from J B (Partner of Resident) published on 4 November 2021
Submitted via Website • Report
Overall Experience3.0 out of 5
Our experience of West Heath House was almost entirely during lockdown/out in 2020 March to November. The opportunity for a loved one to be accepted as an ABI was very welcome. At times I was humbled by the care given by and the dedication of some staff. The clinical psychologist was the most professional
person I had met on this journey. However, I was very rarely there to witness West Heath House's daily operation. I see that BIRT refers to itself as a business-to-business outfit; it subcontracts to the NHS. I have the feeling that it rubber stamps NHS clinical decisions. 'Rehabilitation' amounted to the nationally minimum recommended therapy inputs per week. Surely they could dig deeper. I felt my loved one was written off too early, maybe ten weeks after admission. She seems to be progressing in her current placement, a specialist ABI unit, in a way that West Heath House could not countenance. The management I found to be very brittle, unpleasant to deal with. Team leaders showed occasional kindness. The care staff is good and kind.
Reply from Lucy Badnadge, Service Manager at West Heath House
Thank you for taking the time to share your thoughts on your experiences of your relative’s rehabilitation at West Heath House. We appreciate all feedback and review this thoroughly as a team to…read more
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