Southampton Manor Care Home - Avery Collection

111 Burgess Road, Bassett, Southampton SO16 7AG
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9.8 137 Reviews
  • Southampton Manor Care Home - Avery Collection, Southampton
Southampton Manor is located in a tranquil setting, 100 meters away from Southampton Common, with excellent transport links to London and surrounding areas, Southampton Manor Care Home features a range of impressive facilities.

Offering a homely setting, Southampton Manor boasts the option of studios or 1-bed apartments, complete with kitchenettes and en suite facilities. There are are also companion suites which are ideal for couples who wish to stay together. Residents benefit from luxury living at Southampton Manor, with amenities such as a hair and beauty salon for pampering, Bistro areas and sociable lounge areas.

The dedicated team is friendly, compassionate, and committed to assisting residents in leading fulfilling lives. Following Avery's care philosophy, they tailor care plans to meet specific needs, whether residents require residential care, intensive nursing care, specialist dementia care, or temporary respite care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Searle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Admission Subject to the completion of assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (33)
  • Single Rooms with ensuite Wet Room (38)
  • Couples/Companion Rooms with ensuite Wet Room (33)

Parking

  • Visitors parking is located to the right hand side of the building as you enter the community grounds

Southampton Manor Care Home - Avery Collection Reviews (137)

Total of 137, showing 21-40
9.8

Southampton Manor Care Home - Avery Collection has a Review Score of 9.8 (9.799) out of 10, based on 32 reviews in the last 2 years. Over all time Southampton Manor Care Home - Avery Collection has 137 reviews.

Overall Experience

  • 108
  • 24
  • 4
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Date Published

137
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Review from S J (Friend of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for nearly a year now and come most days of the week. Within this time I have come to know the place, staff etc very well indeed. Having visited friends in other care homes I can honestly say that Southampton Manor beats them all hands down in every aspect of care etc.
The place is kept clean and tidy, there is always someone willing to help; even if not their job. Everyone is so friendly. The food and choices are great; I should know, I've eaten there. All staff are great, but there are some exceptional members of staff from cleaners to carers to maintenance to kitchen staff and the front of house reception team. Having spoken to various management and staff I have found them to always be very friendly and approachable. They have a great maintenance team who keep on top of repairs. They are also very happy to help get a resident's room the way they want it. I wouldn't hesitate to recommend this home to friends and loved ones.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor Care Home. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families and lives.

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Review from M B (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Southampton Manor for a 2-week vacation/respite. She loved the place! Meeting new people, joining in activities and being looked after by your super team. She went home happy with her batteries recharged. Thank you.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

The team here at Southampton Manor Care Home would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We hope to see mum again in the future.

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Review from C W (Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You cannot really fault Southampton Manor. The surroundings and decor and services are great. The food that is on offer is first class. I would highly recommend Southampton Manor. The staff are very nice, nothing is too much trouble. I don't think there is anything to dislike about the place.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

We are thrilled to receive such wonderful feedback; we have shared this with our team. We believe we have a fantastic team here at Southampton Manor Care Home, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southampton Manor, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home. We look forward to seeing you in the future.

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Review from P B (Niece of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My view regarding Southampton Manor care home is faultless.
My aunt and uncle are residents and have been since August 2023.
All staff have been outstanding and have supported them with the greatest of care and dignity.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southampton Manor Care Home, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southampton Manor, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.

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Review from Rob S (Son of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Mum at the care home to celebrate the event of her 93rd birthday. I arranged a Sunday lunch visit for a party of 5, had a great 3-course meal and a glass of wine - food was excellent, service was exceptional. The manager in particular was inspiring but the team around her were efficient and
helpful. A great way to share time with a loved one in splendid surroundings. Roll on my birthday! Thank you to all who made this possible.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your dining experience here at Southampton Manor Care Home. From all of the Culinary team and wider team, we would like to express our sincere gratitude for your kind words and we look forward to your next visit.

