Forest Care Village Elstree & Borehamwood

10/20 Cardinal Avenue, Borehamwood WD6 1EP
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9.4 101 Reviews
  • Forest Care Village Elstree & Borehamwood, Borehamwood
Welcome to Forest Care Village Care Centre in Borehamwood, Hertfordshire. The modern facility offers 24-hour nursing care for adults with life-long physical conditions, particularly those with Acquired Brain Injuries and neurological conditions and24 hour nursing care for those aged 65 and over.

The home is blessed with a dedicated team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They work in partnership with visiting therapists to offer short and long-term placements, palliative, respite and post-operative care.

The purpose-built facility comprises 178 bedrooms, all with en-suite facilities; a large physiotherapy suite; music and sensory facilities and courtyard sensory gardens. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home.

While the home's bedrooms provide a tranquil area to rest and relax, the modern communal lounges offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite film.

At Forest Care Village, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include art workshops, handicrafts, garden parties, and barbecues. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Fore Care Village's residents enjoy the wider community with a thriving high street, independent shops and local park all within a short distance.
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Care Provided by Forest Care Village Elstree & Borehamwood

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 178 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1429
  • Self-Funded Residential Dementia Care: from £1429
  • Self-Funded Nursing Care: from £1429
  • Self-Funded Nursing Dementia Care: from £1429
  • RESPITE Self-Funded Residential Care: from £1429
  • RESPITE Self-Funded Residential Dementia Care: from £1429
  • RESPITE Self-Funded Nursing Care: from £1429
  • RESPITE Self-Funded Nursing Dementia Care: from £1429

These prices are only a guideline, please contact Forest Care Village Elstree & Borehamwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Fran Keating (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (178)
  • Single Rooms with Ensuite Wet Room (140)

Forest Care Village Elstree & Borehamwood Reviews (101)

9.4

Forest Care Village Elstree & Borehamwood has a Review Score of 9.4 (9.384) out of 10, based on 27 reviews in the last 2 years.
Over all time Forest Care Village Elstree & Borehamwood has 101 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Forest Care Village Elstree & Borehamwood
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Review from Betty S (Sister-in-law of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am absolutely amazed at receiving no explanation as to where one of my sister-in-law's possessions has gone. Unfortunately, she passed away last August, but the irreplaceable item had been missing for some time before that. After enquiring of its whereabouts I eventually rang and spoke to the CEO?
of the organisation, who asked if I would give time for a thorough search to take place throughout the unit, when she would get back to me - I have heard nothing! I found the place very unwelcoming and had I been given the choice of where my sister-in-law was placed, I would certainly not have chosen Forest Care. Take heed if you care for your loved ones. I could go on, but unfortunately, amount of words is restricted.
Reply from Kate Kay, Operations Manager at Forest Care Village Elstree & Borehamwood
As soon as we were made aware of the missing item in September, we made every effort to locate this. Unfortunately, we have not been able to and sincerely apologise.
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Review from J G (Brother of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our brother was in the Avalon Ward so carrying and sensitive people who took great care of our brother. So helpful friendly staff who took great care of our brother. So helpful, friendly staff whose small but little touches made our brother's and our lives much better. Thank you for all your care and
advice in this difficult time. Keep up the great work you guys do. Thank you.
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Review from Andrew S (Husband of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very courteous and helpful staff.
Always willing to assist.
Thank you all very much.
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Review from Ian G (Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here and looked after.
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Review from Nadine G (Day Care) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been working at Forest Care Village Elstree & Borehamwood over two years, the management and staff are all involved with the care we give to our residents. The teamwork is incredible and we love welcoming new residents and making them feel welcome in to their new home.


Forest Care Village

Elstree & Borehamwood also have a really good activity team who will support the community and get everyone involved with the activities.
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Review from E H (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Staff have been horrific to my mother. I wish there were cameras installed so that managers can see what is going on. It is an utter disgrace. On view today the place looks filthy. Security is non-existent on the front desk. Anyone can walk in off the street.
Reply from Zoe Hiscox, Operations Manager at Forest Care Village Elstree & Borehamwood
The health, safety and happiness of our residents is our priority. 24-hour CCTV is in operation within the home for additional safety measures. We encourage families to share any concerns as soon as…read more
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Review from Allison B (Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think everything is going well when staff and residents work and like it to continue.
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Review from Beverley W (Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've now been living here for almost ten years. I feel included in the home; it feels like we're all a big family. I'm happy with the care I receive, and I love the variety of activities, entertainment and trips out which take place.
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Review from J C (Wife of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and our family are so very grateful that my husband is so well cared for at Forest Care Village. Thank you!
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Review from Maggie D (Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for six weeks now, and I find the staff very helpful and caring, always polite and friendly. Goo team ethic, and if they notice something wrong or not working, they deal with it even if it is not their area.
I feel very included here.
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Review from Natalie M (Sister of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been staying at Forest Care Village for the last 6 months. He has multiple amputations and arrived at Forrest Care unwell both physically and mentally after a long hospital stay. We were nervous about care homes as he has never been in one and he is only 40 years old!
But we have been
so pleasantly surprised and all our fears were put to rest.


