Southampton Manor Care Home - Avery Collection

111 Burgess Road, Bassett, Southampton SO16 7AG
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9.8 137 Reviews
  • Southampton Manor Care Home - Avery Collection, Southampton
Southampton Manor is located in a tranquil setting, 100 meters away from Southampton Common, with excellent transport links to London and surrounding areas, Southampton Manor Care Home features a range of impressive facilities.

Offering a homely setting, Southampton Manor boasts the option of studios or 1-bed apartments, complete with kitchenettes and en suite facilities. There are are also companion suites which are ideal for couples who wish to stay together. Residents benefit from luxury living at Southampton Manor, with amenities such as a hair and beauty salon for pampering, Bistro areas and sociable lounge areas.

The dedicated team is friendly, compassionate, and committed to assisting residents in leading fulfilling lives. Following Avery's care philosophy, they tailor care plans to meet specific needs, whether residents require residential care, intensive nursing care, specialist dementia care, or temporary respite care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 104 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Searle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Admission Subject to the completion of assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (33)
  • Single Rooms with ensuite Wet Room (38)
  • Couples/Companion Rooms with ensuite Wet Room (33)

Parking

  • Visitors parking is located to the right hand side of the building as you enter the community grounds

Southampton Manor Care Home - Avery Collection Reviews (137)

Total of 137, showing 121-137
9.8

Southampton Manor Care Home - Avery Collection has a Review Score of 9.8 (9.799) out of 10, based on 32 reviews in the last 2 years. Over all time Southampton Manor Care Home - Avery Collection has 137 reviews.

Overall Experience

  • 108
  • 24
  • 4
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Date Published

137
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Review from R B (Nephew of Resident) published on 29 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The general appearance of the rest home gives the feeling of a 4 star hotel and to this effect, it feels it can charge five star prices.
Cleanliness generally is good but in the resident's room is unsatisfactory. Food and tablets found under the armchair.
Paying for the assistance with washing and
dressing but very rarely doing this.
My impression is that they get every penny they can out of their residents and know you will not move your loved ones as they become settled to their environment.

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Review from G G (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled in well and is happy here.

Reply from UK Marketing, Marketing Assistant at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.

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Review from Audrey H (Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no alternative care home experiences but have completed this review to the best of my ability.

Reply from UK Marketing, Marketing Assistant at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from R S (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally satisfied with service and conditions but would prefer to have dementia sufferers separated and not allowed to disrupt mealtimes.

Reply from UK Marketing, Marketing Assistant at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from Irene W (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe this is a great care home. Everyone is friendly and helpful and great care is taken of all their residents. More carers would make life easier for the staff at certain times. There are many activities going on most days that the residents can participate if they require to do so. The carers
and nursing staff and all volunteers are very understanding and caring. A perfect home for my Mum.

Reply from UK Marketing, Marketing Assistant at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team

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Review from Liz L (Niece of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mu aunt and uncle have lived at Sunrise of Bassett for the last 2 years. They have enjoyed the privacy of their own rooms or socialised in the many activities and trips out, experiencing friendly, adoring professional attention from the staff in all areas. My aunt passed away peacefully in her sleep
age 96 at Sunrise of Bassett. During her final weeks, she was treated with utmost dignity and professional care.

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Review from Margaret R (Friend of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my friend and always feel very welcome. The staff are very helpful and happy, and I feel that Sunrise is a lovely place to live in.

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Review from William F (Resident) published on 20 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After losing my wife and my home I am so grateful for all the kind care I now receive at Sunrise. Food is excellent, many varied activities and ready access to medical facilities. My rooms are now my home and I am a contented 91 year old.

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Review from Mary D (Friend of Resident) published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friends were unable to manage at home and had become malnourished and ill. Within two months (in 2014) they were back to their old selves. This month the wife had been brought very low by a chest infection but has rallied well. This would not be the case I am sure without the care and attention of
the staff at Sunrise and the comfortable environment of their suite. I am very reassured that they are well cared for and that their needs will be met so my input is not essential. I think Sunrise is quite a find.

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Review from David C (Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am discomforted by apparently long "waits" by wheelchair patients. Vague messages about how long a patient will have to wait are very frustrating especially when grossly inaccurate leading to long delays.

Reply from UK Marketing, Marketing Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team

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Review from M L (Resident) assisted by family/friend published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm, comfortable, good food, adequate care.

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Review from A H (Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband passed away in 2013 I knew it would be impossible for me to continue to live in our four bedroom bungalow in a rural part of the Isle of Wight. Our two daughters were and continue to be the support I needed and with their help I came to make my home here- in one room at first and later
moved to two rooms where I have separate bedroom and sitting room, and that to me is now my home. I don't think anything can be absolutely perfect in this circumstances but I am able to join in most activities and thankful for that and also that I am mobile.

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Review from F L (Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Sunrise from hospital after several operations in very poor health and now after 13 months with the care I have had at Sunrise. I am back again to reasonably good health. Thank you to all the staff at Sunrise.

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Review from Y E (Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been here for a month in 2012 to recover after serious illness I am now a resident while my water damaged flat is being repaired. It was my decision to come here again because this in my opinion is a very well run home. There is total freedom to do as one wishes and having private rooms with
en suite shower rooms is a particular plus. I would highly recommend Sunrise to anyone who can afford to stay here. Fees are high but fair for the services provided.

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Review from M B (Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a happy resident of Sunrise. I have lived in Sunrise for 5 years.

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Review from R A S (Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here I am treated very well.

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Review from M M (Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have not been here very long but so far have found this care home far superior as to what I have experienced before.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Southampton Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Southampton Manor Care Home - Avery Collection is calculated as follows: ( (334 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 379 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southampton Manor Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (4)

Karen

Karen Searle

Job Title: General Manager

I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.


To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.


I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.

Malgorzata

Malgorzata Sokolska

Job Title: Activities and Volunteer Coordinator

I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.


We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.

Nicola

Nicola Lewin

Job Title: Dining Services Coordinator

My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.


In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.

Grant

Grant Gibson

Job Title: Client Liaison Manager

I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.

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