton Manor Care Home, we are so glad that you enjoyed your time here and your kind words are greatly appreciated, your experience is a testament to the hard work our teams continuously strive to provide. we look forward to seeing you again in the near future and thank you for choosing Southampton Manor Care Home.

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Overall Experience  Overall Experience 5.0 out of 5

The carers on Reminiscence floor went out of their way to take all the residents 3 floors down into the garden to enjoy ice cream in the sun as there was a wasps nests on the top floor balcony. It was hard work for them but they were cheerful and enthusiastic (as always). One resident stated "well hasn't
this been a lovely afternoon" I understand they have repeated this a number of times while the weather has been sunny. They are a wonderful bunch of staff on Reminiscence.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Our team here at Southampton Manor are so grateful for your comments, and taking the time to highlighting the efforts the Care team will go to, to ensure that our residents are engaged and stimulated even when facilities might be out of service for a short time. I will ensure that your review is feedback to the Reminiscence community team. Thank you again for taking the time to write such a lovely review.

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Overall Experience  Overall Experience 5.0 out of 5

My Mum has recently moved from her previous care home to Southampton Manor Care Home as she now needs nursing care and has dementia. Right from my first meeting with the staff at Southampton Manor I have been very impressed with their professionalism and kindness. As the weeks have passed the care
shown to my Mum by the whole team of staff who look after dementia patients has been excellent. They have done their very best to make her feel welcome, safe and very well looked after. I thoroughly recommend them.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your kind words and feedback regarding the community and services here at Southampton Manor. It is our pleasure to be able to provide care to and support to mum. Supporting mum through her transition to the community has been a real privilege. Your feedback will be greatly appreciated by the team. Once again thank you for taking the time to share your experience of the community.

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Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Southampton Manor for about 18 months until she passed away last month. I cannot recommend the home enough. The vast majority of the staff are very welcoming and kind. It's definitely the most welcoming care home I've visited. Even since Mum died, they've gone above and beyond
to assist us.

Reply from Karen Searle, General Manager at Southampton Manor Care Home - Avery Collection

It was an absolute pleasure to be able to support Mum and her passing has left a gap in our community as she is sadly missed. Families are important to us and I am pleased that you have felt supported through this difficult time

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Overall Experience  Overall Experience 5.0 out of 5

Everything has been done to help my Godmother and my mother feel at home and valued in this care home. The whole team from catering to caregivers are welcoming and make my loved ones feel safe and happy. I can't recommend it enough.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your kind words and feedback regarding the community and service here at Southampton Manor. It is our pleasure to be able to provide care to and support to you loved ones. Your feedback will be greatly appreciated by the team and helps shape the services and care delivery within the community. Once again thank you for taking the time to share your experience of the community

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Overall Experience  Overall Experience 5.0 out of 5

My Mother lived her for over 5 years, in assisted care and then reminiscence floor. The home is very lovely but more importantly the staff here really care about the residents. They treat them with kindness and dignity. They get to know each resident as an individual, finding out what makes them happy
so they can talk to them about all the things that interest them and their past - they do everything they can to make it feel like home for them. In the many years that I have visited Mum they have all been kindness itself to me and the family.
Sadly my Mother passed away very recently after being ill for about 4 weeks. The care and love they gave her was exceptional, they looked after her so well nothing was too much trouble. They really loved her and she really loved them - we couldn't have asked for more.
Through this very sad and distressing time they supported us too, we too received support sympathy and love.
Thank you all so much you made a very difficult time easier to bear.

Reply from Karen Searle, General Manager at Southampton Manor Care Home - Avery Collection

It was a privilege to have met and been able to care for your mother during the time she was part of our community. Being able to build relationships with families through their time with us is equally important as its by working together we will always see the best results.Thank you for your kind words which will be shared with the whole team at Southampton Manor.

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Overall Experience  Overall Experience 5.0 out of 5

My mother entered the care home in poor health in 2019 but as a result of the excellent care she was given lived until 2025, nearly 104 years old. Actions speak louder than words.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor Care Home. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives, It was a pleasure to be able to support mum.

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Overall Experience  Overall Experience 3.0 out of 5

The atmosphere in the home is friendly and courteous. One concern, however, is missing laundry.
Meals vary in quality. Excellent fish and chips, but not good baked fish.
Puddings always seem to be good.
The above comments are based on my very limited experience of the home.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking time to review the community, we really appreciate your insight and will utilise the information that you have provided to continue to strive for excellence.

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Overall Experience  Overall Experience 5.0 out of 5

Dad moved into SM in March 23. He has a lovely garden room. Since his arrival, he has always been treated with dignity, respect and kindness. The staff are so supportive and welcoming when we visit. We three daughters feel totally that we are part of the team supporting Dad's needs. We have nothing
but praise for the entire set-up, the team and the facilities. Dad is so lucky to be at Southampton Manor. We could not be happier that Dad calls SM his home.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for kind words, this is a real testament to the hard work our team strive to provide on a daily basis, Our goal is always to make our residents feel at home and to hear that dad felt this way is so touching. Thank you from all of the team here at Southampton Manor.

