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- Southampton Manor Care Home - Avery Collection







Southampton Manor is located in a tranquil setting, 100 meters away from Southampton Common, with excellent transport links to London and surrounding areas, Southampton Manor Care Home features a range of impressive facilities.
Offering a homely setting, Southampton Manor boasts the option of studios or 1-bed apartments, complete with kitchenettes and en suite facilities. There are are also companion suites which are ideal for couples who wish to stay together....
Care Provided by Southampton Manor Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 104 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.
The price(s) shown are provided by the care home. Contact Southampton Manor Care Home - Avery Collection for full pricing details and T&Cs.
Contact Southampton Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Karen Searle (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2006
- Last Refurbishment: 2018
- Number of floors: 4
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (33)
- Single Rooms with ensuite Wet Room (38)
- Couples/Companion Rooms with ensuite Wet Room (33)
Parking
- Visitors parking is located to the right hand side of the building as you enter the community grounds
Southampton Manor Care Home - Avery Collection Reviews (161)
Southampton Manor Care Home - Avery Collection has a Review Score of 9.9 (9.870) out of 10, based on 43 reviews in the last 2 years.
Over all time Southampton Manor Care Home - Avery Collection has 161 reviews.
I consider the management to be first-class. The majority of the staff are helpful and very kind and I was grateful for their help.
After visiting other residential homes, my visit before respite at Southampton Manor Care Home was 100% better. After staying here for three weeks my initial thoughts were confirmed. The staff are incredible, so happy, friendly and helpful. The choice of meals was wonderful and delicious. If I didn't want what was on the menu I could ask for something else. The only downside was the wait for the food which I believe was because there was only one chef. I thoroughly enjoyed the activities and the organisers were great. The nurses and carers were only too happy to help. The management was so approachable and helpful. I will be recommending Southampton Manor Care Home to all my friends and family.
From all of the team here at Southampton Manor Care Home, we are so glad that you enjoyed your time here and your kind words are greatly appreciated, your experience is a testament to the hard work our teams continuously strive to provide. Your feedback will help us to continue to improve the...
My mother has always received the best care.
Thank you so much for your kind words. The team here at Southampton Manor are continuously striving to provide outstanding care for our residents. Your feedback is greatly appreciated.
A first-class residential care home! You get top-class personal service for your relative in the home. The staff are welcoming, very social and well trained. The facilities are truly outstanding. Cannot find a fault, how lucky we were to find this for Mum.
Thank you for taking the time to share your experience of Southampton Manor Care Home. We are thrilled with your positive feedback. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.
I have been visiting my friend for nearly a year now and come most days of the week. Within this time I have come to know the place, staff etc very well indeed. Having visited friends in other care homes I can honestly say that Southampton Manor beats them all hands down in every aspect of care etc. The place is kept clean and tidy, there is always someone willing to help; even if not their job. Everyone is so friendly. The food and choices are great; I should know, I've eaten there. All staff are great, but there are some exceptional members of staff from cleaners to carers to maintenance to kitchen staff and the front of house reception team. Having spoken to various management and staff I have found them to always be very friendly and approachable. They have a great maintenance team who keep on top of repairs. They are also very happy to help get a resident's room the way they want it. I wouldn't hesitate to recommend this home to friends and loved ones.
Thank you for taking the time to share your experience of Southampton Manor Care Home. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families and lives.
Mum stayed at Southampton Manor for a 2-week vacation/respite. She loved the place! Meeting new people, joining in activities and being looked after by your super team. She went home happy with her batteries recharged. Thank you.
The team here at Southampton Manor Care Home would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We hope to see mum again in the future.
You cannot really fault Southampton Manor. The surroundings and decor and services are great. The food that is on offer is first class. I would highly recommend Southampton Manor. The staff are very nice, nothing is too much trouble. I don't think there is anything to dislike about the place.
We are thrilled to receive such wonderful feedback; we have shared this with our team. We believe we have a fantastic team here at Southampton Manor Care Home, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southampton Manor, we...
My aunt and uncle are residents and have been since August 2023.
All staff have been outstanding and have supported them with the greatest of care and dignity.
Thank you for your kind words. We believe we have a fantastic team here at Southampton Manor Care Home, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southampton Manor, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.
Visited Mum at the care home to celebrate the event of her 93rd birthday. I arranged a Sunday lunch visit for a party of 5, had a great 3-course meal and a glass of wine - food was excellent, service was exceptional. The manager in particular was inspiring but the team around her were efficient and helpful. A great way to share time with a loved one in splendid surroundings. Roll on my birthday! Thank you to all who made this possible.
Thank you for taking the time to share your dining experience here at Southampton Manor Care Home. From all of the Culinary team and wider team, we would like to express our sincere gratitude for your kind words and we look forward to your next visit.
The care at the care home was very caring and professional. The staff was very attentive to the patients whom they treated as part of their family. The home had a very pleasant and roomy decor which was very modern and always very clean.
Thank you so much for taking the time to share your experience with us. We are thrilled that you had a positive experience. It is our pleasure to care for all of our residents and your kind words mean a great deal to all of the team here at Southampton Manor Care Home.
We submitted a formal complaint to Avery, which was also forwarded to the CQC. The complaint was investigated by Avery, resulting, for the most part, in the usual ‘lessons learnt’ etc.
We did escalate one issue to the Ombudsman, primarily around what we believe to be the lack of dignity and respect following death. While the Ombudsman identified faults, it chose not to investigate as Avery has accepted fault in several areas. However, it did note that Avery's failures in these areas may be breaches of the fundamental standards.
We find it appalling that these issues occurred in the first place and it has caused extreme upset to the family, without any proper formal apology from Avery Southampton GM.
