Stagenhoe Park, St Pauls Walden, Hitchin SG4 8BY
Group: Sue Ryder
Person in charge: Paul Osborne (Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Cerebral Palsy • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Stroke
Admission Information: Respite and Long Term Care. Ages 18+.
Single Rooms: 42
Shared Rooms: 4
Rooms with ensuite WC: 16
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Sue Ryder - Stagenhoe Park: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Sue Ryder - Stagenhoe Park has a Review Score of 6.6 (6.550)
The Review Score of 6.6 (maximum of 10) for Sue Ryder - Stagenhoe Park is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Sue Ryder - Stagenhoe Park in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Sue Ryder - Stagenhoe Park is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.55 Points relating to the number of positive Reviews for Sue Ryder - Stagenhoe Park is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10 Target = 0.100 , then divided by 2 = 0.050
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Janna (Daughter of Resident) on Thursday 31 March 2016. Relates to March 2016.
We feel tremendously lucky that our Dad was offered a place at this Stagenhoe/Sue Ryder. It is a rare home that can cope with difficult and complicated conditions.
Before Dad lost his ability to speak he told us that it was a better home and the staff were mothering him.
The staff turnover is low so that he got to know people. His care plan was completed the first day he arrived. Whenever I arrived he was always clean and cared for. He was at serious risk of falling so staff quickly tried different tactics to minimise risks.
He entered Stagenhoe covered in bruises from falling but they faded and he didn't get any more.
He lived here for a year and that last year of his life was made much better by the care shown by the staff at Stagenhoe.
How likely would you be to recommend Sue Ryder - Stagenhoe Park? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Don't Know
There are currently no awards/recognitions posted yet for Sue Ryder - Stagenhoe Park
There are currently no Care Home Idol entrants who have performed at Sue Ryder - Stagenhoe Park