Alexandra Care Home, Hemel Hempstead, Hertfordshire
Alexandra Care Home, Hemel Hempstead, Hertfordshire
Alexandra Care Home, Hemel Hempstead, Hertfordshire

Alexandra Care Home is located in the heart of Hemel Hempstead, Hertfordshire.

Alexandra can provide residential and nursing care, specialist care for those with dementia, and respite care to give home carers a much-needed break.

There is a garden featuring lovely flower beds and a patio area where residents enjoy spending time. Inside, residents pursue their hobbies in the communal and quiet lounges. There is a dedicated activities leader who provides a varied programme of events.

All communal areas are used for relaxing and socialising in, and are great places to invite friends and families to when they visit. All bedrooms have en-suites and are well decorated.

Group: Four Seasons Health Care

Person in charge: James McElhinney (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Down Syndrome • Epilepsy • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Nepali, Tagalog

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Alexandra Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.7 Alexandra Care Home has a Review Score of 4.7 (4.667)

The Review Score of 4.7 (maximum of 10) for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Alexandra Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Alexandra Care Home is calculated as follows: ( (33 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 0 Points relating to the number of positive Reviews for Alexandra Care Home is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = 0

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 0 Reviews ÷ 15.2 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra Care Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra Care Home

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My husband has advanced Alzheimer's and I know that he is not easy to manage but whenever I visit (twice a week at varying times) he looks clean and well cared for. Often he is receiving a drink as I arrive and he is observed at all times. The one negative aspect of the service is the communication between the staff in charge and myself. Information regarding my husband is brief, with no sense of empathy or warmth and only given when approached by me. A welcoming smile would make such a difference in a wretched situation! Junior staff are friendly.

How likely would you be to recommend Alexandra Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum has only moved to the care home in the last few days but from what we've seen in those few days we've been very happy with. We feel things couldn't be better. The staff have all been very friendly and helpful and also very caring and respectful to mum.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visited this home for my Mother in law's future care. The Manager was happy to show us around. He greeted both staff and residents along the way and knew them all by name. They certainly knew him too. He showed a genuine interest in both staff and residents. It was a very hot day and he checked that residents were drinking plenty of water. The Home is very clean, without a doubt the cleanest we have seen. The Home is appropriately decorated with nice touches. The tables were set for dinner in the dining room with wine glasses and serviettes. There is a cinema room with pictures of well-known actors displayed on the walls and a games room. The bedrooms were clean, nicely furnished and decorated to create a very homely atmosphere. Residents we met appeared to be relaxed and happy. This home had a good 'feel' about it and a relaxed atmosphere. I felt this was a happy 'home' where residents were cared for with great dignity. My mother would be in safe hands here.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has only been at the home for a few days so far, but already there is a marked difference in her general behaviour. The staff seem very caring and have plenty of time for her. She has a nice homely room and the general atmosphere of the home is one of a big family. I can honestly say that I am very happy for mum to be looked after in such a lovely home. Mum is more animated and is eating well now.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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