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Review from Marilyn M (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at the care home was very caring and professional. The staff was very attentive to the patients whom they treated as part of their family. The home had a very pleasant and roomy decor which was very modern and always very clean.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for taking the time to share your experience with us. We are thrilled that you had a positive experience. It is our pleasure to care for all of our residents and your kind words mean a great deal to all of the team here at Southampton Manor Care Home.

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Review from Joanna L (Granddaughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Based on our experience, we do not recommend this home. We encountered several issues, and over time, the family lost trust in the home, resorting to visiting almost daily.
We submitted a formal complaint to Avery, which was also forwarded to the CQC. The complaint was investigated by Avery, resulting,
for the most part, in the usual ‘lessons learnt’ etc.
We did escalate one issue to the Ombudsman, primarily around what we believe to be the lack of dignity and respect following death. While the Ombudsman identified faults, it chose not to investigate as Avery has accepted fault in several areas. However, it did note that Avery's failures in these areas may be breaches of the fundamental standards.
We find it appalling that these issues occurred in the first place and it has caused extreme upset to the family, without any proper formal apology from Avery Southampton GM.
I have also noted Avery staff members/General Managers posting 5* reviews for this home on another platform.

Reply from James Tabbasam, Regional Director at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to review. Our response follows those that have been published each time you have reposted this review. We apologise that you still remain dissatisfied. We have fully investigated your complaint as per our complaints policy. You will also be aware that following your complaint to CQC and the Ombudsman, they have responded that they are satisfied with how your complaint has been handled and conducted a thorough investigation. Please do contact the home directly should you wish to discuss this complaint in greater detail. Once again, we express our condolences for the loss of your family member.

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Review from Victoria K (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Southampton Manor is the best care home I've been to, and I've seen quite a few! The attention to their residents is second to none. The staff are wonderful - kind, caring, fun. They talked to my mum like she was one of them, there was no condescension. Her room was painted for her before she moved
in and was immaculate. To have kitchen facilities is something I hadn't seen before. The bistro is a lovely place to get out of Mum's room. The garden is very well maintained and lovely to push Mum outside. It felt like the most wonderful place and we were looking forward to visiting Mum for many years. Unfortunately, she died suddenly after a couple of months. My sister and I were so touched by the care with which we were treated, the genuine sadness felt by the staff - my mum was quite a character! We were so glad the lovely nurse was with Mum as she passed away. I cannot speak more highly of Southampton Manor and its lovely people.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to write your review and share your experience of Southampton Manor Care Home. Your feedback is extremely important and such positive comments will be greatly appreciated by the team here. It was our pleasure caring for your Mum here. Thank you again from all the team here at Southampton Manor Care Home for your kind words.

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Review from M B (Wife of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in the dementia unit from September 2023 until early February 2024. The staff helped him to settle and any challenging situation was well-managed. He was cared for safely with understanding, kindness, and compassion. The nursing care could not be faulted, indeed it was exemplary,
professional, and appropriate. We were always treated with courtesy and thoughtfulness. As he reached the end-of-life stage, I was able to stay with him the whole time and all the staff ensured we were both as comfortable as possible, which was not only of great comfort to me but also a privilege. The concierges, cleaners, kitchen and laundry staff and maintenance personnel showed the same responsible, caring and friendly attitude and I could not have wished for a better experience in the circumstances.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor Care Home. It is always so nice to hear words like caring, kindness and compassion used to describe our staff. As a community, we take great pride in delivering high-quality care and outstanding facilities to our residents. Your feedback and recognition of this is invaluable to our team; thank you from all of the staff here at Southampton Manor Care Home.

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Review from L S (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a super experience from my initial enquiry though to Mum's departure. Everyone has been professional, friendly and caring. We especially appreciated that they took time to engage with Mum. She has very much enjoyed her stay. We will at some point be looking at long-term care and this home
has given us some confidence in making the decision.

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Review from Sophie R (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here in September due to memory difficulties making living independently impossible. I've been very happy with the very caring attitude of staff, who have all helped her settle well. The surroundings are bright and attractive, with lots of changing decorations and a rang of stimulating
activities which she is joining in with more and more now that she is becoming more confident. There is a very pleasant atmosphere whenever I turn up to visit. A real community.

