Southampton Manor Care Home - Avery Collection

111 Burgess Road, Bassett, Southampton SO16 7AG
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9.8 137 Reviews
  • Southampton Manor Care Home - Avery Collection, Southampton
Southampton Manor is located in a tranquil setting, 100 meters away from Southampton Common, with excellent transport links to London and surrounding areas, Southampton Manor Care Home features a range of impressive facilities.

Offering a homely setting, Southampton Manor boasts the option of studios or 1-bed apartments, complete with kitchenettes and en suite facilities. There are are also companion suites which are ideal for couples who wish to stay together. Residents benefit from luxury living at Southampton Manor, with amenities such as a hair and beauty salon for pampering, Bistro areas and sociable lounge areas.

The dedicated team is friendly, compassionate, and committed to assisting residents in leading fulfilling lives. Following Avery's care philosophy, they tailor care plans to meet specific needs, whether residents require residential care, intensive nursing care, specialist dementia care, or temporary respite care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Searle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Admission Subject to the completion of assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (33)
  • Single Rooms with ensuite Wet Room (38)
  • Couples/Companion Rooms with ensuite Wet Room (33)

Parking

  • Visitors parking is located to the right hand side of the building as you enter the community grounds

Southampton Manor Care Home - Avery Collection Reviews (137)

Total of 137, showing 101-120
9.8

Southampton Manor Care Home - Avery Collection has a Review Score of 9.8 (9.799) out of 10, based on 32 reviews in the last 2 years. Over all time Southampton Manor Care Home - Avery Collection has 137 reviews.

Overall Experience

  • 108
  • 24
  • 4
  • 0
  • 1

Date Published

137
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19
32
105

Review from L A (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has not been here long, after being moved from a local care home. We moved to this care home because of the activities on offer several times a day, particularly the exercise class, which is not offered at other homes. I like the lounge area as I travel from Reading and it is nice to have somewhere
to sit with Mum. However, every table in the lounge area had leftover food and cups and drinks on them. They remained there for the entire 4-hour visit. It looked dirty for this reason alone. I also think that for £1400 per week we should not have to provide our own furniture unless we want to. I liked that staff came to find Mum to ensure she took medication and also the encouragement for patients to eat.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
We are very open and transparent about our furniture policy, which residents can take into consideration before choosing Sunrise – this is because we want the resident to feel at home and be surrounded by familiar objects. This is especially important in reminiscence for our residents living with a dementia, where their furniture can offer comfort and reassurance.


I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Bassett Team

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Review from C E (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and supportive home with great care and facilities.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from Trish K (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is warm, welcoming and friendly. Dad is very well fed and cared for. I would be helpful for Dad to have more stability aids in the bathroom.


The activities on offer are enjoyable and not too demanding mentally. It is great to see friendships and interaction among the residents being encouraged.

Reply from UK Marketing, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.

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Review from Denise B (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very confident that my mother is in safe hands. The staff are kind and the other residents have been welcoming. I'm sure my mum will make some good friends and be happy and stimulated here. I want to live here!

Reply from UK Marketing, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.

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Review from M L M (Regular Volunteer) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I see the staff are caring people and try to give individual attention to meet the varied needs of the residents. They are always cheerful and willing to go the extra mile to help.

Reply from UK Marketing, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.

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Review from Sarah R (Daughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the home are especially attentive and lovely. Nothing is too much trouble.

Reply from Lewis Sluman, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from L W (Daughter-in-law of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relatives stayed here for 5 1/2 months and enjoyed their time at Sunrise. The staff are all very approachable and caring. The ladies on reception deserve a special mention. They go above and beyond with their welcome and helpfulness and lovely smiles! Entertainment is good, though very repetative
(I understand why) but maybe things could be livened up a bit? Accounts made several errors which needed correcting but overall an excellent care home.

Reply from Sunrise Team, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from Maureen H (Sister-in-law of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A home with a lovely atmosphere, Staff are very aware of residents needs. The Assisted Living Co-ordinator is delightful and caring. Maintenance manager a valuable asset.

Reply from Lewis Sluman, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from Mollie D (Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far in the two months I have been here, everything is fine. I feel when I have been here longer, I will be in a better position to comment.

Reply from Lewis Sluman, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from Verity S (Niece of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first impressions, the home was warm, welcoming and had a friendly atmosphere. All the staff have been fantastic. The cleaner, carers, maintenance, managers - everybody has made my uncles move easy and stress-free.

Reply from Lewis Sluman, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from Vicky M (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice place, people (staff) calling family by name.
Immaculate.
The food is exceptional.
The only improvement would be for the entertainment to be more inclusive for younger adults.

Reply from Lewis Sluman, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from M B (Resident) assisted by family/friend published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy living in Sunrise of Bassett nursing home.

Reply from Lewis Sluman, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from J L (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is quite content and happy at Sunrise. The home is clean, staff very good and food acceptable. Mum has plenty to do and is well cared for.

Reply from Lewis Sluman, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

Facilities

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Review from L M (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Sunrise in 2013, unfortunately, my mother passed away 3 months later. My father subsequently moved into a smaller apartment which is very comfortable and opens out onto beautiful gardens. The service and care is very good and we've only had a couple of minor hiccups with urine
bottles not being emptied every day/morning unless chased.
The site and facilities are really good and the food and drink excellent. Sunrise welcomes visitors and pets, most staff are very welcoming.

Reply from Lewis Sluman, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

Facilities

Care / Support

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Treated with Dignity

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Review from A I (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the level of care and that the residents are treated with dignity.

Reply from Lewis Sluman, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

Facilities

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Review from Margaret M (Respite Resident) assisted by family/friend published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived here from the hospital, my son had arranged a room for me. I had no idea where it was so I was pleasantly surprised to find it in such a nice place. Just across the road is a common, where I have been taken numerous times. The staff have always treated me well and I shall miss the home
when I leave at the end of the week.

Reply from UK Marketing, Marketing Assistant at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.

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Review from Marilyn L (Sister of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister arrived 6 weeks ago, straight from the hospital. The staff we met on arrival made her feel very welcome and I visited her twice a week and stayed all day and dined with her at lunchtime. My opinion of the staff is excellent, they have been very nice and extremely helpful. My sister leaves
here at the end of the week and I believe she will miss the home a lot. A lovely place and it gave me and my husband a great peace of mind. Thank you all and well done.

Reply from UK Marketing, Marketing Assistant at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.

Facilities

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Review from J S (Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never had a more helpful manager I like the way he manages the team and is willing and helpful with the slightest of things and he always leaves us with a smile it really makes this feel like our home. I am well looked after by everyone.

Reply from UK Marketing, Marketing Assistant at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

Facilities

Care / Support

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Treated with Dignity

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Review from M H (Son of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mum is excellent. The facilities are really good.

Reply from UK Marketing, Marketing Assistant at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Wendy H (Daughter-in-law of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the care given. The atmosphere and relationship between residents and staff is wonderful.
I have eaten here on quite a few occasions - a lovely experience.
I really have no negative comments.

Reply from UK Marketing, Marketing Assistant at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Southampton Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Southampton Manor Care Home - Avery Collection is calculated as follows: ( (334 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 379 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southampton Manor Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (4)

Karen

Karen Searle

Job Title: General Manager

I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.


To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.


I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.

Malgorzata

Malgorzata Sokolska

Job Title: Activities and Volunteer Coordinator

I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.


We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.

Nicola

Nicola Lewin

Job Title: Dining Services Coordinator

My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.


In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.

Grant

Grant Gibson

Job Title: Client Liaison Manager

I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.

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