Southampton Manor Care Home - Avery Collection

111 Burgess Road, Bassett, Southampton SO16 7AG
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9.8 137 Reviews
  • Southampton Manor Care Home - Avery Collection, Southampton
Southampton Manor is located in a tranquil setting, 100 meters away from Southampton Common, with excellent transport links to London and surrounding areas, Southampton Manor Care Home features a range of impressive facilities.

Offering a homely setting, Southampton Manor boasts the option of studios or 1-bed apartments, complete with kitchenettes and en suite facilities. There are are also companion suites which are ideal for couples who wish to stay together. Residents benefit from luxury living at Southampton Manor, with amenities such as a hair and beauty salon for pampering, Bistro areas and sociable lounge areas.

The dedicated team is friendly, compassionate, and committed to assisting residents in leading fulfilling lives. Following Avery's care philosophy, they tailor care plans to meet specific needs, whether residents require residential care, intensive nursing care, specialist dementia care, or temporary respite care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Searle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Admission Subject to the completion of assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (33)
  • Single Rooms with ensuite Wet Room (38)
  • Couples/Companion Rooms with ensuite Wet Room (33)

Parking

  • Visitors parking is located to the right hand side of the building as you enter the community grounds

Southampton Manor Care Home - Avery Collection Reviews (137)

Total of 137, showing 41-60
9.8

Southampton Manor Care Home - Avery Collection has a Review Score of 9.8 (9.799) out of 10, based on 32 reviews in the last 2 years. Over all time Southampton Manor Care Home - Avery Collection has 137 reviews.

Overall Experience

  • 108
  • 24
  • 4
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Date Published

137
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Review from Norman B (Friend of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly home!

Reply from Signature at Bassett, Customer Team at Southampton Manor Care Home - Avery Collection

We are so glad to hear about your positive experience with Signature at Barnet and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and family members.

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Review from Peter M (Relative of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely facilities.
Very caring staff.

Reply from Signature at Bassett, Customer Team at Southampton Manor Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at Bassett, and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Julia S (Niece of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister find the care and support offered at Signature to be very good, and it's a huge comfort to us to know that she is so well looked after. We also find the range of activities very good; there is often something for her to get involved in if she wished (like flower arranging). We also
appreciate that she goes to sit outside when this is possible. She seems very content here - thank you.

Reply from Signature at Bassett, Customer Team at Southampton Manor Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at Bassett and thankful for your kind comments. We are thrilled to hear that our activities are a stand-out factor for you and your sister. As a team, we work together to provide the best experiences for both our residents and family members. Thank you for taking the time to share your experience.

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Review from K W (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second period of two weeks of respite care in this place, although the first period it was a different name, but the staff are the same. I do not need care, but for peace of mind, high-quality care is there if needed. I observe this quality, every day, given to those in need - very impressive!
My family are very pleased I have decided to come back as I live on my own. My wife, having passed away eight and a half years ago after 64 years of a loving relationship.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. It was pleasure to have you stay here. We believe we have a fantastic team here at Sunrise of Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.

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Review from Sally T (Sister-in-law of Resident) published on 19 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my brother-in-law fortnightly/three weekly since September 2021.
During the Covid period, the care home had so much to deal with.
All staff are very helpful as and when necessary.
As you enter, it is all open plan, bright and cheerful and areas for residents to sit comfortably
together with a large TV screen or privately and a dining area. There is also a lovely garden and a comfortable balcony.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their families to call home.

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Review from Lynne V (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This establishment is superb, very clean, spacious, public areas and dining. Rooms are very well designed to suit all needs. Staff extremely friendly and efficient, and the food provided is excellent. Activities are also very good/ Recommend this establishment - it is safe and well designed, with the
added advantage of a beautiful garden with a gazebo and walkway.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Lynne, thank you for your recent review of Signature at Bassett.
Sincere thanks for your very kind comments.

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Review from Olive M (Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the two months, I have been at Signature, I have always been met with kindness and care from everyone. For the first few days, I was so impressed by the way the carers looked after the older people and those who needed more attention at the mealtimes. They all spoke so kindly, really lovingly to
them; it was/is so lovely to see. The rooms are kept very clean, also the bathroom. The activities are varied and well-thought-out, so enjoyable. I would recommend Signature to anyone seeking a home and am full of admiration for all the staff, especially the seniors who train them and are responsible for the atmosphere.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that you are enjoying your stay, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Signature at Bassett.

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Review from Michael T (Brother of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the service provided for my sister, who seems very happy. She likes the staff who are very kind and efficient. The food quality is excellent. My main criticism is the very high costs which soon will become unattainable.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Many thanks for your review. We are delighted that you feel your sister is very happy here and that staff are supportive. We take great pride in delivering exceptional care and providing high-quality facilities to our residents. With regards to your concerns around fees, please do contact me, and we can discuss how we can help.

