Southampton Manor Care Home - Avery Collection

111 Burgess Road, Bassett, Southampton SO16 7AG
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9.8 140 Reviews
  • Southampton Manor Care Home - Avery Collection, Southampton
Southampton Manor is located in a tranquil setting, 100 meters away from Southampton Common, with excellent transport links to London and surrounding areas, Southampton Manor Care Home features a range of impressive facilities.

Offering a homely setting, Southampton Manor boasts the option of studios or 1-bed apartments, complete with kitchenettes and en suite facilities. There are are also companion suites which are ideal for couples who wish to stay together. Residents benefit from luxury living at Southampton Manor, with amenities such as a hair and beauty salon for pampering, Bistro areas and sociable lounge areas.

The dedicated team is friendly, compassionate, and committed to assisting residents in leading fulfilling lives. Following Avery's care philosophy, they tailor care plans to meet specific needs, whether residents require residential care, intensive nursing care, specialist dementia care, or temporary respite care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1900
  • Self-Funded Residential Dementia Care: £1500 – £1750
  • Self-Funded Nursing Care: £1500 – £2000
  • Self-Funded Nursing Dementia Care: £1600 – £1850

All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.

These prices are only a guideline, please contact Southampton Manor Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Karen Searle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Admission Subject to the completion of assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (33)
  • Single Rooms with Ensuite Wet Room (38)
  • Couples/Companion Rooms with Ensuite Wet Room (33)

Parking

  • Visitors parking is located to the right hand side of the building as you enter the community grounds

Southampton Manor Care Home - Avery Collection Reviews (140)

9.8

Southampton Manor Care Home - Avery Collection has a Review Score of 9.8 (9.814) out of 10, based on 35 reviews in the last 2 years.
Over all time Southampton Manor Care Home - Avery Collection has 140 reviews.

