Southampton Manor Care Home - Avery Collection

After having a month in hospital it was suggested that I should have some respite care after a bout of pneumonia. After some research by my daughter, we agreed on Signature at Bassett Care Home for three weeks. I couldn't have had anything better. The food is good, the accommodation excellent and the staff, every one of them, ready to help in any way they can. Everywhere was spotless and well-kept. What more could I want?

My mum came here in October. It took her a while to settle in, but now she loves it. The staff are all so lovely and caring, and nothing is too much trouble. It has given us all peace of mind.

We are very well looked after here. I would not wish to go back to my own home to look after myself. All food menus are done for us and all out laundry. We have an excellent hairdresser, and my apartment is cleaned etc very well.

Lovely place.

A beautiful care home which is quite frankly like a five-star hotel. They made my mum and her partner so welcome, and we enjoyed a wonderful Halloween event with them. The staff are amazing, and the quality of experience is first-class. Although Mum's stay was unfortunately cut short, we cannot recommend Signature highly enough. Thank you to all the amazing staff.

I think Signature as a care home is absolutely wonderful - couldn't ask for better for my nan, and the staff are so welcoming and friendly, which makes so much difference for her. My nan was unsure about going into a care home at first, but now, on every visit, she always says how lovely it is here and how friendly everyone is to her.

A lovely, friendly home!

Very caring staff.

Myself and my sister find the care and support offered at Signature to be very good, and it's a huge comfort to us to know that she is so well looked after. We also find the range of activities very good; there is often something for her to get involved in if she wished (like flower arranging). We also appreciate that she goes to sit outside when this is possible. She seems very content here - thank you.

This is my second period of two weeks of respite care in this place, although the first period it was a different name, but the staff are the same. I do not need care, but for peace of mind, high-quality care is there if needed. I observe this quality, every day, given to those in need - very impressive! My family are very pleased I have decided to come back as I live on my own. My wife, having passed away eight and a half years ago after 64 years of a loving relationship.

As you enter, it is all open plan, bright and cheerful and areas for residents to sit comfortably together with a large TV screen or privately and a dining area. There is also a lovely garden and a comfortable balcony.

This establishment is superb, very clean, spacious, public areas and dining. Rooms are very well designed to suit all needs. Staff extremely friendly and efficient, and the food provided is excellent. Activities are also very good/ Recommend this establishment - it is safe and well designed, with the added advantage of a beautiful garden with a gazebo and walkway.

For the two months, I have been at Signature, I have always been met with kindness and care from everyone. For the first few days, I was so impressed by the way the carers looked after the older people and those who needed more attention at the mealtimes. They all spoke so kindly, really lovingly to them; it was/is so lovely to see. The rooms are kept very clean, also the bathroom. The activities are varied and well-thought-out, so enjoyable. I would recommend Signature to anyone seeking a home and am full of admiration for all the staff, especially the seniors who train them and are responsible for the atmosphere.

I can not fault the service provided for my sister, who seems very happy. She likes the staff who are very kind and efficient. The food quality is excellent. My main criticism is the very high costs which soon will become unattainable.

Lovely, comfortable room and welcoming public areas - more like a nice hotel than a care home. Everyone is friendly and welcoming - eager to please. Mum has slightly more care needs - having "low-vision" (WMDE a series of strokes) so needs help with certain things. Most staff are great - but the buzzers (to summon help) are sometimes unanswered for a while. They seem to be short-staffed some days. Those who are working have to rush around to cover everyone they are looking after. They have been careful with visiting - which has been appreciated in lockdown. A lovely place and caring staff.

My mum is very happy and settled here. The carers are wonderful. When I had to self isolate this year, I could have complete confidence that Mum would be looked after well. The staff provide a high level of emotional support for residents in addition to caring for their physical well-being. I could not ask for more caring or dedicated staff.

I have been very happy here with every respect, staff have been attentive and I have no complaints.

The admission from the hospital went smoothly due to the excellent manager at Sunrise and organising the change-over, which was a great help to me (wife) as I am elderly myself. She was very helpful, very friendly, and I cannot praise her enough. The chef and staff were good, as we had Sunday lunch here with the rest of our family, which they enjoyed immensely.

I am extremely happy that my mother is a resident at Sunrise of Bassett.

The family and myself are very happy for the care my aunt has received. Many thanks to all the staff.