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Overall Experience  Overall Experience 5.0 out of 5

My wife was discharged from hospital to Southampton Manor, with Alzheimer's disease and terminal cancer. She was not expected to live longer than a few weeks. From the moment of her arrival she was treated with great professionalism and loving care. Her problems made her, at times, a difficult resident,
but the staff showed great consideration and patience in looking after her. I spent a lot of time visiting her, and the staff always showed me very great kindness when I was there. After five weeks she died peacefully, with friends and family around her. I am very grateful to Southampton Manor for making her final weeks as comfortable as possible, given the pain and confusion she was experiencing.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for sharing your experience of Southampton Manor Care Home, It was a privilege to care for your loved one and we appreciate being able to share your lovely comments with the staff team here at the community.

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Overall Experience  Overall Experience 5.0 out of 5

We chose Southampton Manor for my sister as it felt like a five star hotel with all the facilities provided and the meal options together with the self service Bistro for visitors to use when they visit their relatives.
The staff are genuinely caring and do a fantastic job. They ensure the residents
are looked after and are all called by their names. Every member of staff has a smile on their face and are welcoming. Telephone reception is always friendly and helpful as is the client liaison officer - all the staff are amazing.
We feel we have provided the best care facility we can for my sister. Thank you.

Reply from Karen Searle, General Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your review of our community. We aim to create a relaxed, friendly and welcoming environment for residents and their families by our whole home approach. It is a privilege to care for your loved one and we appreciate being able to share your lovely comments with the staff team.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at Southampton Manor Care Home for 2 months but has settled in so quickly. This is mainly due to the wonderful staff who have welcomed Mum with open arms and looked after her so well. Mum loves all the entertainment, especially the dancing and she said the food is fabulous.
This
is a very well run home and I got a good impression when I first visited for the initial morning in chat with the friendly manager who was so efficient and enabled such a smooth more. Thank you.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your kind words. This means a great deal to all of the staff here at Southampton Manor Care Home and will help our team continue to strive for excellence in everything that we do. We are so pleased that mum has settled so quickly and has made Southampton Manor her Home. Once again thank you so much for your kind words.

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Overall Experience  Overall Experience 5.0 out of 5

I consider the management to be first-class. The majority of the staff are helpful and very kind and I was grateful for their help.

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Overall Experience  Overall Experience 5.0 out of 5

After visiting other residential homes, my visit before respite at Southampton Manor Care Home was 100% better. After staying here for three weeks my initial thoughts were confirmed. The staff are incredible, so happy, friendly and helpful. The choice of meals was wonderful and delicious. If I didn't
want what was on the menu I could ask for something else. The only downside was the wait for the food which I believe was because there was only one chef. I thoroughly enjoyed the activities and the organisers were great. The nurses and carers were only too happy to help. The management was so approachable and helpful. I will be recommending Southampton Manor Care Home to all my friends and family.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

From all of the team here at Southampton Manor Care Home, we are so glad that you enjoyed your time here and your kind words are greatly appreciated, your experience is a testament to the hard work our teams continuously strive to provide. Your feedback will help us to continue to improve the services we provide. we hope to see you again in the near future and thank you for choosing Southampton Manor Care Home.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has always received the best care.

Reply from Karen Searle, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your kind words. The team here at Southampton Manor are continuously striving to provide outstanding care for our residents. Your feedback is greatly appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

A first-class residential care home! You get top-class personal service for your relative in the home. The staff are welcoming, very social and well trained. The facilities are truly outstanding. Cannot find a fault, how lucky we were to find this for Mum.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor Care Home. We are thrilled with your positive feedback. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Current Review Score: 9.8 (9.799)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Southampton Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Southampton Manor Care Home - Avery Collection is calculated as follows: ( (334 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 379 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southampton Manor Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (4)

Karen

Karen Searle

Job Title: General Manager

I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.


To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.


I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.

Malgorzata

Malgorzata Sokolska

Job Title: Activities and Volunteer Coordinator

I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.


We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.

Nicola

Nicola Lewin

Job Title: Dining Services Coordinator

My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.


In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.

Grant

Grant Gibson

Job Title: Client Liaison Manager

I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.

Frequently Asked Questions about Southampton Manor Care Home - Avery Collection

What types of Care is Southampton Manor Care Home - Avery Collection registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Southampton Manor Care Home - Avery Collection have?

There are 38 Single Rooms and 33 Couples/Companion Rooms.

What are the Facilities & Services at Southampton Manor Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southampton Manor Care Home - Avery Collection to the centre of Southampton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southampton Manor Care Home - Avery Collection to verify any information. View our terms and conditions. Southampton Manor Care Home - Avery Collection has an Enhanced Service - more info.