The staff are so caring and go out of their way to help him in every way possible- with self-care, medical care, getting him into a routine etc. He has a large room which is spacious and clean and he is so comfortable there. The head nurse has been especially impressive and has helped my brother so much- she genuinely cares for him and knows how to communicate with him.
Would highly recommend the home.

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Review from J T (Mother of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The nurses, carers and therapists are really nice and caring but the management is not brilliant because they keep getting rid of staff to save money. Also, the equipment is not very good in the Gymn. If you are looking for intensive therapy for your relative this is not the place. Many residents have
nearly walked out because they have nobody at the reception after 6pm. Also if you have an emergency on a weekend or after 6 on weekdays nobody answers. This place is driven by profits.
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Review from Sandra F (Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here a long time. Everyone is nice and friendly. I like to help others with craft activities. My care is good and I am treated with respect and kindness. I enjoy my meals very much and enjoy my time with other residents and staff enjoy my family visiting me.
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Review from M H (Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming and everybody friendly. Lots of entertainment going on. Lovely caring and friendly.
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Review from C F (Daughter of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very caring, always very helpful. I know she is very safe here so I do not have to worry.
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Review from A B (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother was placed here after a fall for recovery. At first, she was treated very kindly, but towards the end of her stay she became more of a 'nuisance'. I came to visit several times mid-morning to find her still in her nightwear and not having had a shower, waiting for some help. When she said
she was tired at the end of the afternoon instead of being encouraged to have a little snooze in her chair, she was put to bed at 6pm, which resulted in her waking up in the middle of the night. This was very disorientating for her. Although we brought in enough clothes for at least 10 days she rarely had clean clothes in her wardrobe/chest of drawers. I felt that she was not treated with much dignity overall, although a few of her carers were outstanding.
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Review from Jenny J (Respite Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At first, extremely reluctant to enter Forest Care Village but on arrival was greeted with great warmth. Rooms were pleasant and many safety precautions were obvious. Only quibble - no access to lighting from bed - very annoying when wanting the toilet. Food is very good but I dislike unsalted food
and found it hard to get hold of salt sachets. The care was faultless with carers on hand 24/7 to attend to my needs, big or small. The cleanliness is faultless and the friendliness never falters.
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Review from J H (Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here a long time, and I am very happy. I don't feel lonely because there are things to do most days - making things - singers coming in. Even bingo is quite fun! Sometimes we go on trips. Even with Covid things, have been going on. We have physio sometimes.
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Review from D G (Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care home and the treatment I get from the staff.
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Review from S H (Respite Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I have been impressed by the level of care and concern from the management down to the carers and cleaners. I have received physio input every working day and over six weeks have progressed from a useless lump who had to have everything done for her to an almost independent being. I have been
very comfortable (maybe a little warm at times) and have enjoyed joining in the various activities if only to help those less able. The quality, variety, and presentation of the food have been exemplary and give us all something to look forward to every day.
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Current Review Score: 9.4 (9.384)

Overview of Review Score

The Review Score of 9.4 (9.384) out of 10 for Forest Care Village Elstree & Borehamwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.682 for Forest Care Village Elstree & Borehamwood is calculated as follows: ( (275 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (16 Very Poors x 1) ) ÷ 318 Ratings = 4.682
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.702 Points relating to the number of positive Reviews for Forest Care Village Elstree & Borehamwood is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 178 registered maximum number of service users is 35.6. 25 Positive Reviews ÷ 35.6 = 0.702
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Momarr

Momarr Camara

Job Title: Home Manager Joined: 2025

I am the Home Manager of Forest Care Village and have over 20 years in the care industry, with 10 years at the managerial level. I am delighted and proud to be leading a very dedicated team at Forest Care Village. Our vision as a team is to provide an excellent service to our residents and families by valuing, respecting and caring for each and every person with dignity and respect.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Forest Care Village Elstree & Borehamwood to verify any information. View our terms and conditions. Forest Care Village Elstree & Borehamwood has an Enhanced Service - more info.