I have also noted Avery staff members/General Managers posting 5* reviews for this home on another platform.
Thank you for taking the time to review. Our response follows those that have been published each time you have reposted this review. We apologise that you still remain dissatisfied. We have fully investigated your complaint as per our complaints policy. You will also be aware that following your...
Southampton Manor is the best care home I've been to, and I've seen quite a few! The attention to their residents is second to none. The staff are wonderful - kind, caring, fun. They talked to my mum like she was one of them, there was no condescension. Her room was painted for her before she moved in and was immaculate. To have kitchen facilities is something I hadn't seen before. The bistro is a lovely place to get out of Mum's room. The garden is very well maintained and lovely to push Mum outside. It felt like the most wonderful place and we were looking forward to visiting Mum for many years. Unfortunately, she died suddenly after a couple of months. My sister and I were so touched by the care with which we were treated, the genuine sadness felt by the staff - my mum was quite a character! We were so glad the lovely nurse was with Mum as she passed away. I cannot speak more highly of Southampton Manor and its lovely people.
Thank you for taking the time to write your review and share your experience of Southampton Manor Care Home. Your feedback is extremely important and such positive comments will be greatly appreciated by the team here. It was our pleasure caring for your Mum here. Thank you again from all the team here at Southampton Manor Care Home for your kind words.
My husband was a resident in the dementia unit from September 2023 until early February 2024. The staff helped him to settle and any challenging situation was well-managed. He was cared for safely with understanding, kindness, and compassion. The nursing care could not be faulted, indeed it was exemplary, professional, and appropriate. We were always treated with courtesy and thoughtfulness. As he reached the end-of-life stage, I was able to stay with him the whole time and all the staff ensured we were both as comfortable as possible, which was not only of great comfort to me but also a privilege. The concierges, cleaners, kitchen and laundry staff and maintenance personnel showed the same responsible, caring and friendly attitude and I could not have wished for a better experience in the circumstances.
Thank you for taking the time to share your experience of Southampton Manor Care Home. It is always so nice to hear words like caring, kindness and compassion used to describe our staff. As a community, we take great pride in delivering high-quality care and outstanding facilities to our residents....
My mother moved here in September due to memory difficulties making living independently impossible. I've been very happy with the very caring attitude of staff, who have all helped her settle well. The surroundings are bright and attractive, with lots of changing decorations and a rang of stimulating activities which she is joining in with more and more now that she is becoming more confident. There is a very pleasant atmosphere whenever I turn up to visit. A real community.
This has been a super experience from my initial enquiry though to Mum's departure. Everyone has been professional, friendly and caring. We especially appreciated that they took time to engage with Mum. She has very much enjoyed her stay. We will at some point be looking at long-term care and this home has given us some confidence in making the decision.
Having looked at many care homes in the area, I can honestly say that none came close to Southampton Manor. There is a warm and caring energy about the place from the minute you walk in and are welcomed by the concierge team. The rest of the team are brilliant too. Always treating the residents with dignity. The transition for my mum's move was made effortlessly with the help of the new residents' liaison manager and the maintenance team. I would highly recommend this home.
Thank you for taking the time to share your experience of Southampton Manor. We are thrilled with your positive experience and glad your mum has settled in so well to our home. As a community, we take great pride in delivering high-quality care and outstanding facilities to our residents. Your feedback and recognition of this is invaluable to our team; thank you.
My father moved to Signature at Bassett after a bed experience in his last care home, and we can't praise it enough. The physical environment couldn't be better, Dad is in a studio suite, and it's lovely to be able to have a separate sitting room with your own furniture; he's proud to be able to invite visitors. But the most important thing is the staff, without exception, in Dad's words, "they are marvellous", so kind, genuinely caring, extremely well lead, professional and gently encouraging to residents to meet their best potential. Fantastic!
Thank you for taking the time to share your experience of Signature at Bassett. We are thrilled with your positive experience and glad your father has settled in so well to Signature at Bassett. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.
I have been in respite care at Signature at Bassett Care Home for the past three weeks, during this time I have found that everyone works hard to make it the success it is. The accommodation is first-class, the food is really good and well presented and the whole place is very comfortable and spotless. I have enjoyed my time spent here and hope one day to come back again, it's a wonderful, happy place.
Thank you for your kind words; your lovely feedback will be shared with our team members. We believe we have a fantastic team here at Signature, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a...
After having a month in hospital it was suggested that I should have some respite care after a bout of pneumonia. After some research by my daughter, we agreed on Signature at Bassett Care Home for three weeks. I couldn't have had anything better. The food is good, the accommodation excellent and the staff, every one of them, ready to help in any way they can. Everywhere was spotless and well-kept. What more could I want?
Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Signature at Bassett. We look forward to welcoming you here again.
My mum came here in October. It took her a while to settle in, but now she loves it. The staff are all so lovely and caring, and nothing is too much trouble. It has given us all peace of mind.
Thank you for your kind words. We believe we have a fantastic team here at Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home. We look forward to welcoming you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 November 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Southampton Manor Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Southampton Manor Care Home - Avery Collection.
Meet the Team (4)

I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.
To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.
I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.

I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.
We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.

My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.
In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.

I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southampton Manor Care Home - Avery Collection to verify any information. View our terms and conditions. Southampton Manor Care Home - Avery Collection has an Enhanced Service -more info.