Care Homes Owned by Brainkind

Visited my son yesterday and I would like to say thank you to the team. They are very caring and helpful. There's a lovely atmosphere in the home. My son had a stroke but he looked relaxed around the staff. So thank you again.

A very clean and safe environment manned by really friendly careworkers and other support staff who really make you feel at home. I can't recommend it highly enough.

I cannot thank the staff enough for their care and patience. It is a fantastic facility and I would recommend it to anybody. When I first started there, I couldn’t walk and now I am able to walk, with a quad stick. The on-site physio is excellent.

Our experience of West Heath House was almost entirely during lockdown/out in 2020 March to November. The opportunity for a loved one to be accepted as an ABI was very welcome. At times I was humbled by the care given by and the dedication of some staff. The clinical psychologist was the most professional person I had met on this journey. However, I was very rarely there to witness West Heath House's daily operation. I see that BIRT refers to itself as a business-to-business outfit; it subcontracts to the NHS. I have the feeling that it rubber stamps NHS clinical decisions. 'Rehabilitation' amounted to the nationally minimum recommended therapy inputs per week. Surely they could dig deeper. I felt my loved one was written off too early, maybe ten weeks after admission. She seems to be progressing in her current placement, a specialist ABI unit, in a way that West Heath House could not countenance. The management I found to be very brittle, unpleasant to deal with. Team leaders showed occasional kindness. The care staff is good and kind.

My son has been in 9 Twyford Lane for a number of years. He is very happy there, it's like being in a family for him. All the staff are caring and look after his needs very well which can be challenging from time to time. I cannot thank them enough for everything they do! Gives us great peace of mind to know he is properly cared for. Very grateful to you all. Thank you very much

My relative has been resident at this establishment for many years and we have always been impressed with the service they provide. The staff have made enormous efforts to keep the clients occupied, entertained and happy during their confinement within the establishment during the Covid lockdown, while going to great lengths to keep themselves Covid-free for the clients' protection.

The staff are genuine. They are very loyal to the service users. They are a big family. Very low turnover. It is an extremely difficult job. They are all very positive. My friend has been a resident for over 20 years. The service has developed over this time. They bend over backwards to keep him engaged and safe.

Following the death of our Mother, who had been a primary carer, my Brother has now been resident at this facility for a number of years. He has always been treated with respect and supported to lose (a lot of) weight and to stay motivated about this through regular "healthy lifestyles" work. The staff team routinely go the "extra mile" to make sure that my brother is able to follow his own choices as far as is possible. The staff team seem well supported by management to support a wide range of people who can have complex and challenging needs due to their brain injuries. This is certainly true of their support to my brother who has an acquired Brain Injury, and the staff team work closely with us as a wider family to ensure that his needs continue to be met both at the care home and in the community. The team also have access to professional psychological and OT support, which has also proved invaluable in supporting my brother with his ongoing mobility and loss issues.

Staff are very polite, hard-working and conscientious. They always have time to sort out any issues there may be. There are no onsite amenities and there is a general lack of activities in the local area i.e. no coffee shop or meeting places.

Thank you to all the staff from management to the chef and cleaners you're all amazing.

I have moved up to Northumberland from Hastings, East Sussex. I have been here for 1 year. Now the staff are very good at what they do. The food is very tasty and the cooks are lovely as with all the team here. The management are very caring, like the care team. Without the care and support I would not be here today, so thank you Jane Percy House for what you have done for me. You have made me feel a person again.

I am a service user at Jane Percy House, the Disabilities Trust in Cramlington. I have been here for 12 years. Staff are fab and promote our independence as much as possible. We have cooks that do freshly cooked meals every day. Staff are trained to meet an individual's needs. It's a lovely home and I recommend it to anyone looking to moving into a residential care home.

I have lived at Jane Percy House for just over 2 years. I am not a person that stays in places that long if I don't feel comfortable in my surroundings. The staff are friendly, approachable and supportive. I suffer from anxiety and don't know how I would have managed over the last few months without their care and emotional support! I feel that everyone here are like my extended family.

The cooks are providing a variety of freshly made (not frozen) meals every day, sometimes baking biscuits, cakes, scones etc from scratch. They also provide meals depending on service users' dietary requirements and they are fully qualified!

Being at Jane Percy House has allowed me to rebuild my confidence, which means I can independently access shops etc, without my anxiety rearing its ugly head! I feel that I've found my true self again and I put that down to being happy at Jane Percy House.

My son has lived at Jane Percy House for 17 years and the care he has received has been consistently of the highest standard, from physical and emotional care to recognising medical problems and taking appropriate action. There are plenty of activities, which has been important during Covid-19. Safety measures during Covid-19 have been exactly right. Quality of meals is excellent and was adjusted for my son by adding extra calcium-rich meals to aid healing of his injury (sustained by himself). Jane Percy House has been home from home for my son and I could not recommend the facility, staff and management highly enough.

Seems good on the face of it but the care the residents receive is not satisfactory. I know it's been difficult lately but the amount of agency staff is not acceptable. Most cannot do the job required. The food is mostly frozen and the cooks have no qualifications. My husband just left and we were very grateful when the care staff offered to pack and drop off my husband's belongings. That was until it arrived, all just dumped in bin bags! Nothing was folded, it just looked like rubbish. All wires for his equipment were entangled in one great mass it was very upsetting to see they had treated his belongings with such disrespect.

I have been very pleased with every aspect of my husband's care in all ways.

Have found it very friendly and have made quite a few friends.

The home and staff are helpful in all ways.

My husband had a one to one and was treated very well.

He lived here for a year and that last year of his life was made much better by the care shown by the staff at Stagenhoe.