Southampton Manor Care Home - Avery Collection

111 Burgess Road, Bassett, Southampton SO16 7AG
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9.8 137 Reviews
  • Southampton Manor Care Home - Avery Collection, Southampton
Southampton Manor is located in a tranquil setting, 100 meters away from Southampton Common, with excellent transport links to London and surrounding areas, Southampton Manor Care Home features a range of impressive facilities.

Offering a homely setting, Southampton Manor boasts the option of studios or 1-bed apartments, complete with kitchenettes and en suite facilities. There are are also companion suites which are ideal for couples who wish to stay together. Residents benefit from luxury living at Southampton Manor, with amenities such as a hair and beauty salon for pampering, Bistro areas and sociable lounge areas.

The dedicated team is friendly, compassionate, and committed to assisting residents in leading fulfilling lives. Following Avery's care philosophy, they tailor care plans to meet specific needs, whether residents require residential care, intensive nursing care, specialist dementia care, or temporary respite care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Searle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Admission Subject to the completion of assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (33)
  • Single Rooms with ensuite Wet Room (38)
  • Couples/Companion Rooms with ensuite Wet Room (33)

Parking

  • Visitors parking is located to the right hand side of the building as you enter the community grounds

Southampton Manor Care Home - Avery Collection Reviews (137)

Total of 137, showing 61-80
9.8

Southampton Manor Care Home - Avery Collection has a Review Score of 9.8 (9.799) out of 10, based on 32 reviews in the last 2 years. Over all time Southampton Manor Care Home - Avery Collection has 137 reviews.

Overall Experience

  • 108
  • 24
  • 4
  • 0
  • 1

Date Published

137
16
19
32
105

Review from Sheena W (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise has worked incredibly hard to keep the residents safe, and Mum has been very well and happy. Anything needed to discuss have been dealt with promptly by the manager. We're very glad Mum has been safe and been so well looked after this year.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

The team here at Sunrise of Bassett would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from J B (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The living space and staff are lovely. Food is delicious. Pre-Covid, they were able to go out and enjoy visiting places and have entertainers in, which was lovely. So pleased we can now visit inside, but behind a glass panel, keeping everyone safe.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Bassett we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from J D (Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise is a lovely home to live in.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Carole R (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know my mum is so well cared for. All of the staff are brilliant, very welcoming despite having to deal with so many difficult problems this year.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bassett and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Paul S (Son of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received the highest level of care during this very difficult period of Covid restrictions. All the staff are very caring and provide a wonderful, supporting environment.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We believe our carers at Sunrise of Bassett go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from David H (Son of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a Sunrise of Bassett resident for two years. Even though Mum is a dementia sufferer and not normally forthcoming in sharing her feelings, she does regularly comment that she is being well looked after by the lovely staff, in a nice place. I can only but agree.
Residents appear at ease
and engaged in their surroundings. For those who want it, there is a good range of activities.
Two years on, I am pleased we chose Sunrise.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Pat W (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We did a lot of research before deciding Sunrise of Bassett was to be Mum's new home. She has been a resident in assisted living now for 2 years and is very happy and well cared for.
Staff are all so kind and caring and respect her individual preferences and needs.
The rooms are bright, spacious
and newly decorated, some opening onto the garden area which is delightful. Nursing care is excellent with good communication to the family. The food is well cooked, beautifully presented and varied. Residents have daily afternoon tea served.
Many meaningful activities are organised which provide companionship and enjoyment for Mum. It provides a real community spirit which is a comfort knowing she can choose to relax or participate.
The team under a new manager have kept all the residents safe from Covid with very strict hygiene measures. The care home is immaculate.
We would definitely recommend.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Our activities team here at Sunrise of Bassett have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Pauline D (Daughter-in-law of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise is a first-class care home that goes above and beyond to make the residents feel safe and at home. The management and staff are excellent and the care provided cannot be faulted. We looked at many care homes before choosing Sunrise and it certainly was the best choice - no regrets at all. We
have total confidence that Mum is in safe hands. Thank you, everyone, at Sunrise - you all do a brilliant job.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bassett and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Marilyn M (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed somewhere to recuperate following a fall which caused her to fracture her pelvis. I was able to visit Sunrise to see their facilities, in a Covid19 safe way, and was very impressed by the excellent facilities. The staff at Sunrise were extremely approachable, helpful and facilitated
the move from the NHS rehab facility without fuss. My mother settled in well, and I was relieved to know she was safe, being well-fed and was able to socialise with other residents and get involved with the activities as her mobility improved. Nothing seemed to be too much trouble, and the staff were charming and efficient.
I was able to accompany my mother to her consultant review at the hospital, and Sunrise organised a suitable taxi for us to travel there. Their policy of regular Covid testing of staff and residents helped to keep everyone safe.
I would like to thank everyone who made this possible!

