Alexandra Care Home

My mum was transferred to Alexandra straight from the hospital. She has vascular dementia and the care and support given by the nurses and carers in the Bluebell Unit was excellent. My mum was quite agitated and unsettled when she arrived but within the six weeks she was there, she had started engaging with others around her. The carers were very supportive and calm with her.

Both in her brightest hour and in her darkest hours of pallative care, my wife has been cared for so kindly and considerately by Alexandra Care Home. If a hospital offer you a transfer to Alexandra, take it like a shot. The rooms are large, bright and airy. The staff are outstanding and the meals are so good. My wife was on the nursing floor and I have to say that she was nursed brillinatly and that I , as her carer, was also cared for.

I am well happy with the care my mum has been getting at Alexandra Care and it is nice to know she is in safe hands as my mum is now 100 years old.

The home is clean and well maintained.

I am very happy with the way the care home is run. Whenever I visit my sister, there is always some activity going on and all residents are invited to join in. The rooms are always clean and tidy. Everyone who works there are friendly and always answer any questions we have. My sister is so happy there.

I was very happy that my wife was accepted by Alexandra Care Home to provide care. The carers all deliver very good services and manage challenging behaviour while respecting dignity. Residents are encouraged to participate in activities. The building is very well maintained and is always clean. Security is also well managed. The manager and administration are very helpful and keep me informed about how my wife is doing.

If I have a concern I feel able to say what this is. I think the staff make every effort to make my sister feel at home. I have peace of mind knowing she is in good hands. I am grateful that the staff have the knowledge to help my sister to enjoy, as much as she is able, her new home.

Very satisfied with all the care, appearance, facilities and my husband's wellbeing. My father was in this home in 2019-2020, again, he was well cared for, but this home is in much better management and the facilities and especially the decor, has much improved.

I have found the care and the staff very caring and my husband is in a much better and happier condition than he was. If he is poorly, they pick up on his condition and react very quickly. I'm very pleased and satisfied with his care.

My mother was there for her last 8 years. I never had cause for concern for her welfare. The staff were always friendly & helpful. I was kept informed of anything that happened to her. The home in general and her own room were always clean and in good order.

Although a short palliative/end of life stay, we as a family cannot fault the level of care our mum received. All of the staff were extremely caring and friendly towards family and friends and when the time came, were compassionate and respectful. We would highly recommend this care home xx

The care & dignity my dad was given was outstanding. Also me & family were looked after so well. I can't thank your staff enough even though my dads stay was short. Your staff are an absolute credit to your home. Thank you all so much for all the love & support.

It was lovely to see how much effort was given by staff when communicating with mum. Even on the days that mum found it difficult to respond they never gave up communications between staff and family was open and honest. Great to see. Mum deteriorated quickly and in her final few days staff showed empathy, respect and understanding. We were allowed to stay with mum in her final hours and staff were compassionate and very kind to us. It is a wonderful competent staff team. Thank you to everyone that looked after mum so efficiently.

Thank you all - carers and administrators - for looking after Dad in his final days, for caring, and for making him comfortable and dignified.

All staff went above and beyond to provide my nan with exceptional care. Very kind and compassionate with family and other needs that needed to be met, never too much trouble to contact anyone. Rooms and facilities were always clean and well kept! From careers to management and administration I can't thank you enough for the care you gave my nan, especially in her final days!

The staff are very welcoming. My mam is dressed and clean and her room is tidy. Carers look after the patients all the time.

The staff are always welcoming and greet you with a smile regardless of how busy they are. Key staff are aware of all issues related to the personal care of the individual concerned, for us, this is important that they care enough to know what is important.

Very pleased with the care and attention my mother receives at Alexandra Care Home, the staff are very professional supportive and caring. All the staff from management, care staff and cleaners are extremely helpful.

Thank you for making the last few years of my mum's life comfortable and happy.

The staff were so kind to my dad right up to his passing. My sisters and I were very grateful that Dad was so well supported, respected and cared for during his time at Alexandra House and the head nurse on the Dementia and Nursing Care floor was absolutely lovely, compassionate and efficient in her role. Thank you to everyone who looked after Dad, you were great!