Symonds House

2 Lavender Fields, Lucas Lane, Hitchin SG5 2JB

Symonds House is a modern, single storey home which can accommodate up to 20 adults with physical disabilities. Situated in Hitchin, Hertfordshire and with excellent transport links to London, Peterborough and Cambridge; the service location has a good balance of local countryside and amenities such as shops, pubs and restaurants.

Symonds House delivers high-quality care and nursing for adults with physical disabilities and complex needs. Regulated by the Care Quality Commission, the dedicated and experienced team use a person-centred approach to ensure every individual’s needs are understood and met with the greatest privacy, dignity and respect.

Each individual chooses how they are supported, and lead very active lives. With a focus on independence, health, wellbeing and skills building; extensive activity programmes offer something for everyone. As well as staff, a team of committed volunteers support individual and group activities, so all have the chance to be social, get creative or enjoy exercise.

Symonds House enables residents to get the most out of life, supporting individuals to maintain relationships with family and friends, and gain the ability to move on to more independent living when they’re ready.

Since founding in 1948, Leonard Cheshire Disability has supported disabled people in the UK and across the world to fulfil their potential and live the lives they choose. The charity has many homes in the UK which provide thousands of disabled people with high-quality housing, care and support.

Group: Leonard Cheshire

Person in charge: Elizabeth Turton (Service Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 20

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Symonds House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 4.7 (maximum of 10) for Symonds House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Symonds House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Symonds House is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Symonds House is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 0 Reviews ÷ 4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

4.7 Symonds House has a Review Score of 4.7 (4.667) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Symonds House?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Symonds House

  • Friend of Resident/Service User
    1

Symonds House is a welcoming and well-maintained care home for those with severe mobility problems. The staff are always friendly and the residents has as much freedom as their disabilities allow. Only last week, I was shown the lovely gardens (with their fantastic view) for the first time.

How likely would you be to recommend Symonds House? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

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