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Bassett. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future, if her requirements change.

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Review from Richard (Son of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a great stay at Sunrise. I think it was a rewarding change of scene, especially with the activities and meeting new people. Being able to visit made such a difference. Thanks to all the staff for taking care of mum.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Bassett. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.

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Review from Marjorie M (Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and provide all sorts of entertainment as well as support.
There is plenty of entertainment and things to do for the more active.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Our team here at Sunrise of Bassett are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favorite elements of our home.

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Review from Colin F (Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well cared for and looked after.
They have managed the virus very well with no recorded cases.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Tim P (Son of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Sunrise of Bassett for 5 months, arriving just before the lockdown started. We chose it because we knew that she could no longer live independently and would need nursing care. We are very happy with the level of care, cleanliness and positive atmosphere. I would strongly recommend
the whole staff - the activities, the reception, the housekeeping, the catering, and the care staff, as they all give excellent service.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

At Sunrise of Bassett our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home.

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Review from J R (Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for three years now. I came because I knew I wanted more care than I have been having before. I am very pleased with the arrangement here with care, cleanliness and I would strongly recommend the housekeeping, catering, care staff as they all give excellent service.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Bassett, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from I E (Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for a better place. The team here have celebrated my birthday in an amazing way considering the circumstances of the pandemic and lockdown and my daughter unable to visit, they accommodated spectacularly, providing me access to video calls.
The team is so wonderful and helpful.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bassett and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Review from Andrew N (Son of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise goes above and beyond to make a real 'home' and not feel like a care home, whilst providing solid care and safety. It feels like a five-star hotel. Food, refreshments and care all first class.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Mollie D (Resident) assisted by family/friend published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before coming here I visited many care homes with my son and Sunrise of Bassett was the best, despite ups and downs I am happy here. During my first year here I took over the running of the resident's shop which I enjoyed very much. I also enjoyed indoor gardening and flower arranging activities. The
first time I went to a musical bingo I won a prize! I also liked painting and musical entertainment. The residents are encouraged to mix with others and be friendly.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Our team here at Sunrise of Bassett are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Lorraine R (Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Soon after I moved here, nearly three and a half years ago, I was asked to be the resident ambassador. The role included helping new residents to settle in and guide them to meet other residents and to explain activities they might enjoy. I have introduced new projects to the home which are well supported
and I love doing them.
I moved to be near my son, and it has been a good move. Although I am independent, it is reassuring to know that there are nurses and carers here 24-hours a day. I am always treated with respect from every member of staff.
I have some allergies and intolerances with my diet, and these are catered for very successfully.
I have learnt to do many crafts and artistic skills that I didn't know I had; they give me great pleasure.
I enjoy the company of many people that live here; we share our memories and have a good giggle.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Review from K B (Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I joined Sunrise I visited many homes and was not sure on which to settle. I am pleased I chose Sunrise around 3 years ago and I couldn't be happier.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Bassett. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from D P (Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful. They pay attention to you and notice how you are feeling about actually staying and particularly I noticed this morning because I was not well this morning. I have a cat (which was readily accepted), I let her out directly into the garden but I fell when shutting the door
but immediately and the next day it was noticed and I was asked if I was ok etc.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We believe our carers at Sunrise of Bassett go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Southampton Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Southampton Manor Care Home - Avery Collection is calculated as follows: ( (334 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 379 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southampton Manor Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (4)

Karen

Karen Searle

Job Title: General Manager

I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.


To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.


I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.

Malgorzata

Malgorzata Sokolska

Job Title: Activities and Volunteer Coordinator

I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.


We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.

Nicola

Nicola Lewin

Job Title: Dining Services Coordinator

My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.


In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.

Grant

Grant Gibson

Job Title: Client Liaison Manager

I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.

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