Overall Experience
  • 111
  • 24
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Date Published
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Reviewer Connection to Southampton Manor Care Home - Avery Collection
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Total of 140, showing 81-100
Review from Lorraine R (Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Soon after I moved here, nearly three and a half years ago, I was asked to be the resident ambassador. The role included helping new residents to settle in and guide them to meet other residents and to explain activities they might enjoy. I have introduced new projects to the home which are well supported
and I love doing them.
I moved to be near my son, and it has been a good move. Although I am independent, it is reassuring to know that there are nurses and carers here 24-hours a day. I am always treated with respect from every member of staff.
I have some allergies and intolerances with my diet, and these are catered for very successfully.
I have learnt to do many crafts and artistic skills that I didn't know I had; they give me great pleasure.
I enjoy the company of many people that live here; we share our memories and have a good giggle.
Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from K B (Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before I joined Sunrise I visited many homes and was not sure on which to settle. I am pleased I chose Sunrise around 3 years ago and I couldn't be happier.
Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Bassett. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from D P (Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful. They pay attention to you and notice how you are feeling about actually staying and particularly I noticed this morning because I was not well this morning. I have a cat (which was readily accepted), I let her out directly into the garden but I fell when shutting the door
but immediately and the next day it was noticed and I was asked if I was ok etc.
Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We believe our carers at Sunrise of Bassett go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from Margaret D (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Sunrise of Bassett for nearly two years. I am so pleased she is being cared for so well especially during this current COVID crisis. She has company and staff who are working so hard to ensure activities are laid on for the residents. They are all so kind. Earlier issues
with my mother’s medication seem to have largely settled down but there are still occasional delays. I do miss going in to visit her and all of her friends but I do live close by and am more fortunate than others.
Thank you Sunrise.
Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Our team here at Sunrise of Bassett are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents. We are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Lynn S (Niece of Resident) published on 14 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my aunt into Sunrise when she needed more care, and we have been delighted at the service provided by the staff, carers and the excellent environment and facilities at the home. She seems settled here, and while we haven’t been able to visit during the last few months, the staff have been exceptionally
helpful in setting up video calls so we can keep in touch. The activities are great to keep residents stimulated. We are very happy that our aunt is being treated with such respect and dignity; we thank all the staff at Sunrise for their hard work.
Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Our team here at Sunrise of Bassett are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from M J (Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved in a little while ago. I love staying at Sunrise, I think it is the best decision I made. I get to still go out and spend time with my friends and come back to a safe home. I really recommend it.
Reply from Adrian Precious, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from M H (Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved in a while ago. I am looked after and well-fed. The staff are very good and the food is good.
No complaints. I get my privacy and I get help when I need it.
Reply from Adrian Precious, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Peggy B (Resident) published on 13 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team at Sunrise are brilliant and applause to the girls in the laundry team, they give a beautiful finish to my clothing. The activities are excellent.
Reply from Adrian Precious, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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  • Care / Support
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Review from Priscilla H (Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first saw Sunrise, I only came for a month against my better judgement, but I shall soon be starting my seventh year here. It happened to be one of the best decisions I could have made and have loved being here.
It really is a lovely home and all my many friends and family always enjoy coming
in.
Reply from Joanna Audley, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Jenny L (Friend of Resident) published on 31 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic home, staff are very professional, polite and approachable. The whole building is clean and tidy, homely, not cold or uninviting. There is so much on offer; entertainment, you see the residents are content and happy, it's absolutely amazing. Everything looks as if it runs smoothly
- no one goes without or is forgotten. The residents are at the forefront of everything, which is how it should be, and treated with respect and dignity, it's just fantastic!
Amazing management, and an amazing team!
Reply from Joanna Audley, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Review from E H (Granddaughter of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandma was well looked after during her short time at Sunrise. She had a terminal illness. Her main worry was about being in pain. Sunrise managed her pain relief and she didn't suffer when she passed. Grandma always commented on how good the food was! We were always made to feel welcome when visiting.
Reply from Jo Audley, General Manager at Southampton Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bassett – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Robert S (Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I've been here around 3 years. I've found the staff friendly and helpful.
Reply from Jo Audley, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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Review from B H (Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care home to give excellent care. Food plentiful and appetizing. Surroundings pleasant and excellently kept spaces and well looked after. Plenty of sitting areas and much greenery around. No feeling of being exposed at all. Very kind and friendly staff, always helpful.
Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from John N (Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I found the accommodation very satisfactory and staff very helpful and accommodating.
Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from M B (Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy in Sunrise.
Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from Arthur H (Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've been living at this address for approximately five months and have found it quite convenient for most requirements - shopping and other, not everyday needs, etc. Help is sometimes needed from medical staff to attend this address to apply treatment to one of the tenants.
The tenants here are sometimes
in need of medical attention, this is very convenient. Apart from attention all other qualities that the staff can apply most things are fine.
I enjoy living here.
Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

  • Facilities
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  • Treated with Dignity
  • Food & Drink
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Review from B H (Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very lucky to be here. I find the atmosphere happy and friendly and the care is excellent. Thank you.
Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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Review from Auril B (Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An unexpected but pleasant experience. A very friendly atmosphere with staff and residents.
Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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Review from Steve F (Son of Resident) published on 18 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sunrise is an exceptionally well run and caring facility. The standard of care, services and food are very good. Rooms are spacious and maintained to a high standard. All of the staff are very professional and show a high level of care and willingness to support each of the residents.
There are plenty
of in-house activities to suit everybody including daily minibus tours etc.
Would highly recommend!
Only negative is the Wi-Fi service which is dreadfully slow! Has been reported repeatedly but not yet resolved.
Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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Review from Stephen O (Respite Resident) assisted by family/friend published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for respite. I have been so well looked after. All of the staff are excellent. Food is first class. I enjoyed being on The Terrace floor because I had a door to the garden. It was just like having my own home and private bit of garden. I enjoyed the exercise classes and meeting new
people. I have made good friends with the people on my table in the dining room. I am sorry to leave. I will miss all of the people here. I am in better health than when I came in. I'm walking properly now.
Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.
The Sunrise of Bassett Team.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Southampton Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Southampton Manor Care Home - Avery Collection is calculated as follows: ( (369 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 415 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southampton Manor Care Home - Avery Collection is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Karen

Karen Searle

Job Title: General Manager

I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.


To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.


I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.

Malgorzata

Malgorzata Sokolska

Job Title: Activities and Volunteer Coordinator

I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.


We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.

Nicola

Nicola Lewin

Job Title: Dining Services Coordinator

My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.


In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.

Grant

Grant Gibson

Job Title: Client Liaison Manager

I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.

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