Forest Care Village Elstree & Borehamwood

I have been working at Forest Care Village Elstree & Borehamwood over two years, the management and staff are all involved with the care we give to our residents. The teamwork is incredible and we love welcoming new residents and making them feel welcome in to their new home.

Forest Care Village Elstree & Borehamwood also have a really good activity team who will support the community and get everyone involved with the activities.

Staff have been horrific to my mother. I wish there were cameras installed so that managers can see what is going on. It is an utter disgrace. On view today the place looks filthy. Security is non-existent on the front desk. Anyone can walk in off the street.

I think everything is going well when staff and residents work and like it to continue.

I've now been living here for almost ten years. I feel included in the home; it feels like we're all a big family. I'm happy with the care I receive, and I love the variety of activities, entertainment and trips out which take place.

Myself and our family are so very grateful that my husband is so well cared for at Forest Care Village. Thank you!

I feel very included here.

But we have been so pleasantly surprised and all our fears were put to rest.

Would highly recommend the home.

The nurses, carers and therapists are really nice and caring but the management is not brilliant because they keep getting rid of staff to save money. Also, the equipment is not very good in the Gymn. If you are looking for intensive therapy for your relative this is not the place. Many residents have nearly walked out because they have nobody at the reception after 6pm. Also if you have an emergency on a weekend or after 6 on weekdays nobody answers. This place is driven by profits.

I have been here a long time. Everyone is nice and friendly. I like to help others with craft activities. My care is good and I am treated with respect and kindness. I enjoy my meals very much and enjoy my time with other residents and staff enjoy my family visiting me.

Always welcoming and everybody friendly. Lots of entertainment going on. Lovely caring and friendly.

Staff very caring, always very helpful. I know she is very safe here so I do not have to worry.

My mother was placed here after a fall for recovery. At first, she was treated very kindly, but towards the end of her stay she became more of a 'nuisance'. I came to visit several times mid-morning to find her still in her nightwear and not having had a shower, waiting for some help. When she said she was tired at the end of the afternoon instead of being encouraged to have a little snooze in her chair, she was put to bed at 6pm, which resulted in her waking up in the middle of the night. This was very disorientating for her. Although we brought in enough clothes for at least 10 days she rarely had clean clothes in her wardrobe/chest of drawers. I felt that she was not treated with much dignity overall, although a few of her carers were outstanding.

At first, extremely reluctant to enter Forest Care Village but on arrival was greeted with great warmth. Rooms were pleasant and many safety precautions were obvious. Only quibble - no access to lighting from bed - very annoying when wanting the toilet. Food is very good but I dislike unsalted food and found it hard to get hold of salt sachets. The care was faultless with carers on hand 24/7 to attend to my needs, big or small. The cleanliness is faultless and the friendliness never falters.

I have been here a long time, and I am very happy. I don't feel lonely because there are things to do most days - making things - singers coming in. Even bingo is quite fun! Sometimes we go on trips. Even with Covid things, have been going on. We have physio sometimes.

I am happy with the care home and the treatment I get from the staff.

Overall I have been impressed by the level of care and concern from the management down to the carers and cleaners. I have received physio input every working day and over six weeks have progressed from a useless lump who had to have everything done for her to an almost independent being. I have been very comfortable (maybe a little warm at times) and have enjoyed joining in the various activities if only to help those less able. The quality, variety, and presentation of the food have been exemplary and give us all something to look forward to every day.

I am very happy here. Good atmosphere. Everybody is kind and caring.

I am happy with the care I am getting. I am happy with the entertainment on offer. The food is good.

I've been in Forest Care Village for a month now for rehab having spent a fortnight in hospital following an accident. I have found that the overall care, cleanliness, food and kindness have all been excellent. The only comment I would make is that at times I have waited quite a while (in excess of forty minutes) for a carer to respond to me pressing my call button. This is not a regular occurrence but I wonder if it indicates that on some shifts there are insufficient carers on duty. But I do have to repeat that management, nurses, carers and housekeepers have all been great during my stay - thank you!

Very impressed with the care home most of the staff are very good.