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Review from Philippa R (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at many care homes in the area, I can honestly say that none came close to Southampton Manor. There is a warm and caring energy about the place from the minute you walk in and are welcomed by the concierge team. The rest of the team are brilliant too. Always treating the residents with
dignity. The transition for my mum's move was made effortlessly with the help of the new residents' liaison manager and the maintenance team. I would highly recommend this home.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor. We are thrilled with your positive experience and glad your mum has settled in so well to our home. As a community, we take great pride in delivering high-quality care and outstanding facilities to our residents. Your feedback and recognition of this is invaluable to our team; thank you.

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Review from Jennie F (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Signature at Bassett after a bed experience in his last care home, and we can't praise it enough. The physical environment couldn't be better, Dad is in a studio suite, and it's lovely to be able to have a separate sitting room with your own furniture; he's proud to be able to invite
visitors. But the most important thing is the staff, without exception, in Dad's words, "they are marvellous", so kind, genuinely caring, extremely well lead, professional and gently encouraging to residents to meet their best potential. Fantastic!

Reply from Santa Bukovska, Reviews Team at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Bassett. We are thrilled with your positive experience and glad your father has settled in so well to Signature at Bassett. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Review from Iris M (Respite Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in respite care at Signature at Bassett Care Home for the past three weeks, during this time I have found that everyone works hard to make it the success it is. The accommodation is first-class, the food is really good and well presented and the whole place is very comfortable and spotless.
I have enjoyed my time spent here and hope one day to come back again, it's a wonderful, happy place.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words; your lovely feedback will be shared with our team members. We believe we have a fantastic team here at Signature, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home. It has been a great pleasure to have you stay at Bassett, and we look forward to welcoming you here again.

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Review from Peter M (Respite Resident) assisted by family/friend published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a month in hospital it was suggested that I should have some respite care after a bout of pneumonia. After some research by my daughter, we agreed on Signature at Bassett Care Home for three weeks. I couldn't have had anything better. The food is good, the accommodation excellent and the
staff, every one of them, ready to help in any way they can. Everywhere was spotless and well-kept. What more could I want?

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Signature at Bassett. We look forward to welcoming you here again.

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Review from Dianne T (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here in October. It took her a while to settle in, but now she loves it. The staff are all so lovely and caring, and nothing is too much trouble. It has given us all peace of mind.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home. We look forward to welcoming you again.

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Review from M H (Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very well looked after here. I would not wish to go back to my own home to look after myself. All food menus are done for us and all out laundry. We have an excellent hairdresser, and my apartment is cleaned etc very well.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that you are enjoying your stay, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and facilities we provide here at Signature at Bassett.

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Review from I B (Friend of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Here at Signature at Bassett, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your feedback; it will be shared with the team. We look forward to welcoming you again.

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Review from Linda H (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home which is quite frankly like a five-star hotel. They made my mum and her partner so welcome, and we enjoyed a wonderful Halloween event with them. The staff are amazing, and the quality of experience is first-class. Although Mum's stay was unfortunately cut short, we cannot recommend
Signature highly enough. Thank you to all the amazing staff.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.

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Review from Tracey B (Granddaughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Signature as a care home is absolutely wonderful - couldn't ask for better for my nan, and the staff are so welcoming and friendly, which makes so much difference for her. My nan was unsure about going into a care home at first, but now, on every visit, she always says how lovely it is here
and how friendly everyone is to her.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

We are thrilled to receive such wonderful feedback; we have shared this with our team.
We believe we have a fantastic team here at Signature at Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home. We look forward to seeing you during your visits.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Southampton Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Southampton Manor Care Home - Avery Collection is calculated as follows: ( (334 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 379 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southampton Manor Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (4)

Karen

Karen Searle

Job Title: General Manager

I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.


To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.


I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.

Malgorzata

Malgorzata Sokolska

Job Title: Activities and Volunteer Coordinator

I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.


We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.

Nicola

Nicola Lewin

Job Title: Dining Services Coordinator

My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.


In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.

Grant

Grant Gibson

Job Title: Client Liaison Manager

I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.

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