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Review from C B (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, comfortable room and welcoming public areas - more like a nice hotel than a care home. Everyone is friendly and welcoming - eager to please. Mum has slightly more care needs - having "low-vision" (WMDE a series of strokes) so needs help with certain things. Most staff are great - but the buzzers
(to summon help) are sometimes unanswered for a while. They seem to be short-staffed some days. Those who are working have to rush around to cover everyone they are looking after. They have been careful with visiting - which has been appreciated in lockdown. A lovely place and caring staff.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to review our home. We’re so pleased that your Mum feels comfortable and cared for by our team. We appreciate your feedback regarding staffing levels on some days. We take these comments on board and continue to work to ensure that our residents are cared for to the highest standard.

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Review from S H (Daughter of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and settled here. The carers are wonderful. When I had to self isolate this year, I could have complete confidence that Mum would be looked after well. The staff provide a high level of emotional support for residents in addition to caring for their physical well-being. I could
not ask for more caring or dedicated staff.

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Review from Elsie G (Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here with every respect, staff have been attentive and I have no complaints.

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Review from Pauline H (Wife of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The admission from the hospital went smoothly due to the excellent manager at Sunrise and organising the change-over, which was a great help to me (wife) as I am elderly myself. She was very helpful, very friendly, and I cannot praise her enough. The chef and staff were good, as we had Sunday lunch
here with the rest of our family, which they enjoyed immensely.

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Review from Heather P (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy that my mother is a resident at Sunrise of Bassett.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Bassett. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Gloria R (Niece of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family and myself are very happy for the care my aunt has received. Many thanks to all the staff.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Melvyn H (Son of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lived here for 21-months.
Friendly staff and nice surroundings.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We thank you for your kind words and appreciate your feedback.

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Review from Janet D (Friend of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I walk through the entrance of Sunrise of Bassett, it feels as if I have just boarded a cruise ship. Even more so, when a talented musician is playing the grand piano as residents enjoy a coffee in the Bistro or are happily occupied with one of the many table-top activities.
There are strict
health and safety procedures, which are extremely reassuring, and these are excellently complemented by a high level of commitment to keeping everyone's wellbeing nurtured. Apart from me being able to visit often and at my convenience, I have also joined my friend at her birthday celebration, which was organised by the management and carers, and enjoyed a delicious three-course meal served in the restaurant's delightful facility for guests.
The friendly staff always either acknowledge or welcome me with a warm greeting, which makes me, as an outsider, feel as if I am a member of a very large family.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.

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Review from G P (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, and had a lovely time with Mum/Nanny!

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We are so glad to hear about your positive experience of Sunrise of Bassett and thankful for your kind comments.

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Review from T C (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad really enjoyed his time at Sunrise. He enjoyed much of the food, trying several different dishes he's not had before, he put weight on! He didn't mix as much as our family would have hoped or expected, but that was his decision. The staff were over and above what we had hoped for, caring for him
in every way and also helping us as a family to see him, visit him and be in touch with him.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Bassett, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Linda G (Friend of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend who is a resident at Sunrise of Bassett for many years and thought I would like to say how very impressed I have been with how Sunrise has managed the home during this very difficult time. They have gone the extra mile in making sure that the residents are well cared for
and shown extreme sensitivity to them and their relatives and friends as they cope with these unprecedented times. We are kept up to date with all that is happening through emails and zoom meetings at which relatives and friends are invited to join in. Nothing is too much trouble for the staff who are so thoughtful and caring. The home is immaculately clean and their attention to detail in this respect is second to none. The kitchen staff produce delicious healthy meals and are willing to provide an alternative if the two choices on the menu are not to the resident’s taste. I cannot recommend Sunrise too highly. If you are thinking of a home from home for your loved one look no further.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.

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Review from J P (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Sunrise of Bassett for a number of years and is very comfortable and content. I am impressed with the competent management team currently in place and feel they are making a real difference to the quality of care which the residents receive. There is much better communication
with relatives than in the past. All the staff are very kind and always treat mum with respect and good humour. When we are able to visit, the open bistro area gives the feeling of a hotel rather than a care home and is an attractive area in which to spend time.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Southampton Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Southampton Manor Care Home - Avery Collection is calculated as follows: ( (334 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 379 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southampton Manor Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (4)

Karen

Karen Searle

Job Title: General Manager

I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.


To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.


I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.

Malgorzata

Malgorzata Sokolska

Job Title: Activities and Volunteer Coordinator

I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.


We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.

Nicola

Nicola Lewin

Job Title: Dining Services Coordinator

My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.


In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.

Grant

Grant Gibson

Job Title: Client Liaison Manager

I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.

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